This review is for the AutoZone on 5700 Quail Road NW on the Westside. I couldn't find it anywhere…read morein Yelp. My battery had died and they graciously checked the battery and alternator. Then they quickly and efficiently got me a new battery AND installed it. Brooks and Sal were GREAT. They were friendly and professional.

No reviews for this store? There should be. Staff practically met me at the door and politely asked…read moreif he could be of assistance. I told him what I needed, he walked me over to the appropriate aisle and showed me my options. After I made my selection we went to the counter, I paid swalked out in under 5 minutes. Granted it wasn't during a busy time of day but I'll go back.

My experience in one word: "mansplaining."…read more I've been driven by "customer service specialists" to such trembling anger only a handful of times. This place, and the staff therein, did it. I can't even begin to explain the indignity of having my concerns completely dismissed by the men at the counter who had not the time for my doubts. Or the absolute frustration of them not doing me the simple favor of double-checking the lot number of the dubious product they sat down before me. Or the outrage of being side-eyed and ignored by those same staff when I CAME BACK IN, indeed needing a different product than what they gave me (as I not too delicately tried to tell them before they'd already wasted an hour of my day). Or the boundless incredulity at their utter refusal to listen to my words even as I pointed at the clearly-marked product number on the thing and said "I need a 94R, this is a 96," but speaking over me to tell me that it was exactly a 94R. Oh, that's when the guy who previously ignored my second plea for assistance in order to do some very important cart pushing recognized the issue--dirty rotten stockers putting stuff on the wrong racks--and things began to very slowly become clear for all involved. No, I can't even begin to tell you. Instead I intend to tell their GM and/or regional office. Thanks for the big ol' 10% discount, gentlemen, and your laughing apology for your folly, but that in no way makes up for what is either an antiquated assumption about a woman's place in an auto parts store or else a general lack of decency in assisting customer concerns.

These guys are super friendly and knowledgeable about what your car needs and even how to do it and…read morepitfalls to avoid. I am always greeted with a smile and have only had to wait on a part one time it was fast tho. The store is clean and since covid masks are required to go inside and all employees wear them and are behind a plexiglass thing. There was also hand sanitizer available.

I was looking for a wiper blade for the back window of my Jeep. The staff was not helpful when…read moretrying to locate what I needed so I had to go elsewhere to find what I needed.

Staff was very unprofessional, did not acknowledge me whatsoever and were not helpful and to be…read morefrank the employees were talking to themselves so I decided to leave it felt unsafe

Had an amazing experience with the staff and management today! They helped us track down a cleaner…read morewe needed and helped us purchase it at the store and had it ready for pickup at another. 10/10 would recommend

Outstanding! Best customer service I have ever received at any AutoZone store in Albuquerque!…read moreDavidluke warmly greeted me when I entered the store on a busy Friday night even though he was with another customer. He was professional, very knowledgeable and went above and beyond to help me with my car issue. It's so nice to see an employee make me the customer feel important and appreciated. This location always hires the nicest people !

Staff was very very friendly and patient with me as I came in and out about 7 times with new…read morequestions/requests/purchases. Needless to say I know nothing about cars. Mine was f*cked (or so I thought) but it was fixed within 20 minutes. Staff was amicable and I would recommend this autozone!!

Had to check my battery life so I stopped by. Employee assisted right away, no waiting. Told me…read morethat the battery is definitely giving a low voltage.

This is always our choice when needing auto parts and help. Manager Scott and his team are…read moreknowledgeable, professional and extremely helpful. I couldn't put in the Prius replacement headlight bulb, but Scott did so easily. The store is well stocked and clean. Definitely recommend this AutoZone!

Good and nice Employees but WORST MANAGING. Never been invited to a fight by big chain business…read moreMANAGER! Friday night 11/16/18 had a great experience in service by a young man named Francisco who did great helping me purchase parts as well as returning a bunch of parts my mechanic sent me to while he kept working. Next day Saturday 11/17/18 1:30pm I returned because the previous night I forgot some very important receipts so I spoke to the manager I believe his name is Scott Sims. Straight off the bat he said they throw everything away every night so no chance of finding it and it's all in the dumpster which i shouldn't go dive in for it otherwise cops will be called and I WON'T LIKE IT IF 'HE' goes back there. mind you I never mentioned anything about going to the dumpster. I just said ok & walked out. But had the idea if maybe I can talk to Francisco from the previous night hoping there might be a chance he knew the receipts were mine & probably put em somewhere & NOT thew them away. I walked in and an older Hispanic male (I didn't read his name tag) who seems to be "assistant manager" attended me as I asked for Francisco and he said Francisco is out on delivery & should be back in 15mins or so. So I waited and saw Scott Sims the manager take the older gentleman who spoke to me to the back and sounded like they were arguing and I heard profanity with a few F bombs and Scott the manager walked up to me mad telling me I'm wasting my time and if I want to wait outside I can but no chance I'll find the receipts, I interrupted him saying "woah calm down" -"Don't tell me to calm down!" I calmly explained what I was going to do and everyone there, employees AND customers are witnesses I never spoke disrespectfully or rose my voice or ever mentioned anything about jumping in the dumpster. He repeated "you're not gonna like if I go out there and you're in the dumpster (as he lowered his voice saying) and if you got some beef, we can go around the building where there no cameras and settle this." I was SHOCKED the MANAGER said this out f the blue and I looked around saying ...did anyone else heard that? the older gentleman was on my right the whole time & I asked "do you approve of this behavior?" he just shrugged. I said out loud I can't believe a MANAGER of a big established chain business could be so altering rude and unprofessional. You're gonna hear about this. and walked out. never going back.

This was a great experience! I needed a battery and they…read morehad what I needed and installed it for me.. customer service was great!

What amazing customer service I received from Reggie at this location. I needed some serious advice…read moreabout steering wheel locks and the best way to secure your car. I have researched. I've looked and looked and the best advice I got was from this young man. He gave me information that I had not gotten from anywhere else, not Google, not anywhere. But when I looked up what he said on Google it reinforced his advice. I really appreciate his knowledge & honesty.

Wish I could give it zero stars. Never going back. Terrible, the most disagreeable staff. Been here…read moremultiple times. Every single employee I've spoken to is unkind and short. The nasty woman, the fat guy, they're miserable and look at you like you're crazy if you have more than one question or don't know what you're doing. I thought you guys were the experts why are you acting surprised that I am asking questions about parts? The first time I was shocked. The second time I wasn't expecting it but I'm glad I recorded the entire interaction. And I will be uploading it to tik Tok. So, basically if you don't LOOK New Mexican or are from out of town and need help don't go here. Go up the street to 4th Street advanced Auto parts. Or AutoZone. These people are sick. No one's coming into the store because they know everything and their car is fine. They need to cut the snarky nasty attitudes. No wonder the store is never busy.

good service with prompt staff assistance, a notably clean bathroom stocked with fresh towels and…read moresoap, and paper towels available in the restroom for convenience.