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Preferred Pool & Spa

5.0 (1 review)

Services - Preferred Pool & Spa

Pool maintenance

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11 years ago

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Aqua Solutions Pool and Spa - Seems like there is alot of room but it's actually being closed in and yes I had to work late to get the job done. Joe

Aqua Solutions Pool and Spa

(2 reviews)

Aqua Solutions has done an amazing job involving my pool maintenance. I have an inground pool and…read moreabove ground hot tub. They have a lot of experience and are very knowledgeable for all pool related questions I have. Super timely responses to my texts and calls. Along with closing and opening my pool - they replaced a faulty water pump and gave me all the information required to keep it running smoothly. No issues since. They also helped me setup an efficient schedule on the controller\app and showed me how to effectively keep my pool clean. My hot tub pump also would not pump water and they easily fixed that as well. I would highly recommend Aqua Solutions!

Joe and his team are awesome to work with. I had a unique circumstance where another pool repair…read moreprofessional sent me to Joe as the Hayward certified rep for the area. I had a wedding reception in my backyard and the pool was a key part of the plan but the pool heater wasn't working. Joe committed, with very short notice, to get the pool functional. Instead of a simple part replacement the entire heating unit needed replaced. Under most circumstances I would have been told that it was impossible to pull off this service miracle in two days. Not with Joe and his team. Joe kept his word which meant that he and his team elected to work late into the night to ensure that I had a fully functioning, heated pool for the wedding reception. It ended up being a fabulous event where the children enjoyed themselves by swimming and the parents enjoyed themselves too. What a blessing Joe and team were to my family. I highly recommend Aqua Solutions Pool and Spa for all your pool needs

SLC Pool Service

SLC Pool Service

(2 reviews)

I want to get as many reviews out as I can about this situation. POOL SERVICE is hard enough as it…read moreis to find good people.. So be aware of this company as long as everything goes their way it's good. The moment you raise any concern, they tell you, you may not be a fit for them, when they tell you something needs to be replaced, you spent ample amount of money from the gecko a heater they installed has not worked properly. And they put in a product that went out of business, they told me that it's OK. It was before a certain date and they will still honor, and the company will still honor the warranty. They assured me they were not going anywhere. Now when it's time to open the pool and get things fixed, I have called for the last two weeks and I can't get a hold of anybody. I have left a message for Ryan and Trey, who are the owners and the assistant from the office, whom is their sister. Not one response I have kindly ask them to respond to me. No phone calls back. If you don't want to have to deal with a company that doesn't honor their word, nor their work, then stay away from this company

We were having our pool plastered the day we were leaving town so we were referred to SLC pool…read moreservice by Renu who plastered our pool. We talked with Trey Robinson over the phone who gave us a range of how much the pool startup service would be with chemicals and brushing. While we were on our trip, we were checking the cameras in our backyard and noticed that they were only brushing the pool once a day. When we questioned Trey about the service being done, instead of reassuring and explaining to us what they were doing his response was less than professional and short with us. Trey told us to look at the original quote which clearly shows what work would be done. The problem with that is we never received a quote from the Trey. When we asked for the quote to be sent and expressed our frustration with the response and that we wanted our pool brushed more often we were told because we weren't happy with their service that they were dropping us and leaving it up to our pool guy to take care of. Trey then sent an invoice which was high based upon other quotes we had received. We asked Trey to let us know the work that they had been done so far so we could pass it on to somebody else to finish the job, he told us no information would be given until we paid our invoice. The problem with that is the invoice went up $300 after we asked him for what work had been done so far. Trey told us they fit us in and because they were busy they actually were doing us a favor even taking our job on. Trey never provided a quote up front or after we requested to see it. We feel Trey misrepresented the work they would do, and the whole sales pitch we received over the phone seems dishonest to us. Our experience is opposite then what is stated on their website! Trey has an ego and when questioned is very unprofessional in his response. We have never left a negative review for any company, but this has been a bad experience and we cannot recommend this company based on everything that has happened the last few days working with Trey.

Preferred Pool & Spa - poolcleaners - Updated May 2026

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