If i could give this dealer 0 stars I would. Bought a brand new 2017 car with the best warranty autosource could offer and less than 1 year later the car is bricked due to transmission issues and the warranty apparently doesnt cover the repairs due to a loophole I was not aware of. Beware this scam dealership and always be aware that any vehicle you purchase from them could be a disaster waiting to happen and their warranty will likely not cover you. read more

We've bought two cars from Auto Source and are completely satisfied, and then some. We bought them about a year apart and had a great experience both times. I however spent about 3-5 months checking there stock and really comparing cars via there pictures. When I was ready I paid for them to hold the car I wanted. Then I paid to bring my own mechanic to go with me to look at car and give me his assessment. Auto Source lets you know what issues the car has had. So your mechanic can look at it closely. I've put over 100,000 miles on my car in less than two years and love it! My wife doesn't drive as much but loves her sporty car. read more

This is now my 2nd review for this business. My first review was one day after my initial purchase. The vehicle did not have car mats and i figured the had forgot to put them back in after vacuuming but actually they do not sell cars with factory mats. I was advised i could recieve free ones by giving a good review on help. After the review i was informed that my 4 out of 5 stars was not good enough but after i threatened a worse review the mats magically showed up the nexr day for me to pick up. This now brings me to this review. After 4 weeks and 1000 miles on a 2017 subaru crosstrek with 4100 miles and a 23k price tag, i have cracked plastic on my inner fender well, a front bumper that is slighty detached on a upper corner and upon its first car wash a large paint chip blew off. The parts i am referring to were parts replaced during its "repair" phase prior to them selling these cars. This leads me to believe that the work is not of good quality and attentiom to detail was overlooked. I tried contacting them about this but of course no one has gotten back to me. I should habe spent the extra money and went to a factory dealership and bought a new car. I would not recommend purchasing a vehicle here. For the little but of money i saved i now have a 23k car with broken parts, chipped paint and no one willing to back up thier product. read more

Buyer beware. I would rate 0 if I could. Dodged a bullet. Car was salvaged rear ended, rear hatch fell off and back exposed to elements in NC China Grove. They fixed, but wanted KBB market value. 2016 Mazda CX-3 VIN JM1DKBD75G0104864 https://www.autotrader.com/cars-for-sale/vehicledetails.xhtml?listingId=522046581&zip=80201&referrer=%2Fcars-for-sale%2Fsearchresults.xhtml%3Fzip%3D80201%26sortBy%3Drelevance%26incremental%3Dall%26firstRecord%3D0%26marketExtension%3Don%26modelCodeList%3DMAZCX3%26makeCodeList%3DMAZDA%26searchRadius%3D50&numRecords=25&firstRecord=0&modelCodeList=MAZCX3&makeCodeList=MAZDA&searchRadius=50&makeCode1=MAZDA&modelCode1=MAZCX3&digitalRetail=true&clickType=listing https://www.autobidmaster.com/en/carfinder-online-auto-auctions/lot/43826236/COPART_2016_MAZDA_CX-3_GRAND_SC_CHINA_GROVE_NC/? read more

