Had a defective part and they honored the return and made it easy and painless appreciate the…read moreworker going above an beyond I truly appreciate the customer service!

I waited until I got a response before posting this. This is in regards to a NAPA battery I…read morepurchased in 12- 2023. This battery lasted exactly 24 months and 9 days. NAPA batteries are not the quality they once were. This was a premium battery, it should have lasted a few more years. Beware purchasing NAPA brand batteries, had i read the comments I would have went elsewhere. NAPA responded to my complaint and said basically tough luck.

I called on the phone the guy was very informative, so I came in and bought the wipers he even…read moreinstalled them on my car, and was very friendly the whole time! I would definitely recommend the store to other people. I've had bad experiences in the past with other auto chains and this one is very awesome, and knowledgeable. I also see about four different other auto places in the surrounding plazas, but I would still come here

The exhaust fell apart on my 2007 Buick LaCrosse. I called Oxbo this morning and they told me to…read morebring it in. They checked it out and told me all it needed was a resonator, the middle exhaust pipe , and some new hangers. A couple of hours later, I'm driving home in a very quiet Buick. Reasonable price and quick service.

Brought my older car in this morning. Some rattling and clanking especially when I hit bumps in the…read moreroad. I thought the hanger supports were gone. Had 2 cracks in the exhaust pipe. 1 on the flange , the other on the short tube which they cleaned up both and welded. I appreciate how friendly and fair all their guys were. In and Out in about 1 hr +. As I had several customers ahead of me when I arrived. Price was quite reasonable. I also had them quote a price on exhaust & Catalytic converter replacement which I will need down the road. Just a ballpark for future. I examined their work. They do good work. Im going back to them in future. I also sat in waiting room and talked to a guy who's had them do brakes several times for his car. He praised their price and work for that. Good to know. RECOMMEND!!!!!

I keep coming back to this location even though it's farther from my home than others. Joe is so…read morehelpful and kind. I never, ever feel pressured to get extra work done.

I was 90 miles from home, near starved rock , on a Sunday when i got a flat. Everything is closed…read moreon sundays near starved rock and most places there may not be equipped to deal with a tesla. It was going to cost me over $700 for a tow back to my area. I had the tire slime that is supposed to coat the inside of your tire so you can drive together to a place. But didn't seem to work, i still had a slow leak. So in trying to find a place open on Sunday that could handle Tesla, i found this Firestone in Aurora. I spoke with Bryan on phone and he confirmed they could do it, but they may not have the right tire in stock. Fortunately i had an extra tire with me, and learned the hard way, the night before, a tow truck can't just put a new tire on a rim, it has to be done at a shop. So i drive to Firestone, refilling my tire with air until i got there. Fortunately, that worked. Brian couldn't have been nicer . The shops pretty busy and he tries hard to accommodate everyone. They put on the new tire and i was on my way. I was so relieved and so grateful for Brian's care. I highly recommend this Firestone. I can tell they care bout their clientele. Also their bathroom is really clean. Thanks, Bryan! I was so stressed out and the sense of relief that i could then get home safely was such a relief.

My experience went great! I was recommended to come here by Christopher P., he was very helpful and…read morefriendly to help find the right tires! They replaced my 2 rear tires for a very good price in the area. They also finished pretty quick I wasn't waiting long at all, went to a store nearby and it was ready when I was back, overall great experience!

make sure to check everything before you leave with your car torque spec wheel caps lug nuts don't…read morecome here

Derek our salesman was great! Explained everything very well! Great experience today!read more

Gene Babb helped us out today, he was AMAZING! I have zero complaints about his service he gave my…read morefamily and I, can't wait to come back and buy another car from him!!!

I may change to great, but, will have to see how the service turns out!!!…read more Most of us hate buying a new car, because of the cares sales people BS. After doing my research on prices, I had a good experience with (Dan Wolf) Naperville Toyota. I also love the proactive approach to their service team. I'm having to me customizations done to my new Tacoma and they have been amazing in their responsiveness. Great job team!!!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

i had a great experience at chevrolet of Naperville. been…read moregoing there for years to the service department with my prevues vehicle.

Mike Larsen helped me out so incredibly much when purchasing my 2026 Chevy Trax after a horrible…read morecar accident. He made the process so smooth and efficient from start to end. Highly recommend purchasing your next vehicle from Mike at Chevy Naperville!