Donovan was very helpful, knowledgeable and was very nice. He helped me with my purchase the correct windshield wiper blades and installed them for me. read more

Placed an online order for pick up two days ago, and never got the "ready for pickup" email. It's 4 cans of tire dressing. Not complex. Anyways, I went there this morning after no updates to see if I'd get lucky, and they'd be ready. It was a pipe dream. Zero customers in line, no one waiting for help, and no orders ready for pick up. Fortunately the person I spoke to, jumped to get the order ready. Not terrible. But also not the greatest, and certainly not five stars. read more

I came in recently with a dead battery, not knowing that was the problem. An employee named Rusty (Russ) went across the street to the gas station where my car died, diagnosed the problem, and tried jump starting it. When that didn't work, he helped me purchase a new battery and went back to the gas station to install it for me. Rusty went above and beyond and I am so grateful for his help!! read more

Stop sending kids to do an adults job. I went in b4 it expired cuz. I had been having a problem with my battery. The young kid who helped me said my battery was still good. So explain to me if it's still good why I have to jump start it with a battery pack bcuz it doesn't hold its charge after leaving my car on for only a few minutes without the motor running. Now here we are in February and my warranty on the fkn battery is expired, cuz it expired January 25th just after I tried to get a new battery under my warranty. . Imagine the fkn level of animosity I have right now towards that dumb kid that checked my battery and didnt know wtf he was doing. Cuz now I'm out the warranty and out the fkn battery cuz its shot to shit after only 1 year of use. I sure AF wont be back to autozone to get another battery. read more

My Jeep battery died, and after getting a jump start, I called Auto Zone to see if they had my battery in stock, and they did. I asked where in town I could get it installed. The Auto Zone employee said Jiffy Lube next door might do it. She offered to walk next door to see. She called me back and said they'd do it. So I drove down there, bought the battery and an employee carried it over to Jiffy Lube for me. They installed it, and I was on my way. It couldn't have worked out better! I highly recommend. The Auto Zone employee went above and beyond. read more

Visited 8/19/2020 On my way home from Doctor Appointments this evening my battery went dead. Living another 50 min drive from home I stopped to get another new battery. I bought the one I'm replacing at this store 3 years ago and thought it was out of warranty. I had saved the receipt and handed it to the sales rep. To my surprise he said I still had 2 1/2 months left on the warranty. Wow just Wow. A 100% Free Replacement battery and they installed it too all for free. Gotta love a place that backs up the stuff they sell. Highly Recommended. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Ramona, California

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Tried to purchase two items, paid for them and while at the counter realized I was overcharged. Instead of simply correcting the overcharge it lead to 30 minutes of trying to apply the correct price, which didn't work. All the while the employees answered phone calls, began helping other customers. At this point I just said cancel the order, items were still on the counter because I never took possession or given a receipt. After numerous attempts I was told that they were unable to give a refund because they couldn't process it on the computer. Of course it took 1 second to charge my card for the overcharge. One employee tried handling it though their corporate call center, which never happened. All in all I've been here almost an hour and I will not be able to get done the work I needed to do. Can't recommend this business. read more

Just wanted to update my review to make sure and give props to Michelle, the lovely blonde woman who was so empathic and helpful. Auto Zone will be my absolute GO-TO in the future. I was so impressed by the empathy and skill of the employees. THANK YOU KYLE and MICHELLE Eva read more

Cassidy is so helpful. Impressive to see a girl who is very knowledgeable when it comes to cars. I needed a battery and she tested the alternator. In addition she updated our account as my husband passed away and changed the account to my name with history of parts bought for the trucks. My family buys everything from this store. Great store! read more

Don't waste your time here, the incompetency is stifling. The problem with this location is the staff. Unprofessional, incompetent, addle-brained, unknowledgeable, unreliable. O'reilly's across the street is A+, don't waste your time at Auto-zone. read more

I like this place. The guys are usually friendly, they're usually pretty helpful, and the prices are really good. I think this is my favorite auto parts store in town. But each one has their own specialty. AutoZone just seems to be the best of all of them for general automotive needs. read more

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I went into RAMONA AUTOZONE to purchase multiple necessities for my car. When I left, an employee left DURING his shift, to come and verbally assault my son and I. On personal issues, he has NOTHING to do with. Its unfortunate that autozone doesnt care about customer experience. And instead of fixing the problem, regional center mrs sheyla would rather have the customer drive down the hill. Way to keep it professional and supportive of your employees inappropriate behavior read more

