Elandra was Awesome!!! Helped me check my batteries and gave me tips on checking battery. Keep up the great work read more

Brah! The store manager was very rude!! She had a bad attitude when my boyfriend needed help finding parts for his car. As a STORE MANAGER she should have excellent customer service but NOPE. read more

I went in looking for a specific deal on oil and filter. The young lady at the counter was very helpful looking it up and finding it out on the floor for me. Easy and quick. Great service! read more

Horrible customer service from the girl who usually works there I stopped in because my windshield wiper came off while I was washing it and I couldn't put it back on I wasn't sure if I needed a new one just someone to help me put it back on They weren't busy at all, but she said they couldn't look at it unless I bought the wiper there I do a lot of business there, but I did not buy the wiper there as it came with the car when I bought it So I left and brought it to Reilly Auto parts. Someone came out immediately to look at it and told me a little clip came off and they had one for me and put it on in a few minutes with no charge, and I never shopped there AutoZone has lost me as a customer and now I know where to go and it's definitely not AZone. read more

AWFUL SERVICE! I bought a car battery yesterday and my car still didn't work. (Turns out it was the alternator) so I tried to return it but the snotty lady at the register rolled her eyes as she went to get a manager. (I called ahead to ask about the return policy and the guy I spoke to said to bring it in and they will test the battery.) The "manager" came back and told us they won't take it back because it's used. When we got there, both ladies refused. My husband and I explained we just bought it yesterday and my car still won't start. It's not used. She replies, "doesn't matter. We're not taking it back. THEY WOULDN'T EVEN TEST IT! After a few minutes going back and forth with both snotty women, we weren't getting anywhere so we left. $200 battery down the drain! read more

Pretty terrible experience here. They said online that an item was in stock, so my husband went to get it. They wasted his time as the cashier and manager looked for it. Then they said they were going to have it delivered in a few hours from Ewa. Husband said he would go to the other location to pick up the item. Then he was charged at the other location for the part a 2nd time. We had to check our credit card to see if we were refunded. We were not. When we called, they made us go in to get a refund for a part that they sold us and did not give. Ridiculous. Don't say you have an item in stock if you don't. Wasted gas and time. If we didn't check the credit card, we would have lost almost $200 for the lie. read more

Customer service needs a major upgrade. Came in to verify if my battery was what was wrong with my car, waited in line for 15 mins just to ask for assistance and was told to go open my hood and wait for someone to come out and check it. I waited over 20 minutes for someone to come and ended up having to go back in and ask for assistance again. read more

I'm assuming Cameron is the manager since he was the only employee wearing a gray polo but tell me why he tells me on the phone the day before that he had a particular part I'm looking for I show up the next day just tell me they didn't have in stock and had to order it at another location. No apology or anything. It really looked like he didn't care. Buddy if you hate your job then just quit already. Don't take out on customers. He had the audacity to tell another customer he couldn't refund a battery that he bought that morning because it was dead. They sold him a dead battery out the store and he couldn't get his money back. Whoever is the GM at this location pls do all of us a favor and fire this kid. 0 customer service his body language pretty much explains everything. read more

I took my daughter's van to have the battery checked out to see if it needed to be replaced because Servco in Waipahu said she needs a new battery. I just want to say that I recommend 10 stars for Joona.She not only checked the battery but also the alternator and starter solenoid all within 10 minutes of arriving there. There was nothing wrong with the battery. She is truly an asset to your company. read more

Came in after a full day of monsoon weather. The gentleman assisted me with finding the correct replacement wiper blade AND installed it. Mahalo, wish I could remember your name. read more

Cameron thank you very much for your help and going the extra mile to help assist with changing out my battery, smooth and easy process, Many blessings to you and your Ohana read more

AutoZone - A1 SERVICE YESSUH - Auto Parts & Supplies Near Me - Kapolei, Hawaii

Easy to find what I was looking for. Fast check out. Store was clean and organized. I went to find car cleaning products and it was all there. Friendly customer service as well. read more

