***Update*** The business owner contacted me directly to apologize for the experienceband assure me…read morethat we'll be taken care of. He offered if there was anything in the future he could do to help etc to please let him know. The tow truck driver and scheduler were also more communicative and friendly with their follow up calls. The improved effort was not in noticed and much appreciated. ^^^Update^^^ We are donating our car through a veteran's organization and Global is the company they've selected for the tow pick up. When making arrangements with the veteran's organization they transferred my call to Global to make pick up arrangements which were set for Thursday morning. I was told I would get a call Thursday morning with the time window for the pick up. No contact information or reference name. Flash forward to Thursday morning after calling back the veteran's organization to get Global's information... What utterly unintelligible and disgracefully rude customer interaction. I refrain for the term customer service because it was anything but. My kind explanation and inquiry of a Time window was met with gruff, huffy and inconvenienced tone. When eventually transferred, I received a "What do you want, we'll call you when we're on our way" Ok, thank you do you have an idea how long it will take to... (Cut off) " We'll call you when the driver takes off, maybe in like 10 minutes" Ok, thank you I was looking to...Click. So after doing some googling I find Global is located in Elgin. Roughly an hour and a quarter from my home. No call with word of their departure. Which will put their arrival into the afternoon. So now I scramble to change prior commitments because I dare not call back to try and reschedule. Nor would I want to have to ever interact with this company again. If this weren't for charity I would have been beyond done after that first phone interaction.

1 star is actually too good for this place and the people that work there. The people are rude, no…read moreknowledgeable about what they are doing or what they are selling, no idea if parts are still available or the condition. Just a bunch of amateurs running a shit place in which engines and transmissions are laying around in mud, cars are on top of each other, doors are piled up full of scratches. Not to mention coming from far and they telling you that parts are available and in good condition and when you there they say to you that they are not available. Upon I insisted to double check they said they have the car with the parts I needed and to go and check the condition before I make a decision. Well decision was pretty easy: they were super damaged and not in the condition I was told they are Please avoid at any cost that place. Will save your time, money and stress.

Needed a battery for a harley road king. Uses a pretty large…read moreone and checked everywhere...advanced... autozone(gross) and novody had it... Decided to pop in here and they had it! More expensive and some weird brand name... but hey, it works and has a warranty so itll do the job!

Customer service is ugly. Bunch in lazy, wondering around…read morepeople. Except one Mexican guy. Running 2 registers and then again, other co-workers pretending to do something in the back.

I only recently discovered this as an option when doing some online Christmas shopping. I made two…read morepickup orders, returned something and made an online order to be shipped. Everything at the store was great - no lines, fast service, friendly employees. I'm waiting for my other order to arrive but will definitely shop here again for ornaments and decor items next Christmas.

This is our go-to place for dog food and bird food. Prices are about the same as other big-box…read morestores but they do offer Private Sales Events for members with special pricing. Also,if you place your order thru their app for pickup, you don't even have to get out of your car..quick and easy.

Absolutely the worst experience I have ever had. I came in to pick up my online order. As one guest…read morewas being assisted at the desk, I patiently waited in the area where the que is supposed to form. As I waited several other guest came into the store. Two got in line behind me, and two others went and stood at the counter. Once the cashier finished with the guest he was helping. He completely ignored the line and went over to help the two others that were waiting at the counter. I asked the cashier if he didn't see us waiting in line and informed him that I had been waiting long before anyone else even came in the store. I was met by silence. The cashier continued helping the guests at the counter, completely ignoring me. I spoke up to another employee who came up to help the second guest at the counter and told him I had now been waiting almost 10 minutes and just had an online order I wanted to pick-up. He told me I needed to wait, since he was helping other guests. I asked for a manager and was very rudely told he wasn't there. When I asked him for his name, he said he wasn't going to give it to me. He wasn't wearing a name tag either. Aren't they supposed to wear name tags? When someone finally came up to assist me, he had to ask someone else to help him, as apparently he didn't know how to retrieve "online orders". When he finally figured out how to find my order, it wasn't even ready. Why did I receive an email ONE hour earlier stating my order was ready for pick-up? When I again asked the gentlemen what his name was, he told he wasn't going to give it to me, and then told me to leave. How am I supposed to leave if I haven't even gotten the merchandise that I had already paid for? Not a single apology or explanation, just rude and unacceptable behavior. How are people like this trusted to be in a store unsupervised? I have been an Autozone customer for decades and have never experienced anything even remotely close to what happened at this location.

I went to the AutoZone on Summit st in Elgin to get my battery replaced and replacement bulbs…read more Everyone was so helpful with my needs and Felipe changed my battery for me! I will definitely go back to them and highly recommend them. They're open til 9pm on Sundays! Very friendly and helpful staff!....Di Anne Krueger

They are friendly and everything BUT becareful. I needed a brake caliper and their mfg. made it…read morewrong, the guy swore it was OEM and nope, didn't even look the same as mine. I had to return it and went somewhere else. I would advise you bring in your part with you and match it before buying it and taking home. Plus you save the time/money with no core charge etc.

Very friendly and helpful. Not only did they have a great price on auto filters, they installed…read morethem for me with no wait. I'll be back for sure!

In and out in less than 20 minutes total...Purchased and installed a new battery for one car, and…read morewiper blades installed on another car. Roman was fantastic! Fast and friendly customer service.

I went in to return a headlight i got from here a month or 2 ago and the guy at the counter was a…read morereally moody dick and just unwelcoming i explain it just stopped working and he just seemed not to care I've been here many times before and I've never had any bad experiences til now I will not be coming back

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.

Looks like I am the first. The nicest people here. Will help you out, with whatever you need…read more Better then any auto store around south elgin.