IF YOU LIKE BEING TREATED LIKE YOU'RE STUPID, THEN AUTOSOURCE IN WINDSOR IS THE PLACE FOR YOU!: However, if like most of us, you care about having the respect you deserve as an intelligent and informed customer, you'd be better off somewhere else. Here's my story: I needed to purchase an affordable car and AutoSource seemed to offer what I was looking for at a price that seemed to be fair. However, dealing with the high pressure sales person on staff made me feel very uncomfortable. They low-balled my trade-in and when I told them what I could afford for a monthly payment, they came back with an offer for credit that was $50.00 more than what I told them I could afford. I was ready to walk away, but then the sales person did that shenanigans thing where they go "talk to the manager" and then miraculously come back with another offer for credit that was the payment that I was looking for (WOW!). Then, they demanded to see a color copy of my social security card as well as my cell phone bill and another utility bill. Unnecessary! Oh, and the payment that they offered me included GAP Insurance and an extended service plan/warranty type thing that she told me was "required by the bank" in order to get approved. The sales person didn't know that I used to work in the consumer lending, so I know that requiring a customer to purchase GAP and/or an extended warranty as a condition for credit approval is called coercion. In most situations, coercion may be illegal, but is definitively unprofessional and immoral. Also, all they sell at AutoSource is salvaged titles (what they colloquially refer to as "branded titles"), a fact that the sales person did not disclose until the very end of my application. In many situations, extended warranties, service plans and GAP will not cover salvage titles, or will cover them at a reduced benefit. Therefore, they are selling a service that potentially is of little or no value to the customer (see other reviews about loopholes in the service plan...) Anyway, I walked away and went to CARMAX in Loveland. Carmax sold me a car for the same price as the car at AutoSource. The car at CARMAX had one minor accident, whereas the AutoSource car was a salvage title. The CARMAX car had heated leather seats, the AutoSource car had cloth seats. The CARMAX car has a sunroof, the AutoSource car did not. Also, CARMAX offered TWICE the amount for my trade! And, they approved me for a monthly payment that was $80.00 less than the AutoSource! By the way, I did buy an extended service plan from CARMAX, but the sales person there presented it to me as an option, not a requirement and explained to me the value and benefits of the plan and how it will cover the vehicle for an additional 40,000 miles beyond the remaining factory warranty. I did not buy GAP from CARMAX because it is available as a rider on my regular car insurance for about $4.00 a month. So, if you like having your intelligence insulted, go to AutoSource. But if you're looking for VALUE and a nice used car at a fair price offered by a professional staff who respect you, then go to CARMAX! read more

They will tell you that they are careful with how they select their vehicles so you don't think you have to worry about major issues from a car that had been totaled. I bought in to it. Immediately after I bought it I find out from Nissan that my 30k mile Rouge needs a new $4k transmission. Empire Nissan was curious to know where I bought the car from because it was obvious whoever sold it had installed a crappy transmission (not the original) and its already failing. They also mentioned it looks like the engine had also been replaced. I may consider a branded vehicle again, but never from this dealership who obviously is willing to lie to their customers. read more

If I ever need a new or used vehicle again, this will be the VERY LAST place on the planet that I'd look. I'd rather walk than deal with these idiots again. Was looking at a truck, had $5,000.00 cash for a deposit leaving $20,000 left to finance. These clowns came back with a payment over $550/month for 6 years! Throw those numbers into any Amortization Calculator and you'll see they were gonna SCREW me at %25 interest on this deal. Are you KIDDING ME! I called them on their numbers but they would NOT budge... Stay clear people and watch the math that these CROOKS will try to drop on you. BUYER BEWARE!! If I could rate them at ZERO I would. read more

Great deals! But what's even better is the service. These guys are honest and easy to work with. We've bought 2 cars from them. Would highly recommend! Dominic is awesome! read more

They are dishonest and try to hide the damage and lie about it. Don't buy from here!

This place sold me a vehicle that they told us had minimal damage and was in top working order. We purchased the vehicle in JUNE/JULY. It is now early December and we have had to get this vehicle serviced FOUR times. All for major fixes/ parts that were just missing in general. All of the issues that we are having are also, conveniently NOT covered by their warranty service. So now I have had to put over $1500 to get this vehicle to be safe again for my family. Be careful who you trust and buy a car from because they will cover all of its problems until it is off the lot read more

Could not ask for better service We went to Autosource looking for a used car for our granddaughter. What a great experience. We were able to take the car to our mechanic to be checked out. There were no concerns found. We purchased the car with no problems. The following day the car was washed,detailed and delivered to our home. Looking like a new car, we were thrilled as I imagine my granddaughter will be. Special thanks to sales consultant Nate Perkins Thank you again Marc and Diana Diehl read more

