Last Friday I had my car serviced at Toyota and during the inspection the Technician annotated that my battery failed the test they administered. While it had been about three years since I had the battery replaced, I didn't quite like the $155.00 price tag the Front Desk Associate quoted me for a replacement. Sooooooo on Tuesday I went to AutoZone for a price comparison visit and asked the Associate if he would provide a quote for a new battery. BEN informed me that the battery prices were similar, BUT that he would price match any price that was lower. He then picked up his personal cell phone and went to Wal-Mart's website and found a battery for "$93.76", and then he proceeded to ring up my new battery! What's more, when he attempted to open my hood to replace the battery he recognized the latch "thingy-ma-jiggy" was broken, which prevented him from fully opening the hood. He went inside and came back out with a MacGyver-looking scissors which he used to pass through the grill of my hood to catch the hook on the broken "thingy-ma-jiggy". Well by this point I am beyond "awed" as I gave the Toyota Service Receptionist a play-by-play account of what BEN did to open my hood, which was "fully-functional" when I visited their Service Department on Friday (lips pursed). While BEN worked with his rubber mallet to dislodge the battery which was severely corroded with acid from it's docking station, I frustratingly secured a "please bring your car in at 1pm" appointment with Toyota. After it was all said and done, BEN installed the battery and he added some petroleum jelly looking goop to the battery to prevent further corrosion. Thank you BEN for your willingness to go ABOVE AND BEYOND the call of duty. You--and your rubber mallet--are greatly appreciated. While I did have to wait 40 annoying minutes in Toyota's Waiting Room, they did fix my broken hood. Until the next car emergency *** read more

Visited the Autozone on Ave N to purchase some auto parts. Went into the store, stood right behind the only other customer in the store, (at the time) at the parts ordering computer terminal. Even mentioned to the sale clerk that I needed to order some auto parts. For some reason the store has several parts ordering terminals but only allows sales transactions for another area of the store even though there is a terminal at the parts ordering terminals. When the clerk headed over the the cash register to check out the customer in front of me; other customers entered the store and proceeded to the cash register to paid for their merchandise. I didn't mind at first, but after, 15 mins and 4 new customers jumping ahead of me, without the sales clerk even mentioning to me to "hold-on, I'll be right with you..." I departed to store without ordering my parts. I went back to the Autozone about two weeks after the first incident to attempt to order auto parts, (I wanted to see if the same thing would happen - and this Autozone is the closest auto parts store to my house.) And, to my discoverly - it did. Stood there for waiting to order parts while the sales clerks helped other customers whom enter the store after me. I will never returned to this Autozone. They must have a "store policy" to not help customers waiting to order auto parts if there is customers waiting to check-out. Even if the auto ordering customers have been waiting for a long time. Autozone needs to change its check-out procedures for better customer experience or lose good paying customer like me. That Autozone lost over $1,000 in auto part orders (first to Advanced Auto then to O'reillys. read more

Don't even deserve one star. One of the people that work there broke a clip on my car, now it's going to cost me $60 to replace it because he "swears to god he didn't break it". Owner didn't do anything. Horrible service. If you don't know how to fix my car, don't touch it. That simple read more