Went in with my daughter and they were wonderful helping her out. Clerk was friendly and helpful. She needed a battery for her car. They looked up what she needed and explained to her how to replace it. Wish I could remember the clerks name. Will go back again read more

What a weird experience. The store manager tried to blame us for returning an item in its original condition that we purchased from another AutoZone location. He lectured us about how his store "loses money" while another store "gains money" from the return, and even claimed he had to cut employee hours because of it. We had a receipt, followed AutoZone's return policy, and exercised our right as customers to return an item to any AutoZone location. Completely unprofessional and uncomfortable interaction. Avoid this location. read more

Customer service was amazing. Came in for a new battery and Thomas K. helped me right when I walked in the door, he tested my battery, he made sure it was really the battery and nothing else. From beginning to end he was so professional. Def coming here again. Thank you Thomas K. read more

Exceptional Service - Thank You, Monica! I had an amazing experience at this AutoZone. I can't thank Monica enough for her outstanding help. She went above and beyond to make sure we got the assistance we needed and got back on the road safely. Her dedication, knowledge, and kindness were truly impressive. If you're a business owner, Monica is exactly the kind of employee you'd want on your team. Because of her, this AutoZone is now my go-to spot for all auto parts. Thank you so much, Monica--we truly appreciate you! read more

Literally, Lifesavers pulled in guys were over the top with help greatly appreciate it got us back on the road safely

Called this morning to see if they carried a certain part. Guy told me to come in the store and check for myself. Weird response coming from an auto store. read more

Thomas is awesome!! I needed a hight light bulb inputted and he took the time to help me. He was very friendly and kind. He made sure light went on and worked properly before I left. I appreciate you going above and beyond. read more

This Autozone had the best customer service. They went above and beyond to help me. Other Autozone said they couldn't help fix my high beams, but they did. read more

My battery died and I needed quick help. I called and spoke to Thomas. He answered my questions and provided me battery options. He then proceeded to help me install my battery. Super friendly and great service. Thank you, Thomas. read more

I went into this store to get some oil and washer fluid. Wow. Just wow. I mean, guys? Can you put your cellphone down for 2 minutes to ring me up? BTW- this burned up van with all these homeless carts are sitting right outside the store. Not really welcoming for customers. I'm just sayin'.. read more

Autozone - Yeah, not really inviting to have this sh*t right outside the front of your store.. - Auto Parts & Supplies Near Me - San Jose, California

I had another great experience at this location and had to post something. Christian helped me again with the code reader to patiently, correctly, and professionally diagnose an intermittent problem with my car. The manager was helpful and supportive and informative also. I'm sorry I already forgot his name I was focused on trying to remember Christian because I can totally see he likes his job. This is a good store. I've been to a few. They're not all the same. I will tell anyone I talk to about cars to go to this store. Thank You again. Excellent service. read more

Stopped by Tuesday August 17, 2021 around 11am, to purchase a Front Left - light because my 2010 Ford Escape needed a bulb replacement. I was served by both Gino and Seth S. the Sales Manager. Both really nice guys providing great Customer Service. :) I asked Gino if he could replace my front Left Car Light Bulb for me.. He politely said "No, sorry we don't do that here.." Gino's - Sales Manager Seth S. responded and said "We do offer those services here. We didn't for a while due to the pandemic, but we're starting that again..and will be offering that, as well as Battery Replacement again soon." Oh what a pleasant & happy surprise! :) Seth S. helped me with the Light Bulb replacement for my car right in the Autozone parking lot. Nice to know they'll be offering lots of different services again at Autozone. If you need anything..stop by and see these guys! :) Thank You Seth & Gino. :) read more

Autozone - Auto Parts & Supplies Near Me - San Jose, California

Exceptional Customer Service!!! I was visiting from out of town and I came in to have the battery on my 2005 Toyota Corolla tested to see if I needed a new one, as my car failed to start twice in 2 days. Thomas was outstanding!!! He not only told me that my battery was fine, but that the battery tester showed that my alternator was failing. I know that they will change your battery, as a courtesy, if they are adequately staffed and have the time. Even though I did not necessarily need a new battery, I got one anyway since the battery that I had was over 8 years old. Thomas was kind enough to change my battery for me and provided the kind of customer service that seems to be lacking at most stores. I was actually at the Autozone on Monterey Rd San Jose earlier in the day and left because they did not seem to care about customer service at that location. Anyway, thank you to Thomas for his great service! I will definitely recommend this Autozone to family and friends! read more

I paid $18.x for an item and realized that I picked the wrong one. So, I requested for a refund. The guy told me that he couldn't do it because there was something wrong with the system. Then he printed out a receipt and told me to come back another day when the manager is here because he can't authorized it. I came there couple days later but the manager was not there. I attempted to come couple times afterwards and finally met the manger and the guy there. Unfortunately I lost my receipt and asked him he can refund my money, but he pretends that he didn't remember and refused to do it. I told him that it's only $18 and it's not worth for me to come back and forth, so I walked away. I'll never buy anything from this store anymore. Those guys are so rude. read more

