Julio Helped me so much thank you again he installed my battery and answered all my questionsread more

Very very rude and bias and inattentive and yes my skin is BROWN and FEMALE... HORRIBLE SERVICE …read more.. Just standing there and standing there watching those guys answer phones and no one said I'll be with you in a moment or nothing ! Will not be back !!!

Great place to get parts for less than corporate auto parts stores. You may have to wait a day for…read moreyour part though.

Purchased gear oil for my 1949 Chevrolet sedan skyeline on line but ran into new auto parts store…read moresister company talk to representatives there very respectful store is open

I purchased a Die Hard battery ($240) at Store # 03605 in Henderson, NV and was charged a core…read morecharge of $22. Due to travel time constraints, we took the old battery back to the Advance Auto Parts store in Hesperia, CA to get the core charge refund. Even showing the receipt to the clerk, when they scanned the receipt, the core charge didn't pull up, thus they could not issue a refund...because guess what...Advance Auto Parts has a GLITCH in their system. So now Advance Auto Parts computer problem is my problem and I can't get a refund. After several calls to customer service, they offered to send me a $22 check for the refund which I refused. I told her, you already got your money....why should I have to wait for my money. Again, a few more calls and we were able to take the battery back to the Hesperia location and get $22 cash refund. Note, our drivers license was scanned in order to get the refund. With all of the cyber breaches happening...another reason why NOT TO PURCHASE anything from Advance Auto Parts. How many people are in the same situation as we were buying something with a core charge and returning the core to a different store and not being able to get a refund. This cost us time and gas money!! REALLY. Advance Auto Parts has LOST my business.

As a fellow yelper, I honestly should have known better and checked the reviews before making the…read moregrand mistake of going here. I bought a set of tires because as we all know we try to save money however we can. I bought me some decent priced tires for my Maxima. I decided that I would have them put them on because I had this bright idea that I needed to be on a plan where if for whatever reason I got a flat they would fix it for free. Well big mistake, they had my husband waiting for over three hours to mount them and then to add to aggravation they ruined my rims. Not just one or two, all of them. Completely scratched and chipped them and they had the nerve to say that they were already in that state. I didn't realize that I needed to take a picture prior getting service to make sure my property got returned in the same state that it was given. I am so upset at them and specially at myself for knowing better than to take a car to a place that doesn't specialize in this type of work. Never again. Just don't do it, save yourself the headache and the frustration.

My dad comes here all the time for oil changes and tires. This last time was a nightmare for him…read morewhen he got his oil changed. They failed to replace all of the bolts. Every time he hit about 40mph, the oil cover/skid plate would eventually hit the ground. The only thing noted on his paperwork is that the skid plate was damaged. Very general. Who doesn't have a little damage to their skid plate. Nothing was explained to him that there could be any safety hazard when he picked his car up. We took the car back. They said they secured it, but 3 bolts were missing. This was not noted anywhere when he first picked his car up after the oil change. And, of course, they won't be taking any responsibility for their negligence. Wal-Mart may be in the business of car care. But. Do they really care?

These guys are amazing! I got stuck on the road 3 times before getting to my destination due to a…read moreminor issue with my car. I called these guys and they helped me out with a new part instantaneously. Excellent customer service and friendly crew. Thanks again to the geniuses at Undercar!!! Highly recommended.

Great place and good service and if they don't have the part they can get it quickly. They can…read moreusually beat everyone's prices for a small food fee "Jerry" I recommend this place to any and everyone.

I would like to thank everyone at this AutoZone store, especially the…read moreStore manager. She was very helpful. I was visiting in their town and I was having car problems with my car .They bent over backwards to help me figure out what was wrong. I will definitely remember the store. Tell my family about it that live there, their store was very clean and organized in the carry almost everything you need, thank you.

Manny is the greatest. He was very welcoming, knowledgeable and helpful when I came in today. A…read moreblessing honestly so I just wanted to give him a big shoutout out of my appreciation. Thank you Manny!