AutoZone - Auto Parts & Supplies Near Me - Kapolei, Hawaii

When it comes to cars and pretty much anything mechanical, I'm about as useful as a condom with holes in it. As luck would have it, both of my key fobs died within days of each other. I stopped in after work and was greeted immediately and had no wait time since the customer before me was paying for their items. The woman behind the counter opened my fobs and figured out the battery type and then likely looked at the confusion on my face and had mercy and changed the batteries for me. This may seem like a little thing but my uselessness has not been appreciated in the past. When I finally figure out how to change my air filter I'm sure I'll end up here too all while praying I don't accidentally make my car explode. read more

Kapolei branch workers customer service is the worse I've ever experienced they have no consideration and make their customers wait and when they are helping and a phone ring they leave you there and walk away and answers the phone and just leaves you there waiting then when they finally hang up they walk away and starts talking to each other making you wait while the line of customers line up for help and to make purchases and it happens all the time I go there. So tired and disgusted I'll never go there again. Half the they never have what you need and when you order a part they never call to let you know when it comes in you got to call give them all the information and they still make you wait to let you know if they have it in . Sorry but these clowns treat their customers like they are doing their customers a favor. Very disgusting. NEVER AGAIN!!!! read more

So happy they have one on this side. Use to always drive down to Waipahu. Staff is always helpful and knowledgeable read more

AutoZone - Re-up due to This bipolar weather - Auto Parts & Supplies Near Me - Kapolei, Hawaii

See all

I love Autizone!! Each time I've gone there, I get excellent customer service and I am able to get questions answered. Most of all I've saved so much money by being able to purchase everything I need to get the right parts for my vehicles. There's an autozone in what seems like each city. That makes it very convenient. I've had to return items before and though I had lost the receipt, since I had it sent the receipt to both my email & got a paper receipt ~ it made it super easy, no problems at all. They were able to use the car code from the emailed receipts. To date, I have never left empty handed. Customer service in three words : friendly, knowledgeable & prices are affordable. read more

AutoZone - Auto Parts & Supplies Near Me - Kapolei, Hawaii

So updated this review. Well called and talked to the manager, he told me to come at 9-10am he would be in. When I went in he wasn't even there what a lie! So this other woman helped me I think she might have been a leader or someone higher then a regular helper cause she was dressed differently. She told me where to find the color number on my car and she also helped me by giving me a refund and ask who was the person that barely helped me and apologized for that person. Only she made it better even tho my paint is still off on my car. They need better people who are actually helpful and responsible, not fake help and fake time that they're coming in. read more

Horrible customer service. Needed help looking for a replacement headlight bulb. I stood in line behind one other customer. Two cashiers, one helping a customer at the counter and the other on the phone. Initially it seem as though they were having problems with the registers. It was my turn to the counter. I gave my car information. Cameron looked it up on the computer. He replied, "H11, down this isle", as I walked down the aisle looking at the shelf, he tells me "more down". Disappointed I wasn't shown down the aisle as there was no one else in line, which lead me to think I was just a bother. I found "H11" but there was two different types. I grabbed them both. Took it to the counter. I asked Cameron there's two types which one should I buy? Cameron replies "it's personal preference". Cameron didn't offer to explain the difference or offer any help. If you know exactly what you need then perfect but if you need help, you won't find it here. I left without purchasing a replacement bulb. No friendly customer service here! read more

Knowledgeable employees got me the right product in the last minute. In short my blinkers were too fast and needed to be fixed. My driver instructor rejected my vehicle for my test and needed to get it fixed in 20 minutes. Thankfully we just had to give the model # and was given the item within 30seconds. Made it to my test with 5 minutes to spare. read more

For the store in Bel Air, Maryland off of Baltimore Pike: I was in the store today looking to buy 5qt of oil and an oil filter and get some brake pads. I went up to check out and ask for brake pads and I was rung up by the rudest employee. I was asking her a question about oil and all she wanted to tell me was that I was wrong for using mobile1. I'm the customer and I get to choose my own oil. Her name was Vanessa. Her name badge said she was the commercial sales manager. After telling me I was wrong she proceeded to be rude and disrespectful. She also tried to flirt with me when I walked up to the counter. When I asked for the store manager she proceeded to tell me that she runs the store. Someone needs to fire her immediately. I will never be coming back again. Horrible customer service. read more

