One of the fam's cars was showing a service notification on the screen so rather than go to the dealer, I was somehow nominated as car expert. So I headed to Autozone to try out their advertised free diagnostic check. The guy who worked there was really nice and performed the test. There were no codes and I was wondering if I was going to the. Get upsold some other test or products, but no, you're car seems good and have a nice day. What a great experience. read more

Thank you Alicia for great customer service today. Thanks for helping me order the correct part my vehicle needed. You made my shopping experience a breeze today.. read more

I love AutoZone! I never have a bad experience. They are always so helpful. I go to this one here in Kendall now, 137 Ave and Kendall Dr next to Office Depot. Today, Silvio helped me out. Bought an air filter for my car and he installed it for me! Total sweet heart! Great customer service! Thank you so much! read more

Autozone - Entrance. - Auto Parts & Supplies Near Me - Miami, Florida

Better service than I ever expected. Julio (Cortino) went above and beyond to help out with my car. I really wish more stores / shops in Miami had the same approach as they did regarding customer service. read more

Autozone - Auto Parts & Supplies Near Me - Miami, Florida

bad Service was like 5 guys sunday july 14-2024 at 3 pm anyone help me to change the batery they said they cant because is gonna take 30 minutes but when i come to buy the New Batery 5 Months ago they told me in the garanty they Will change for FREE because is cover, now when i come To remplaice the batery was 5 guys And Store and with anyone Of costumers just me they said they cant change becouse is gonna take 30 minutes when i come first time to change take 10 minutes or less i Don't understand why anyone Of the 5 guys can do Your Job bad Workers at this store please Don't come if you really Don't want to bé desapointed. read more

Autozone - Auto Parts & Supplies Near Me - Miami, Florida

My boyfriend told me his experience was wonderful, the employee that helped him was amazing he said he was a mechanic, was attentive, friendly, and knowledgeable. He orientated him different brands for car oils and different prices that meet our needs! Thank you! read more

My car's battery was completely drained so came here to get it fixed Joshua Vargas helped me immediately and fixed it in minutes I fully expecting to be late for work but I got there on time because of him read more

For those of you that perform your own oil changes, they do accept used oil and filters here. Just go to the end of aisle 4, then make a quick left and you'll see a huge blue oil container. There isn't a receptacle to put your used filters, so just leave it on top of the container. And make sure you bring a rag with you in case you spill any oil. As far as pricing goes, make sure you check their weekly flyers for deals. Their pricing is competitive with Pep Boys but the jury is still out on whose aftermarket parts are more reliable. I've been using Duralast brake pads for years and have no complaints, but I know others swear by Napa or Pep Boys parts. If you have to make a major repair, like a timing belt or catalytic converter, you should always use dealer parts. The reason being is that the part is made specifically for your car and will be made better and last longer. I know most people would prefer to save money and buy a cheaper part, but you'll end up spending more in the long run by doing that. You can go to Autozone for basic stuff, but if you're doing a major repair, then the dealer is your only option. Don't be cheap... read more

Autozone - Auto Parts & Supplies Near Me - Miami, Florida

I'm giving 1 star cuz is the lowest that you can give, the customer service is horrible, more employees that costumers and somehow they always take more than 30 min to solve a problem. When the line becomes more than 3 people it tend to last 1 hour. I would recommend not to go there if you are in a hurry. Also they never have the equipment and if they do it's damage. read more

Useless Customer Service. I asked an employee a question and he didn't even try to help me look for the skid plate screws I was looking for. I ended up returning the screws. Never again will I shop here. read more

The service might be kind of slow but I guess that might depend on what people need not exactly sure. This was kind of a fast visit for me the cashier was helpful and he also switched my windshield wipers as well. I have no complaints for this visit. I also bought a battery here once before and they changed it on the spot as well for free. read more

Outstanding service with plenty of staff. Needed a new battery and so when checked my history Silvio the store manager gave me the good news the current battery had a few months left of warranty. Did not prorate the battery simply got a new battery free. He installed it within minutes. No waiting. Customer for life. Highly recommend this location. read more

