I've never had an issue going to this location before. I went in for one item for my vehicle; a vehicle I know all the information for. When I walked up to the counter, the male employee said, "I hope you're not going to make this difficult. Do you even know the year of your car?" After that, every question he asked was rude, and he seemed surprised that I actually knew the answers. As a female, it made me feel horrible that he was so rude and immediately assumed I wouldn't know basic information about my own vehicle. I reported the incident to the manager, who was very nice and handled the situation professionally. Everyone should be treated with the same respect, regardless of whether they are male or female. read more

Everyone at this location has been helpful. They remained patient in providing me with needed parts based upon my vehicle specifications. Thank you! Additionally, provided a courtesy LEO / Military discount. (With proper credentials) Thank you, courtesy appreciated! I endorse Auto Zone for its customer service, stock, ability to assist, and installation on non complicated parts. I will continue to patronize this location for my vehicle needs. Keep up the great work you guys. Nash read more

Came here to pick up some parts ..the Manager lady was completely Rude she gave me straight attitude the other employee seem pointless not helpful I highly not recommend this autozone especially the female manager was aggressive Avoid all cost read more

Bad customer service it's not the first time Not coming back next time I'll just go straight to Napa read more

Autozone should have more ppl like Julie working for them . Her customer service js amazing and outstanding . A lot of places have forgot about what true customer service is .. hire more ppl like Julie . Some ppl that work here needs to go back to customer service class .. I had to write a review because I want to let the owners know that Julie stands out at this location . Please hire more ppl like Julie at this location it needs it . Robbie is great too !!! Thank you Julie read more

I would have been lost without Angel C helping me find what I needed for my ford mustang. He was very helpful and very careful to treat my car nice as he installed new windshield wiper blades and disposed of the old stuff for me. It's refreshing to see the young generation giving it their best, working hard, and maintaining a caring attitude. Keep this employee at all costs!!! I will be back to this location based on his service alone. Everyone else was friendly too, but he went above and beyond!!! Thanks so much. read more

I'm very happy I haven't seen the previous worker any more. Or just by luck, I haven't run into them, but Chelsea ( hope I spelled that correctly) is a great employee. Everytime I go, she helps out and gets what I need. No issues rasing my review read more

Our car broke down passing through Victorville. Emmanuel greeted us upon arrival. He spent at least an hour helping us run the diagnostics on the car. He was patient and professional while we figured out the issue. He was super friendly, and helpful. read more

Great customer service! I bought a battery and the associate was able to install it for me!

Bailey was a huge help in getting me my RTV I needed through store pick up and solving issues to get it done for me. what a huge help he went above and beyond really. read more

I love Autozone ! Been a customer for a very long time ... I'm from LA ! Moved out here to the high desert and the people at Autozone on Palmdale and 395 rude peeps ! One particular manager doesn't care about the customer or the parts ! Just a job for her ! She should be a manager!!! read more

We went to this location to exchange a $5.00 fuse that was still in the original package unopened. However, the Manager on duty the evening of 9-21-2022 refused to refund our money because we didn't have the receipt. Ok, that's fine so give us a store credit. Nope! Also an impossible task. This manager did nothing to help out situation out what so ever. I left this location and went to the one on Palmdale and had EXQUISITE service. Something needs to be done about the poor customer service at this location. read more

I went in the store looking for a battery jumper cable box and I believe his name was Joshua if I'm not mistaken. He was a great sales man and i decided to leave a yelp review thanks bro read more

Excellent location for an Auto zone. I just needed some windshield wiper fluid. Got what I needed and was on my way. read more

Auto Zone - Auto Parts & Supplies Near Me - Victorville, California

I would give zero Stars if this option was available. every single time I go to this location they are either out of stock, I have to wait 30 minutes to get help, or a combination of both. I checked online and they had plenty of the spark plugs I need it. I went in the store, waited 20 minutes for someone to help me. they go back and check my spark plugs, which they had none of on two different models. So in order for me to get my spark plugs which I needed at that moment, I had to pay an additional $2.50 per spark plug. The manager on duty shrugged her shoulders and said while you can go to the store across town to get them or pay more. I was offered a measly 10% discount. Thanks for nothing AutoZone. I'm now an O'Reilly customer for life. read more

