Very knowledgeable, friendly, and helpful service. Store was clean and well stockedread more

Beyond Customer Service - O'Reilly Auto Parts in Fuquay, Main St…read more Leaving for a medical appointment in Cary this morning only to find my car would not start. A quick check for listings in Fuquay for help and called O'Reilly Auto Parts located near the CVS at the corner of Main and Ennis St. They had a guy at my home in less than 5 minutes, started my car and when I went to the store to pay, the charge was $0. This business did not know me, but their customer service exceeded expectations by 1000%. They will know me now because that will be where I will go for any of the items on their long list of services that they can provide. In my case, battery testing will be #1 on my list.

Sam and Marvin are absolutely amazing! Sam stood outside in the broiling heat to help me charge my…read morebattery while he greeted new customers with a big smile and help with the door! Marvin was so helpful and help me put my window shield wipers on! Great guys! Clean store! I will absolutely come back!

I've always used advance auto parts for hundreds of dollars in parts/fluids/etc each year due to…read morepretty consistent knowledge and expertise. Customer service at this one has been pretty bad. My phone conversation today: Rick: "mumble mumble rush mumble Parts thisus (Rick?) Me: " Hi, I wanted to see if you have this part in stock". Rick: "Hold" Rick: "No". And he hangs up before I can ask another question. I'll take my $200 elsewhere and I won't waste anymore of your time for any future purchases, thanks Rick!(if that is even what you said).

Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

Customer relations, please don't go there! It's the worst in value , I had to tell them to put the…read moreold tires on because they wanted to charge me again for exchanging tires that was wrong! Having a bad day dealing with rude employees, they just didn't want to hear what I had to say! They were going to swap out the tires that was wrong in their advertisement to begin with and told me I would have to pay for the tires they had in stock and wait for money I could have gotten if they would have simply switch them out! I would have to pay twice for the tires until I got the refund. We couldn't come up with the money since we are an elderly couple with a fixed income. So they put the old tires back on without perhaps working with me. I guess an elderly couple get bad service at Walmart. Now we have to drive on bad tires till we can find tires we can afford.

The website says they close at 7pm, it is currently 5pm. They were very rude, I had only one tire,…read morealready off of the car, in my trunk. The tire I needed changed was still under warranty. The people that work at this Walmart auto repair truly do not care about their costumers. I explained I needed this tire to make it to work tomorrow, I do not suggest this auto care at ALL. Zero stars. I had to go to NDB right in front of the Walmart. So it went from $30 to $155 just like that. If you are thinking about doing business with Walmart auto care in fuquay varina nc do not, instead go to NDB.

I have been a customer of this shop since 2018 and, until recently, had no disputes or unresolved…read moreissues with their work. Background: 2016 Ram 2500, 6.7L Cummins diesel. Daily driver only -- no towing, no off-road use. Transmission Build: M3960 / MF S1 BM 3960, installed November 2021. November 2024 -- Transmission failure at 62,500 miles on that build. Repair cost: $12,000+. Upon pickup, the front bumper was found to be improperly secured and required a return visit to correct. December 2024 -- Vehicle returned after a transmission "Refresh" ($8,088). Within 2 miles of leaving the shop, the transmission was not shifting correctly. The truck was returned immediately. January 2025 -- Vehicle returned to me in drivable condition. This is the in-service date for the refreshed transmission. January 2026 -- Exactly 12 months from the in-service date, the transmission again stopped shifting properly under identical usage conditions. The shop declined to repair the unit under any warranty or goodwill provision. For context, two prior issues were resolved without escalation: -- A passenger side mirror was damaged during a replacement service. The parts supplier where I purchased the mirrors honored their warranty and I completed the reinstallation myself. -- A TPMS sensor was improperly installed with a new set of 4 tires purchase. Discount Tire diagnosed and corrected the issue at my expense. I did not raise either of those issues with the shop at the time. Given my history as a customer since 2018 and the total financial investment involved, you would think this place would be responsive. Avoid this place, integrity does exist here.

