Recently moved out from California and what I just experienced would be handled with this type of response. "Sam (Supervisor or Manger given not earned title) that behavior towards customer is unacceptable we will need you to grab your things and leave. Don't worry about clocking out or what you were working on. Thank you for your time at AutoZone your employment has terminated effective immediately". Just went to the AutoZone on 502 E
International (Nov 3, 2022 @ approx. 10 am) I was greeted by Sarah at the door holding the door open for me as I walked in. Later this Caucasian Male walks in and is waiting at the registers to be attended to after waiting a while. Sam walks up to gentlemen and ask, "Have you been helped?" Gentlemen says, "No". Sam then yells to the store you have customers waiting (as if to speak to other associates). Sam then leaves counter and gentlemen replies, "Can't you help me?" Sam says "No si have my customers to attend to and I cannot help you". Gentlemen says, "I guarantee you this will be the last time I step foot into this store. One of the other associates attempts to help gentlemen with his return but because of limitations of his job title unable to. Gentlemen was upset because credit was not going to be given to him because of no receipt in hand because he did not wait for it at the time of purchase. So he called for his manager Sarah (True Manager with earned, deserved title, and not given). She came and looked up the receipt after asking a few short questions and was able to have the irate gentlemen walk out of the store with a totally different impression of the store and possibly returning. He did walk out with return made and happy smile. If you ever go to this store please be on the lookout for Mr Attitude Sam (undeserved Gray Shirt Manger). Ask for Sarah she will take care of you. read more