Just had a great stop at this store. The store manager was awesome and such a big help. I recognize…read morehim from a couple of years back when he worked at an Autozone off New Bern. Helpful then (that's a crazy busy store) and helpful now. He's said he'd been with the company 21 years and he worked and helped me like it was his 1st day. You know like when you first start a new job you want to show what a good employee you would be and your SO eager to do such a good job. This guy is the real deal. Best manager I've EVER dealt with at Autozone. Had a battery go bad on me. he tested it and put in a replacement super quick all while smiling and hold a conversation with me. Y'all did an extraordinary job in hiring this guy 21 years ago.

Standing in line with products to purchase makes you invisible to the staff. They literally wander…read morearound ignoring you, no matter how many people are waiting to check out. Three customers, including myself had to just put their items on the counter and walk out because nobody was bothering to check out customers. Staff didn't seem to care one bit. Management needs to do better. I will never shop here again. O'Reilly's is right across the street. I'll go there next time.

Good customer service is SO hard to find these days. Martha (Mgr) and Edward did not just provide…read moregood customer service they provided INCREDIBLE customer service! I frequently drive past MANY other auto parts store to come here for that reason. Today I had a couple of issues that were professionally and expeditiously handled. Another important part to mention is how well they keep everything stocked. I sincerely appreciate the ability to go grab the things I need for families 3 vehicles.

I had a warranty issue with a battery. I did not have the receipt for AAP or elsewhere. I was kind…read moreof difficult about part of the process for support without a receipt. Receipt found for another vendor after the battery was replaced. They sent me down the road with no further discussion. AAP employee(manager?) was calm cool and collected throughout. I can't say enough thanks after being kind of difficult myself.

Ryan helped us out so much today!!! Went way out of his way to help us fix a flat! Thank you Ryan!!…read moreGive that mana a raise!!

Great service and very knowledgeable staff. Give them a try...I don't think you'll be disappointed.read more

My car needed a head light bulb; it was late and very cold outside…read more I just wanted to get home safe with my 12 year old son in the car. Michael T, ask how he could help me and in less than 10 minutes he installed a brand new bulb for my headlight. He said he just wanted to make sure, that we drove home safe during the cold holiday season. It's amazing employees like Michael T that keeps loyal customers shopping at AutoZone every day.

We had a great experience with Kenny at this location. We pulled into the parking lot and he walked…read moreright up to us to asked what he could help with. He picked out the bulb we needed that had gone out in our headlight, got us to the register and installed the new bulb in about 10 mins. Really made our morning and we appreciated his amazing service! Thank you!

I'm surprised nobody has reviewed this auto parts store before now. It's kind of hard to find and…read moreif it wasn't for yelp directions I probably would not have found it unless a called the store for directions. Great friendly and helpful service by the guy who waited on me. I told him I either wanted a polished aluminum bull bar or chrome tow hooks for the front of my truck. He showed me pictures of what he had on his computer. He actually let me come behind the counter to look at what he had. It's located across the street from Beatty Chevrolet.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Went in for a simple tire patch. The person was obviously new and clueless. Took my car back…read morebecause of shaking while driving they "rebalanced " it. Still my car was shaking and had a clicking sound. Found out from another shop they put the wrong weight on my tire and the weight fell off the tire as it was removed from my car.

Poor management…read more Less than a month ago I purchased a set of new tires at this Pep Boys location on May 22, 2023. Total price paid $679.14. Today June 18th I have 2 tires which were low. After arriving at Pep Boys and having them checked out. The mechanic said one of the tires had a screw in the sidewall and wasn't repairable. So after speaking with the manager I went ahead and agreed to a replacement tire. Total price $131.34. I'm standing outside the bay when the mechanic then asks about the wheel lock. He still couldn't find it even though I said twice it was in the glove compartment. Then he lets me into the Bay Area to retrieve the wheel lock. Then I thought to take a picture of my low tire. After standing there for awhile I noticed there was a large screw laying in the parking lot right in front of the Bay Area. A few minutes later out comes the manager and asks why I'm taking a picture of her mechanic. I let her know I did not take a picture of her mechanic. I took a picture of my tire and also the screw laying in front of the bay. Also, I said to her I'm too old to be looking at young boys. Really she thinks a 50 something is after a teenager or 20 something. Get real. When I asked for corporate's phone number she said 1-800- Pep Boys. No one answered. After paying for the tire I let her know I would not return to that location. " Tires are expensive" quoted from the mechanic who installed the tire. If you plan on going to the Pep Boys at 106 Market Place Blvd, Knoxville Tennessee be on the lookout for large screws laying in front of the Bay Area.

