I find it funny that there were two people before me purchasing windshield wipers on a rainy day. A mother and daughter were putting on their wipers as I walked into the store. I was lucky to have this guy named Angel help me with mine. When I asked him, he looked to see that there was no one in line, and kindly said he would help me. It is the small acts of kindness that touches my heart the most. Thank you Angel for your kindness and smile! What an Angel! No pun intended haha! read more

At least 6 employees working, not one greeted or offered to help. All walked by me while seeing I was waiting to purchase, none stopped to ring me up or anything. There was no one else but me in line either. And the staff was just talking to each other not even working. I see why this place had low stars when I went on to review it myself. I'd rather drive out of my way to go to a different store than shop at this store again. Hopefully if I ever do return the staff makes the customer the priority. No one even asked if I had rewards program or anything. All other stores big you about it. This one clearly didn't care for my money or business. read more

I figured If I bought it online and picked it up I could beat the bad reviews. Nope. I did the purchasing, did the driving to pick it up then; after quickly deferring to her colleague about how to process my purchase, not finding it, then scanning my receipt on my phone, putting in the order number she, not kindly, but calmly told me to go call the customer service number on the door on my way out. Felt like they just robbed me. And I let them know it too. Still feels that way. She said she was the manager yet had never seen an online purchase before? Okay, maybe it's technical....SAY SO THEN, it looks inept. It is. Complete lack of empathy. They have my money they have my battery, they have my receipt, and they told me to essentially go pound sand, next customer. read more

i went into west florida location and its showing in their system that my brakes have all been returned at a location i haven't been to since 2021. and essentially what happened is some low iq employee marked my brakes warranties as returned. so then i went to the sanderson location to try to figure this all out. and some older hispanic manager returned them like he was doing me a favor when in reality i spent cold hard cash for two sets of brakes front and back that i rotate. it was a joke. they're on some juice, coin clipping bs and i have way too many options to deal with that so o'reilys just got themselves a new customer. they're doing shady business in order to not honor their warranties. read more

I would put 0 stars but not going to lie I have had good customer service before today, and just because I had the worst experience in our life's with customer service today with manager Michael. He needs below 0 stars ! Walked in because we received the wrong stuff for our truck and just told him gave me the wrong items, he proceeded to tell us that he never makes mistakes, we just told him ok oil is open it's ok we are here just to get the right ones, we will pay ... he just kept on and on and on with same thing I never make mistakes if you wanted the right items you shouldn't of jsent your wife and he was starting to raise his voice I said you know what we just going to get some else to help us, he told us with raised voice no one else is going to help you here , he started laughing and saying I probably make more money then you what do you carry? This kind of car ? I carry a bmw get out of here no one is going to help you ! He just kept going with the same thing I make more money than you ! Wow ! All I'm asking is check your cameras from today 9:20am and 9:50am may 20th and please check your schedule and talk to the gentleman employee that was also there , he's the one that gave us his name and told us he was the manager. If he is honest man he will tell you the truth because I'm sure your manager michel will most likely lie read more

Not enough employees to help with customer service. Sundays are no good. There was one employee plus the manager. Need to to hire some help.

Trash. Customer service if you call they on the phone so mad and helpless and the worst

Got a used Dodge Caravan and wanted to get some accessories for it, so I went to Auto Zone and told them what I needed. The guy at the desk pointed to the aisles and said I could find everything there. I wasn't sure if what I was finding would fit, so I asked and was told if they didn't fit, I could return them. Decided to save myself the trouble and head to O'Reilly's instead. read more

Thank you Mike T and Barry. You both saved me a lot of headache. Thank you for switching my battery on a very hot day...

I went into Auto Zone with my son's car and Craig S. was very helpful. I wanted to make sure that the car was safe for my son to drive out of town. Craig checked the battery and put on new windshield wipers. I wish more people in customer service were like Craig. You have a wonderful employee that cares about your customers! read more

My headlight bulb was out and a gentleman named Eric changed it for me. He was so helpful and I would just like to say thank you for having people like him in your employ. Very nice man. read more

Never go to this location either they will sell you a faulty part or you will call in for a part go to pick it up and when you get home it won't fit. Went to buy a tensioner pulley for 45 bucks come home doesn't fit and then I go back and they say well they put in the wrong vehicle info now I'm walking out paying 120 dollars and I have to wait till the part comes in. How come it's easier for me to pull up a part online by myself then these people who are so called experts. read more

I purchased snow chains and the manager was super helpful. He walked me through putting the chains on my tires. The instructions he gave were perfect. I went to Big Bear the next day and put the chains on like a champ. Great customer service read more

