I stopped here on a Tuesday night after 6 o'clock, and it was pretty busy. Thankfully, they had a QR code scanner so that I could find the brake lights that I needed myself. They also have a self-pay kiosk, which is also convenient, considering the long, wait for customer service in general. read more

Autozone - Auto Parts & Supplies Near Me - Phoenix, Arizona

Great location, very quick and helpful. Larry S. Helped me today and he was great. I would highly recommend this store.

Good clean autozone. Best part was having three workers in store rather than an empty place looking for help.

The manager, Omar, was a lifesaver before a road trip up north! My check engine light went off, which he rapidly diagnosed, and he kindly went out and helped me fix the issue and replace a faulty engine air filter. read more

Had customers waiting to checkout with only one person on duty. Three other employees walk into store and go to back ignoring customers waiting. Told these were drivers, thus waiting retail customers are less important than commercial accounts. Bad retail practices. read more

I am so impressed with Jessica M. and Monica. I walked in and they knew their stuff and exactly how to help me. I've never really seen women working in this industry and it is so refreshing to see a young girl who is smart and just as capable in this industry as a man is. I hope I see more women hired in these fields that know their stuff because when I went in they were able to handle my issue faster than a man could. No offense to the guys, but when a girl gets the job done fast and correct, they deserve to be recognized! They are friendly, polite and professional ladies. Thank you! read more

Autozone - Auto Parts & Supplies Near Me - Phoenix, Arizona

I was attended by a Spanish-speaking gentleman to whom I asked for help in removing a clamp from a small hose in my car. He refused, saying he was alone in the store (although he wasn't). I asked him if he could lend me some pliers to remove it and show it to him, but he insisted that I first buy other things I needed, and then he would lend me the pliers. When I purchased the items, he told me it would be better to go to a workshop. Clearly, he was too lazy to lend me pliers just to sell me a single clamp, but he had no problem misleading me with the promise that he would help if I made a purchase first. I won't be returning to that location. read more

Yeah my experiences at AutoZone on 43rd Ave. between Bell Road and Greenway, Have always been great! Today however was exceptional service, kindness, and helpfulness beyond measure! The manager Joe went out of his way to troubleshoot an issue with a headlamp on an older vehicle I drive. He was concerned and responsive as he let me know what the difficulty was. I highly recommend this AutoZone! You won't be disappointed. read more

I was a huge fan of Mike, a previous manager at this location. Now it looks as though Rob, the current manager has things running like clockwork as well. Today I had to exchange a battery that was at the end of its life, but still under warranty. Adam, the associate that helped me, made the transaction as fast and painless as can be! Super courteous, friendly and communicative. No BS, no bogus test results, and no arguing about the exchange. Just got it done and got me out of there in well under 10 minutes! read more

location to go to. I'd say it's because of the excellent customer service and highly knowledgeable staff. I was having several issues with my truck and took it in for a diagnoses. Mike Ludtke helped me out and recommended me all the parts i would need and gave me a suggestion of what to purchase for my moneys worth. He was very intelectual and extremely friendly. I had to replace a battery and alternator and as a result of those issues my check engine light came on. I went ahead and did that and also my oil change and my battery & check engine light turned off! The next day I came in to test my new battery and alternator. This time Jaymee assisted me and just like Mike he was extremely smart and well educated on automotive. As i said before they were both extremely helpful and it's clear that they have their customers best interest. If you ever come in I highly suggest you ask for them. Here you will receive outstanding customer service and support from professionals who know what they're doing and talking about. The store is really nice, clean and they have a grand inventory! 100/10 come here for all auto issues read more

Matt was so great helping me with my battery for my car!! Ask for Matt if u need help...

Tolleson - Auto Zone Lupe (Assistant Store Manager) and Angie (Store Manager) ROCK! I came in with a dead battery. Lupe tested it and confirmed my diagnosis. After paying she came out to my Kia Soul and attempted to install the new battery. After taking the brackets off to remove the old battery she discovered that there were additional parts that needed to be removed before she could replace the battery. Store policy forbid her from moving forward. Angie made a few calls and was able to get Firestone (around the corner) to install it for me for FREE. That is customer service! Thanks ladies for doing a great job that deserves recognition! read more

This place never have enough staff. No one will acknowledge you when you walk in, the stores are as always dirty. The last two times i went did not purchase anything because i walked out.if i need anything i go to pep boys or nappa screw autozone read more

The crew here is always helpful and are willing to look into things to help you figure out the problem. It's by the house been coming here for years. They don't know everything but they will try and get you in the right direction. read more

I was very stressed this morning due to my car not turning on and having to still get to work. Jason was super super helpful! Helped me find out what the problem was and even helped me solve the problem. Super appreciative, such good service! read more

Jason was very helpful and efficient when it came to checking and replacing my battery. Great guy, fast worker, and knowledgeable with cars.

Untrustworthy. I purchased a car (private sale) near AutoZone but was unable to get it registered that evening. As a customer of AutoZone I asked the manager if I could park the car in their lot overnight. They said yes and that they would keep an eye on it. I got all the paperwork and registration the following morning but when I got back to AutoZone not 24 hours after asking for permission the car was gone. The manager called a tow company to have it towed. Nice, thanks for nothing. read more

The did a great job helping us out with our warming light. The 'service engine soon' light came on and they check it for free plus gave us the printout of what the code meant. read more

It was already getting dark outside, a time when shops use the opportunity to get in some cleaning before closing. I showed up with a broken head light. I had the pleasure to be helped by DINO. He was so wonderful!!! Hats off to this young man. Not only did he find the replacement I needed, but INSTALLED IT FOR ME!! I can't thank DINO enough for all the time he put into doing this and his knowledge and A+++ customer service!!! Bravo to this fine man. read more

I came in to get my battery tested since my truck was having some trouble starting. Jonathan helped me out my testing my battery, and let me know it needed to be replaced. Then he checked to see if it was still covered under warranty, and it was! Then he installed my new battery for me. He even let me know things I can do to ensure my battery is operating properly. I really appreciated the extra time he took to help me get back up and running. Thank you!! read more

Jason was awesome! Knew exactly how to fix my battery and even changed it in the hot temperature. Definitely a good experience.