Wish I could give a negative star rating because this dealership deserves it. I called to set an appointment this morning for stock # 35382 2017 Chevy Silverado 1500 4wd crew cab. They said to come in at 4:45pm today. About less than a half hour away from getting to the dealership, I received a message stating that just as they pulled the truck up for me to see when I get there, that someone was out test driving the vehicle. Not even 5min later, received another message stating that the truck had been sold. WT??happened to my appointment during a COVID-19 Pandemic where they want you to call and make an appointment, then to turn around and sell it out from underneath you without even offering to help find something else??!!?? How can dealerships get away with this? I asked for the guys name who was sending me the messages and he would not comply. DROVE OVER AN HOUR FOR NOTHING! BAD BUSINESS!! I am going to check into the COLORADO DEPARTMENT OF REVENUE AUTO INDUSTRY DIVISION 303-205-5729 to see how this is right during the times we are living in. Doesn't seem right to me when they made me set an appointment and then sell it out from underneath me. Maybe the truck never existed in the first place.... read more

Had a 5 star a week ago... But bad things are happening. It appears we have a classic bait and switch on our hands fellas! The ol' "Yea, this is EVERYTHING out the door." Cut to 2 weeks later and we haven't paid enough taxes all of sudden. They need $550.00 more. It appears when Shane said "I looked up the taxes for Littleton, everything's included," what he actually meant was he ran our 7.25% tax as 2.9% tax for some reason. How could this be an accident? This is sleezy car dealership stuff, appease the customer to get them out the door at the price they want and we'll just stick 'em later! If there is more money owed, thats on you guys. To have the gall to call us back and ask for money when we SIGNED A DEAL with a certain price on it blows me away. They should pay us $550 for the detail we had to do when the car was in the light the next day. What are you guys using for glass cleaner? Butter? When we hit oncoming traffic on the highway it was like someone threw curtains over the windshield. Insane amount of dog hair. Everything was so oily, it was crazy. This was even more insane because in the hours we were waiting (**we were there late, other customers ahead of us, not AutoSources fault) we were told "The guy is DETAILING it now! It'll be done soon!" I'm extremely curious what he was doing back there. Water had not touched the outside of this car in weeks. A vacuum had never been inside. It was like he just put a sprinkler on the armrest and pumped olive oil through it. I used to detail motorcycles and was so excited to hear it was getting detailed. There wasn't even an attempt at a regular wash. Also the detailers would fill the tank, we had to get gas on the way home. I admit its pretty far but seriously? 1/8th tank on a car purchase? I was going to let the "detail" and fuel stuff go, but after the call asking my girlfriend for more money I'm starting to put the pieces together. Anyway we'll see if I can get a call back, left a message 3hrs ago and currently no phones are being answered (2hrs from close at time of calling) and I've tried 4 times. Will it go back to 5 star? update because i forgot: They said we could keep the money (WOW thank you for doing the deal we agreed to!) but it was a total pain. 10 phone calls, arguing with these idiots while I'm at work. Total nonsense, place is full of snakes, avoid. read more

I was impressed at the dealership finance and management. Very accommodating. I was dismayed at my salesman Matt. He is old school pressure sales. Plays the sales game with a gruff demeanor. Forget after the sale assistance from him. once purchased I had questions that I emailed him and he never even responded. Contacted management and received a response quickly. Matt does not match the culture of the dealership and almost cost him the sale of the car. Dealership multi stars Matt maybe one star. read more

They purposely don't use the word "salvage" or "rebuilt" on their description, they use the words "Branded Title" which is a fancy way of hiding the fact their cars are salvage/rebuilt from accident or flooded or who knows what! My advice is to GOOGLE THE VIN NUMBER. You will find pictures of the car before they rebuilt it. This one I was looking at looks amazing in their pictures but the before picture I found with the damage looked like the car was completely destroyed. Glad I did that saved me headache. Also there are issues with reselling a salvage title after you buy it, trouble insuring it, so whatever money you are saving will bite you later on. read more

