This review is regarding the female employee who was working on a Sun morning. I needed assistance with my car and did not know what was wrong with it. I was already nervous and anxious as I was in an unfamiliar neighborhood. I kindly asked her if someone may take a look at the car for me (on 3 occasions), but she refused every single time even though there were times, there weren't many customers (and she did not offer to see if a coworker may help me instead). When buying supplies, I wasn't sure which ones to buy and instead of having the heart to spare the smallest guidance, she was essentially telling me "you need to figure it out yourself. If you don't know, then oh well." She lacked empathy and was not helpful at all. read more

Slow slow slow... took over 30 minutes to help me because I was paying cash and there was a separate line...just for the guy in front of me to be paying card. Absolutely idiotic hire people who have customer service skills and common sense. It wasn't even crowded inside. read more

Thanks to Frankie for quickly helping us find out why our BMW's engine light was on. My neighborhood Autozone's scanner was broken so I called him and his worked! Frankie found the problem, had the part I needed and even put it on resolving our issue! Best service!! read more

Came into the store earlier because my heater was not working. An employee names Sal advised me that it could be due to my coolant level. I filled up my coolant and heater started working again. read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

Brad is absolutley amazing and very knowledgeable. He went out of his way and went the extra mile to show us how to get the job done and made it so easy. Brad for president 2024! read more

I came here for a quick battery change. I believe the guy who helped me was named Giovani. Super friendly all the way from helping me at the register to the actual battery replacement. They sold me a Duralast battery without me even asking, which is a solid brand. I was in and out within 25 minutes. I'd say it's more efficient than taking your car to the dealer. Usually chain businesses like these get bad yelp reviews, but this location is doing something right! I'll be returning for future battery changes. read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

Just had the best customer service from Max who was very knowledgeable and fast! Always love coming to this AA bc they are always willing to help when in need! read more

This Auto zone saved me a lot of money with there experience workers. I went to a mechanic shop for my check engine light and they quoted me 375$ plus labor I came in to this autozone bought the part for almost half the price and saved so much money on it. read more

This is the second time where the employees don't even bother to ask if the customer has an AutoZone Rewards account. The whole staff needs to get re-trained..... read more

Great service helpful & very respectful employee Salvador S had no problem communicating with him .was able to guid what I needed for my car really quickly && a polite young man . read more

I wasn't sure what oil to get but Mr Sal helped me out. With his great service i was able to find the right oil for my car at a great value for the packaged deal. Will definitely come back to this AutoZone for Sals service. read more

Great service thanks to Salvador Went above and beyond to help out Good customer service read more

My car sucks and is constantly breaking down. So when my battery died after a light was left on when I was on vacation for a week. Turns out that I needed to get a new battery. Sean gave me shit for asking for a military discount since he was in the army and my bf and sister are in the marines. It all ended up working out in the end though. Johnny was great and helped me install my battery. While he was taking it out he screamed because it turned out a possum was hiding in my engine!!!! We didn't really know what to do so I was getting ready to call animal control when some people in the parking lot offered to get it out. After a lot of screaming and the whole parking lot crowded around my car someone was able to chase the possum out of my car with a broom. My battery was finally replaced and I was able to go home with no possums and a nice warranty on my new battery. read more

This location is solid. Got my battery and my car tested and got good result.. Shout out to Sal for the good service ! I recommend this store read more

This is the friendliest Autozone I have visited. Employees actually helped me put the wipers on my car that I couldn't figure out. Very thankful! read more

I needed a new windshield wiper, so stopped by here last week. The man who helped me was Charleston ( Charles ) and he was great! He was very nice and explained everything thoroughly. After my selection & purchase, he put the windshield wiper on my car for me. Thank you for good customer service and convenient store location! read more

I enjoyed going to this Autozone because they had very good customer service. I was helped by an employee named Salvador Salinas and he was very helpful with all the questions that I had. Definitely recommend coming to this one. read more

My favorite AutoZone even though I stay 8 miles away.I would rather shop here than any other store in my area. Their Customer service is outstanding especially the manager named Joshua he really knows his stuff! I usually ask for him because a few of the other employees aren't really up to speed like he is.Overall great store & employees read more

