Most of the workers are very nice, I go in often I thought maybe she was having a rough day when…read moreshe spoke to me but no, Kim has an attitude every time I speak to her on the phone

This store helped us out sooo much ! Maceba at the front was the sweetest woman ever by letting us…read morein right as they close and helping our indecisiveness get solved. Bless her heart and this store. We will be back!

Brandon is the man. He helped me out with getting oil and a filter for my sh**box. Also, he gave a…read moreme a coupon.

It's that time of year! My car was acting up today and I was pretty sure it was my battery. I…read morecalled into the store to ask if they would be able to check my battery and they quoted some battery prices over the phone for me. I went to the store shortly after speaking with someone. Immediately, I was helped by a few kind associates at the store. It was clear my battery was bad, but they ran the diagnostic tool which confirmed it. They recommended a battery for me and another nice worker installed it for me. While they installed it, I asked the cashier if they had any good Christmas gifts in their store, and she recommended some emergency car kits to me. They kindly rechecked the diagnostics on my car to be sure that it was only the battery and not the starter or alternator. Even though I came into the store near closing time, the workers were all very helpful and I was out just in time for them to close on time!

No communications. The phone number alone will not go through to the business. I ordered a part…read morefrom them and have not heard from them in five days. I paid $27 for express 2 day shipping that has not even been sent out yet. I have spent hours on hold with the parent company Ed Rinke Buick Chevrolet GMC waiting on assistance that never comes. I hope this helps others in their decision on parts they need and pay a rush on.

Huge shoutout to Brandon and the entire team at Discount Tire (33633 Gratiot Location). On New…read moreYear's Eve, Brandon helped me with one of my private rental vehicles that had a slow tire leak. Unfortunately, they didn't have the tire in stock at that location--but Brandon went above and beyond. Before closing on New Year's Eve, he personally drove to another Discount Tire location (VanDyke), picked up the tire himself, brought it back, and installed it so my vehicle wouldn't be down. That level of dedication and customer service is rare these days. I truly can't explain how much I appreciated the effort, especially on a holiday. Thank you, Brandon, and thank you to the Discount Tire team for taking care of me and my business. This is what real customer service looks like.

I've purchased tires from discount tire in the past, just not this location…read more Yesterday after working all day stopped in here to fill up the trailer tire that was low, and a guy came out and said he won't fill it up. I simply asked why not? He claimed a truck was going to show up "any minute" to pick up used tires. Then he said I can ask the guys up front. I said don't worry about it and as I pulled out of the driveway, he screams have a nice day... I went and talked to someone inside the office and he looked at me weird when I said the guy said he wouldn't fill up the tire. And said to bring it back around. I do that, another guy walks up, proceeds to excuse the other employee and comes up with some BS any their compressor can't fill up my tire and that I need an appointment for them to look at the tire. I said I was just trying to fill it up since it's a tire shop. NEVER TAKE YOUR VEHICLE HERE

While the guys inside were nice, that's really the only good thing I have to say about this place…read more Context: My car broke down & got impounded here while I went to the bathroom while waiting on my own tow truck. After CL police gave me the wrong number I played Find my Car- calling around til Neuner's confirmed they had it. I called in the morning, they gave me a price $275. I asked if I needed to be there with the tow truck, they said that's up to my insurance. I come back at noon with the money & am told 1) I have to be there with the tow truck before they will even accept payment and 2) they don't let "just anyone" onto their lot- they would not allow the towing company serviced through my auto insurance to come retrieve my car. They said I wouldn't know if they'd allow a towing service to come onto the lot until the service actually showed up. I called around & heard nothing but bad about this place. It's a scam lol- they make it so that you have to use THEIR towing service to get your car off the lot. Doesn't matter if you're insured- I spoke to 4 different local tow companies that informed me they're not allowed onto the lot either. NO idea how this is even legal. They wouldn't drag it to the gate for me, wouldn't let me push it out, etc. Noon was my work break, so I came back around 4:15 to pay the $275 + $114 second towing fee, and they tell me it's ALL cash only. You ever hear of cash only for a tow? Why this wasn't mentioned the other 2 times I talked to them, I don't know. So I had to wait until the next day & pay additional storage fees, because even though they're open until 5 they don't release vehicles past 4:30. I also wasn't allowed to see a receipt until AFTER I paid them in full. That's just full stop shady. I feel like the CL police are in on it. I was away from my vehicle for less than 7 minutes & it was impounded as abandoned. There's a reason they pulled it so quickly, there's a reason there weren't any flashing lights. There's a reason I had to figure out where it was myself. $412 later & I still get to pay for my car repairs too. The whole situation was a mess. Do not listen to a word they say over the phone, I was straight lied to. I would've paid any other towing service an extra $100 if I could've, just to avoid giving more money to Neuner's. I am extremely disappointed in this whole fiasco- I'm the victim of my car shitting on me & on top of that stress I had to run around through all these hoops for 3 days just to get my damn car back. Awful. So! If you're ever as unlucky as I was to deal with this place, know that: -You will need to use their towing services to get your car out of their lot, regardless of what they tell you over the phone. -Cash only for everything & they do not give change (the discipline it took to not give them $412 in pennies was absolutely insane), regardless of what they tell you over the phone. -The tow must be ordered, fees paid & everything dealt with by 4:30pm, regardless of what they tell you over the phone.