There very quick and fast long lines doesn't exist here very friendly and helpful I think this the best auto zone in the high desert

The staff was very helpful and freindly. The prices were competitive considering i didnt have to wait for shipping all was good . got my parts and back on the road ya!! read more

I went to auto zone today and a young gentlemen helped me. He was professional and went above and beyond to give me great customer service. I really appreciate James because he didn't have to help me but he did and I'm very happy so shout to you James your Awesome keep up the GOOD WORK!!!!! read more

Our battery light went out in thr middle of the Mojave. We got a tow to this Auto Zone in Adelanto. Staff called a greeting when we came in. Little did they know what they were getting into. They cheerfully checked our alternator and found it not working well. Got us a new one and checked that one before we installed it. Didn't work so they checked the battery. Wasn't holding a charge. Saw it was one of theirs, so checked the warranty. Still in warranty, so they cheerfully replaced it. Still didn't work so we started checking wires and cables, and in the process discovered the serpentine belt was split. They got us a new one. Put it in and, since we were two hundred miles from home we asked them to check the charging system, just in case. They cheerfully did. FIVE MINUTES before closing. Cheerfully! Stephanie Ramon and Anthony all worked together to help us as much as they could. Thanks guys. read more

I called this location to find out how much a part cost. The person speaking on the phone asked how can he help me. After I asked for the price for my part, gave him the year make and model. He told me to please hold. Left me on hold for almost 30 minutes. I called back and the same person answered the phone. I was trying to explain that I was left on hold for almost 30 minutes and before I could finish, he told me "please hold I will help you as soon as I finish with the customer in front of me. He left me on hold for almost 30 minutes again. I called back and he wanted to place me on hold again. I called back and the same person answered the phone and wanted to put me on hold again. Before he could finish I told him I just wanted his name. He said his name was Eric. This is very poor customer service. I spent over a hour on hold to find out the price of a part that I was never able to get a price on. The reason I called this location was because it was closest to my house. I hope they can fix there customer service because now I'm spending my money else where. read more

Biggest pet peeves is perfectly capable people taking up handicap parking and employees allowing it. Both were taken up earlier and none were handicapped. Just working on their cars. I hate seeing handicap people struggle while idiots take up their space because they're lazy. Told employees and they said they can't do anything. When I was next to pay the dude called people over from the help line. When the paying line was going smooth he just thought he'd change it up. I'd rather go to the other ones. read more

Auto Zone - Autozone us highway 395 - Auto Parts & Supplies Near Me - Victorville, California

I will not give this place even 1 star they are shady, the battery they sold me was not the battery that I had purchased and they did not put the warranty in my name so when I went to use it cause my battery was bad they said someone used my warranty how was that even bn possible read more

I don't really like to even say or write anything mad about places but the managers need to got this place on check... they're mad w customer service I don't even want to give them one star but I have to read more

Worst customer service I have ever experienced. I called several times to check for part availability and was put on hold several times for over 10 mins. I would hang up and call back and the representative (Patty) would just say sorry I can't help u we are very busy please hold. But she couldn't take just one minute to see what I needed all she would say is I have a line do u want to continue to hold. They have lost a customer I've always loved autozone but after this experience I will never go back. Every time I'm in the store they take calls and make me wait so for her to tell me she couldn't help is complete BS. read more

Went in for a battery test to the AutoZone on the 395 store 3780 and was assisted by Liz. She went above and beyond in assisting me with the battery test and replacement. They follow the rules at this location so she couldn't do the replacement for me being my battery has a bracket but it was dark and she helped with the tools and holding her cell phone as a light. I couldnt be happier with the level of service she provided. Keep up the great work Liz, I see you! read more