Battery died while driving though the area. Had it in stock. I didn't have any tools on me. The worker came out and installed it for me for free. read more

Absolutely ridiculous service...wait in line 20 mins and then they start taking customers who are paying cash...as if it is the public's fault that everything is not on self serve shelves. Never again will I shop at any Auto Zone...customer service is the worst I have seen. Funny thing is THEY DO NOT CARE. read more

At 8:30 in the morning and 6 employees in the store, they had me wait 15 min. until the only other customer in the place voluntarily gave up and insisted I be helped. Very poor service. Next time I'll try Pep Boys. read more

I was surprised how bad the service was at this store. As a previous reviewer mentioned for the Valle Vista location, I had a similar experience with the female manager at this store on July 5, 2014. She personally decided that she would not allow me to return an unused, un-installed part even though the policy on the receipt clearly indicates this is fine. She told me "her" policy was not to accept it and that she had already done us a favor the day before in allowing us to return another part when we realized it wouldn't work with the vehicle we have. She was unnecessarily rude, unpleasant, and extremely unprofessional. We returned later in the day and the staff gladly returned it for and refunded the money, but I don't think I'll be returning or recommending this shop to ANYONE in Hemet. read more

WARNING......DON'T GO HERE ! !... WARNING... I came in for just oil and a filter. The employees were talking in the back room behind the wall of the cash registers. After 5 min. of foul language I said can I check out ? The manager Juan cam out to check me out. I used my REWARDS on my Auto Zone card and then presented my $10.00 gift card from Auto Zone for buying over priced spark plugs for my truck. The manager said OH. I cant use the gift card after I gave your the credit from your rewards card. The transaction needs to be done the other way. I said OK do it.. Juan replied I need to cash you out and refund the rewards card then do the gift card second. but now I will have to wait a day after refunding the rewards money.. WHAT ?? I DIDN'T GET WHY IT WAS SO HARD... He then said I can come back tomorrow and do the sale.... ( I will never step foot in that store again.) Auto Zone you just lost a customer. PEP BOYS & NAPA are less than a block away ALSO THERE ARE TO MANY BEGGAR'S IN FRONT OF THE STORE..... read more

Let me start by saying, I am a chick so these places uitterly confuse me. With that being said I have rarely had a bad experience here customer service wise. Could be because I am a chick or it could be just good employees. With that being said if they don't have what you need then they will call other stores to find it. Almost unheard of in today's society. So that is a HUGE plus. The employees are pretty knowledgable and helpful. Whenever I buy wiper blades someone always comes out to help me install them. I LOVE turning "blonde" around car stuff :) Watch out fo who hangs out in the parking lot though. Not sure why Auto Zone is a huge place for panhandlers. But whatever! read more

My husband has been coming here for years and never had a bad experience since now. He had ordered a part that was suppose to ship in the following day and ended up not arriving at all. When he was asking for a refund, the store manager Tomas, would not give him a refund stating that he given him the part already. Basically calling my husband a liar. In the end, the store employee that originally submitted his order was there and conversed with his manager what had happened and the issue was resolved. The manager has a bad attitude and needs to work on his customer service skills cause he just lost a repeat customer. read more

I'd like to give five star to Bryan Smith of the Stetson Ave and State Auto Zone which doesn't come up on Yelp for some reason. Anyhow today I needed a light bulb and he was very kind although he couldn't physically help me he coached me through every step of the way and I was able to learn how to change my light bulb in my car because of him. He also attended to every call his employees needed him to and wasn't just a sit in the office hierarchy type of leader. Thanks Bryan your the best! read more

Went in to get my battery/alternator checked, I had already purchased a battery and was told to wait if I wanted to get my alternator check, Bill R was rude, poor customer service, he was also rude to one of the female employee in front of me! I waited for him to help me for almost an hour!!, he ignored my presence and acted like he did not see me standing there! Worst employee auto zone can have! read more

I have spent a lot of money in this place. Then to have a parts clerk become argumentative about a prearranged purchase was mind blowing. She should have just shut up and finish the transaction as previously arranged on the phone. Instead of mumbling under her breath. I will not give this store another dime. read more

This place was so busy, and one worker by the name of Antwon held down 3 registers, iv never seen someone work like the way he did! IF ANYONE DESERVES A RAISE THIS MAN DOES!!!! read more

