Laid me off due to lack of business and then fabricated a bunch of lies in an attempt to deny my…read moreunemployment benefits. I'll never walk thru the doors of their pathetic failing business again. I would NOT suggest working for the Bowman Murray Fulk Group to an enemy. If you want to pay $39.95 for the same Felpro gasket set that Advance Auto charges $19.95 for, then by all means shop here.

So I goto NAPA in Charles Town, WV to get a bushing for a upper control arm for a 60's Buick. I am…read morethe only person in the store while both reps are on the phone. One rep was on the phone before I walked in and the other came out of the back to answer not one but 3 calls while I was standing there. Just plain stupid. So I walked out. Went home and called them and got a rep right away. But, when I gave them my information he stated that they have no part listed. Really! A bushing that was used on GM cars from 1964 through 1988 and this guy can't find the part. So I hung us and got on Amazon. In 1 minute I found the part and ordered it. Downside is I have to wait 3 days for delivery. How is it that Amazon has many, many different products and categories and is able to do a great job of fulfilling orders where NAPA has one category (auto parts) and can't find a simple bushing? What else do you have to do NAPA besides find auto parts? And this is not the first time I have had issues with this store. I have in the past called different NAPA stores out of my area to obtain a part number my local Charles Town store couldn't or wouldn't find and provide it to them so I could pick the part up locally. I am done with this store and the people that work there. #NOWORKETHIC.

This place will close soon due to POOR customer service. I get these days you got to hire whomever…read morewill apply but how about a little bit of training for the people working there. I went to buy Power Steering fluid and went to the counter. Waited for about 2 minutes when the phone rang and a counter person walks over and answers the phone ahead of me. I should mention that there were at least 5 other workers in the store on the floor doing I don't know what. After about 5 minutes I was about to walk out when a lady emerges from the back, obviously finishing a meal and walks over to me, says nothing, and rings me up. I am not looking for conversation but customer service 101 says acknowledge the customer standing in front of you before answering the phone or answer the phone and put them on hold and deal the the customer facing you! Really, 6 reps and not 1 thought to man the counter? Goodbye Advanced Auto Parts.

Went in to pickup an online order and there was only 1 person working the registers, 3 people…read morewaiting to be helped, and 4 employees in the back just goofing off and laughing. I will not buy anything from this mismanaged store. I will go to auto zone right down the street.

Stopped by for an oil change and tire rotation today. They operate on a first come first serve…read morebasis. I was lucky to get there early and be seen right away! Staff was friendly and prices were great! They even offer punch cards for after so many oil changes, you get a free one! They have a small seating area inside and outside. Definitely recommend.

New to area and have been going to the same auto mechanic place for 35 years. When I moved to West…read moreVirginia, I had to find a new place and these people are amazing kind honest and do great work

I had been buying parts from these guys since the 90s. In 2024, before they closed down I bought…read more$800 worth of parts from them. They ripped me off for the total amount. They didnt sent out any of my order and just kept all of the money. There was no way to contact anyone when it didn't show up. The never sent receipts, so no way to dispute the transaction.

Do you know what really sucks about leaving this as a one star review is that 25 years ago this is…read morethe only game in town. The only place you can get proper classic car parts. Now they just take your money and you never hear from them again. What an absolutely shitty legacy to leave behind for Loyal customers coming there for over a decade. I mean if you were going to rob me of $400 why don't you just tell me you were going out of business and I would never have made the order. But no you took the order took the money and I have never heard back from you again. So it looks like we're going to the Better Business Bureau and it also appears that I am not the only one you guys have robbed recently. Again just to clarify We've been using this place for classic car parts since the 90's. So what an absolute shite way to end your business.

I come here ever so often to clean and vacuum my vehicles the last 2 times this will make 3 times I…read moredo the maintenance feels the need to bother me pulling up behind me while im cleaning my car honking at me yelling are you going to fill my trash can or vacuum your car when Im done cleaning it I planned on vacuuming this place is the worst car wash I've been to will not be coming back cant even clean my car in peace without being harassed and this ain't the first time he has said that to me

Just got my Jeep oil change again here. The guys are friendly and do the job. I just want a basic…read moreoil change without upselling and hassle. This is the perfect place! They only do oil changes. No tire rotation or other fluid service. I think they had wipers and air filters available, but I can handle that on my own so I honestly didn't pay attention. But I did notice when I paid that the sign shows a very short price list of available service options (I think six?). I waited in my car in line behind three others for about twenty minutes. This is not a criticism, because they were working constantly and not one of the employees was idle. I don't mind waiting because they are popular. There are only two bays, so they can also only move cars through as they have room. I have been a customer with four vehicles coming here for multiple years. They are honest and do the work you paid for. I have now had two cars leave other quick lube places locally without things tightened appropriately to end up with engine problems a mile down the road. These guys will do it properly and not rush. This is my ideal in a place to take my vehicles for basic maintenance.