I purchased one of those cans for your AC here and bought the wrong one. I went back to exchange it and the girl working there was of no help. She basically said I had to keep buying different ones until I found the right one. I'm a girl and I can admit I'm an idiot when it comes to car things. I thought she'd be smart enough to ask for help because she obviously has no idea what she's talking about. I decided to take my business elsewhere. The guy who helped me Friday was a lot kore helpful even tho he recommended the wrong can for my car but his customer service was a lot better than this little girls. If you don't know about cars maybe you shouldn't work at an auto parts store either that or ask for help instead of being lazy. read more

Whenever I need something for my car, this is the auto part store I go to. The staff members are always friendly and knowledgeable and go the extra mile to help. I super appreciate the customer service whenever I step through the doors! read more

I had a great experience here. I came in because my car had died randomly a few times. Klarissa was very helpful and tested my car battery, determining that I needed a new one. However, one of my terminals was corroded making it difficult to remove my old battery. The new store manager (I forgot your name, sorry!!) came out and took the time to clean the terminal with battery cleaner and scrubbed it for over 10 minutes. She made it look brand new, then proceeded to remove the old battery and install the new battery. All free of charge. I was very impressed and satisfied with the level of service. read more

Bought a bad battery from this auto zone. Battery had a bad cell, which happens. Sale clerk was very rude and condescending when I asked fir a replacement. Won't be back read more

Went to buy stuff for an oil change, guy was rude and disruptive helping a customer that was already at a different register with a different employee. Was rude and you could tell he didnt wanna be there and to end it off when i went to change the oil filter it didnt fit, come to find out he gave me the wrong one which didnt fit my car, car sat draining while i looked for a different autozone but it the closest open one was in hayward. Wasted my time and the drive when it couldve been avoided if the dude at the register did his actual job right. Dude with long hair and shaved underside, hefty guy do your job better or dont work there if you dont like it read more

Ordered a new battery and corrosion preventative for free delivery. When the driver left, the spray was there but they forgot the battery. I called the store and someone came out with the battery in 10 minutes. Good, fast service. read more

Great experience with Jacob, Mgr, at Cottle Rd. , San Jose Store. Gave me quick assistance with replacing 4 taillight bulbs, and testing. Used the bulb grease for longer life. Didn't know that. He is the best. read more

A young lady helped me out this morning by checking my battery. She was very pleasant and understanding of what I needed.

The store manager Jacob gave me such great service! He was so helpful and went above and beyond. Very appreciative of his help!

David, from Autozone is AMAZING! Helped me so much and went over and beyond! Everyone did, but David helped me with my car issues and ran some tests that came out in my favor. He was pleasant and kind and what people look for in a person and service when we are stressed out about our vehicles! Plus he laughed at all my jokes read more

Zoe was a ROCKSTAR! Our family was in desperate need of a battery charge and she was on it! Great service and so kind! She knew exactly what to do and to help us get back on the road safely! Thanks Zoe! We made it home! read more

Jasmine and Klarissa were super helpful. They answered all my questions and helped me find whatever I needed.

Jacob was so helpful! I needed a new battery and he quickly went outside to check my battery and was so nice enough to change it. This is the best store I have been too. I'm so thankful for the great customer service Jacob gave me. read more

A rude entitled kid gave me an attitude throughout the whole transaction because he couldnt bring out a $10 special advertised at the front desk that he didnt even told about upon seeing me with the items in hand ( oil drain pan, towls, funnel and hand washer). The oil pan itself is $9.99 so of course i was gonna ask about the special to not pay the hand washer, funnel, and towels in vain. He treated me with such disconfort and hate and i was being completely patient and nice. Had i brought this Out to his attention it would have gone bad based on his horrible attitude. He basically took his frustration on me for his own incompetence. If youre not going to train someone at least tell that person to be respectful toward custumers. Cant remember the kids name unfortunately! read more

I called ahead to make sure that they could check my engine light and had the adapter for my vehicle, and they assured me they did and they would check it for me. When I got there they said they don't have it to check and they don't even have it in stock to purchase. Now I'm running around with my check engine light on to yet another store. Very disappointed read more