If I could I'd leave 0 stars!! I called ahead of time to see if they had a product that wasn't at the 24hr location so that I wouldn't waste my time & especially waste my gas, and they had it!! Problem was they were closing soon, but the guy told me on the phone, and I quote " if you're a few minutes past just call and let me know you're outside", as to which I replied "okay thank you so much I truly appreciate it"!! I pulled up at 10:02, as he's locking the doors i holler out, can I please get that, and to which he replied I already set the alarm.... knowing damn well I was on my way, and had said I hope I can make it in time which is when he said if it's a few minutes past just call when you're outside. I'm effing furious at the POS customer service, not only wasting my time, gas, and energy but by being the most rotten scum on earth, A LIAR! So if you like being mistreated and love being lied to then this is your place! If not STEER CLEAR of these two faced lying jerks! I rarely leave reviews, and when I do it's because how great it is. I never waste more of my time on a crap place, but they took it to far plus the attitude of his response when he said he already set the alarm and just walked off!!! Didn't apologize for his lying or explain why he would do that knowing I was coming to make a purchase I needed by morning. Good job you lying losers, learn to respect your customers! P.S. there's NOTHING I hate more than a liar or a thief!!! read more

I bought a batter for my wife's car in September 2001 at this AutoZone store. The receipt clearly states in bold print "7 YEAR/84 MONTH WARRANTY ON THE ABOVE ITEM 24 MONTHS FREE REPLACEMENT PERIOD". I stopped in to have them check the battery because our garage told us it was testing poor. I talked to a larger younger fellow with a beard - no name tag so I'll call him Grizzly Adams - who looked at the receipt and just said tersely "We don't do pro-rations." I told him he was looking at THEIR receipt which clearly showed other wise. His comment, again nastily, was "I don't care what it shows, we don't pro-rate batteries. If you want to talk to the manger do it." I replied, "OK, I'll talk to the manager." Grizzly Adams response was, "Go ahead. He is right behind you, and I don't care if your talk to corporate too." He was rude to say the least. Indeed the gentleman right behind me helping another customer was the manager - at least that is what his name tag said. He looked at the receipt and agree that I had about 1 year left on the warranty. He sold me a new battery and gave me credit for the remainder of the warranty. "Karma is a bitch" as they say. While I was paying for the new battery, Grizzly was getting a part for another customer. He was up on a ladder getting the part off of a high shelf. When he pulled the part from the shelf, the whole box of parts came crashing down to the floor. Karma it's a bitch. read more

Never again will I support this price gouging business.$9 for a quart of oil that can be purchased for $5 most everywhere in else. I have shopped here since the early 90's. Never again read more

Worst autozone I have even been to. The slow lazy girl at the register did not even look at me or the others waiting in line. She literally dragged her feet slowly as she walked over to the register after looking for tools to loan a couple that were ahead of me. Literally ten minutes and not even a look in my direction like I didn't exist. I went today to simply pickup a cable I bought online to pickup in store. That horrible cashier didn't even help me, the tall skinny guy with a short haircut who was already helping someone else assisted me and got my order real quick. This took more than 15 considering no one was ahead of me!That guy needs a raise and the girl should be kicked out the door. read more

Mike was AMAZING! He helped me with my fluids and battery, gave me a quick education on my van! It was a wonderful experience! Thank you so much Mike!!! read more

Customer service is so bad here. Employees all talking and walking around goofing off while I stand in line for 10 minutes to pay

Good selection of stuff, service is nice.

It took three trips to Autozone to get my battery replaced that was under warranty. I even brought the print out from my mechanic's machine that stated the battery was bad. Michael, the manager, told me, "I have been an ASE certified mechanic for 35 years and I know this is a good battery". He then told me I should have done a parasitic diagnostic test on the car to see what the problem was. However, I explained to him my mechanic had hooked my car up TWICE and each time it had diagnosed the problem to a bad battery. He finally tested the battery again, and this time his machine showed it was a bad battery. I will not go to this Autozone again. Horrible customer service. read more

These guys were great! They had a new battery installed and I was on my way again in less than 15 minutes! Thanks guys!

Advertise they test batteries, showed up to have a battery test and he declined to come outside due to short staff. After I got in my car I saw about 12 employees parade out. Poor service and false advertisement. read more

I got my battery tested here a few days ago and I was sent off with a "it's at 100% you should be good" so I was on my way. My battery died today and I threw a total fit because I know nothing about those machines and I thought it gave me a bad reading. AARON happily answered my call today and explained everything I needed to know about that reading and why it could have given me the reading it did. Huge thanks to Aaron for providing GREAT customer service and dealing with my mini rant on the phone. read more

Last week, I came in late...an hour before closing...with a battery problem. Seeing that I was in a suit, an employee named Enrique H. offered to help install the battery. Additionally, he was extremely polite and very helpful. Working nearby, I have been to this store on several occasions and never once been disappointed with the quality and courtesy of service...really, it is outstanding! Will return often. read more