Let me start by saying it is extremely difficult to find trustworthy services professionals…read morenowadays, Steve and John are truly some of the most upstanding and honest people I've ever had the pleasure of doing business with. Not only is their work always immaculate but it also always reasonable priced. I have no problem trusting my vehicles with them. Nor have they ever tried exploiting my limited car knowledge to extract money from me. I have two luxury vehicles(Infiniti Qx56 and Cadillac Escalade) the maintenance on these vehicles can be outrageous at times. I've taken them to their respective dealerships to get issues checked and been told multiple times, well this needs to done, that needs tuning always major issues that need immediate attention. Then I take them to Steve for another opinion and he gives it to me straight. 'No, you don't need all that work. You may need a little of this or that nothing like the dealer says.' Every time Steve or John correct the issue, saving me $100s of dollars and never try to take advantage. Just recently the Infiniti was there for a oil change. Previously we were told about loose parts on the front wheels. They advised to get it fixed, estimated cost almost $800. Steve took the truck in looked it over and said that issues isn't there anymore. You don't need that work done. Like I said earlier I trust them wholeheartedly and was ready to pay that. Steve could have lied and took my money but he didn't. They are truly honest, ethical and trustworthy. Businesses, people like this are rare and deserve all the business they can stand. That is why I've been taking my vehicles here for close to 20 years and will continue to as long as their in business.

Steve's Service Center has been servicing my vehicles for many years, ever since they opened. They…read moreare competent mechanics and have very fair prices, back up their work and strive to satisfy their customers. Trustworthy is an understatement... Steve always explains what is going on with a vehicle in need of repair, communicates well with customers and ensures they know what needs to be done without any unnecessary repairs. I trust them unconditionally with my vehicles, and even though I don't live close to them, I'll gladly make the 2-hour drive to have work done when needed.

Dean is always gave me honest and fair pricing his service and attention to detail is amazing! If I…read morecould give him more than 5 I would!! He's fixed my daughters car my truck and even bent over backwards to help find solutions for my mother. Thank you again, Dean.

I have used this tire store for the last 6 years and have never had a reason to be disappointed…read more the help are some of the highest work ethic of places I have had work done and the Owner is always there and working along with the workers. Very refreshing. The show room is always clean and comfortable. Keep up the good work. An honest and satisfied customer.

I had an original appointment Friday June 26 at 9:30am for my 2013 rav4 at a dealership an hour…read moreaway from our house. The first offer was made to buy the car, which I asked for an appraisal as we didn't know what we were looking at for repairs and wanted to know our options. We were told we were looking at 10 hours of diagnostics, understandable as we had brought it to a local shop and they had become stomped after a few repairs and recommended a toyota dealership to fully fix it. I made it clear this was our everyday car so we would need it back asap but understand things can take time. I made multiple attempts over multiple days to contact our technician Brenden (phone calls, voicemails, and texts) and was ignored. Thursday July 2nd diagnosed as being the brake actuator, was told that it was possible that wasn't the issue for 2k and told it would take a week or so to get the part in. Looked into potentially selling the car and was contacted to sell it but after what they offered and looking at the current car market we decided to keep it and go forward with repairs and suddenly they could mark the part as critical to get it in sooner. I was called Tuesday July 7th saying the part was in and the car should be done by the end of the week. I was contacted Thursday July 9th trying to buy the car again while at work. Contacted twice Friday July 10th to buy the car and told my rav4 was desirable to grow their used car lot, once again while I was at work. At this point there was still no word on repairs. On monday July 13 I sent our tech Brennan a frustrated text that morning in which he called me shortly after saying they got the part in the car on Friday and it fixed some codes but some were remaining and that they were in the process of taking the steering wheel angle sensor out to test it but if we needed a new one that they could ship it overnight. I asked for the cost for that part and was ignored. Sent a follow up text Tuesday morning on if they had any updates on the car and was ignored again. Text again Wednesday and nothing until I called and demanded answers. They said we would have a final quote Thursday at noon and offered a minimal discount off the total service. Noon came and went without any word and have tried contacting them multiple times with no answer. Finally got a hold of them and they said they would overnight the part and have it in by 9 am and that he would communicate with me when it arrived. 9 came and went and I text him and the part had arrived but they guaranteed my car would be done on Friday July 17th by 5pm. I text my tech at 4pm letting him know to keep me updated as we live an hour away and I didn't want to drive all the way there if something happened. 5pm came and went with no answer until we called them. Apparently the part was a "dud" and they missed the overnight shipping by a "half hour" and now will not have the part until Tuesday morning. As of Friday July 17th they have had my car for 3 weeks. I know a decent amount about car repairs and diagnosis does not take an entire week (they themselves even said 10 hours and are open for service 6 days a week with most days being from 7:30-7), or testing a single part does not take multiple days on end. At this point this feels intentional and sleazy because they have made it abundantly clear they want to buy my car from me and all I want is clear communication on what is happening. The Muskegon toyota dealership is under the my auto imports umbrella that own the muskegon toyota, muskegon nissan, my lakeshore subaru in nunica, my grand rapids mitsubishi and I know I will never be doing business with any of those places ever again and I advise others to do the same and avoid the headache I have dealt with. I wish I would have taken my car to the toyota dealership in Traverse City as it feels like its being held hostage.

Purchased a 2026 Rav 4, ordering and delivery was very good. Service department is also very…read moresupportive.

