Walked in not sure if needed to go to the dealer for a key battery. Gentleman with the shaggy beard knew right off the top of his head where and what i needed. My trip was less than 5 minutes he even changed the battery in my key for me. I couldn't of asked for a faster smoother transaction. Thank you again read more

Standard Autozone. Had chains and other items we needed to go to the mountains. The employees were very helpful and it was nice to see how passionate they were about finding the correct parts for my car but also the charity Autozone supports during the holidays. Pro tip: there is super cheap gas across the street at Vons--like a dollar cheaper than Costco read more

AutoZone Auto Parts - Inside store - Auto Parts & Supplies Near Me - Escondido, California

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The man working was nice and helpful, but they literally had 2 Hotwheels cars and that was it. Please sell more Hotwheels!!!!!!!

Great experience. Kevin (who I think is the manager) was very helpful and assisted me in purchasing and installing a light bulb for my car. He went the extra mile and didn't make me feel like an idiot. Would come back here 100%. read more

I Needed a battery for our car, Gonzalo was very helpful and quickly installed a new one after purchase. Quite satisfied with service I received. Highly recommend. read more

Autozone was so wonderful all the employees were great and helped out so much really liked the costumer service too

Miguel installed our wipers after we purchased them. He showed us how he did it. We appreciated his help!

I changed my battery on a 2003 Lexus, and my car would not idle, after trying very resets, driving etc. still no luck. I decided to clean the throttle body but found that the hoses between the throttlebody and the air cleaner were cracked and broken. I called the AutoZone on E. Valley Parkway nearest my home. Marlene answered the phone looked up the part numbers for me, researched which store had both of them in stock. I went to that store with the part numbers Marlene gave me and picked up the parts. Got Home installed the parts they work perfect. That'll problem solved. Thank you, Marlene. You went way over and above sending me even the pictures of the parts so I could tell if they were the correct ones before I picked them up. Thank you Marlene @AutoZone. read more

Needed to go in to get my car battery replaced last week. This was the second one I've purchased from here. The first was in 2021. Lucas was very helpful. He didn't try to upsell me either. He installed the new battery super quick and was very kind. The car has been running great since! Thanks! read more

Love this store... The people that work there are great... Always friendly and helpful.. The store is always immaculately clean.

Terrible customer service. On 10/02 midday the manager on duty was very condescending.(based on some reviews here, I am not the only complaining about management) Returning a product that was in the original package with original receipt 30 days later (the policy states up to 90 days) The item was ready to be put back on the shelves being that we did not use it and had to call AAA. His first words were "THESE ARE NOT LOANERS." However we purchased the incorrect product due to another sales associate guaranteeing that it would work for our car battery, which it didn't He then proceeded to make the return because in reality he has to adhere to THEIR OWN POLICY, as returns are not based on his personal opinion. But it was apparent he feels empowered to talk down to customers and embarrass them in front of others. He displayed no customer service skills whatsoever. Was on his personal phone throughout our entire interaction. And to top it off he did not even know how to complete our return. Refunding us $21 instead of $86. Which I only noticed after checking my account, as he could not provide a receipt of the return. Had to wait for him to figure out how to do his job, and reimburse us completely. Based on the way he speaks to customers you would think he was on top of his game making no mistakes, obviously not the case. Ive uploaded their policy, maybe the employees should read it again. A huge company like this should be accepting returns without making their customers feel like thieves. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Escondido, California

Location and value bring me to this particular store. The staff are friendly and very knowledgeable. There's tons of parking in their lot. They have a great rewards program which ensures customers keep coming back. I know I do lol. I'll be back again to pick up a light bulb or some full synthetic motor oil. read more

I took my car battery in to get it tested and charged. My goal was to find out if it's the battery or my alternator that is causing the problem. The person at the register seemed nice. He tested the battery and noticed it had 30% life. I asked if they can charge it. He said it can take an hour for a complete charge. I left the battery with the store and told them I'll be back in an hour. I decided to hang around and get food at the nearby restaurant. An hour and a half later I went back to pick up my battery. It seemed the person prior forgot to mention that they had other batteries being charged and apparently mine just hung around waiting for its turn. Quite disappointing. They deserve my one star. Judging by the stars it doesn't look like they care about these reviews. I would recommend going to O'Rielly next time. At least they respect and value people's time! And have better reviews. read more

I always have a good experience here. The employees are knowledgeable and friendly. It is unfortunate that they don't have everything that I need in stock but they will check the nearby stores for you so you can swing by and pick up whatever else you need. read more

Mike really helped me out today installing my new battery! I had a short amount of time since I had to get back to school for an event tonight! No time to deal with a dead battery. Mike offered fast and friendly service! read more

Javier, big help late night went the extra mile saved the day thank you got all the parts for me and got me on the road again.