PLEASE READ TO THE END: Found a car at this dealership after searching on Cars.com. I submitted a request and salesman Aaron Cox responded. I asked if the vehicle was onsite as this location was 1 1/2 hr drive from me. I also asked if he had the Carfax as there wasn't one posted. He said the vehicle was there and that he didn't have the Carfax in front of him. I let him know via email that I would be there at 1pm. I called as I was starting to drive and another guy answered the phone. I made sure the vehicle was onsite and asked him about the Carfax. He said that there was slight front right bumper damage. As I didn't see anything in the pictures, I figured it was worth the drive. I arrived shortly after 1pm. Aaron was not there and I was referred to Suzy. The sagging jeans were a bit of a shock for a car sales woman, but okay. She went to get the car and disappeared for a few minutes. I thought maybe she was running the car through the wash - but I guess she just got gas. She pulled up and handed me the keys. The car was not cleaned whatsoever! I asked if she'd have the Carfax when I returned and she said she'd "have the vehicle information" when I returned. I hesitated but figured I already drove this far, I'm driving it! The smell in the car was horrid! I only drove to the empty car lot next door. I got out and started looking at the car. There were old magazines in the trunk and I noticed "Florida" on the mailing address. Now I'm wondering if this was a flood vehicle. I continued to look and seen 2 stains of who-only-knows-what in the back seat. As I rounded the front right of the car, I seen the sticker on the windshield that it has a salvaged title! I SPECIFICALLY ASKED TWICE if there was anything wrong and it was never discussed that this dealership carries 'branded title' vehicles! Since the visit, I have looked it up. Branded title by definition "severely damaged or insurance claimed vehicle...repaired, but still carry a salvage title in the state of Colorado." Had I known this was a 'branded title' vehicle, I wouldn't have made the trip. I understand there is a market for this, but by the questions I asked, I am clearly NOT their target audience. I emailed Aaron and expressed how upset I was that he wasn't forthcoming. He blamed me for 'not doing my research!' Not sure how that is, when I flat out asked 2 people at this dealership who omitted the truth. After I had told Aaron a few choice words for wasting my time (via email), he did the unthinkable!!! Within 2 hours of leaving his dealership, he sent out other requests to several other dealerships with MY INFORMATION! In 3 days, I have over 50 emails, 20 voicemails and 8 text messages! What is he going to do with the copy of my driver's license information! I feel that I am being harassed! I called the manager immediately and he said he would 'reprimand' Aaron. I feel this is beyond that, he needs to be fired! I also haven't received any update from management. Be careful when dealing with this dealership. If they will be so petty as to give my personal information out to other dealerships to 'seek revenge' on me, what will they do to you? read more

Purchased our last vehicle with them. We have been happy with the vehicle. Choice to purchase second vehicle with them. They have decided not to do repairs and kind of signed us off as valued customers. If purchasing a vehicle through them get a complete review of vehicle for an indepedent shop!! Ask for vehicle repair repair before you even test drive it. A lot of flood vehicles right now and they make it look like the vehicles are in excellent repaired condition. I hope so because I was told I had 30 days and 3000 warranty and I bought the 2 years and 24,000 miles. In the end they are not covering my repair requests. read more

DON'T Do IT!!! Cars are not refurbished by them, Its a 3rd party that they buy them from. They have no idea if the car is fixed right. Mine was not. It's cost me thousands of dollars to fix it. We contacted the manager in Windsor and he said he would get back to us. It's been 6 months. Terrible! Totally not worth it. I'm so worried about what will happen next with the car. If there was a 0 stars thats what they would get!!! read more

Bought one car there at a good price and I have had good luck with it. Nice people there and they were very patient with offering test drives. Be aware that virtually all of the cars have been salvaged and rebuilt, so most manufacturer's warranties are void, except those related to safety. You can buy a warranty with them if that helps you sleep at night. read more

