A/C was blowing hot air. Spoke to Joanna the store manager on how to solve my problem. She helped locate the right product and even came outside to help me set up and use the item. She stayed until my A/C was blowing cold air. Ask for her for help! She is the greatest! read more

Im just glad i didn't start my car. They gave wrong spark plugs. 1 right spark plug and the other 3 is wrong. The 3 spark plugs are longer. I could have damage my engine with their stupidity. Who hire this people.they should not work in auto-parts store if they dont know about cars. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Palmdale, California

Carlos help me with all the questions I had on my battery and car. He installed the battery no problem at all and fast. Gave great advice and was very knowledgeable. Thanks Carlos and your team for helping us!!! read more

I could not believe the great selection clean for somebody as well as positive customer service that I got at this location, they really go the extra mile, and I appreciate not only the cleanliness of the place but the great section and low prices Veronica and her team really made it easy for me to get the parts that I needed while I was out of town and I appreciate all the help they do in order to make this the best AutoZone in California Absolutely great and strongly recommended read more

great custumer serviece downside was that they sold me afher market part that didnt work recomend tho! note photo posted is not mine will post my own soon! read more

AutoZone Auto Parts - not my photo orginal from mario will post my own soon - Auto Parts & Supplies Near Me - Palmdale, California

Decided to give this AutoZone another chance HUGE mistake they actually sold me a USED serpentine belt $32 for an old cracked piece of sh!t! Drove to the AutoZone in Little rock and they replaced it with a new one idk wtf is up at the 47th location but ill never go back. read more

Joanna was super attentive and nice. I had a great experience at autozone. she's very professional, if I could give her more than 5 stars , I would. read more

9/5/24 7:45am Grey shirt younger girl with black hair claims her name is Stacey but hid her name tag. Horrible customer service , doesn't know how to manage a store or customers. I was given the wrong coolant and paid with Apple Pay and I have the wallet receipt on my phone. They denied my exchange and said it had to be refunded only but I need coolant for my vehicle. If I was given the wrong item in the first place I wouldn't have to deal with this. I will definitely follow up the corporate chain due to the horrible service and unprofessional demeanor at this store by "Stacey". To make it even worse I went to the Palmdale blvd location and they helped me out no problem and apologized for being given the wrong bottle of coolant. DONT GO TO THIS AUTOZONE GO TO OREILYS HALF A MILE DOWN THE STREET. Regional / District managers need to have a talk with this lady she's representing autozone horribly and she definitely is not happy with herself and takes it out on PAYING CUSTOMERS read more

Today, December 27 2022 approximately 11am I dropped off a battery to be checked & replaced if bad. I was told by the young man It would be 1hr and someone would call me with an update. Seven hours later I decided to drive back to auto zone and find out what ever happened. When I got there no one knew where the battery was and when the battery was finally located they didn't know what to do with it. I was extremely frustrated at this point speaking to STACEY who said she was the manager. I expressed that I myself being an office manager would never have someone wait seven hours for a one hour job, let alone not have an update or even know the status of the job in question. Then to sit there and do nothing as she watched her co-worker (who was new) panic not knowing what to do infuriated me even more. STACEY'S lack of customer service and support was disgusting and frankly someone needs to retrain her in being a team player and better customer service sales rep. read more

Always an issue at this location. Get parts and they don't even match. You have to check everything before you checkout. Have to wait in line for them to say they don't have it. Or they only have the more expensive one. Which is a lie because you can stand in line and watch them go get it and walk right up and say that it was just you on the phone. Had this happen three times. They also claim they can't do a return on items because they don't carry it. And to go back to lancaster because they don't carry the same items. And lancaster store tells you. They are liars. read more

The guys here are pretty dope. They always come to the rescue they come to your car check everything no problem never gave you an attitude always smiling and happy and friendly. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Palmdale, California