Many thanks to this auto zone! The last one I called on n esco blvd said they didn't have the battery and wouldn't have helped replace it anyways bc it's "too many parts". I call this one and luckily they had it in stock AND were so kind to replace it for me and let me watch so I could learn how to do it for next time! Manuel T was the one who helped me and he was super nice and patient so a HUGE thank you to him! I wouldn't have been able to get my car up and running again tomorrow without this place! As for covid guideline: everything was just fine, and they followed all guidelines from what I saw:) read more

I went to this AutoZone this morning to inquire about snow cables for my car. I had some but wasn't sure they would fit, and if not , I needed to buy some. The young man who helped me, I believe his name was Patrick, was not helpful at all. He said I needed to know the size of my tires . I asked him what size a CRV takes, and he said number on your tires.You would think the guy would try and help me figure it out. , I went outside and couldn't figure out myself. So, I got in my car , drove to O'Reilly, and the wonderful man there came out, found my size, and got me my cables. AutoZone just lost $146.00 and a customer. read more

We're very happy to have a local Autozone. My husband has made many trips to the store and received great customer service. Today it was a battery replacement for my car. Employee Jeremy went above normal customer service and even installed it. read more

People here are friendly and eagerr to asist, when flooded with people they have patience for everyone. Ive seen reviews about lines I can take a photo but people usually dont read and stand in parts like to check out which clearly says part or vice versa never seen an upset employee yet recommend for all wipers and batterys they even put it in for you or install wipers too. Best team around read more

AutoZone Auto Parts - lol - Auto Parts & Supplies Near Me - Escondido, California

Toyota said I needed a new cabin air filter and wanted $200. Mirrel and Rapheal helped me out like rockstars. They even showed me how to put it in and gave me an advertised discount. Saved me $180. Awesome store. read more

I'm a young women who went into buying a car battery for my car. Because i'm young I had to bring my dad for moral support..he did not buy it for me. As I spoke with the cashier Cesar S said on his name tag. I told the cashier what i needed the model of the car and the battery number. As I kept telling him all the information he did not look at me once & kept informing & telling my father. this made me feel horrible..why was I being treated like I wasn't there. When it came to pay the cashier again told my father the total & showed it to him. I told the cashier I was going to pay. As I paid & transaction was completed...he gave my receipt to my father & I said no I paid for it please give me the receipt. I have never felt so disrespected as a customer & women. This should never happen. A male presence should not override a females presence. i really hope someone looks at my comment & gets their employees some training. read more

Went in this morning at 8 and made a purchase of over $120. Zero attentiveness from the staff. In fact, when I came in no one was at the front at all even though there was a line of customers. After the manager, Miguel, was done signing loudly in the back he came up to help us. He was on the phone while helping us, he would ask a question and then speak over me while I answered, and the kicker is he ordered an air filter and asked us to come back later after noon to pick it up. I came back at 1:00 and the air filter was not there. We wasted another 20 minutes while Miguel called around trying to figure where he placed the order and then tried to blame the fact it wasn't there on the delivery people. No discounts for our wasted time and no accountability taken. There are a million AutoZones and I'd go to any of them over this location. read more

I was walking through the store and asked the employee in the red shirt for some help. He said "nah dude I'm doing this.." he was stocking shelves.... read more

Extremely unhappy with Cesar. I came in for some help with a male friend for My Vehicle and he completely ignored me. Kept speaking to my male friend, didn't bother to look my way. Even after he saw I was paying and I handed MY card, he still ignored me. Very unprofessional, rude, and disgusting behavior. It isn't the 1920's, Cesar!!!! Will not bring my business back. read more

Mmm seems like the men acted like they didn't know or couldn't help with a simple question.. came in for ac fluid and since it's my first time doing this, asked if it's something I can do and the says "idk I don't have ac" the guy next to him laughs instead of guiding him or I, feel like I was being laughed at. Came back in to ask someone else and it's like I was a ghost and only one who tried to answer my question was a customer. I have gone to other auto zone where the team helps out and answers a question or helps me on how to's. Lol get y'all some men or women who are knowledgeable in cars. Instead of saying oh I don't have ac.. smh, hopefully YouTube can better assist read more

