Probably one of the worst experiences I have ever had in customer service. I went into this particular Auto Zone to return some parts I had recently purchased on autozone.com. When I informed the store manager of my situation he told me that they could not do returns and one of the store employees rolled his eyes at me and started to make rude remarks. I told the store manager that this is what a customer care representative for autozone had told me to do earlier on in the day. I even asked if he could call them for me so that they could help us out. He told me they have no idea how to get a hold of customer service and that they are two separate departments. Now, how are you really going to tell a paying customer that? So I had to call auto zone customer care myself and was put on hold for several minutes while she was trying to get a hold of the store manager. The customer care representative asked me what the store's number was. I asked the store manager for the number and he had the audacity to give me the wrong number. All this time one of the employees was saying that there was nothing they could do for me. Finally, after a customer care representative talked with the store manager, I received my money back. I don't think I have had such an unpleasant experience with a business, as I did with the employees of this particular store. They were very unprofessional, rude, and unknowledgeable about their own companies return policies. I will not do business with this particular auto zone ever again. I would highly recommend to anyone to choose to shop at a different auto zone. read more