This is your warning…read more We have a truck that we use for work. It's a 2006, it's not new, and we're not trying to make it new. It developed a problem where it would intermittently slip into "limp mode" and lose power. No boost...turbo wouldn't spool up...and we'd have to pull over. We'd shut the truck off for a minute, turn the key completely off, and restart. Problem would go away...for a while. Obsession Automotive, even with an appointment, took several days to get back to us. Then they told us the truck needed fuel injectors & a Fuel Injection Control Module (FICM). We Ok'd the work and a day after getting it back? It went into limp mode again. Frustrating. We took it back. I questioned their diagnostics & specifically asked them to take a hard look at the sensors They came back this time telling us the Turbo was bad. Plausible. They showed us a dirty turbo (as proof it was "bad" - but we don't know what we're looking at). We Ok'd the work. The very next day after getting it back? It was belching so much smoke, it enveloped the truck, so again, back to the shop. Another costly repair was then "discovered", somehow completely unrelated to our initial complaint & the work they'd performed. We questioned it, but Ok'd the work. This time, before even getting it back, they "discovered" another problem, costly, urgent, & "ticking time bomb" were the words used, but we'd had enough. We told them to put it back together & we'd take it elsewhere. We took them a truck that ran. Granted, it went into limp mode, but we drove it there. No smoke, & nothing more than a complaint. When we picked it up? It was smoking so badly, it was almost completely invisible when trying to follow. We took it right back & went in the shop as they tried to figure out what was going on. They told us the technician test-drove it (clearly a lie) & then tried to quickly pivot & told us the EGR (exhaust gas recirculation) valve was stuck open (it wasn't), but the only way it could run was to unplug the EGR. What? So the EGR was unplugged & the truck drove out of that shop running great - almost all the way to the next shop, until it went into limp mode. The original complaint, thousands of dollars later, still persisted. Mind numbingly frustrating, and Scott? The owner? All too quick to point out how old our truck is, and all the other things it "needed"....never once accepting any kind of ownership. New trucks don't need repairs, Scott...your criticisms only undermine your own bread & butter. In the end? After having another certified diesel tech look at it, the exhaust back pressure sensor was going bad, and the terminals were corroded. Problem solved for under $500.00 dollars. We had him inspect the other "discovered" problem that Obsession Automotive claimed to be a ticking time bomb, and it wasn't. There was literally nothing wrong with it, and we saved the part. I went back to Obsession to ask for our old parts, to find out if they were truly "bad". Given the situation, we had our doubts. All of our old parts had either gone back as "cores" or had gone to scrap. They tried to tell me it had been over a month, but we picked up the truck on the 11th of August. It had barely been 15 days. I asked them to use the part number to track down the core from the vendor, because it's literally sitting in a box on a shelf, and they refused to do that. "Inappropriate" they called it, leaning on their own diagnostics as evidence we were wrong. Flawed logic at best. We saw their shop, and their technicians, and watched them attempt to figure out why it was smoking so badly when we picked it up for the last time. There were no "Seasoned Diesel Technicians" it was a group of kids huddled over our truck, going back and forth. No leadership, no legitimate diagnostics. This is not the place for legitimate diesel truck repair. It may be the place for local kids to get together and work on hobby vehicles, but when it comes to actual diagnostic troubleshooting? FAIL. These guys are predatory. Stay away. They never fixed our initial complaint, weeks and $$$ - wasted. This is your warning.

From the owner: Our focus is providing the best auto repair service and enhancing the performance, styling and…read moreattributes of your car, truck or jeep. We bring the performance experience and "know how" that you just won't get from an average repair shop - we want to be your first choice for your service, as well as your street, off road, pulling, race or drag needs! We have a state of the art Dyno for all your performance testing!

The Good Old Buys and Gals at Stup's Auto Center are awesome. Used to work right down the road from…read moreStup's years ago and stopped in one time to buy a full spare replacement tire for my sons 2013 Hyundai Sonata. The really cool guy behind the counter found me what I needed and even had another young guy fill air into that spare to make sure that it didn't leaf. Fair pricing and Awesome customer support. Keep up the great work fellows and ladies

Called 3 times for towing and never got a callback. Only was able to reach a new guy in the auto…read moreshop and he was very helpful, but not the right guy. He said Tammy was running the towing estimate/schedule and she never calls back, he did try to transfer me but she never answered. So, guess what, I am moving on and going to find a reliable business that really wants to work. buh-bye Stups.......