Horrible customer service. Managers make customers wait in long lines while they take phone orders without even making contact with the people in line, in their store, waiting. It's happened more than once.
This last time I asked for a manager, one said, we are the managers. I told him, we (me and some other customers) are waiting in line while he tends to someone over the phone. We were in line before he took the phone call. And he's just ignoring us. The other manager just shrugged his shoulders. I put my stuff down and left.
Total disrespect. I don't mind someone at the register taking a call. But put the caller on hold and tell them you are ringing up customers. Or take their number, tell them you will call them back. If it's a quick question, answer it and get back to those in line. But YOU MUST acknowledge the people waiting in line. Communicate to them why it is the person sitting at home on the phone is a priority over people who've taken the time to walk into your store.
Never going back. New O'Rielly's up the street. read more