The windshield wipers on my Toyota Prius have reached its last good wipe. They definitely needed to…read morebe replaced. The driver side requires a longer length wiper and passenger side needs a shorter length. Costco sells the Michelin brand front wipers for $9.99 and recently they have a coupon for $3.00 off so I bought 2 of them... perfect timing! Thanks Costco! As for the rear wiper, I had to get it from this O'Reilly Auto Parts. A really nice gentleman by the name of Chris answered my questions on the phone and assisted me when I got here. I ended up getting the Bosch brand R1616 that is specifically for rear and it fitted perfectly. Thank you so much Chris for your above and beyond customer service! I appreciate your help.

Always Good Service . Every time I've been there been treated with the utmost respect. Clerks are…read morevery knowledgeable, Respectful and Always Eager to help. I appreciate the great service and Respect from all the workers to the Managers. Keep up the great work.

Our car broke down so we had to make a quick stop in the store. They were very helpful, honest, and…read morecourteous. My husband was helped by David and said he provided service that went above and beyond! We would definitely recommend.

I am so grateful for the level of integrity and customer service at this location. Thank you, Mgr…read moreKevin for helping me resolve my battery issue with the understanding of how NAPA stands behind their products and services while honoring the integrity of NAPA's customers, putting the customer first.

After getting the run around from another shop, I thought I would try Freedom. Jermey jumped into…read moreaction diagnosing my AC issue on my truck. Literally, knew what the issue was in ten minutes. I asked him if he could do transmission filter and fluid and belt changes while he fixed the AC. He agreed and said, All he needed was a day. He was true to his word. He did it in one day and truck is cold and purring perfectly. I will be using him for every service and be recommending him to anyone that asked. Great work Jermey!!!

Hard to find shops like this anymore…read more Super friendly, honest, and actually trustworthy. They got the work done quickly without cutting corners, and the whole process was smooth from start to finish. They even gave me a free ride home, which most places don't bother with. Communication was solid too--everything was electronic, clear, and easy to understand. No guessing, no surprises on the bill. Best part? No pushy sales tactics. They fix what needs to be fixed and leave it at that. If you want a shop that treats you straight, this is it.

I waited in line for an hour to be served while watching the person at the counter shamelessly…read moreflirt with a female customer. Three times he told me, "It'll just be a minute; I'll be right with you." After 45 minutes, I started looking around for cameras; I thought it must be a prank or something similar--but no. This guy actually made me wait a whole hour just to make a girl laugh--all for a discount! I don't know this worker's name--nor do I care--but what a complete lack of respect and professionalism. Pinche pelón cachondo!

If I could give this location 1 star I would! I visited this…read morebusiness on 3/4/25 due to my vehicle having to be towed three times and spending over $500 in car services with roadside assistance within 48hrs due to a dead 12V battery and oil change. I've waited over three hours in the cold of -43 weather and have not complained one bit about my situation. I own a 2010 Toyota Prius and received unpleasant and unprofessionalism service from the store manager "BYRON SALGUERO" on 3/5/25. He confirmed that he remembered my presence and situation from the previous day. Upon my initial interaction with this agent he seemed to be professional, but after explaining to him that the quoted price from Car Advise was exactly a difference of $17.51 from his quoted total, he began to become aggressive, agitated and unfriendly. This agent was attempting to take more money than what was quoted to me from "Car Advise". I informed to him that the numbers that were presented in the "Car Advise" application were different than what he displayed. He did not care to further investigate the issue and just displayed & stated the total price. He said, "Look this is what I see and that is all I can tell you" very nonchalantly and rudely. I also want to note that when I visited the location on 3/4/25 I was helped by a very friendly female representative. I informed Byron of her courteous service and he rolled his eyes and disagreed with my compliment towards her. It's obvious that this location has internal staff issues and customer service issues. When I asked the time duration of the oil change Byron stated it would be 1hr and 30 minutes. After that time passed and I checked on my vehicle he stated that no service had been provided. Please look into his previous and current background for similar issues. I will NEVER return to this location. After this experience I will no longer use Pep Boys as a service provider. I will be reporting this message to corporate, regional and local representatives. I also want to note that there was an additional representative in an undisclosed area that was present, but did not assist myself or incoming customers. The wait time to be assisted was longer than necessary.