I was apprehensive about coming here after reading a few unsavory reviews. After arrival, I would…read moreassume people have the wrong place. Roman thank you for your assistance. Everyone was nice and respectful and made a traumatic experience a little less painful.

had both my catalytic converters stolen off my van while I was getting parts manager didn't care…read moreand said it happens all the time go to USA auto your car will be safe in the parking lot

Been coming to your store since you opened bought six batteries also one just for my truck in…read moreNovember the other one near the end of August I just wanted an exchange because the battery was bad I put a hole 10 miles on a vehicle because it sits in my lot and I started every other day Istop there twice and then they told me to call Jessica which I did three times never returned my call they only offered me 10% off a replacement that's a slap in the face a whole 6 $7 the battery was junk to begin with I should have took it back right away because it had a slow start like I said I've been shopping there for years a loyal customer I'll be going to Earl's battery for now on only a year warranty and I know they're the same batteries alls I wanted was a simple replacement would have been Fair it was only 3 weeks out of warranty and I swear to God I put a whole 10 miles on the truck

please read the reviews before going to this auto part company. They charge a 20% stock fee. If…read moreyour part do not fit for any reason you will be charged and if you use a credit card you will be charged a 3% fee and a lot of times the parts that they give you does not fit your vehicle why she walked out of the door. I don't care if you have the part for one hour or one day you're gonna be charged that stock fee of 20% so do your homework before you go to this company and buy anything from them They have good customer service, but they're making good money rather the Part fit or not

Well let me start off by thanking Three Brothers Collision in Eastpointe for recommending this…read moreplace. Not only did he help save money but helped me find this AMAZING auto part store that I now recomend and only go here if I need a part or a bumper new headlight new door etc. Your collision shop probably gets ALL YOUR COLLISION PARTS HERE... and the not honest busness won't let you know if you come in and just grab the part yourself and then just have them install it. Your probably going to save OVER HALF in $$$$ in repair cost. So thank 3 brothers for this review that led me to you! GREAT busness keep up the amazing service!

Cheap used parts with warranty. Can't ask for much more. I'll be back when I need another part…read more Also employees (3) I talked to were all polite.

Sold me an engine that was supposed to be for a 2016 Chevrloet 2500 Diesel,…read morerepresented as a GM test engine online at Car-Part.com. Discovered it was in fact a Marine engine that will not work in a Truck.... Contacted the owner Refused to do anything about it. $6300.00 I have been In litigation over, be cautious he acted like i was trying to profit on their mistake all i wanted was the motor i purchased or a refund. Now having to sue for damages and the cost of the motor, I see in the reviews they have another motor issue, not SURPRISED I agree totally with your remarks.

I called for a part I come in and pick it up and when I got there, they told me they don't got it…read more I drove hour and a half bad business. Don't go there.

Called about a part, the call only lasted 20 seconds. The most rudest, nastiest, worst employee…read morepicked up the phone. He did not greet me or even say hello. I asked about the part I am searching for and he says" we don't have it ". I started to ask him about something else and he hung up on me. TERRIBLE CUSTOMER SERVICE GO ELSEWHERE!!!

These guys have been so friendly and reasonable…read more In 2020-2021 all my experience is positive. (Someone posted negative feedback in 2016.) I currently own 8 VW's from the 80's and 90's. This business has always helped me with parts and even provided feedback and suggestions even though they didn't have one part. I would recommend the Parts Place to a friend for sure.

Very helpful. True vw experts. Willing to talk me through what I need and are very patient with all…read moremy questions.