Unbelievable customer service! They showed up. They came out upfront pricing and exceeded my…read moreexpectations. Can't beat these guys!

Danny was able to diagnose the lights problem on my Jacuzzi as well as resolve it within 1 hour!…read moreI've been working with the company that I bought the tub from for months and they had told me it would be hundreds of dollars and a long time. Danny was friendly and communicated well throughout the experience, from scheduling an appointment and walking through what he was checking and how he had seen similar issues with other customers. I'll be calling again the next time I bump into a problem - I'm sure he will treat me better than the other place.

Anthony and Deep Blue built our 1st pool in Sandy about 10 years ago and we couldn't have been…read morehappier with the design and service. We moved away and are now back in Draper and purchased a home with a pool already installed. We have had lots of issues and so much frustration with trying to get it up, running and repaired. This was not a pool built by Deep Blue and boy do I wish it had been. We so appreciate Tren, Diana, Dani and Max!!!! You have all gone out of your way to help get this old pool into shape and we couldn't be happier, that is until the next thing breaks but I know who to call when it does!

My family and I are anxiously waiting for warmer weather to really enjoy our indoor/outdoor pool, I…read morewas referred this amazing company by a friend that has been working with them for years. I can't say enough nice things about our interaction together. The guys that came out to clean and service my pool knew what they were doing and I felt like really went out of their way to really clean the filter and certain spots that were truly a mess. This is a trust worthy company that I would recommend to my friends and family. Looking forward to continuing working with them to keep my pool clean and ready to go.

New and invigorated ownership. They have been wonderful to work with this year (2025) and I am so…read moreglad I returned to their company for our work - we stopped because we were out of town for a few years. I worked with the company before 2020 and they did know their stuff. They still do and my family and I are glad to have them back.

!!! Rude, abrasive, bad customer service !!!…read more I called Quality Pool and Spa and asked to speak with Derek Mortensen to follow up regarding an email conversation we'd been having about a spa repair. I introduced myself and briefly detailed what my call was about, they responded by saying: "I've talked to 500 people this weekend , I don't know what you're talking about." In the rudest manner and a snarky tone as if I was to bow down and kiss his spa repairing feet and hands. I clarified that we'd been emailing over the weekend and that I wanted to get a technician booked to asses and execute a repair. Again, he had some smart ass response. This is all you need to know about this companies customer service.

I would highly recommend Premier Pools We had a terrific experience and our pool is gorgeous. Jaren…read morecommunicated with us frequently and responded quickly when we had questions. He set good expectations for progress and kept us informed of next steps. He did a great job coordinating the subs and keeping things moving. Jaren also was good to work with when we wanted a few design changes. He gave us good advice and was fair about costs. All of Premier's employees and subcontractors were professional. We felt comfortable having any of them in our yard. They kept the site clean and were kind to our daughter and dog. They seemed to take a real interest in our family, and took pride in their workmanship. Even the owner personally came to oversee the final plastering and check on our experience. We were swimming around 60 days from the dig. Jeremy did a great job training us on the equipment and chemicals. He still responds to our calls when we have random questions.

