These guys are great Gene C in service is professional and his customer service is outstanding. He…read morereally cares about you and your car. Always a pleasure to come here cause we know we would be well taken care of. 10 stars for sure Even the techs are great and the girl in front desk.

To start off, this was my fault, but how they handled how I wanted to fix this was worrisome. I…read moretext to check on a car I wanted to buy, and the sales professional accused me of waiting to make another fraud check and when i went to the GM, he directed his sales manager to contact me, The GM himself, couldn't take his time to contact me. With that being said, Mitch Parker, thank you for not making this a priority and giving another unnamed dealership a chance to gain my business.

Thanks to this great service center…read more We've been on the road for more than a month and just out of the blue the directional signal doesn't work on travel trailer. We were able to find them easily on our way from Crater Lake to the Redwood National Park. Our service guy (sorry we didn't catch his real name) was diligent and kept looking for the problem. After several attempts he took everything apart and bingo.....two unattached wires. How these things happen who knows but the problem was found and we were back on the road. They were cordial and fit us in despite their all ready busy schedule.

Great customer service! While one has to schedule several weeks in advance for a repair (so many…read moresatisfied customers), they also try to work in last minute fixes when leaving for a trip the next day. I have experienced both to great satisfaction. I have every confidence they know what they are doing and can get the work done fairly quickly. I also like that they take the time to offer options or explain how something works. Will continue using them for RV needs.

I will always get my GMC's serviced here. Although they are a bit more pricey, they make sure to…read moreget the work done correctly. They are always honest. They have helped me numerous times to correct issues another mechanic made on my vehicles.

We had the best buying experience! We had not bought a new car in 20 years so we were really out…read moreof the loop, but Shawn walked us through everything and was there to help us every step of the way! The "money gal" Stephanie was amazing also and both of them have reached out to us, post purchase, to ensure that we are happy. Great communication and wonderful customer service...this place really cares about their customers.

They seemed knowledgeable and good at what they do. Unfortunatel, they didn't have what I was…read morelooking for but were very courteous over the phone.

We live in Cave Junction and we needed a radiator and a fan for our car. These guys said they would…read morecharge us $50 for both so we took the 2 hour drive out there just for them to want to charge an arm and a leg just to show us where the car we needed was, so we unfortunately ran out of time and had to return home empty handed. We told them we would be back earlier the next day, being today, so we took the 4 hour round trip again only to find out they had CRUSHED THE ONLY CAR WE NEEDED PARTS FROM. Thanks G&R for wasting 2 tanks of my gas and 2 days of my life. 0 star experience and I don't recommend anyone spend their money here. Also posted on Facebook and yelp, this place big time sucks bro

I'm from the San Francisco Bay Area but have family in Grants Pass, Oregon. I have a Mercedes…read moreSprinter van that needed new tires and the 60k mile maintenance done. So on a whim, besides my local Mercedes dealer, I also checked pricing at Mercedes of Medford. Even with 800 miles of diesel fuel to get there and back, I literally saved well over a thousand dollars by having this major service step done in Oregon while visiting my family. (And no sales tax on the tires and all the parts I replaced!) As a retired industrial service business owner I was quite pleased with my telephone and subsequent in-person interaction with both Service Adviser Dan and Parts Desk Agent Brandon. They were able to accomodate my requests regarding the scheduling of my visit so that all parts required were in stock the morning of my arrival and the extensive service work was accomplished in one day. I would also like to acknowledge the efforts of Service Technician Justin and the time he spent with me providing recommendations and suggestions for the longevity of my Sprinter. (This was also my first exposure to the text and video summary of an initial service evaluation. It was very impressive.) At the end of the day I wanted to acknowledge the efforts of the above mentioned staff to Hugo, the Service Manager. Near 6pm in the evening, I found him sweeping out the service bay. Great management never shies away from doing the most mundane work if everyone else is busy and that's what needs to be done. That's leading by example. I can see why my experience with the Mercedes of Medford Service Department was so outstanding!

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the mean time the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is title under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers.

Several small problems solved when they diagnosed and replaced a weak battery. Car running greatread more

Three strikes and you're out! This is some pretty serious incompetence. I brought my Honda CRV in…read morefor a simple oil change, and they somehow managed to run the car battery down to zero (turned on the electrical system and forgot to turn it off?), then failed to reset the onboard computer so my radio and everything else stopped working, and then during the tire rotation they didn't check the label inside the driver side door, and inflated the tires to the wrong pressure, triggering a low tire pressure indicator. I had to go back three times to get these issues fixed. And then, to add insult to injury, they did not have any windshield wiper fluid on the premises, and they did not reduce the bill to account for all of these problems. Do NOT recommend.

RJ our salesman, Gabriel, and Mr Johnson in the service department were kind and patient. We…read moreappreciate the time and understanding they provided. We enjoy our vehicle and anticipate many years of creating fond memories.

The experience was okay and the vehicle they sold me I thought was okay until 4 months later. I…read moreended up having to put over $900 into the vehicle, the next month it was another $1,400 and then another $1,800 and then the next month $1100. Now I have called them and I keep getting transferred to this person and getting told I would be called back never have been called back. I would never recommend these guys to anyone.

Josh was super helpful in helping us with a quick repair while stopping through town. Super kind…read moreand efficient. Definitely recommend!!

I like the idea of supporting a local business, and the work here is solid, the parts are good…read morequality, excellent warranty, but only open M-F until 5pm which is not always convenient. I always check with Ashland Automotive 1st, but for the last few years they are consistently The Most Expensive; even more expensive than the Dealership for the same services. I didn't think that was even possible. It's worth making a call or two for anything other than an oil change, which is also cheaper at the dealership but not as convenient.