Drove 30 minutes to get here because they supposedly had the power station I wanted "in stock." I had bought one earlier from a different location but it was faulty. When I got there, the item did not exist. Not only that, it was $448 that they said they couldn't cancel or refund because the item wasn't actually in stock like they said it was. Then, the manager there (Fernando) opened up the faulty one that I was returning and basically told me I was an idiot and that it needs to be charged for 15 hours before I can say that it's faulty. (The instructions call for 8 hours which is what we charged it for and got nothing from it, wouldn't even turn on). When I told him that he was wrong he glared at me. Then when they didn't have the exchange part I wanted in stock, I took it back and told him I didn't want to return the one I had then until next time when I would come back to get the money for the current order for the new one. When he put it back in the box to give it back to me, he didn't put back in the power cord and kept it in the store so I had to make another 30 minute trip to the store because of his incompetence.
I took the item home to try to charge it for more hours like he suggested. Guess what? No luck. Charged it overnight and all day. When the hurricane came and took out our power, the power station gave us no power. Great.
Guess what happened when I tried to return the item after the hurricane since it didn't work? (which I only had to do because the manager had stated that it needed to charge more hours, otherwise I would tried to return it on that day before the hurricane hit). Of course, that same manager (Fernando) is in there glaring at me as I approach the counter. Here we go. When I get up there, he tells me there's nothing he can do because there's no refunds on generators after a hurricane. How convenient. He knew that I had brought it in before the hurricane because it wasn't working, told me it just needed to be charged longer, I told him he was wrong so he got his ego hurt, then he wanted me to return it because some other customer was looking for it so I told him no and took it back and said I didn't want the refund after all since there wasn't another one in stock at the time and I was going to try his suggestion of charging it longer. Then, when it still didn't work, he wouldn't give me a refund. When I tried to explain the situation to him he wouldn't budge at all and just called for the next customer. When I told him that was terrible, he said "you're f***ing terrible" and followed me out the door as I left. He appeared to be threatening me as I walked out. I ignored him, but had I turned around to confront him I am sure he would have hit me.
He also did not tell me when I tried to bring the item back before the hurricane that I would not be able to return it after the hurricane. He did this on purpose. Just so that he could screw me out of the $448 because he was mad at me for telling him he was wrong. Horrible manager. Horrible person.
His name is Fernando - he's the Spanish/English bilingual manager at the Bee Ridge location - 3748 Bee Ridge Rd, Sarasota, FL 34233
Please give me a call if you would like to talk about this incident further and please review your footage if there is any speculation about what happened. The threatening and swearing at me happened today (October 15, 2024) between 11:30am and 12pm. I can find a date/time of the first interaction pre-hurricane as well if needed. I am somewhat afraid he is going to try and find my billing address in the system and try to hurt me when he reads this post because he is a pretty threatening and clearly very angry/disturbed individual. read more