I have been dealing with an issue with my camshaft position sensor in my 2010 Infiniti QX56 for…read moreseveral months now. I replaced that camshaft sensor, and then a new code came up for the crankshaft position sensor, which I also replaced. After all that work, I was still having problems like a rough idle and hesitant starts. While out shopping, I decided to stop at O'Reilly Auto Parts on Maynardville Pike in Knoxville, and honestly, that ended up being kismet. Jade immediately stepped in to help me. She brought out the OBDII scanner to check what was going on after all the work I had done. Unfortunately, it would not connect or pull any codes. Then things got worse. The SUV would not start at all, and I was completely stuck in the parking lot with no way home. After talking through everything, Jade suggested trying another camshaft position sensor (the one I bought was a cheap aftermarket on) to see if that would fix the issue. She helped me get the tools I needed and made sure the install went smoothly. It only took about 20 minutes, and I did the whole job right there in front of the store with her support and friendly chatter the whole way through. I cannot express how grateful I am for that. Jade genuinely cared, and in this day and age, when humanity feels bleak and lost sometimes, that means a lot. Jade did not just do her job. She showed real empathy and compassion, which is something the world needs more of. While helping me, she even shared some of what she is personally dealing with, and it created a real connection that you just do not get anymore. You all seriously need to give her a raise, a promotion and giant thank you, from me, I mean that. It is rare to find someone who not only cares about the company they work for, but truly cares about the people they help. This is a direct thank you to you, Jade. You are an amazing person and you made the experience at your store, excellent!

Worst customer experience ever. The employe (Tall, older guy with dark hair) was rude to a co…read moreworker that was helping me and then rude to me and my friend. He said he would sell me a battery for my car but would not install it as it was too hard and complicated. We went to Auto Zone and had a very pleasant visit and they handled my battery issue with ease. I will never step foot into O'Rileys again. From other reviews, this is apparently a common issue at this store

Staying in a cabin in Gatlinburg for our honeymoon, and when we went to leave for a date night on…read morethe town our car wouldn't start!! After getting our 5 year old Duralast battery jumped-off, we drove to Advanced Auto Parts, priced a battery over the phone, but decided to give autozone a call since they're the ones who sold the Duralast brand. Eddie was more than helpful matching up the right battery, testing the old one to verify fault, and giving me different price options to choose from. I was interested in the three year Gold battery, but when I asked Eddie if he happened to notice what my old battery was when he tested it, and he said it was just a 2-year battery that had lasted that long. Even though he could've used the opportunity to take advantage of me and upsell a 3 year, he was honest and gave us the less-expensive 2 year battery! (Most parts stores wouldn't contain such integrity as I've learned from personal experience of having been taking advantage of in the past) Eddie was intelligent, smiling, helpful, and patient with me. He went above and beyond to get us back into a state of security and peace of mind with our car's health. He even sold me some battery terminal lubricant to protect against corrosion. I had already purchased a new set of felt washers in the trunk from a recent battery replacement for another vehicle we own, but he made sure I knew to use them to prolong the battery's lifespan! My wife and I were grateful to have found a man who wanted to take care of US first, then our car. And more importantly, someone who wasn't just out for the sell, but to help! Thanks a million Eddie!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I bought a wheel. The photo showed a rim and tire. I intentionally bought this wheel because the…read morerim and tire matched, the tire was in good condition, and the price seemed fair. But when the package came, it was only the rim. They took off the pictured tire. When I asked about it they said: "I'm sorry for any confusion, but I'm sure they removed the tire since any freight was calculated with the weight and dimensions of the wheel being bought and not the tire on it. I'm afraid there's not much I can do about that." Are you kidding me? The rim by itself was available online for 50% of what I paid these jokers. I am not going to hassle with returning it, but that's bullshit.

Very nice people running this place. If you need a part this is the place for you. We needed a…read morereplacement wheel for out car. A new one would have cost over 500.00. We got one used here that looked brand new and paid 150.00. We took the bad wheel back to them that we took off and they gave us a 50.00 core credit. No fuss no problems. In and out. REALLY GREAT experience.