Premier Pools of Utah - Unprofessional, Incompetent, Liars and Thieves…read more Travis, Jaren and Premier Pools team are the least professional people and business I have ever dealt with. They lie to get your business, underestimate the bids and then give you the real bid once work has started, they have 10's of thousands of dollars and your yard is torn apart. They use many tactics to pressure you and extort more money. You can see these patterns if you search other reviews. They promise dig to swim in 60 days and are nowhere close but attempt to place blame on the client at every turn. Run, don't walk, the other direction from Premier Pols of Utah. When the project started, we all got on a text chain to have transparent communication. Immediately, the chain and protocol were broken, and we saw that the communication was almost nonexistent unless they were seeking payment. Simply put, they are so awful that they post reviews on their website that are written by their own employees (see picture below where Jaren writes about how great his boss is.). The bid and design were poorly thought out and rushed so the design was not going to work. Without exception, if they said they would do something or be at our home on a certain date or time, they never showed up or did what they said on the date or time promised. Even the initial day they promised to start excavating was moved repeated times because they are so inept. I have almost 6 months of texts messages that are basically garbage excuses. Their design failed to incorporate a retaining wall, that, if they had been professional and not scammers, they would have foreseen and included in the bid. When they announced that we needed this, they sent my wife a bill and asked her to resign the new contract and pay immediately so they could stay on track because they were already behind. This was not on the group communication because they tried to force it through her quickly. They said they had been getting bids for 2-3 weeks and that was the best price. This was a lie. Their fake bids were $13,856.64 and $16,000 and they did not even bother to forge the date on one so we could tell they did not get it when they said they did. One bid was dated after the day I asked for it and supposedly they had been getting them for weeks. The bids were also incomplete because the contained none of the engineering specs so they could not have started work even if we had approved one. When I, in turn, bid the wall to concrete companies, I had to wait 3 more weeks to get the engineering specs from Premier pools to get bids so clearly theirs were bogus. Of all the bids we got, not one was even half as high as theirs. Jaren is an unprofessional baby who shuts down all communication with the client when he is called out on his BS. It is hard to even call him a project manager because he cannot even manage simple communication or client relations. He could not manage the construction toilet correctly, it showed up 5 weeks early and left a month late. Money was wasted everywhere due to his incompetence, and we were always left without communication. Travis is a skilled salesman who is very quick to lie and do anything possible to get your signature and your money. He is slimy and not to be trusted under any circumstances. Do your research on this company I'm willing to bet that any positive reviews are fake or written by employees or close contacts of Premier pools. Our pool took just over 6 months from dig to swim. It is OK, but I would not have done it if I had known how terrible the experience would be.

I have worked with Backyards of America for 10 years. Ray has received our coveted Customer service…read moreaward every year for 20+ years. Backyards also won the Hall of Fame award this year at our annual dealer conference. this recognizes him for his longevity in the Spa industry and for being an outstanding ambassador for the Sundance Spas brand. Ray and his team strive to make sure every customer receives the best spa for them, not what he wants them to buy but what they need to help them with Hydrotherapy or whatever their needs are. Working with Ray for all these years i have never seen his integrity questioned and his dedication to his customers is the best in the industry. I look forward to many more years of working with this group! Tom Stott Sundance Spas Regional Sales Manager

This has become a joke! The house we bought 5 years ago had an aging (10+ years) old Sundance. It…read moredied. We decided, like idiots, to just trust the original and purchased a new Sundance. Our mistake for not relying on more research. We felt Bullfrong was too hit or miss and Arctic was going to take too long. We have had nothing but issues and their beloved "Mike" is a joke. We've been waiting on parts that were part of warranty for over 2 years... (can get them on Amazon, so their excuse is nothing but BS). Then it was new ownership, then it was blah and then blah and then blah. Do NOT it from this company. I really wish we wouldn't have. Also, our parts are still broken.

Maybe went at a bad time 10:00 am but finally I flagged down a young lady and she was very helpful!…read more I was looking for some floating water plants for my aquarium that I can't find at local pet stores and she was very knowledgeable and sweet, she hooked me up with exactly what I wanted.

Absolutely terrible. WARNING!!! They flaked out on our first appointment in October. Came back in…read moreApril.....$3600.00 later (quoted 1800.00), we have a pond that will not hold water and NO OFFER TO MAKE IT BETTER! RUN...don't walk.....from this business.

as a property manager in Park City, I have worked with some seriously bad spa services and reps…read more(like Comcast bad!). Since I found Gordy 5 years ago I have finally been able to relax and focus on my real job vs trying to find someone who can really take care of hot tubs. I highly recommend - Gordy and his team are conscientious, responsive, fair, and honest. In my opinion (and others I know who use Spa Tender) he is the very best in town! Patti - All Park City Rentals

Have been using them to Service my Jacuzzi now for several months. Great team on Staff They know…read morehow to get your Spa/Jacuzzi on line. Super Friendly and knowledgeable on all things Jacuzzi & Spa.

Doug and his crew are the nicest, hardest working guys I've been around. They have been ahead of…read moreschedule the entire time and have kept us updated and informed throughout the process. They are respectful of our home, our yard, or family, and our time. I really can't say enough about Doug and the Pool Pro team. And by the way, our pool is so nice and so perfect. I actually feel like they have given us some kind of special treatment. Of course by buddy says the same thing about his pool and his experience which was built by Doug and Pool Pros. Excellent pool. Excellent experience. Excellent people. Excellent price. --Justen Utah County

The quality of their work is awesome. They are pretty busy year round so get on their schedule if…read moreyou have a pool!!