I would give this business 0 stars if I could. When I went in I found a vehicle I liked and test drove it. There was a strange smell and a black smoke coming from the exhaust. When my fiancé and I told them about it they said they would look into it and fix the problem prior to us picking it back up a different day. We were told the vehicle was in a minor accident with only the front bumper, headlight, and airbags being replaced. Their internet went down while we were there, and we were going to start signing papers to purchase the vehicle (after they supposedly "fixed" the problem with the smoky exhaust). They stated the problem was that the oil got overfilled, so the smoke and smell were from the excess oil burning off. "It should go away in a few days." Meanwhile, they sent us out in one of their cars (we got to choose) to go eat dinner while we waited for the internet to begin working again. SIX HOURS LATER, we have internet connection. It was my fault I didn't run the VIN number prior to starting to sign the papers, because I could have saved a lot of time, money, and headaches given to my by Autosource. While signing the papers we discovered the vehicle had a salvaged title, and no one had mentioned that to us prior to signing and waiting 6 hrs for their internet to work again. I wanted to get out of their, and now that everything "checked out" according to the mechanic AutoSource uses, we drove the vehicle home on a Friday night. I drove the vehicle 1 time over the weekend...not even 30 miles. Same black smoky exhaust when I would turn on the vehicle. They said this may take a few days to resolve so I didn't call them back until I got in it Monday, and sure enough it was still doing the same thing. They contract work with a mechanic in Denver so they had me bring it there. I did so. I didn't hear back about what the issue was for days, so I called the mechanic. They didn't want to be the ones to tell me, but they said what no one wants to hear, ever. "You need a new engine." I could have spent another $7,000 for a brand new vehicle with no problems, and this company sends me off in a vehicle that needs a new engine, blaming it on an overfill of oil. They did give me a rental car from enterprise, and enterprise put me in a similar sized vehicle to what I bought, and I can assure you that got pricey for them as I did not have my vehicle back for 3 whole months. AutoSource also found an engine they wanted to put in the vehicle but the autobody shop wouldn't put it in my vehicle because it wasn't going to last long either. AutoSource does not stand behind their work and wants to throw a band aid on a big problem if it'll fix the situation for a couple of weeks. Their customer service was great at first, and then they stopped answering and would not return my phone calls. Save yourself the headache and purchase a vehicle from a trusted business. read more

Went there to look at a few cars. One was listed as NEVER WRECKED, NEVER PAINTED. We liked the car and put down 500 on it based on what the ad said. Went home that night and paid for a Carfax report and saw that the car had been in a collision accident. When we asked for the 500 back they stopped responding to us altogether. Beware of False Advertising and Wire Fraud with these guys, they seem to not care about doing the right thing, just interested in deceiving the buyer and taking their money. I ran Carfax reports on some of their other cars and seems that all I looked at had been totaled for flood damage. Believe me you do not want to do business with these guys. You will just end up with a headache. read more

Bunch of snakes a scammers trying to sell you salvage flood damage hurricane cars for almost full retail. Stay far far away from these lemons. Tried calling a couple times and finally got someone to answer but when I did, they tried dodging the question of what kind of salvage the 2 cars I was looking at were and of course, they were flood damage. read more

This place is a joke. I called to inquire about a vehicle and the salesman was very unprofessional. He couldn't provide me the information I was asking for. I asked him to find out and call me back. He never called me back. I received a pre recorded message from the "General Manager," Joey about a week later. After receiving the message I called back within 5 minutes to tell him about my poor experience. Turns out he wasn't even in the office that day. 5 minutes later I received the SAME pre recorded message from Joey again. Glad I did not buy a vehicle from this dealership. As you can see from the other reviews.....DO NOT do business with this organization. read more