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This AutoZone always closes early. Went to AutoZone on Palmdale and 12 st. They didn't have what I needed. Said 47th S had it. Had plenty of time to get here. Got here at 6:47. The close at 7. Doors are locked with customer inside. I wait till 6:50 as customer is being let out and ask what's up. There still over 10 min till closing. He said they are cleaning. Really with a bunch of employees standing together watching the clock. They always do this. Why say you close at 7 when you don't. O'Reilly never does this. I've have gotten there with 3 min to spare when they are closing and still help me out. I avoid this store but they were the only store that had what I needed. What a waste of time. The other customer who pulled up was just as pissed. He said he could have made it to another store instead of wasting his time also. Save yourself the trouble and go to O'Reilly Auto Parts. read more

Went in Friday 6/3/22 to purchase a new battery and have them swap it with my old one for me. The grey shirt buzzcut guy tried charging me a $45 courtesy fee to install the battery then tried telling me to rent the tools from them so I could do it myself. Once I told him my brother used to work at an autozone and they normally do it for free he changed up and said they only do it as a courtesy; implying I still pay the $45 fee he wanted lol I tipped the young guy with the red shirt $10 for swapping it for me. Didn't pay his $45 courtesy fee. read more

I went to Autozone on the date of 12/3/2020 about 7 PM. I had a very bad experience. An older woman with red hair by the name of Angela was rude and very unprofessional. She was of no help to me, and had such a bad attitude. I had just purchased a part and it broke so I took it back to the store and she had a bad attitude the entire transaction. There was nothing engaging or positive about my experience I'm baffled that someone with such a horrid attitude could even be named a manager. If you are unhappy to work then you should not work in customer service. I will NOT be going to that Autozone again so long as she is working there. read more

Wow so for 2 days I have been waiting for my oil pan I called and been put on hold and got the run around so her I am and my part has been there the whole time not sure what's going on here or who runs this store but someone is dropping the ball corporate needs to come and see how employees are running this place I will be contacting them ass well get it together autozone read more

I order a carburator they told me in 2 weeks they were 3days late I called them and they told me they didn't have it , cause they were waiting to bring mine in so they can send it to get repaired, all this time they lied one employee told me it was in fedex truck they lied read more

$1,100.00 windshield wiper. Not knowing that they sold me the wrong wiper, when I attempted to install it, the wiper arm slipped out, sprang back and struck the window, causing it to crack in 3 places. They said because they didn't instal it, they won't cover the $1,100 cost to replace the windshield. Next time you change wipers I suggest placing a towel on the glass to prevent this. read more

went to have my notverylast (instead of duralast lol) battery charged up they said it would be 3 hours(lot of batteries because of the cold weather snap ) they took it in said they lost it.. when i came to pick it up then after waiting they found it got it back at a cool 9.5Volts took it back again got second option at orallys had to wait another 2 hours wasted a good solid 7 hours.. total Honestly i will not buy a battery there in the future.. I can get the same brand battery(same manufacture) at walmart for $119 BEATS paying 159.99 for a 'used battery' both same warranty and both same CCA Also they are putting USED PARTS as new back onto the shelf THIS IS ILLEGAL sure beats buying a used battery from autozone (the battery terminals had excessive wear and tear for being 'brand new' ) it was old stock from 8/19 it was also very dirty(like someone used it in a off road vehicle ) and the label was peeling off(it clearly had gotten wet with water) read more

Worst autozone ever the one on palmdale across frome pep boys is so much better and the staff is amazing this on on 47th nobody nows anything and they make u pay twice for lifetime warranty i will never come back to this one again hope it closes waste of space chick with the purple hair is a air head read more

Best customer service by Miguel. Great guy very helpful. Overall this auto zone is the best place to be when needing a part as fast as you want. read more

Easily a 4 Star. Got a great price ($99) on a Duralast battery that exceeded the CCAs on my stock Chevy Impala battery. The employees were knowledgeable and helpful. The guy who helped me recommended a headlight lens cleaner that really took the oxidation off my gf's headlights, and made them like new. They let me and my buddy use their tools to replace the battery in their parking lot. Do I have to say any more? read more

Nice and decent store, the staff is usually very helpful. I don't know nothing about cars but always find my self here with my husband, buying hydraulic oil or getting stuff for his truck. What I like the most is there reward card because my husband always come here so often that he always has $20 of credit in it because of the purchases he makes so don't forget you rewards car. read more