AutoZone Auto Parts - Autozone employee approaching my son and I - Auto Parts & Supplies Near Me - Ramona, California

Absolutely do not waste your time here. The idiots who work here don't know anything about cars and their entire knowledge base is YouTube and google. They really like to argue with customers. Specifically anyone who actually knows how to work on cars. I honestly think corporate needs to investigate this location. It's always ridiculously slow and I've never been in there where it wasn't lines of people waiting and people just sitting on there butt in the back hiding not actually helping customers. No reason to be backed up when you have 4-5 employees in the store. read more

I came in for a new battery after work. James provided great customer service from start to finish, he even took the time to put in my new battery. read more

can't express how grateful I am for the assistance I got at this store from a gentlemen named James. I believe he was the manager yesterday at around 2:30pm. Not only was he attentive to both customers and his colleagues when the store would get busy, he greeted each customer with a calm and collective energy. He solved my issue as I was frantically in a big hurry! I hope this finds you well James and know it's customers like myself come to your location for customer service like this. Thank you kindly, Diana (white Jeep with dead battery) read more

Wanted to thank Robert for his incredible service and support. My aunt went to look for some parts and Robert was incredibly patient, caring and helpful. So much so my aunt was extremely impressed and asked me to write this review. So thank you Robert, we appreciate your support! read more

My last three visits here were all the same. Two people that I could see working there. This place is incredibly understaffed and SLOW!!! Usually there is one employee out in the parking lot either testing batteries or installing one. The other employee inside the store has a line of 3 people waiting to check out and the phone is ringing off the hook. I am not exaggerating. After standing around for 5 minutes or so I just leave the gas cleaner I came in for near the counter and leave. Lost sale! read more

Great, fast and friendly service. I arrived to the store at opening. My vehicle had the check engine light illuminated and I learned from a blog that Autozone could run a quick check to find out why the light was on. Daniel quickly grabbed the tool needed to diagnose the problem. Within a couple minutes we had the answer. He took the time to explain to me just exactly what was going on. The professional service provided by Daniel is to be commended. In a fast paced world, Daniel took the time to offer this customer exceptional service. Keep up the great work Daniel! read more

I had an amazing experience, from the beginning to the end. I got greeting and Big Drew, Alex, and Will were very helpful. Thank you for being amazing! read more

10/13/2017 08:30 Friendlier than any of the locations in my area always greet you when you come in ask you if you need help very rarely happens in the ones in my area it was a pleasure to shop at this location read more

This AutoZone is great. I had a problem with my battery, jumped it enough to get to the store where it promptly died again. Joe M very calmly came out to help me jump it again and determine whether I needed a new battery. He was SO patient and kept me calm. Trying to charge my existing battery drained the portable unit so he suggested changing out the battery just to make sure the alternator wasn't the problem. He informed me how much a new battery would cost but said just for checking purposes, he would install the new battery without my having to pay for it first. He deftly installed the new battery and checked and it wasn't the alternator. So I paid for the battery and went on my way and thanked him up and down for his help. Joe was so friendly and knowledgeable and helpful and I am truly grateful. For my auto care needs, I will definitely be returning to this AutoZone. Thank you. read more

Good store, good inventory and I like this place because thy give back to the community. .....they help out with car wash fundraising for all the youth organizations in town and they donate materials. In this day and age you don't find that kind of support anymore. ...hats off to you guys for being there for the kids....remember they will be driving soon and will be your customers read more

I went to a different auto parts store in town where they basically treated me like I was an annoying fly. I bought the part there because it was late at night and I was tired and didn't feel like driving anywhere else. The next morning I drove back to the other store and asked if they could help me install the light ...they said no. I drove across the street to the AutoZone and asked them if they could help me put it in my car. They said absolutely...walked outside and a very friendly counter person put it in for me. Then I told him I had been to 4 stores and nobody would give me quarters so I could do my laundry on a Sunday . The manager left her station went to the back and got quarters for me. Needless to say I will never step foot in the other auto parts store in Ramona because of the customer service from the AutoZone . Thanks for making my annoying Sunday better. read more

Stood in line for 15 minutes and finally walked out. Understaffed on the weekends. There were 7 people in line and 2 people working up front. I've had good service in the past, but they need to get more staff before I come back. read more