I honestly can't say enough about the quality and value that I experienced at AutoSource Windsor. I recommend them to anyone who is looking for a great deal on a "new" vehicle. I bought a 2015 Tacoma from them that had less than 10K miles on it and paid $10-15K less than a new vehicle with the same options would have cost. I did a lot of research before I found them and USED trucks of the same model year or older and 50-60K more miles were going for $3-5K more. Before you go, you have to know a few things about their business model, which, apparently, some of the people who gave them poor ratings didn't understand. 1) they sell "refurbished" vehicles that are purchased through insurance auctions, hence the branded title. This can vary from a front-end collision with side air-bag deployment and a slightly bent frame (my truck) to the car simply having been on the lot at the time of a flood or other weather-related event. In these cases, all vehicles must be cleared off the lot for a dealer to complete its insurance claim, even if some of the vehicles aren't affected. It's a wide range - ask and they'll tell all. 2) their vehicles are refurbished by make/model specific technicians and body shops - folks who specialize in those specific vehicles. This isn't your cousin, Johnny, taking out some dents with a buffer in his garage and then re-painting the door panel. That kind of effort costs money, so if you're expecting to pay $2-4K above what they bought it for at auction, ask yourself if you could get it looking brand new for that same cost, then consider that they've done all that leg-work for you and still need to pay overhead, their sales and office staff and make some money. They're not in the business to rip you off. 3) as a follow-up to point 2, they're very up front about exactly what was repaired on the vehicle you're looking at. They allowed me to take the vehicle to my personal mechanic, who has been working on my vehicles for years, to be inspected. (There is a $1000 deposit you have to put down refundable only if the mechanic finds something that renders the car unsafe or undrivable and is put toward your down payment if you buy) My mechanic pointed out the areas that had been repaired/replaced and said the workmanship was excellent and all systems checked out 100%. 4) they don't "hold" vehicles for you and they're up front about this. If someone else shows up on the lot between the time you call and the time you arrive, they can buy that vehicle out from under you. I called to confirm the vehicle was still on the lot before I left Denver, but when I got there, another gentleman walked in right behind me and was interested in the same truck. Thankfully, my sales guy ran to grab the keys first - that's just how it works. It's not a ploy to get you up there to buy something else. 5) the team worked with me to get everything taken care of and even got me a better financing rate through the credit union they work with. In addition, I'm moving out of state soon and they were courteous enough to send me an extension of my temp tags so I don't have to battle the DMV lines in two states within two months! They certainly didn't have to do this and I'm very grateful for their understanding and service. Great group of people and a great product. Go in knowing what to expect and you won't be let down. Also, I was NOT solicited or paid for this post. It just bothers me to see good companies getting ripped down by people who don't understand what they're talking about. read more

I sure wish I would of read all the reviews before buying my car from AutoSource in Windsor!! I also don't think they deserve any stars, Just forced to use one star for the review. For three months now I've been getting passed around on getting my driver side visor fixed! It just fell off when I tried to use it for the first time while on vacation! Called my sales person on trying to get it fixed and she sent me to another person (Kathy) who told me my visor would be ready for repair when I arrived back from vacation. Well, my visor was never ordered, and to top it off Kathy it Cassie won't return my calls or emails!!! She just passed me off to another employee (Robert). Robert told me to send him pics, I sent the pics and never heard back from him??? So almost a week later I email him (cause calling is a waste of time for you always go straight to voice mail and they never return your call) a d he just wrote back that I should be hearing from Christian Brothers automotive in Fort Collins. Two weeks later...still no call!!!! AutoSource May sometimes have good buys on cars but I highly recommend not buying from them unless you do a very thorough inside and outside inspection on your vehicle. I have a three month warranty and I'm almost sure they plan to ride this out till my warranty expires. I will be calling a lawyer next week!! This it bull crap service and I'm mad at myself for not reading reviews first for if I had I would of never bought a car from this dealership! read more

Overall dissatisfied with my experience at this location. I'm in the process of car buying and finally found a car I could settle on. Our sales guy Nate, was helpful in terms of looking at the car we wanted and even let us test drive the car without him. He was upfront and honest with all of our car questions and was very knowledgable. Once we settled on a car, the enjoyment ended. I inquired about my trade in as I owed negative equity on the car. I was up front about the fact that I owed considerably more on my car, was told this was not an issue and we moved forward. I filled out a credit application while they inspected my car. They took my application and ran my credit and got an immediate notification of the hard check against my score. No worries, I expected this. 20 minutes later our sales guy returned saying that I would need to put down the difference in negative equity as they would not roll this over into my new loan. This was something that they don't do that normal dealerships do. Being told we can go no further, I requested a copy of my score since the hard check was ran anyway. They said they don't provide that. I was frustrated that we couldn't have the trade in conversation BEFORE they ran my credit as now I have a hard inquiry on my account. It's never nice falling in love with a car then finding out you can't even run pricing options. read more