Got to the store at 7:00 AM because the website says they open at 7 AM. Pull the door and it's locked. Employee looks at me then walks to the back. Tried calling to see what time they open. Nobody answers the phone. Finally see that they made their own time to open at 7:30 AM. Thanks for nothing, hope tha employee has a horrible weekend. Oreilys just got another customer read more

Always helpful!! Came in for an oil filter and remembered I had a light on that required a diagnostic check. They lent me the tool to check it and then ran the codes inside to tell me what the feedback was and what part(s) were required to fix it. Extremely friendly and helpful. This is my go to spot for parts when I need them. Thanks Autozone! I'll be back whenever the time comes! read more

Guy did not care to help one bit and was pretty rude. Never going back to this location.

I am writing this review because Antoine made my day. I couldn't be more happier with the customer service here at the Kapolei Commons Autozone. Please give Antoine a raise! He fully deserves more than 5 stars! Again thank you!! read more

Shoutout to Kai today who helped me with my windshield wipers. I wasn't sure which ones to get nor the size. He even put them on my car for me!! I was blown away with how nice he was about it. I wasn't expecting him to go over and beyond! Thank you so much for saving me on this rainy day! read more

I had to jumpstart my car to bring it to AutoZone in Kapolei. The only reason I went to one farther away from where I live is because it received better reviews than other locations. Unfortunately, when I came in to ask if I could have my battery tested, the person said they would get a manager. Another person came up and we asked her if we could have our battery tested. She asked if it was in the car and we said yes. Then they began looking around behind the counter. After looking for a bit, she says that they can't find their portable tester and that we would have to take the battery out of the car. Then, proceeded to direct us to another location because, she says, 'they are the only location they know that has a working tester.' Just a few words of advice, if you have to go to this location for battery services, please be sure that you bring the battery in or your own tools to remove it from your vehicle since they didn't even offer to help us with that even after we said we had to jumpstart our car to get there. Better yet, call ahead to make sure they have someone who can actually help you. read more

Great experience. Had what I needed. Friendly service. I would definitely return to this location.

I know what your thinking, "Five stars?" Yes, five stars! It's a combination of wonderful things that make it a firm five. First, the store is clean and orderly. All the items are in the right place, neat and orderly. All the surfaces look wiped down. All the employees are wearing masks that cover their mouths and their noses. As an added bonus there's hand sanitizer At the registers. Second, stock. They actually have stock. No one will have every odd part that only you need. But, they have all the stuff you would normally come across needing. Can't find it yourself? Someone will happily help you look for it or look it up in their database. Third, Customer Service. The sun was out, not a hint of rain, and nothing asked for by me. Add that together and what do you get? That's right, a random Autozone employee holding the door for me to enter; a "Can I help you find something," from someone else; a "I can ring you up over here," and a smile. Five stars because they care about YOU. That is rare recently, and it's nice to be reminded that there are decent people out there. Now, someone needs to figure out why Autozone has so many. read more

Great place, easy to get parts or products! Needed a tail light for my truck and they were very helpful. read more

Great service! Came to Auto Zone because our car couldn't start and needed a jump a few times. My bf believed that it was the battery and sure enough it was! Jessie B. at Auto Zone came out to our car and did a diagnosis check. He was super nice and helpful. Got a great deal on a new battery and Jessie even gave my bf tools for us to borrow so we changed out the battery in the parking lot. Thanks Jessie! read more

AutoZone - Auto Parts & Supplies Near Me - Kapolei, Hawaii

Bad experience at this kapolei store will send me to ewa beach A.Z. from now on and I live in kapolei. Good customer service at ewa beach. Not really good customer skills here at A.Z. kapolei. Bye bye read more