I was having a hell of a Saturday trying to replace my spark plugs and direct ignition on my Saab 9-5. I barely drove to a mechanic because my Saab kept dying. I finally made it to Autozone where Josh helped me diagnose the issues causing the engine to die. the most important being the gap in my spark plugs. He systematically told me how to do everything and provided me parts to do the job. Some he loaned and some I purchased. He did this while dealing with multiple customers on a busy Saturday and I never felt he was moving on from my issue. Simply, Josh was excellent. Thanks!! read more

Super helpful people here!! Victor Castro was so kind to check out my headlights in my car that went out and offered to replace them but found out it just needed to be tighten and didn't have to buy a new pair after all! That's great service to me!! Would highly recommended this place!! read more

Joshua M. was super helpful! My car had trouble starting for a few weeks and after my boyfriend, co-workers, parents, neighbors, basically everyone in Los Angeles scolding me to get a new battery, I finally did. He checked it and installed a new one for me. He was very patient with my 0 knowledge of anything car related and went the extra mile checking my alternator! I'm truly appreciative of his service. read more

I went in looking for engine oil for my car and almost got the wrong one, but thanks to Sal I got the correct oil for my car that has high mileage. Very helpful customer service read more

Your one stop shop for your automobile needs! I say this because of the amazingly convenient experience me and Sara A. had at this location while buying some break and front lights for her car. The lady at the front counter was not only friendly, helpful and knowledgeable, but she also recommended a mechanic for us! From the store's front window she motioned our new friend Juan to come over and help us. He usually hangs out in the shopping center and does odd fix-it jobs. For only $10 Juan the mechanic changed the car's front and back lights. We were so pleased that we gave him $15 though! He even gave us a card afterwards, and me and Sara left pleased at how easily we tackled that problem. read more

These people are confused... Marco F (employee @this store) very rude. No respect for customer time. Stood in one line until my turn...Just to be told that i need to get into another line.... Meanwhile other people have walked in & are Standing in the other line... I now am now behind 3 people who have walked in after me... But are going to get served before me. In the end... The same guy who made me get out of the other line walks over to this new register to process my return Now we are playing musicalchairs Good times!!! Not read more

I recently purchased my first car and it needed detail work, oil change, and new brakes. I walked into auto zone not really knowing where to begin with. I am a DIY person so I took on the task. As I was a tad bit confused standing over weather which brand is better or last longer. A young man named Salvador came on over and gave me lots of help. Answered my question thoroughly whereas I could understand very well. Recommended me the best quality equipment and gave me lots of pointers. Overall the store was very neat and clean. Well organized. I am now currently driving around on my 90s Toyota worry free , running very smooth! Thanks Autozone and THANKS A Lot Salvador!! read more

I recently went to this Autozone bought a car battery and a few spark plugs for my car. But the customer service was the best! Without a doubt, the Employees there were very helpful! A big shout out to Salvador Salinas! He helped me find the right items for my car! read more

This place is great! The service and thoughtfulness of the staff here on Washington and Western is top notch and professional! I had stopped in for some much needed windshield wipers. Immediate attention and assistance in putting them on! Strongly recommend! read more

Had a unpleasant with José Lopez. I purchased headlamps at another store that they sold me incorrectly and they didn't have the crack one in stock they only had a one pack instead of the two pack that I needed so I asked him to charge me half the price of a two pack because of the mistake that AutoZone made he said he was not willing to do it and so now I'm stuck paying more than I need to that's sucks and I hope it doesn't happen to you read more

This has to be the worst auto zone zone ever !! I ordered a small part since Sunday I was told to come back Tuesday . Went back on Tuesday and was told the part wasn't sent for us to come back on Thursday. Fine we go back on Thursday and the part has been delivered but now they have lost the part and can't find it , so they say to come back or they will call us back to see if they can find it . I wait call back and now they say we have to go back so they can refund and then pay again to reorder the part . Who has time for all of this ? If they already received payment why go back and forth and just order the part with out having to go back ! The lack of courtesy and professionalism is ridiculous on the managers part . Will definitely not use them again . read more