We purchased a car for our teenage daughter back in March 2018. It is now the end of December. So we have had it about 9 months. We knew what this place was all about before going in. I was a little nervous as we want our daughter to have a decent car she can drive thru college without breaking the bank. I waited to review AutoSource Windsor until we had the car long enough to know if we got a lemon or a great deal. We purchased a Level 2 water damaged 2016 Honda Accord with low miles and we did not get the extended warranty. The No pressure sales made it a nice and easy process. About a week after the sale, we did have the oxygen sensor go out. Auto Source paid to have it fixed. Other than the sensor we have had no problems with it. The reason for the 4 stars and not 5. The paint job could have been a bit better and there is a rattling in the dashboard that drives me crazy. Other than that, so far it has been a great car for our daughter. read more

This place is terrible. I called for a test drive in the late afternoon, clearly stating I was coming all the way from Denver. I get there and "oops" the car I wanted to test was sold that morning. Bullshit. They knew it was sold and just wanted to sucker me into driving all the way out there so I might be manipulated into buying a different one. Never. Ever. would I deal with these people again. read more

Not really the best business to look for a car at. Risk of getting a car that has front and rear damage, avoid front damage as best as possible. I did not purchase a vehicle here. I was only looking at cars and they ran my credit without my knowledge. With deals going on at new car dealers, I purchased a new one with similar payment. I emailed the manager about them running my credit without my permission, no response. They were not that friendly and I will never step foot in their again nor recommend it. read more

Buyer Beware! This is our first and last Salvage title car. A car with a Salvage Title will yield 20-40% less in value. We purchased a Nissan Altima in February 2017 and was told that it had a "Clean Title". A year after we bought it we had trouble with the driver's seat, it would not move forward or backward. I brought it to the local Nissan dealer for it to be repaired and they told me it was a Salvage title, not a "Clean Title". They did the repair for free only because it was a safety issue. Fast forward to July 2019, we were rear ended and when we brought the car to the auto body shop they said that the insurance company would likely total it because the frame was bent. The insurance company did in fact total the car but they are giving us the lowest price, not even enough to cover the loan because it was a Salvage title which had FLOOD written all over it. We basically made car payments for 2 1/2 years, we get insurance money to pay off most of what is left of the loan and we have no vehicle and no money from the insurance company to buy another vehicle. Pretty painful and expensive lesson to learn. read more

Purchased a vehicle that supposedly had under gone a 151 point inspection and everything was mechanically sound on it....... not the case, the headlight has motors in it to auto adjust, I drove it home to find out later that it was off, as well as to find out that my window had scratches in the glass on the driver door. I had a shop look at it, they adjusted the light as much as they could, but said the motor was bad on the light, when trying to contact the dealership, they pointed me to their customer service who I have been jumping through hoops to try to get this fixed, its been over a month and still not fixed. On to the window, they said they would see what they could do if I could get them some prices, yes, you heard that right, if I could get them some prices, a month goes by and now they say that is on the dealership itself, not the companies customer service..... I had them tint my windows, horrible Idea, they tried to tell me that was a $500 service (NOT) and I got the car and the windows were FILTHY on the inside. DO NOT BUY FROM THIS PLACE! read more

This review should have been written back in April. I went in person to AutoSource Windsor to get this resolved with all my paperwork and correspondences in hand. I told the woman at the front desk what was going on and she promptly went to get the store manager. When I repeated my situation with the manager (whose name I don't recall 100%, and I apologize, but I believe it was a Mr. Cliff), he knew right away what was going on. Apparently both Josh and Austin (mentioned in my initial review) had both been fired by this time, and that my situation was not unique while Austin was employed. The store manager listened to me, took my paperwork, made copies, and even typed up and signed a letter while I was sitting there that the warranty was to be removed and the refund sent to my auto insurance ASAP. I went in on a Sunday afternoon and the very next day I had an email with a photo copy of the refund check. By Wednesday my auto insurance had received the check and applied it to the vehicle cost. AutoSource Windsor has since acquired a new financial manager, hired/promoted internally, and they seem to be doing well now. While extremely frustrated from the experience overall, especially since no one could explain why multiple voicemails had been lost from one financial manager to the next, I am extremely grateful for the store manager's prompt action on the matter. read more