The Definition of Teamwork and Service Excellence
From the moment I walked into the store, I was met with exceptional service. Sam greeted me right away, stepping out from behind the counter to ask what I was working on. I explained I was likely in need of a battery, and he immediately offered a free battery test. Without hesitation, he grabbed the tester and came outside to check my vehicle. As expected, the battery needed to be replaced.
Back inside, Sam informed PSM Laura, who promptly gathered my Rewards information and verified my details. She then walked me through several battery options, clearly explaining the features and benefits of each. I ultimately chose the Duralast Platinum Elite with the 5-year warranty. While Laura retrieved the battery, PSM Chris came over, introduced himself, and offered to assist with the installation - which I gladly accepted.
Laura returned and offered to include installation with felt washers and dielectric grease, I opted for the grease, and she completed the transaction smoothly and efficiently. By the time I made it back to the car, Chris had already removed the old battery and installed the new one in under two minutes. He confirmed the car started up perfectly and thanked me for stopping in.
This was the definition of teamwork - Sam, Laura, and Chris each played a role in delivering fast, knowledgeable, and friendly service. I highly recommend this team and will absolutely return to this location in the future. read more