It surprises me that there are bad reviews left for this store…read more I use this store a LOT. They are busy sometimes but I never wait to long. They have helped me with tools (borrowed), they have helped me replace my battery (installed new one and recycled the old one). The kid that did it was professional and nice, wish I could remember his name. They have helped me with def fluid, windshield wiper fluid, windshield wipers, etc. Now before you say these are easy things, they might be to some. However, I am a 58 year young single female so there help is very much appreciated by me. Keep up the good work!!!

I wanted to praise the young man who went above and beyond for me at this store. I went into Auto…read moreZone for an issue with our brake lights and was told by the aging gentleman behind the counter, that our issue was something big, like an electrical issue going on with the car and they couldn't help me here. I was leaving the store to take my vehicle to an auto repair shop when I was stopped by another customer who suggested replacing the light bulbs first. I started walking back to the counter when this very nice young man, a teenager employee, took it upon himself to help find the right parts and replace the bulbs himself. I was so grateful to him and the other customer who saved me the extra expense of being told that exact thing at another auto repair shop. He was knowledgeable, kind and polite. If I could give stars just to this young man, it would be 5 star service. But as a whole, the whole experience was not that great, I am sorry to say.

Went into both sides. The car fixing side and the car parts side…read more Found the service personnel to be incredibly helpful. Which is exactly the greatest aspects of my visit. For me it's rare that I walk in and say, "yep, hook me up with that TR90 - 30 psi turbo valve ". So help was greatly appreciated. It's sad that people arn't learning how to fix and service their own vehicles now a days. Lack of auto knowledge just leads to price gouging and there's a certain pride when you figure out and fix a problem on your own. Best of luck on your next auto project. P.S. the 30 psi valve won't fit.

Very friendly service and very kind and friendly staff. In and out very quickly! I'd recommend…read morefamily and friends:

Had an appointment for 4pm for an oil change..three hours later I am still sitting here waiting on…read moresomething that with an appointment should take 15 minutes. When I asked regarding the wait I was told to please "work with them". The point of having someone else do your oil change is time -- for the money and time this is something I could have done at home.

I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

I'll start with, the only bright spot with this car buying process is Elias. This guy was so nice…read moreand helpful. Let's get into it. My wife totaled her 2020 Ford Fusion so we were on the hunt for a basic SUV all we really wanted was a bigger screen for navigation purposes. We told them over and over what our payments were ($377) with an incredible and unbeatable interest rate (.9%). We were realistic in that we probably were NOT going to get that rate again. That was okay. We knew that going in. We started with saying that we were interested in an escape or eco sport. Something on the cheaper end. Obviously there is limited inventory so neither of those options were available. We were shown a 2021 Nissan Kicks. - valued brand new at about 19.5K. Right in our price range. There were no floor mats, the car was dirty but had the basics of what we needed. We test drove it and started with numbers. (The real fun part). Elias was open about how at this dealership they AGREE on a price. Which we settled on 24.8K. In my opinion STILL overpriced but it's fine. We were told "at this point we just want to get rid of this car". Tyler, the manager came in after I countered and basically said they couldn't go down any further. That they would then lose money on it. He said "I don't ever want to get someone in with finance and then their payments are double what they thought." When we moved to finance, I started to get cold feet. Yes the maintenance package and the warranty was great but it would make our payments $502. Our fusion payments again, we're $377. So we were already over budget. Not once did finance give us the total of the car. They focused on ONLY telling us how much our payments would be. I mentioned 3 times how I wanted to come back on Monday with a down payment and was basically dismissed. And was told "well the difference would be $50". Doesn't matter. The moment someone says I'd like to come back, that's a hint. Or at least it should be. When I finally got all the paperwork together the next day imagine my surprise when I saw the total amount financed was 35,000. For a car that OFF THE LOT costs 19.5K. This car was used with 4800 miles. Not to mention with interest the total amount of the car would be almost FORTY THREE thousand dollars. That is more than my F-150 cost brand new. When we called to ask about possible return of the vehicle since this was WAY out of our price range, finance said "we don't accept returns". Tyler, the manager said "let me get more information and I will get back to you soon" ...2 days later and I still have not heard back. Bottom line is, it wasn't a horrific deal but we definitely could have gotten something else for $502 a month. We just should have taken our time and resisted the pressure.

A good experience! Our salesman was Darrel and he was good not pushy. Meet the owner Dorian , he…read morewas really nice! For a new car purchase. It went extremely Wei.

Shaun Payne in service is EXCEPTIONAL!! he handle my IMPOSSIBLE wiring issue that nobody else…read morecould!!! Amazing service!!!!!

This is an awesome Firestone for complete auto services (oil changes, tire replacements, check-ups)…read moreand they even do complimentary tire pressure checks. Highly recommended!

Brad was very helpful in replacing two tires that went flat on us. We got them for a good value and…read morewere ready to go in less than an hour. Highly recommend!