This place is madd slow they literally have one person doing everything while the other workers are eating shit. The store manager checked us out and he was so rude he didn't greet us and when i asked him a simple question he just stared at me like i was speaking Chinese. Then i was counting the change to give him and he actually huffed and rolled his eyes. Then when he was done he just walked away when he was done no thank you for shopping, nothing. He didn't even put our stuff in the bag. Goes to show you just cause your badge says customer service specialist doesn't mean you have customer service qualities. read more

when I went to autozone to get my car engine checked Ryan was very helpful and respectful he made sure i was getting the best prices. thank you ryan your the best! read more

The store itself is well stocked and in a convenient location. So the structure and it's contents get 5-stars The employees, on the other hand, leave much to be desired. My 70 year old father went there to buy a tail light bulb. After several minutes of trying to install it himself he went inside to request assistance. The store was empty and they were standing around discussing how to successfully execute insurance fraud. They rudely blew him off and told him to go to a mechanic. It wouldn't bother me too much, except my sister has been there to ask for all sorts of assistance and as you guessed they happily help. If you continue a couple if miles south to the auto parts on 137 ave and about 112th street you'll receive superior service. read more

I asked for help looking for a product. The guy showed me where they might be and he immediately said we don't have it. He barely looked. I said it was in stock in this store and then gave me a "not really my problem" face. I asked where else it might be and also asked if he could check if it was in stock in the system. I believe he said it was but didn't bother to help me look. A CUSTOMER actually asked what I was looking for and tried to help. I was still trying to get the employee to help me and he proceeded to say "next in line" while I thought I was still getting "help" from him. I actually went all over the store to find the product and eventually found it. Horrible disgusting costumer service. As someone who works in customer service I am horrified at how he went about this read more

I had the absolute worst experience at the autozone on 8950 sw 137 ave. I had purchased a bottle of power steering with stop leak back in June which I did not have to use. Unfortunately, I couldn't find the receipt. I came in the store and went straight to the cash register with the power steering fluid bottle in my hand and told the cashier Marlon M that I wanted to return it. I guess he wasn't listening and instead of returning it he was charging me for it. I explained again that I was returning it but I didn't have the receipt. He asked for my number and found my name in the system. He scanned my drivers license and gave me a merchandise credit for $6.94. I then went to the back of the store to buy a 5qt tank of motor oil. When I got to the register there was someone in front of me so I stood in the line. At this time I hear the other employee, who said that his name was Danny tell Marlon "so that nig&&r stoled that and then returned it" . I thought that comment was quite inappropriate, specially since Danny was taking care of a lady at the moment. When it was my turn to pay , Marlon tells me that I had stolen the bottle of power steering fluid as I came in and then went to return it. I became very upset and asked him to check the surveillance videos and he said that if he did he would see me taking the item. I then asked him what sense does it make to steal a $6.94 item to buy oil worth $31.99. He then responded that people do that. I responded to him that I don't do that. Marlon then proceeded to tell me to just get out of the store. I then walked out as I didn't want to create a bigger scene than this guy had already done. I'm a professional with a doctorate degree and I have never been so embarrassed or humiliated in my life. I really feel that Marlon should be held liable for his actions that totally ruined the rest of my night. Danny should also be coached on how to speak in front of customers and the possible repercussions of using the word "nig@@r". I'm totally done with autozone as I will never purchase there again and I'm going to make sure that everyone finds out read more

I'm not see if this is Emilio's first job... or if he was just having a bad day but c'mon man... Work on your customer service skills. If I asked you for help b/c the attendant in the front was super swamped, at least try. W/ more reason, help her. I had no idea what the hec I was going in to buy. To be honest, 9/10 times I need help for car stuff. I know my question was stupid simple, but I still needed assistance. Don't you get paid for that? Don't just mumble me a # & walk away. I still had to ask for help. Anyways, the Hispanic lady in the front was super duper nice. 5 STARS TO HER & HER SERVICE. She could of fooled me if she wasn't a manager or of importance. She really helped me out. I wish I remembered her name. She went to call him to help her anyways. & I said no, I'd wait on her. Ends up the sizes he mumbled weren't even it. But hey man... Thanks for helping me install it. I needed to ask more car stuff but w/ that half a** attitude I don't want you near my car. I work hard for my money too. I've worked the back too. & I was grateful to have a shift regardless of the work. Perspective man. Hope your day got better. read more

