I replaced a battery in 2024, because my ORIGINAL purchase did not last to the 2 year warranty. The same issue happened again, and when I spoke with the Manager Steve, he told me the replacement basically didn't have a warranty...this I had to purchase another battery. The customer service man John understood, but the Manager basically got his money and said there was nothing he could do. Keep in mind, John checked for crank and alternator issues and everything came out fine. Don't expect too much from this store...there are other Autozones to go to. read more

Stopped by this business today to have the batteries (there are two on my vehicle, a 2019 Chrysler Pacifica Limited, a main battery & an auxiliary battery) tested. The employee that assisted me tested them and found them to be bad. They had both batteries in stock and even though they normally do not install batteries in this particular model due to the complexity of gaining access, he offered to give it a try. Working with another employee, Roy, they were able to replace both batteries successfully. I know this effort took much longer than a normal battery swap, however these two employees took their time and were never once deterred from completing the task. Both of them, along with every other employee I met at this business were friendly and helpful. If you need parts or assistance with your vehicle, I would definitely recommend visiting this location! read more

My wife's battery died and I was able to find the right one here and get it installed on site for way quicker than waiting for an appointment at the dealership! Earl and the team were a great help to get us back on the road the same day. They also helped me to look up some other items while I waited for them to change it out. Very convenient and professional as well read more

AutoZone - Auto Parts & Supplies Near Me - Sarasota, Florida

For all my females out there .., I don't know how many of you know this .. but you can get the error codes from car vehicle' computer systems ... you know those warning lights on your dash ... read by this device that they plug into the car and all the codes will pop up on the screen so you can get these things fixed. After purchasing a "new to me" vehicle .... Warning Lights popped up all over the dash .... Like 3 of them... I was dismayed. A mechanic in Sarasota told me that you can get these codes figured out for free by AutoZone. YES..., for FREE ! And ,., 1 of the 3 warning lights on my dash was a faulty seal on the gas cap ... such a strange thing ... purchased a $10.00 gas cap that they had in stock at the store and then I was good to go. I tried to tip the guy who installed it for me but he wouldn't take any money. Thank You AutoZone read more

Wow, my first experience at AutoZone. Roy went above and beyond to help us in this extreme heat. I noticed other employees working hands on to test vehicles. Roy should be commended for the time and effort he expelled to detect the problem. The store was clean, with plenty of employees to assist. Best surprise ever. read more

I made an order then went in to pick it up got met by Fernando from the beginning he was Absolutely rude acting like he didn't under stand me and once he got my order together and I went to pay I said this isn't how customers service should treat people he took my order from my hand and I call Micheal Mickey his manager he said he would deal with it then call me back asking how he could get me my parts i told him i already got them from advanced auto and he then changed how he was acting and was like i would have treated you the same as he did and got just as rude as Fernando the customer service for auto zone around sarasota is a complete unacceptable I will never shop here again I'll make sure to refer everyone elsewhere read more

The Customer Service was quick, excellent and the service to my car battery was quick and very well done. I definitely recommend!

Drove 30 minutes to get here because they supposedly had the power station I wanted "in stock." I had bought one earlier from a different location but it was faulty. When I got there, the item did not exist. Not only that, it was $448 that they said they couldn't cancel or refund because the item wasn't actually in stock like they said it was. Then, the manager there (Fernando) opened up the faulty one that I was returning and basically told me I was an idiot and that it needs to be charged for 15 hours before I can say that it's faulty. (The instructions call for 8 hours which is what we charged it for and got nothing from it, wouldn't even turn on). When I told him that he was wrong he glared at me. Then when they didn't have the exchange part I wanted in stock, I took it back and told him I didn't want to return the one I had then until next time when I would come back to get the money for the current order for the new one. When he put it back in the box to give it back to me, he didn't put back in the power cord and kept it in the store so I had to make another 30 minute trip to the store because of his incompetence. I took the item home to try to charge it for more hours like he suggested. Guess what? No luck. Charged it overnight and all day. When the hurricane came and took out our power, the power station gave us no power. Great. Guess what happened when I tried to return the item after the hurricane since it didn't work? (which I only had to do because the manager had stated that it needed to charge more hours, otherwise I would tried to return it on that day before the hurricane hit). Of course, that same manager (Fernando) is in there glaring at me as I approach the counter. Here we go. When I get up there, he tells me there's nothing he can do because there's no refunds on generators after a hurricane. How convenient. He knew that I had brought it in before the hurricane because it wasn't working, told me it just needed to be charged longer, I told him he was wrong so he got his ego hurt, then he wanted me to return it because some other customer was looking for it so I told him no and took it back and said I didn't want the refund after all since there wasn't another one in stock at the time and I was going to try his suggestion of charging it longer. Then, when it still didn't work, he wouldn't give me a refund. When I tried to explain the situation to him he wouldn't budge at all and just called for the next customer. When I told him that was terrible, he said "you're f***ing terrible" and followed me out the door as I left. He appeared to be threatening me as I walked out. I ignored him, but had I turned around to confront him I am sure he would have hit me. He also did not tell me when I tried to bring the item back before the hurricane that I would not be able to return it after the hurricane. He did this on purpose. Just so that he could screw me out of the $448 because he was mad at me for telling him he was wrong. Horrible manager. Horrible person. His name is Fernando - he's the Spanish/English bilingual manager at the Bee Ridge location - 3748 Bee Ridge Rd, Sarasota, FL 34233 Please give me a call if you would like to talk about this incident further and please review your footage if there is any speculation about what happened. The threatening and swearing at me happened today (October 15, 2024) between 11:30am and 12pm. I can find a date/time of the first interaction pre-hurricane as well if needed. I am somewhat afraid he is going to try and find my billing address in the system and try to hurt me when he reads this post because he is a pretty threatening and clearly very angry/disturbed individual. read more

