took my 2018 GMC Terrain to them for service. I was initially told that it would be $350 for the…read morediagnostic fee but the fee would be included in the price of the repair if I chose to have the truck repaired. I agreed to the diagnostic fee. When I got the estimate it was $7000 worth of work including $4,385 for an A/C compressor and $540 for a water pump. Rose their customer service representative called and advised my significant other of the amount. We advised them that we would get the water pump repaired to cover the cost of the diagnostic fee and take the truck somewhere else to get the A/C compressor repaired. Rose advised us that if we didn't get the A/C compressor repaired then we would have to pay for the water pump repair which was $540 plus the $350 diagnostic repair. Rose literally told me that I didn't get to pick and choose what gets repaired on a vehicle that I own. So, we went back and forth and she finally said that they will not repair my truck at all at that point she advised that the diagnostic fee is now $150. I had my truck towed to another facility. Fox GMC had taken the serpentine belt off of my truck, they took parts off my truck, they took bolts off my truck and didn't put any of these parts back. David Doyle was of absolutely no help. He did nothing in regards to the customer service that his employees provided. Nor does he care that his service department did a diagnostic on my truck and did not return my truck back to me the way that it was given to them. Understand that my 2018 GMC Terrain had NEVER had any engine work. The most I had ever done to this truck was change the brakes and rotors. This dealership is absolutely unethical. They are deceptive in their pricing tactics. They don't take pride in their work and return your vehicle to you worse than how they gave to you. Finally, they don't value long standing customers who have only purchased from GMC and their family of dealerships. I have reported them to the State of Michigan and to GMC corporate.

First time at this GM dealership. Arrived with a low tire condition on my recent purchase of a…read moreChevrolet CPO car. Called first on a Friday morning to inquire about having a reservation. Was told to just drive in and use an open service door. Was met by a very helpful employee named Austin. He understood my concern, walked me to the wait area, showed me the free coffee, water, snack/popcorn choices. Then told me that it might be 1/2 hour before they can start working on my car. Dealership area nice, clean and quiet. Within 1 hour the tire was fixed from a nail and no charge for my in-warranty car. Great communication and experience. Will recommend this GM dealership to anyone.

I had a fantastic experience here at pep boys. I had been dealing with a flat and swollen lugnuts…read moregalore, and between AAA and the very unhelpful experience I had at the Sam's Club (#ALLshade), they were so very profesional about getting everything I needed taken care of. When I called I explained the predicament, and I was helped by Tony. He answered every question and realistically walked through what I needed to know with me. He got me scheduled quicker than I had hoped, and when I asked if I would be able to drop my car there overnight he said they would see if they could even see us sooner. (I also wanna just side note here that Tony said he couldn't promise, but he was gonna check on his team since it was so hot and it was the later afternoon. Firstly I appreciate the candor, and secondly I really respect him taking a moment to check in on the crews wellbeing. That really important to me as a consumer.) I wasn't super hopeful, he was able to look at it and got it taken care of so quickly! Tony was very validating in our annoyance with the other parties envolved, and took the moment to listen and explain everything in a non-patronizing way. All told, it must've been less than an hour we spent there which is leaps and bounds better than the week and a half Sam's quoted me (again, F off Sam's.) Thank you Tony, and thank you other pep boys for getting this diva back on the road!

Went for an oil leak, left with only an oil change:…read more I should have looked at reviews before coming here as several people had the same experience as me. Called the lady at the front desk explaining I had an oil leak and it was the gasket. She said it would take 30 min to fix and so I came on lunch break. Ended up she must have not communicated to them I had an oil leak, all they did was give me an oil change which I had just had 4 days prior. I specified it was an oil leak, why would I go wait 2 hours for an oil change when I can go up street and get one instantly. Then I wait 2 hours and don't understand why no one calls customers who have appointments and tell them they will need to wait. So 2 points, they didn't know about cars enough to understand what I was saying was wrong or didn't care to pay attention, and secondly they took 2 hours after saying it was 30 minutes. I wouldn't mind if they called me in advance but the front desk worker doesn't seem to care.

Every time i've gone here the employees are very helpful, especially for someone who knows next to…read morenothing about cars. An older gentleman helped me with finding the correct wipers for my vehicle + helped me with installing them.

Came to the store for a simple rotor for my 2013 F150. But was given the wrong part by their 16…read moreyear old employee who went on incessantly about his grandparents war history. I had to Uber back to the store to get the new part because they were too understaffed to use a company vehicle to fix their mistake. Then they proceeded to blame me for the mix up and charge me for the difference in price. I will never shop at this location, and if you value your time and money you shouldn't either.

Car stopped in Comstock Park on Alpine. Guy came 30 minutes later as he stated he would. Towed the…read morecar to a mechanic (Muffler Man) despite bad roads (week of the polar vortex). Fair price for good service.

Unprofessional. I contacted them to see if they would be interesting in working with us (a Motor…read moreClub) and the person who answered didn't give me a chance to say anything and just hung up on me.

All good . I was re-wiring my boat needed wire and…read moreconnectors they had everything I needed and the young man who helped me was very nice and helpful

This was my first time visiting the new location on plainfield for their two day "super sale"…read more Great prices on Napa Gold/Platinum filters. Friendly service. Everything was easy to find.

From start to finish, my experience was fantastic! Jennie helped me step by step with more than…read moreshe will ever know. As a business owner, you almost have to assume your customers know nothing and want help while not making them feel dumb and that is exactly how Jennie helped me. She made something that felt really hard to me, go smoothly. The work on the car was also excellent. Truly felt like I had a new car driving home! Thank you!

After searching for a local shop that was willing and knowledgeable enough to take on my 2008.5 VW…read moreGTI's multiple repairs, I found Meineke on Alpine. Anthony listened to me and didn't treat me like an idiot, followed up on the possibilities I had narrowed down, and that right there is enough to make me a loyal customer. Costs were typical for the repairs performed and he gave me a discount for paying with check, as well as honoring a verbal cost for a separate issue. She is running better than she has in about 8 years!