In the midst of the COVID-19 craziness, I was blessed to have found a young gentleman who Obviously came from good people today when I needed help to replace a fuse.. Yes, it was a simple task but he took the time on his break to come to my car, risking personal safety (COVID) in my hour of need. The young man is Harley, a young good/looking gentleman with the manners and heart of a saint. He came to an old lady's assistance and rescued me. Ladies...he might not be single but I say no harm in trying. He would be a great catch!!! Auto-Zone people..super excellent training program if you are pumping out great employees like Harley. He's smart, knows his stuff and possess a rare quality that's hard to teach.. he cares about his customers first!!! read more

AutoZone - Auto Zone Kapolei - Auto Parts & Supplies Near Me - Kapolei, Hawaii

I have been a member of autozone since high school and I'm in late 20s. Needless to say that I'm a loyal customer of this establishment. There are plenty of autozones in different states. I really don't know the whole point structure of autzone and that is a little annoying ,but I am always glad to get help from the guys at the establishment. They are knowledge and can literally answer any question that you throw at them! If you have questions ladies and gents check out autozone. I have had nothing but positive experiences. One example: the battery of my vehicle was starting to corrode, and the employee came out with the required tools/cleaning spray , to check the life and clean the corrosion from my battery. It's nice to know that there is a reliable team that is always helpful! read more

Amber was my savior this morning!! I stalled at Target, everything completely shut off. I opened the hood and saw my positive battery connector was loose. I banged down on the connector and got her to start just long enough to get to the other end of the parking lot. I went in and asked for a battery test and Amber saw that all my connectors were loose, including the bracket that holds the battery down. She tested the battery just in case and it was still good so she tightened everything up and I was back on the road to work in no time Ignorance is not bliss friends, check your parts! read more

Cameron Jones at Kapolei was friendly and helped me get the right parts I needed to get my car back up and running! Thanks Cameron.

We just visited the new AutoZone that is across from Down to Earth and Dunkin Donuts. The store is clean and the selection is amazing, especially compared to Napa Auto Parts, which was the only option in Kapolei until now. The prices are higher than buying online (through Amazon) though it is worth it for the convenience. We will be back. Sidenote...I love the tile murals on the outside of the building. read more

AutoZone - AutoZone in Kapolei is now open - Auto Parts & Supplies Near Me - Kapolei, Hawaii

See all

My brother went in yesterday around 6pm (6/10/20) to ask if they take used motor oil. The one guy showed him the disposal box, my brother was confused and said "well it's already in a container" and another guy from behind the counter was very rude and said "OH! this HAOLE guy doesn't know how we do things out here!" No, we're from the Big Island and places like Autozone, Lex Brodies, O'reillys, etc DO take used motor oil for people and dispose of it. Sorry we just moved to O'ahu, and yes things are different... The one guy could have been nicer in explaining it instead of just perpetuating racism. After that my brother left and I looked up how O'ahu handles used motor oil because just dumping it in the trash seems odd, but yeah the guy could have explained that as long as it's absorbed by something it IS okay to be put in the trash. We are definitely not okay with the racist treatment and won't ever shop here because of it. I've actually never had anyone call us haoles like that. I've called myself a haole but never been treated like that in a store. With everything going on in the world and people becoming more tolerant and educated you would think that everyone would be treated with at least a minimum amount of respect and not have to put up with racism, especially not in a store. Sorry for being haoles it's not our fault but we were nothing but polite and considerate in trying to take care of our oil properly. read more

I had a bad battery in my truck. Cameron assisted me finding the right battery and installing it in my truck. read more

AutoZone - Cameron was amazing. He gave me great service. Helping me put the battery in my truck. - Auto Parts & Supplies Near Me - Kapolei, Hawaii

See all

Excellent service, Amber was very helpful. Help me with my new battery installation. It wasn't easy taking it out as I thought it would be. But she got it done and I admire how they help each other out. Teamwork. She also gave me some helpful recommendations. read more

I am a commercial business account holder and a loyal customer. I had an item to return and asked the a shorter male light skinned employee to do a return using my commercial account. He said he cannot look it up. I have done returns before this way using my commercial account. He basically lied. All he had to do was look up my item on my account and imitated a return that goes back to the same credit card on file. How customer service is very poor, especially to a commercial account holder with a business that purchases parts from Autozone on a daily basis. I even informed him that I have don't returns without my receipt before in which he said he still need a receipt. read more