First visit- Took my Jag in for brakes and rotors. I was so impressed with their service overall…read more As a woman, I can say that taking your vehicle in to an auto repair shop by yourself in general is like walking into another world. It's intimidating and immediately your stress levels go crazy. This is not my area of expertise but CDT Automotive changes all of that with how they treat you and communicate with you. They truly are the masters at giving great customer service. Details: They have a modern and super clean shop with a waiting area that is comfortable and CLEAN with a TV and good magazines. I was given a tour of the garage area and it's immaculate. All of the staff are super friendly and knowledgeable. I had my brakes and rotors replaced and while I waited in the lobby was given all of the details, delivering on expectations from the start. I knew about how long it would take, next steps along the way, cost breakdown and AJ, the service manager, made me feel catered to. He even had lunch brought in while I waited. Above and beyond expectations on customer service. They wash your vehicle and place a snack and bottle of water with a coupon in your vehicle upon leaving. Amazing! Second visit: Had them complete my vehicle's routine maintenance and again, Bobby, AJ and staff were all there to greet me and again, exceeded my expectations. Due to the work I needed done I was going to be there for an extended amount of time. AJ hooked me up with a driver to drop me off and pick me up for lunch. Both of the guys driving me to and from were friendly and they both talked about how much they love working there. The entire vibe of the place is that the people there love the work they do and working there and it delivers in how they treat their customers. Compared to taking my vehicle to the dealership, cost is much better and overall customer service just beats anyone out there. They do great work, they meet and exceed expectations and ladies you can actually RELAX knowing you are in good hands, won't get talked down to, your questions will get answered honestly and with CARE. They work on both foreign and domestic vehicles. They have won me over and I wont take my vehicle anywhere else if I can help it.

We have 3 cars in my house. This place has always been my go to spot for miscellaneous car stuff…read morelike batteries, bulbs, wipers, etc. service has usually been exceptional but seems to be slipping. I went to the Holly Springs NC location on Saturday 12/14 at approx 5:50 because my battery was acting up again (wouldn't start and then would). This is not the first time it's done this and sadly I bought the gold less than 2 yrs ago so should be under warranty. I walk in and the guy is watching videos on his phone eating a microwave dinner. He said he would test but wouldn't replace the battery if needed since it was dark out. Ok so he tests it and says the battery reads fine. I go to start it and nothing. I go back in and he jumps it and fine. He then offers for me to go home and take the battery out and bring it back so they can perform a 1 hr test. If the battery is defective they can replace as under warranty the next day. Yeah that's not going to work. I drove less than a half mile to O'Reilly and they changed me to a new battery in 5 minutes and sure enough I'm not having any issues. Moral of the story is I was always loyal to this store but it seems to be slipping. Really annoyed as I had to buy a new battery that should've been under warranty but they wanted to make it really inconvenient and obnoxious. Will not be going back for any auto needs on any of our cars. O'Reilly and Autozone are both within a mile and O'Reilly seemed more than happy to change a battery at night.

Had a great experience here on a weekday evening. Needed a battery for my car, and then got me set…read moreup with one in less than an hour. While I was there I also got help picking out a new wiper blade. The manager was really helpful as well as his associates.

A local staple in the community with caring and qualified staff. I brought my car here to have the…read moreoil changed and inspection. They take great care of your vehicle, covering your seat as they move the car in and out of the shop. The staff is very knowledgeable and honest. That's the key. They aren't trying to sell or push something unneeded on you. They take the time to educate you on what's is needed. Above all, their prices are fair. Overall the experience is always a pleasant one. A side note, because they knowledgeable and honest, they are also busy. If you need something quick, show up early. I mean 7 am. They open at 7:30. You'll thank me. And park across the street in the public parking lot

Every thing I have ever had done there, from tire, maintenance and mechanical issues. Honest,…read morereasonable, knowledgeable and friendly! Family owned and operated.