They opened late. Store manager didn't even bother to come out and help the employee try and find what we were looking for. He just shouted out through the back. Horrible customer service! Horrible!!! Seems as this manager is very comfortable where he's at and is not going anywhere, acting like that. He needs some customer service retraining. Will be giving his regionals a call. I had to go to a different auto zone to get the part I needed since this location told me "they don't carry it" after I bought it before at a different auto zone. Appalled that the manager didn't even bother to come out from the back to try and figure it out. He didn't care about loosing money. They must be making good money here. read more

AutoZone - Found the part I needed at a different auto zone. Manager didn't bother to come out and help find it. - Auto Parts & Supplies Near Me - Los Angeles, California

WORST AUTOZONE EVER !!! The sales part manager accused me of stealing !!! I literally walked in with an item I wanted to return WITH MY RECEIPT IN MY HAND & I was in line, I walked away from the busy line to look if maybe I wanted exchange the product instead of returning it but I decided I didn't. When I got back in line Frankie J. who was the "sales part manager" refused to return my item because he said he didn't see me walk in with it !! WTF !! I literally couldn't believe it !! You didn't see me walk in with it!? Complete BULLSHIT he literally made eye contact with me when I walked in! I'm really upset at how unprofessional this "manager" handled this situation!! I'm sure if he checks the cameras he's going to feel so stupid after he can clearly see me walking in with the item !! read more

This is the Best Auto Zone in the world!! I needed a new battery and Ross the Assistant Manager went above and beyond to assist me during my emergency. He also detected a few things wrong under my hood and informed me to take care of it right away. The store was Very busy, however, he assisted me and a few others at the same time with only a minute delay-Great multitasking skills!! As a Lady I was very comfortable with the outcome and was not spoken down to like most auto stores. I encourage Everyone to come to this friendly store:) read more

Carlos N is the man at Autozone. He helped me out on a Sunday to replace my car battery. The battery terminal was filled with corrosion and almost impossible to take out but he stood next to me for at least an hour until we got the job done. Thanks read more

Everyone was very helpful and happy to be there. Had to purchase a new battery and Victor C. made the whole process super easy! Thanks again! read more

I go to this AutoZone quite often...They always have what i need prices are moderate and the staff guys are helpful... There never too crowded altho it can take time when customer is asking a million questions but only really asking for one thing!!! read more

The guy who helped me (wish I remembered his name) was very friendly and patient with me. I helped me change out my batter &replace my windshield wipers. Just a heads up parking spots are very narrow and hard to find. Seems to be very packed because this autozone is in a plaza with other stores. read more

Had issues with battery for the past month. Danny (Assistant manager) is the one who helped me today! I forgot to use the $10 extra dollars off coupon after the transaction was made and he was nice enough to do the transaction again! He is current putting the new battery in my car! Thank you! Very courteous and polite! read more

Been here many times, service is always different, but nice to be here cause always can find what you are looking for your car. Price tags are decent. Overall satisfied! read more

I NEVER write Yelp reviews . But I just had an awesome customer service interaction at Auto Zone. They swapped out my dead battery hassle free, and when I left the manager said 'anything you ever need- my house is your house.' I felt the sincerity . I will come back to this place. People treating each other like people . That's all you can ask for out here . read more

Went in there desperately needing a battery check. since it was a sunday most auto shops were closed Plus I remembered auto zone offering free battery check ups. So after waiting in line for about 10 minutes CARLOS C. Tells me he cant help me cause the device is out of order. Then i asked him if he could help me jump my car because it wont start. And he simply replied what can i do?? So as I was leaving I asked him when will it be fixed? He replied "later today". Worst customer service ever. Hope he works at auto zone for the rest of his life.... Surely never visiting this place again. Cant believe a guy like him is a parts manager??? Manager??? A auto shop with mickey mouse service has better knowledge than he does. Please no mickey mouse auto zone. read more