Worst customer service in the world. I don't know why I bother to try with these guys, this is the third time I go here to leave upset. These guys have no idea what customer service is, I don't mind that they are clueless about cars but the fact that they are rude is not acceptable. I don't know why I even bothered to go there 4 employees and no registers, everyone was waiting yet no one to just ring you up. Only 2 employees on the counter while 3 were stocking. Once it was finally my turn to pay after a 15 minute wait they had to wait for a manager to price match an item to advance auto parts, $6 difference no big deal - but instead of doing the price match the manager just decided to start going back and forth on why it wasn't the same part, I point out it is the same upc number yet he continues to try to find another excuse, worst customer service read more

First place I go to for anything car related. I don't have any complaints, employee are helpful and friendly.

Brand new store. They stock everything every other AutoZone has. A salesman told me took his time to tell me about detailing, ArmorAll, tire shine, the best washing mitts. Fast checkout. Thank you guys!! read more

Just went on to check on a part. They did not have it in stock but the parts attendant named 'Andres' wAs very helpful in offering to locate a store that carried the part I was seeking. Unfortunately the nearby stores did not carry the parts in stock so he even printed the part no on a paper and informed me to pass by a competitor with the part number as they stocked it as well. I appreciate someone whom can put a client's need first over a sales quota. I'd go back for sure. read more

Being I was the only person in line for over 10 minutes while staff members continue to walk around and about, without one person acknowledging my existence,no i do understand people can be busy but you have one job, to provide customer service, and i found it to be ridiculous, the entire staff including the manager Jeff who was nowhere to be seen, could handle a store where one of its main operations is to sale products. As i understand the sales business, products must be sold to pay for employess and maintain day to day operations. being an official i would hope Jeff could at least delegate the non-trained staff,im sure he has trained himself. I wish there was an option to not apply any stars at all read more

I love this Auto Zone location the store itself is great the staff is really friendly and they sell great auto supplies for your car Auto Zone u rule read more

This has to to be the worst autozone store around. There were only two customers in the entire store. One returning a part and me. I waited to pay for an item for over 15 minutes. There were 4 employees working at the time. One taking care of the return, one stocking, and the other two hanging out doing nothing. No one said anything to me. Seems like no one spoke English. Very disappointed. Would not recommend this store to anyone. read more

One star only so i write my comment. Not good service, im lookind for battery for my car key, i go up to employee he said he was only the cashier & his partner would help me. I asked partner" we dont have battery( without even lookind in the rack where all batteries were) walks away & tells him something in Spanish.cashier comes back,tells me same thing.how do u know,well tell which battery i need .he can't bcause "I) would have to open the key case. Even told him model& year of car, nope can't do anything. Look it up in computer? Nope bcause it could give him battery of car!! No experience, no supervision, no P.R. I've gone to 2 other auto zone & looked it up on the computer, openned the key case w no problem they just didnt have the battery. An experienced employee or manager should b there to help guide these people.this is autozone @8950 sw 137th, kendall. I usually go to the one on kendall & 167th ave & it's a great experience eager to help everytime, they just didn't have the battery read more

I came in for a battery change and I waited for quite a while. I don't mind if it was busy but I was just waiting to have my battery changed as the lady in the counter was entertaining other customers that are coming in. I just realized that the lady is the same person who will put my new battery. Finally, the lady came out and I followed her to my car. I was watching her and I realize that she's struggling and I tried to be nice by helping her, to speed things up but all I got from her is "I don't need your help! I do this everyday!" Before I left I just told her nicely that "You'd be more successful in what you do if you start asking for help". I am a supervisor in one of the big hospitals in Miami and I still ask for help. Maybe next time she'll learn how to and at least say "thank you, I appreciate your help". I still give 2 stars just for the benefit that she might be having a bad week.... read more