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    Automatic Pool Cover Pros

    5.0 (2 reviews)
    Open 8:00 am - 8:00 pm

    Services - Automatic Pool Cover Pros

    Pool installation

    Pool remodeling

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    4
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    7 years ago

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    8 years ago

    They are awesome ! Extremely responsive and do honest, good, hard work! Excellent customer service!

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    SCV Pools - Drainage problem

    SCV Pools

    (10 reviews)

    Sugar House

    Beware. They start out great but we now have a giant hole in the ground where our replastered pool…read moreshould be. The demo and waterline tile are done and it hasn't been too bad except they won't return our emails, they won't schedule the last phase and a project that was 5 weeks is who knows how long because they won't get us on the plaster schedule and right now we are told it is 2 months out and no way to schedule us for some reason. Weeks of asking to get scheduled with no response. I have included the owner in our communication as well so this isn't just about one person, this is clearly a company thing. I highly encourage you to look elsewhere. Add to the fact that we don't have a pool they have left equipment etc here so I'm sitting on my lanai in a robe and at 6:45am my dog barks like crazy and it is the employees wanting to pick some stuff up. Has happened two of the last three days. The list goes on with all the frustrating things happening with this company. Did I mention food has been left out including a chicken bone we only discovered because our dog was trying to eat it?

    HAWAII POOLS the absolute worst of my 3 pool builds. Comments here with 1 star (too bad can't do…read moreless) are right on with my experiences starting October 2023. I refused to pay the last installment due to inferior plaster work. I offered to pay once the job was really DONE! They balked but have since disregarded any further effort to fix. 50% labor went to another company leaving unqualified non-caring labor who shows up when their mgmt doesn't arbitrarily pull them off to another job. I've had 3 project managers in 7 months and the owner has no involvement but refers to the project manager. The ones I've had could care less about my issues as there appears to be much infighting. So far this started with not meeting the original design spec, not delivering aerators, pool bench returns are misaligned, step tiles were put down with oozing white mastic where the plaster will not adhere, deck drains into the pool that caused damage to the plaster after a rain during application leaving long white streaks in the bottom that can not be fixed, incorrect reporting pool equipment items for warranty leaving me to fix with no support, never did give me the salt water pool in contract nor showed me how to operate equipment, my list goes on and on. 1 star comments here I can attest are the same in my case as well. If you question anything here, I urge you to come see for yourselves. I've pix, emails, documentation to support what is said here. Litigation appears to be the last resort but don't expect they care. They talk a good line but then RUN AWAY from HAWAII POOLS! The picture attached is only a small example of their lack of quality/craftsmanship.

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (10 reviews)

    Leslie's is great! We've used them for a couple of years now and they always take great care of us…read more The free water testing is fantastic, and their recommendations to get our water back to perfection is always spot on. Their staff is very knowledgeable and friendly, and they've almost always got anything we need in stock. Thanks, Leslie's!

    If there's ever a training on how not to do customer service, the associate who "helped" me should…read morebe the instructor. I've shopped at this location for years opening kits, closing kits, the works and staff have always pulled the products together for me without issue and usually go above and beyond to answer any questions I might have. This visit was the opposite. When I walked in and asked for an opening kit, the associate flatly stated they don't carry it and never have. When I asked him to look it up, he recited the contents out loud but made zero effort to actually help me find the products. Due to his combative tone, I eventually pointed out that we seemed to be having trouble communicating and that I just needed a few items to which he stated he was sorry but was focused on helping another customer. He then tried to tell me incorrect information mixing up liquid chlorine with muriatic acid and I had to explain what I was holding was "just chlorine." Throughout the entire interaction he was dismissive, rude, and combative. When I asked about Leslie's brand chemicals, his response was that "they don't say how these are different online" and that was the end of it. No effort, no ownership, no basic customer service instinct. This used to be a place I was happy to pay a premium to support. I'll be thinking twice before coming back.​​​​​​​​​​​​​​​​

    Automatic Pool Cover Pros - poolservice - Updated May 2026

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