6-03-2024 - (Sue) Needed the battery replaced in my 2016 Ford Escape, which was done by Fernando the manager. Felt bad for him as it wasn't an easy task, but he took the time and was determined to get it done. Fantastic Job and Greatly Appreciated! Thanks again. read more

They are the best!!!..from the manager until other workers.good services and allways want to help read more

AutoZone - Auto Parts & Supplies Near Me - Sarasota, Florida

Went to this location for wiper blades and to have my battery checked as my car was acting as if it was dying! Ended up buying new battery too. Doug assist me with the product and pricing. Bryan replaced both on my car with patience as replacing the battery was cumbersome. Highly recommend this group! Thank you! read more

I've visited the Bee Ridge store 3 times for headlight and taillight bulbs. Each time I had a fantastic employee, especially Dee, who replaced my headlight bulb in about 3 minutes. I would still be struggling to remove the inside cap cover, but she had no problems. read more

Earl! Ask for Earl! He went the extra mile on my moms car. So sweet and positive attitude. Auto Zone gets my business for all car repairs in Sarasota. read more

I'm learning how to be my own mechanic! Every member of the staff at the Bee Ridge location has been friendly, patient and more than helpful. The manager, Jacob's wife (that manages a different location) even taught me how to change my air filter and gave me a lesson about what's what under my hood- and she wasn't even on the clock! Love this place! read more

AutoZone - Leaving with two "goody bags"! - Auto Parts & Supplies Near Me - Sarasota, Florida

Great place to go if you're having car troubles, the employees are attentive and care about making sure you get what you need, I'm a customer for life. read more

12:45 PM on a Sunday, these guys are the only car part store in town to answer their phone! Got a battery, good price, good warranty, and good customer service. Thanks Earl! read more

I got home and realized that my brake lights were stuck on so I went to this location and the man that helped me was wonderful. He went above and beyond to help me and fixed the problem and it only cost a couple of dollars. I'm so grateful to them for helping me so I didn't have to take it to a shop and pay a fortune. Thank you so much!!!! read more

Earl L.is an amazing human, how lucky Autozone @Bee Ridge is to have him be an employee for at least 5 years! He cheerfully assisted me in finding the correct bulb for my headlight and he took the time to ensure it worked, by removing & replacing my new one. As a single female, it was a true blessing to have his assistance. Sarasota has some of the nicest people, you can count Earl as one of them Thank you! read more

This curly headed old man, doesn't know the meaning of exchange. Never go to this store. I asked for an exchange of the brakes I had gotten at autozone which weren't the right brakes in the first place. So the first give me the wrong brakes. Then when I go to exchange them, he returns the item back onto my debit card?! So now I don't have enough money in my account to get the brakes I need. And "it's going to take some days to be returned to the card" Is then what I'm told. I never wanted to hurt someone so bad. I will never go to autozone ever again. read more

Today, our customer service experience at AutoZone was a joke. There were possibly four people working on Memorial Day, and only one person helping the many customers. One man walked out, putting down his items, and we also finally walked out after not even being acknowledged by any of the customer service representatives. What was most galling was one young balding (sorry, but it's only a description. You're fine!) man who was obsessed with what was inside a box. He even turned to the ONE person helping the customer as to what happened to a part from inside the box. Today, the customer came last, not first. We're really NICE people. We love to give great reviews. But when employees or an employee causes buying customers to leave, it needs to be pointed out. read more

understaffed, long lines.5 or 7 employees walk around back and worth,and i dont know what there doing,but definitely not helping customers.They really should make some changes in that location. read more

These guys are awesome! I was thinking about going to Sears auto, but after reading the reviews I decided to contact Sears about the price and the time it takes to put the battery in my car. Besides the price of the battery, Sears said it will cost $20 for an installation fee and it will take an hour to install. If my husband didn't have to work over 60 hours a week, he can install it for free. I then called Auto Zone and they said there is not an installation fee and they will install it immediately when I get to the shop. Husband and I got there late in the evening, however, Auto Zone offered a battery which has an extra year warranty and $2 extra vs the battery they had in stock. The only issue was that the battery had to be ordered and won't be in until the next day. I came back the next day and the tech cleaned the corrosion off along the wires and installed the battery in under 10 minutes! This place is fast and friendly! I recommend this Auto Zone to everyone! :) read more