I try not to leave bad reviews as I'm aware that every establishment has an off day or experience extenuating circumstances that could give a bad impression. Having said that, I have givin this store several chances to be professional and helpful and they have gotten it wrong 90% of the time. I think I have organized isle 6 more than the employees have, the auto fasteners are always out of order, out of stock, or full of empty packages from theft. I have stood in line and watched a group of 3 employees play video games right behind the cash register at the brake pads while one cashier struggled to attend to the customers. I have listened to employees complain about other employees, the store manager and customers. I have been waited on while employees ate food and rang up customers I have asked for parts and been told "we dont have them" without actually looking and been told to "go to another store". But the worst experience was on 12-30-19. Again I was on isle 6 sorting through fastners when I noticed a senior citizen standing at the counter and nobody offering her assistance. Ultimately she had to speak up and ask for help. She was told politely that they were understaffed (often heard at this store) and that after the customers in line get rung up, he would assist her with her questions. After 10 more minutes she grew tired of waiting and asked if the "gentlemen in the back could help". This brings me to what I feel is the source of the stores problem; store manager Marco. Marco does not exemplify the image AutoZone wants for its customers. He is never in uniform, always in addias sweat pants, un shaven and hair in total disarray. This particular day he was putting stock away in the back, but he was playing some of the worst music you could play in a place of business. Full of vulgarity, sexual exploits, and violence. This music was being played loudly, and was heard all over the store. But I digress. Marco goes outside to assist the little old lady who has waited now for almost 20 minutes; almost immediately he returns inside stating "lady, the store is understaffed and I dont have time to install a license plate frame". Needless to say she let Marco know his place. Managers should always exemplify expert customer service, and be willing to assist. As this customer explaned to him why he was a poor manager; he chose to instigate her with little interjections of needless comments and assorted rude reactions..... I felt so bad for the customer that I went out and assisted her, it took literally 2 min to install a new license plate frame. Having worked for several years In retail management I know this is a store manager issue, and possibly an area manager issue.... I will no longer be a patron at this location, i will take my business to the AutoZone on Monterey, minutes away. read more

This is a newly opened AutoZone in South San Jose. It's over by the Lowes, tucked into the large parking. It's back faces Cottle Rd so I missed it a few times until I happened to be at Lowes and was like, hey, the AutoZone opened! Inside, it's like most AutoZones--a big warehouse of car stuff. Some of it is out on the shelves and the rest of for retrieval by the staff. read more

Austen H. helped a sister with a dead car battery out! Super friendly, welcoming and speedy service.......... Hopefully I won't need a new car battery for a long time but the store was nice AND they give you an $18.00 old battery turn in refund. read more

Store says it opens at 8:00 am, been here for 30 min on a Friday morning and there is no one here!! Called the store managers number listed outside and no answer. read more

Autozone - Auto Parts & Supplies Near Me - San Jose, California

Brand new AutoZone. Seems like a bigger one so more parts in stock. Staff seems to be fairly new so please be patient with them until they get the hang of where everything is. AutoZone has always been my go to. Easy warranty exchanges and great rewards program minus the points expiring now. read more

Autozone - Auto Parts & Supplies Near Me - San Jose, California

Gustavo is the man! I needed more coolant for my car and Gustavo knew exactly which kind I needed and he even helped me refill! Definitely will be going back to this location and recommend these guys. read more

I needed some bucket seat covers on a budget and found what I needed here. Along with some helpful tips from the guy behind the counter, sorry dude but I never got your name, I left with what I needed and it worked out perfectly. Thanks. read more

Sent wife to Autozone on Cottle - had 2011 battery and car needed charging constantly so I told here to get a new battery - no problem - easy peasey. She gets to Autozone and she had one of the kids check the battery and he told her no problem battery is good. So she gets back and I think maybe its the alternator so we go to local smart auto mechanic and he says, battery is no good and replaces the battery and charges me, rightfully so, for electrical check out. If the kid at Autozone knew how to test a battery then I could have saved $100 for mechanics time and Autozone would have had a battery sale. I have learned my lesson in the past - never trust the expertise of 20-somethings...how could they know anything, they're so young and inexperienced...maybe experts with gaming apps. I have a son and he's lost under the hood of a car. read more

Austin was exceptional, helpful, knowledgeable and offered to place in our car battery without hesitation. Thank you Austin

I came in and stood in line. There was only one guy working and he decided to help the guy behind me who walked in after me. After he skipped me, he proceeded to tell me that the part I was looking for wasn't available because "someone must have stole it" even though I confirmed with another autozone that they had my part. Literally the worst customer experience you can ask for. I would give 0 stars if I could. read more

The store manager, Joseph, is a wonderful human being and an absolute pleasure to do business with. We came in to check the code for a CEL and purchase the part necessary to fix the issue. Joseph went out of his way to make the whole process as easy for us as possible and to make sure that we had exactly what we needed. While we were in the store, we saw him interacting with other customers and he exhibited the same high level of helpfulness, dedication, technical proficiency, and professionalism. We're fortunate that his store is located very close to our home, but we would gladly drive much, much farther just to work with him specifically. 11/10 would recommend, best customer experience ever! read more