Received a call from my brother, that had pulled up to the auto parts store, to purchase oil and parts for he's vehicle. Little did he know that he was gonna have an unsatisfactory experience do to hes vehicle mal functions and the Autozone staff. Hes car caught fire, as he asked for assistance from the cashier, and manager they denied him help,"we didnt cause it, so its not our problem". Until an employee handed him the extinguisher not knowing what it was for. After he put out the fire, they still requested the extinguisher back, but this time with consent. I wouldn't recommend the store, for assistance in any kind, how inhumane the acts were, watching something, as you can do something to prevent it. read more

I had to pull up to the store because I had car problems, thinking I would get some help from an Auto Zone representative, I was denied help and this help was denied by the store manager himself. I was expecting more of a professional action. I don't recommend this Auto Zone with such an inconsiderate manager. read more

Staff is friendly and tries to take care of you quickly. This location carries all the essentials you would expect. The only issue I have noticed is that they are not well versed in parts knowledge. If you know your stuff then you should be able to get over that no problem. read more

Came here looking for advice on how to get rid of brake noise on a range rover. I talked to David who was extremely helpful and very informative. Didn't just try and sell me on a bunch of brake cleaning/quieting products instead he broke the possibilities in a very clear and descriptive way. definitely coming back here for all my automotive needs. read more

Called to look for a part, was on hold for at least 20 minutes and then hung up on, called again and the same thing happened again. If you ask me I wouldn't even bother calling in for a part because you will waste your time on hold and then get hung up either way. Worst customer service ever, I learned my lesson and will just go to another auto parts store and stay away from autozone completely, will definitely be mentioning this experience when asked about a good a auto parts store to go to. read more

I've used to come to this location for car parts only because it was near by. The staff can be pretty rude in some cases and not attentive. Their prices are better than Pepboys and they can usually get parts in the same day. I now go to a newer location on Palmdale Blv. and the staff is lot friendlier. read more

Worst customer service in all the the autozones I have been to in the antelope valley (I have been to 5 of them)! Leo should not be in customer service, not only does he have a bad attitude but he doesn't seem like he wants to "help" anybody, he belittled me probably because I am a female and I felt highly disrespected! Although luckily for new customers I hear he's been transferred to Santa Clartia! Not only him but after I reached out to his manager, Manny all he had to say was I'm sorry but we are very busy like that was en exception for his badass attitude. Although I live far out and this location is the closest one to me I will be traveling out further to get better customer service! read more

First off let me start by saying calling them 7 times in one day was bad enough but getting hung up on and placed on hold for more then 10 minutes and then passed on to someone else when just trying to find out if a part I ordered and paid for came in finally after being told 3 different times to pick it up. But to be placed on hold then to be told Alfredo went to the restroom instead when he clear said he was going to look for the part and then have to listen to Omar argue with the other employees about who is going to tell me it's just not there and they don't know... worst store ever!!!! read more

Worst customer service Ever!!!!!!! By management!!!!!! Will never go here again!!! I have gone here twice once to many trying to give them another shot. I have asked a manager for a part and employee Shows no interest in helping me or getting the part. Then tells another employee to help me. So this last visit I walked out. Terrible. Being an Ex-store operations manager and a customer sevice trainer I treated and trained all my employees that our customers are our paychecks and every single one shall receive top notch service everytime. I worked in retail management for 17 years so I expect customer service to be priority. Without customer and sales we have no job. And this manager at this location could care less. Sad, will not return again or recommend this store to anyone. Go to O'riely auto parts their service was great, they do care about their customers, night and day. Would have LOVED to give then zero stars but 1 is the minimum. read more

Very slow! Workers there take their sweet time to attend you and really aren't much help. I live about a minute away from this place and prefer to go to the other AutoZone on Palmdale blvd. This place is trash. read more

Every time I come here I have to wait 20-40 minutes they take forever and last time I went and had to order a part on Sunday they told me would arrive Tuesday after 3 pm. I show up and guess what there was no part because it was out of stock but they ordered it he said it was the "systems" fault so i had to get a refund and wasted all that time Thanks auto zone for wasting my time. read more