staff here is highly unprofessional; for starters your going to wait 15+ mins to even be spoke to…read moreat a counter; there's a short girl whom acts as if she doesn't have to help customers and it's nerve wrecking.... no one here care nor do they even try to assist... I'll be uploading video proof

They were very professional and honest! I feel confident about my purchase when I visit O'Reilly…read moreAuto Parts.

It was a nice drive from NOLA to BTR, that went well. Lol…read more I tried to call PRIOR to making the 80.8 mile drive to the facility to ensure 1) the vehicle was still in place 2) inquire of the condition 3) make sure they would be open Memorial Day. Well the answer to the 3rd question was resolved by the website. questions is 1 and 2 remained unanswered. Soooooo in spite of it all I took a chance and made the drive. After all, it was Memorial Day, BTR is not a bad drive and I was interested to see what the outcome would be. I will say this is a great idea. Whoever came up with. It is a great idea. You basically go on the website. See if the vehicle is in place, head on over and you remove the part yourself. There is a $2 admission cost, but if you sign up for the free VIP membership, there's a reduced price. And as a VIP member, your privyy to all sorts of deals that they send you via email or sms messaging. They provide you with wheelbarrows in the event that you have a heavy load to carry. But other than that, this is a DIY and it's best. So bring your OWN TOOLS!!!! Rows and rows of cars. Just imagine a vast wasteland of vehicles, but in a semi ordered fashion. In designated row and even particular spaces ie C304. All are ready to be taken a part as one needs. What I saw on the website versus what I saw in person we're starkly different. It was the Amazon vs Wish version of items. I must admit the vehicle that I was looking at it been there since March 2026 and this is the end of May 2026. So understandably things would be different. But my goodness, there was barely anything left of the vehicle. For your convenience, there's a handwashing station as you exit the yard. I found this to be beneficial, those junked cars are full of grease, grime & stagnant water from the rain. Also, in addition to being able to remove parts there is an area near the front door where they also sell other things. I guess things that they found in the cars, i.e. shoes, purses, etc.. Annnndddd I also found that they sell batteries and used tires. And they even have cars for sale. I did leave with a piece for my car, but not the ones I came for. So the trip wasn't a TOTAL BUST. I would return, maybe not to this particular location as there is one closer to my home, but I do like the idea of being able to find parts for the low-low. And I would also bring a person that is mechanically inclined to help with disassembly of the vehicle part that you need. I found the employees to be pleasant. Not very helpful, there was a sale going on and had I not mentioned it, the cashier was not going to share that information; HOW RUDE... Lol As I left, I heard in my Spirit, one man's trash is another man's treasure. This place truly embodies that adage.

I thought I'd never have to visit a junkyard again but here I am, thanks to owning a rare vehicle…read morethat contains discontinued parts from the manufacturer. I was in search of a driver side door actuator. I actually ordered one from EBAY but it didn't include the floor and trunk manual release. I took a look on Pull A Part's website for shits and giggles expecting them to have every model CTS except a coupe. To my surprise, the Baton Rouge location had a coupe in stock. Now the flip side was wondering if this part was still in the car. I drove an hour by both holding my door closed by hand and tying a strap to it, lol. Pull-A-Part granted me free admission for being a veteran. I arrived to find the part was still there. Now the other flip side was wondering if the part was still operational since you need the vehicle powered to test the actuators and the batteries are removed. You also need to remove the backseat, rear interior panels, and seatbelt to access the door actuator. Luckily Pull-A-Part has the vehicles elevated and spaced out which creates a decent work environment. I didn't even mind the fact that it began to rain. I even removed the passenger side door actuator for when it's needed in the future. Pull-A-Part discourages working on your vehicle in the parking lot. I needed to verify the driver actuator worked so I installed it quickly since my backseat and panels were already removed. I plugged it up and it didn't work. Disappointment was an understatement. Then something told me to pull on the floor release. The chime began to sound after hearing the actuator click. I closed the door and it worked. I did a little dance not caring about being seen, then I quickly hit the road after gathering my tools! P.S. Pull-A-Part only offers store credit. No refunds.

As far as auto parts go this is my come too choice. The staff is knowledgeable and helpful. They…read morestand by their stuff or have done so with my purchases for the last 40 years

Stood in line for 15 minutes as both in store employees tried to figure out if the customer ahead…read moreof me had some sort of guarantee on a battery that he had purchased off hand at another auto shop. Sure, I get helping the old timer out but did it really take two of you scratching your heads, knocking the screen around hoping for some miracle when it was obviously a lost cause? Not once was my presence acknowledged. All it would have taken was for one of them to look up and say 'Hey, man. Since this is taking a long time, let me take you on this other register since you only have ONE ITEM!'. Can't recall when I've received worse customer. Ending up leaving my one item and walking out - I don't think the even noticed.

I will never buy from here or advise anyone else to. They do not honor their warranty. $3000 is a…read morelot to steal from someone. JOKERS. SCAMMERS.

BEWARE!!! they do not honor the warranty! they sent me a broken transmission for 3000$ and won't…read morereplace it

Mrs. Carol is Excellent at Black's she finds you the best like new in 2-3 days you will have it…read more Ext#1101 Thank You!!

Paul was very helpful and kind. Definitely a top notch worker. I haven't received my part yet (it…read morearrives Friday) but I'd like to extend my gratitude for his service.

I trust these guys. They are responsive, skilled and personable. Did a GREAT job on my car, for a…read morereasonable price.No more leaks!

I took my car in for an issue with the check engine light. Not only did Tim make sure to check the…read morecode before I left to make sure they could handle the problem but he also told me that even though they could take care of it, it would be cheaper for me to bring it somewhere else and recommended me where to bring it. So even though my car was not serviced by Carmergency today, those to me are the actions of a trustworthy mechanic!

Crag rocks! Today I wasn't sure if I needed a fuse or bulb for one of my headlamps. I've had the…read morebulb changed and it didn't work. Crag messed around under the hood for a moment and I didn't have to buy neither a bulb or fuse. Although my vehicle is German, if I need anything, I'm stopping by here first! Thanks guys!

Literally some of the best customer service I've experienced in a while. I called twice for…read morequestions with no answer, 5 minutes later Julie called me back and apologized. She answered all my questions and was super helpful. Next let's talk about the facility! THEY OFFER TOUCHLESS car wash drive thru or hand washing! As an OCD car owner I'm in heaven. Don't have a towel to complete dry off, no worries they are free to use with the vacuum!!! GET OUT!! If your not washing your car here you're doing you and your car a disservice!!! Oh forgot to mention how clean there areas are too! TOP NOTCH!!!