I was stuck with my kids outside Rubio's because my car turned off and would not turn back on. I had no one to come help so I called Auto Zone. Gerardo came to my car and helped with jump start. My car turned on so I was able to drive to Auto Zone where he tested my battery and offered advice on next steps. Gerardo, thank you so much for your help!!! I appreciate your patience when explaining possible causes for my battery issue and offering possible solutions! We would have been stuck at rubio's all day but we were able to go home after the jump start from Gerardo! You're a life saver! read more

The Employees are great, but the parts are junk. They sell cheap Chinese made parts that have to be replaced over and over, hence their warranty. Their business model is DIY sales as the parts are NOT installer quality, they do not even recognize Jobber pricing which is a Commercial sales industry standard. Understaffed and Overpriced, Oreilly or Rockauto.com is much better value. Duralast brand is Chinese junk in box that you do want to install or be installed on your vehicle if you care about quality. "Quality is never an accident. It is always the result of intelligent effort." John Ruskin Sorry, there is no intelligent effort at Autozone!! read more

I dont know a thing about auto repair and have been 'dispatched' to this store several times by my husband. In spite of what seems like a nonstop flow of customers, the guys that work here remain patient and helpful... I've never observed an ounce of annoyance at my photos and likely terrible description of what I'm supposed to be buying. The store seems a bit of a jumble to me and at times I think another sales associate would be helpful but all in all a very good shopping experience. read more

I come here for their generic oil and cheap maintenance products for an older car. Prices are cheaper at Walmart but this is a convenience play. Plus unlike the shady auto parts stores on Mission the people here are seem competent and knowledgeable, - People doing a lot of work on their cars in the parking lot. - Mexican hip hop blasting inside. Different. read more

3.5 stars Just had them assist on replacing all wipers of my wife car. Great customer service and prompt attention. - Parking: easy to find. - Price: reasonable. - Customer services: first they sold me 1 brand which wipers could not wipe our car windshield completely, then they recommended me an expensive brand which worked fine on it. They were happy to exchanging it for me with a big smile on their faces. Would definitely come back for any needed. read more

Shout out to Ray! I went in without looking up what size wipers I needed for my car. He helped make sure I got the right size, made sure I didn't by more expensive wipers than I needed and also came out and helped me install them. I will definitely be a repeat shopper. read more

15 minutes I waited in line. 2 employees 9 people waiting in line 1 employee at check out yells I'm only taking people who are paying only?!? We all are paying! So people who were last in line jump ahead and cut the line. So if you had a question you had to wait even longer not good customer service absolutely ridiculous. read more

Place needs to step it up you got to have more then one cashier at a busy establishment had to walk out after i was waiting in line for 20 mins read more

My blinker had gone out and I came in to the store and omg the place was so clean and a lot of female workers I'm so happy about that time for girl power I do love the fact that they know what there doing I came in and after talking they had told me I need new blinker and blinker fluid I would never know how expensive blinker fluid is I'm so happy my blinkers are working now read more

Came here tonight to get a replacement light for my car headlight. One of there employee 'Thomas' was very knowledgeable about this and even offered to help install it. Even though he wasn't able to fix it (the placement wouldn't allow us to swap it out without taking off most of the front end) he did his best. I would definitely recommend this store location to anyone looking parts. :) read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Escondido, California

Great professional service. My headlight bulb went off, so I came in to get another one. First of all, it took literally 5 minutes to find and purchase it in the inventory. Also, I asked for help to install it as well. An Autozone tech was able to replace it within 10 minutes at no extra charge. So now I am pretty sure if I need anything else I will come back here. read more

If you want to go to a place that knows nothing About cars, this is your place to go, i took a simple sensor in and they couldnt find it, even after beening shown where it went, just told me he was sorry but he didnt know what that was read more

I have had mixed results here, but they seem to be trying to put their best foot forward, which is something I cannot say for the other auto parts outlets around town. I will normally go to Pepboys if I want the lowest price, but if I am not really sure what part I need, I need to be able to trust the 17year old behind the counter. The team here has consistently shown they want to help, and go the extra distance to get me what I need. read more

Horrible service they ripped me off for a battery. DONT BUY DURALAST. the manager is a joke they know I bought the battery there but still wouldn't let me exchange it for a better one. I used to come in here often just for oil but after seeing the customer service in action I will never return to this cheap store. Go to oreillys. read more