This has become a joke! The house we bought 5 years ago had an aging (10+ years) old Sundance. It…read moredied. We decided, like idiots, to just trust the original and purchased a new Sundance. Our mistake for not relying on more research. We felt Bullfrong was too hit or miss and Arctic was going to take too long. We have had nothing but issues and their beloved "Mike" is a joke. We've been waiting on parts that were part of warranty for over 2 years... (can get them on Amazon, so their excuse is nothing but BS). Then it was new ownership, then it was blah and then blah and then blah. Do NOT it from this company. I really wish we wouldn't have. Also, our parts are still broken.

Helped me with a replacement sauna heater after I couldn't get anyone else in the valley to return…read morea phone call. Kristy is a great - responsive, helpful, and resourceful.

as a property manager in Park City, I have worked with some seriously bad spa services and reps…read more(like Comcast bad!). Since I found Gordy 5 years ago I have finally been able to relax and focus on my real job vs trying to find someone who can really take care of hot tubs. I highly recommend - Gordy and his team are conscientious, responsive, fair, and honest. In my opinion (and others I know who use Spa Tender) he is the very best in town! Patti - All Park City Rentals

I've been Airbnb-ing one of my homes in Park City for years, and Pat and his crew at Spa Tender…read morehave been taking care of my hot tub the whole time. They're reliable, professional, and always keep the spa in perfect condition for my guests. Having a hot tub that's clean, well-maintained, and ready to use is a big part of why my place gets such great feedback. Thanks again Pat!

Unbelievable customer service! They showed up. They came out upfront pricing and exceeded my…read moreexpectations. Can't beat these guys!

Danny was able to diagnose the lights problem on my Jacuzzi as well as resolve it within 1 hour!…read moreI've been working with the company that I bought the tub from for months and they had told me it would be hundreds of dollars and a long time. Danny was friendly and communicated well throughout the experience, from scheduling an appointment and walking through what he was checking and how he had seen similar issues with other customers. I'll be calling again the next time I bump into a problem - I'm sure he will treat me better than the other place.

I have seen many of the pools and spas that Element has done. They are beautifu, precise and…read moreexcellent workmanship. I had Cordin come and give me a quote and he drew me up a few different plans to go with and to work with which were amazing. I am really impressed with the creativity he put into it. Cordin was professional, easy to work with and really down to earth. I can't wait to get started on our project. Thank you Element.

From the owner: Element Pools and Spas is a nationwide company bringing the best in design and technology to the…read moreresidential spaces. We are family owned and operated and have a location in Riverton, Ut to service most of central Utah communities. We pride ourselves in customer satisfaction, attention to detail and innovation as we start with 3D designs and bring them to life. We Design it, We Build it, You Enjoy it!

Inconsiderate Fraudster…read more UPDATE: I ended up suing him and getting my money back in April 2022 (Sandy small claims court). I made him answer to his deceitful practices. Claims he's closing down the business. We shall see. Original Review: I sure wish I read all the reviews before moving forward with this character! Garry Wright "fixed" my hot tub - slow as molasses (charging $100 per hour, one hour of which was sitting in my kitchen drinking hot chocolate with me as the hot tub drained) and provided a written 1 year warranty on parts and labor. When the heating element he installed went bad he made an initial assessment then told me he'd order the part and fix it under the terms of the warranty - leaving my hot tub disassembled. It's been 3 weeks of him avoiding my calls and not allowing voicemails. I even went to his residence in Sandy and left a note on his porch...still, no communication whatsoever. Disgusting. He mentioned he was trying to sell his business. Not sure what he'd be selling other than a horrible reputation. What a disappointment!

Gary Wright is the BEST!…read more I have used Gary for the past 40 years for my hot-tubs and now I have a pool and a hot-tub. He knows how to fix everything! I have never met a person that is so knowledgeable in their field. I recently bought a home with a pool. A large pool service company in the area did the servicing of the pool for the past 10 years. They had it so screwed up it hardly worked. Gary came in and at a reasonable price, fixed the years of neglect and made everything work great again. Plus he took the time to explain to me how to maintain a pool so I wouldn't have to pay those extreme high prices for a pool maintenance company. I can't make a higher recommendation for a company. Again, Gary is the best!

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!

I rely on Aquatech for testing my pool water and helping me keep it sparkling clean. Other groups…read moreseem to have a revolving door of new employees eager to sell me 3 or 5 different chemicals every visit. No thank$... Aquatech is solid, no fluffy extras just clean clear water. That's just what I need. Thanks team!

I would not recommend doing business with Aqua Tech…read more Reason: I received a bill for repairs that Aqua Tech did not perform. The only thing they did was come out to give an estimate of what it would cost to repair the said hot tub. There was no mention via the phone, email or their website about a $130 estimate/trip charge. The tech did not perform any service except to write down what I told him I thought was wrong with it. He was here less than 5 minutes and left without leaving an estimate. That was on 8/14/2024. Three weeks later, 9/4/2024, I received an estimate, but we had already repaired the hot tub. We had thought since they did not get back to us in a timely matter, they were not interested in doing the repairs. I told them at that time that we would not be using their service since the repairs were already complete. Again, there was no mention of any trip estimate charge or bill sent to me. On 10/14/2024 I received an email from Aqua Tech requesting that I pay $130 for hot tub services on a bill that was 3 months past due. This is the first time I received any correspondence from them since 9/4. I called them to find out what the $130 was for and was told that it was a trip charge for the estimate. Again, I was never told about the estimate charge, and it does not mention anything about a trip charge on their website, aquatechutah.com. I told them I was not responsible for it and to produce any document signed by me agreeing to the charge. She said it would be taken care of then hung up on me. This was on 10/15/2024. On Friday, 10/18/24 I received a letter from a collections agency requesting the $130 and threatened to report if not paid. Now I'm dealing with a collections agency.

Nick is very experienced and extremely knowledgeable about pools and hot tubs . I would highly…read morerecommend him and his company to take good care of your fun for your family and friends

From the owner: At Primate Pools, we excel in delivering top-tier pool services thanks to the strong, long-lasting…read morerelationships we build with our clients. We prioritize personalized service, tailoring each interaction to meet the unique needs of every customer. Our commitment to quality, reliability, and attention to detail ensures your pool is always at its best, giving you peace of mind and a perfectly maintained pool year-round. Get in touch with us when you're ready to learn more; we can't wait to meet you!