Tom at Preferred Chrysler in Muskegon goes above and beyond his sales objective to truly find out…read morewhat type of car/truck fits your circumstances and your needs. I'm treated with respect and my budget is given a high priority. I always have a great experience with Tom at Preferred Chrysler in Muskegon! **Pros: There are many, many vehicles to choose from in a multitude of price ranges. Tom goes through some of the pros and cons of each choice before going out to the lot to view them - this gave me the chance to really think about my options before getting distracted by "the pretty red one!" My opinion and budget matter, and Tom finds cars to fit my needs rather than trying to adjust my needs to fit a car. **Cons: There are lots of cars to choose from! Sometimes the decision isn't easy because they're all great choices! Plus, I don't like car shopping - but that isn't Tom's fault. At least he makes it less painful! **The Review: I bought a car from Tom last May (2014), a Chrysler 200, and have been absolutely pleased with that car. Going into the dealership, I had no idea what I was looking for - I just knew I wanted something good on gas. Tom asked me about my kids, driving habits, features I liked in a car, that sort of thing. We talked about a couple different options, and I ended up test-driving only one car - the Chrysler 200. And I bought it that day! It was the perfect car for me and my family and I absolutely fell in love with it! Two weeks ago, October 2014, I was involved in a roll-over car accident and the insurance company totaled my perfect Chrysler 200. Luckily everyone involved walked away from the accident with only a few bruises! So, after only four months, I had to do the dreaded car shopping again! First, I went to a couple different car lots in the area. The first salesman tried to sell me a Toyota Camry. It was a nice car, just not what I was looking for. He then tried to sell me three more Toyota Camrys, all basically the same with just a few minor features that were different. The second car lot wanted me to lease a new Chevy Cruze. A great car, but I live way out in the country and drive entirely too many miles for a lease to be a good deal for me. Even so, the salesman was stuck on that. Failing that, he tried to get me to buy a Chevy Cruze - the only other car he showed me was a used 2009 Malibu. I'm sure it was a great car, but I wanted something newer and with a warranty. After those two experiences, I went back to Tom at Preferred Chrysler. He seemed genuinely concerned when I told him about the car crash and made sure everyone involved was okay. He then seemed surprised when I said "I need to buy a new car." I was thankful he didn't jump right in at the opportunity to sell me a new car based on my misfortune, rather he waited until I brought it up. Tom showed me several cars online, and I made the poor guy get the keys and let me test drive seven or eight different cars that day - in the pouring rain. I ended up deciding on a Mazda 6 - which is a great car. But, in the end, I decided I really missed my Chrysler 200. There were two very similar to my "old" car - the one I had just bought back in May - and I made the decision to return the Mazda and buy a Chrysler 200. It's been a few weeks and I am so very pleased with my Chrysler 200! It feels good, drives good, and I know it will keep me and my family safe if we're ever in a bad accident! The best part is, through the entire "shopping" process, Tom listened to me whine about how much I liked this or that about my old car and how this new one wasn't quite the same. Tom just smiled through it all, treated me with respect, and somehow managed to get my payments cheaper than they were before! I don't think I'll ever shop at another dealership - Preferred Chrysler in Muskegon is absolutely, hands-down, the best place to shop for a new or used vehicle! It's my hope Tom is still there in eight more years when I start car-shopping for my daughter!

I brought my Jeep in for an oil change, low beam headlight bulb replacement and back window arm…read morereplacement. They wanted $200 for the bulb change saying the bulb is $115 and $360 for the wiper!!! $730 ARE THEY KIDDING?! I was told it would take an hour and half. 3.5 hours later I called them and they had only changed the oil thank God because im not paying that ridiculous amount for tge rest. I've gone here for 15 years but it's time to change I guess.

Great business, knowledgeable and friendly staff. I was very impressed with how the staff welcomed…read morecustomers. Even when they were busy, I didn't see a single customer turned away due to their being so busy.

Im thankful for their fantastic customer care! They helped me above and beyond my expectations…read more They were extremely busy and I did have an appointment, so everything went smoothly. It's amazing to me the way they can deal with so many people, some of which were very inappropriate. They took care of me and I've been going there for years. I love the new system they have so you can book your own appointment..wonderful option

New to town and needed a reliable auto care for my vehicles…read more I feel so blessed I chose them. They've taken such good care of both my car and truck. These guys know what their doing and won't do repairs unnecessarily. The guy Donnie at the counter is amazing. Friendly respectful and makes time to listen. I recommend them 100%.

I know these guys from other businesses locally. Top notch. They know your name walking in the…read moredoor. Great recommendation on Nokian all weather tire. So I buy 4. I got home and the next day I found one flat.... I aired it back up and drove right over. They replaced the tire valve in :10 flat. No questions asked. Turns out they received a bad batch of valves, (thank you China...) A+ Service! I give my highest recommendation to this business. You can't go wrong with any of the businesses on Beechtree. It's where locals go...

Absolutely recommend Krohn's Auto Service for any kind of vehicular mechanical issues. Friendly…read moreservice, prompt attention, complete solutions to all mechanical issues, HONEST and accurate diagnostics, and very fair pricing. Krohn's Auto Service provides the absolute Best Value for any of your mechanical needs. HIGHLY RECOMMENDED!

Scheduled for a few days out but very efficient and kept me informed and explained the what and why…read moreof the repair.

Highly recommend Complete Auto Glass! Excellent job repairing 2 chips in my windshield. They came…read moreto me on time and I was on the road in 20 minutes! Love supporting family owned businesses!