Nora was helping us locate a battery for my honey's 2013 Chevy Malibu Eco, the computer shows 2 in stock but physically they did not have them in the store, boo. She called the San Jacinto store and it shows 3 in stock, so off we went, hopefully they will have it there. Not the most organized auto parts store I've been to, it's decent. read more

I was very disappointed with the store manager Tony. I Asked him to check my battery and alternator three days ago and he confirmed that my battery was good and my alternator was bad. no problem so i bought the alternator and a day later my battery dies on my way to work and he refused to replace my battery. later that evening when he was off manager juan took good care of me and replaced my battery. I was all though my voltage gage wasnt reading correctly so i went to the autozone in san jacinto and come to find out stor manager tony had sold me a remanufactored altenator for the price as a new one and it was faulty. so they swaped it out and all is well. but Tony has horrible custmoer service not helpful at all and ive heard the same comments from his own staff. read more

15 minutes in line just to pay. This store needs more employees very inconvenient to wait 15 minutes just to pay for a item.

I was there on a very quiet mid-week day. Ended up standing in line with one other person for 15 minutes while being ignored by staff -not even eye contact. Witnessed one other customer with a question being blown off because the employee behind the counter he asked was busy. When my turn finally came up the guy I saw was impatient and rude. NEVER ever going back in there. Plenty of other options. The staff seem knowledgeable, *if* you can connect with them, but customers seem invisible until the staff are good and ready to deal with you. They guy I dealt with was in desperate need of customer service classes. At least that was my personal experience. Good luck. read more

I seriously don't know what all these folks were annoyed with. Service was very friendly and Bill even stood out in the pouring rain and cheerfully replaced my wiper blades so I wouldn't have to get soaked doing it! read more

My car has been sitting for awhile and I needed a new battery. I placed the order online and it was ready for pick up within half an hour. Not only that, the manager Greg had his helpful employee Bryan install my battery for me when I got there! Thank you so much read more

I went into this location a couple weeks ago to try to get a part customer service was not helpful the employee walked out on me she went outsideto to go do who knows what so I just walked out of the store left and went across the street to the other auto parts store and they help me write out read more

When I got to the counter I told them what part I needed. He asked me if that was a relay. I said, "Its a solenoid." He then switched registers with another guy. 2 minutes later he came back and asked the next customer in line if he could help them. I went across the street and bought the solenoid. This Auto Zone hasn't a clue!!! read more

Was never asked if i was an awards member first of all. Then had to wait thru 7 customers before i was able to get help with putting on wiper blades. Little irritating that i already bought the blades yet i have to wait til everyone else gets help & checked out first. Bad management scheduling. It looks very bad when u aren't efficiently staffed on a Saturday night. Especially with the storm coming. Do u not believe n last minute schedule changes. Shame read more

Manager is to cheap on a Saturday the busiest day I would presume to staff appropriately. The service counter line was to the door on employee. Who was also taking phone calls. The checkout register had no one on it. I stood there for ten minutes no one even looked at me. I finally flagged a guy who told me to wait. I don't blame the employees they did there best in this rush and were friendly but the manager should have l registers manned in a rush. read more

zero star - period. I went there BEFORE reading reviews because I was in a hurry. My car battery was very low and I wanted to ask them if they can fully charge it up. Before i could even ask this question I was standing in line for about 15 minutes. It was finally my turn and I asked that guy for help and his answer was frankly: "No, we can't help you right now....."(!) I said "You can't? Thank you"... Couldn't say anything else because I was just stunned and speechless... I will never go to this place again. read more

July 5th at 11am we got in line with our one item purchase. There was one person in front of us. Over 10 minutes later we were stil second in line. Both of the clerks that had been working at the counter had left and it was several minutes before another clerk came from the back of the store. He started helping the person in front of us, but didn't seem to be able to answer the customers question. Although there appeared to be twice as many employees in the store than there were customers, no one seem at all interested in ringing up our one small item purchase. After 15 minutes waiting we set our purchase on the counter and left. Pep Boys was just down the street and they carried just what we wanted. There were 2 people in line in front of us and we were checked out and on our way 5 minutes after walking into the store. Auto Zone lost us as a customer. read more

If I could give it a zero star I would. 12/12/2015 waited in line for 15 min to pay for one item ordered a part was supposed to arrive at 7pm and never got ordered delaying a 1 1/2 hour job a whole day very unsatisfied with their service they either need to train more people do to the amount of customers that actually shop here or have the rest of the crew in the back come up to the front and help get rid of the rush. If you can its worth the drive go to the one in San Jacinto off Esplanade and San Jacinto ave. They handle the rush a whole lot better and are always helpful read more