Beware! Horrible customer service. Simple weather strip replacement job was requested. The customer, a senior, was pressured by staff for more money and/or increasing scope of job during the quote. Seniors should not be preyed upon. Automatic Garage Door has zero interest in the customer or their job. This company should be AVOIDED! read more

We had a broken spring. Guy came fast was nice and did a fast job, but price went up from $295 in 2016 to $800 in 2026. New owners from LA are price gouging. We'll use another local company next time. read more

This company is terrific and Tom is the repair person you want. He is no nonsense, get the job done in a thoroughly pleasant and explanatory way. They did our job on one door and hiring them to do the other door. .....no complaints from us but praises galore. Go AGD and yeehaw for Tom's work read more

Mark owned the business and has sold it to another entity because he has retired. The previous 20 years with Mark were great. Now, it is relentless demands for money even when they have been paid according to their agreement. They made calls to the foreman asking for more money. Then, after I called and I was told it was an error, they sent yet another demand -- this time for a different amount. They finished up their work on a Friday night and the Owner had not had an opportunity to OK the work, but they sent an email on Saturday, the next day, notifying me I was one day late with the payment. In my opinion GREED is the driving force behind them now. I will never work with them again. read more

The original owner of this business was excellent. Five stars deserved. They sold to a new company whose attitude is that All San Franciscans are rich so let's hose them. Not the type of business I'd work with. read more

They can very promptly they replaced my garage door spring, which had broken. And told me my motor was burnt out and that I needed a whole new one. I decided to wait to get that replaced. I contacted another company who informed me all I need. It was a new belt. My motor was fine. Automatic Garage just wanted to sell me something I didn't need. read more

Tom, who installed my door, was the best person I have ever had working at my house for any reason. He was here from 9:00 until 5:00 and never even took a 5 minute break. There was a problem with my concrete where the door meets it which caused problems for him. They had to take the door off again and correct that which increased their work time substantially. He and the assistant were so careful when they had to go through my inside entry hall so as to not touch the walls and cover the carpet. I have never had more meticulous workers. Thank you so much for this job. I will highly recommend "Automatic" and specifically Tom. I also want to thank and tell you how wonderful Isabell was in making sure that I got the door that I wanted which was the same style as my old one; I know she had a difficult time finding it for me. She was fantastic. James M read more

Couldn't have had a worse experience. been dealing with them for months and paid for an extraordinarily expensive door for new construction home and now they advise that the "forgot" to order it and we have no door for move in. NEVER NEVER NEVER use... now we have a security issue and puts us at risk for two months to start over. They were slow to respond always .. custom paint color to match house they couldnt handle etc. No apology. No trying to correct the situation. just "oops" .. if I could give zero stars, I would. read more

I found this company in the Diamond Certified booklets that come every year. I needed a new door as dry rot had begun to eat away at a couple of spots, and winter was coming. Tom was my installer, and I could hear him banging and drilling away all day until 5. He did a great job. The house looks great with it's new door, and guess what! A day later it rains. Thanks AGC read more

I had my garage door installed by Bay Area Garage Door in 1997- they also did my maintenance. Automatic Garage Door has taken over their book of business. I highly recommend Automatic Garage Door. Why? Fast response, fair & good pricing, honest, very seasoned professionals. Kevin Brown was my technician. He typical installs new garage doors. Kevin has over 30 yrs of experience! I lucked out because he did maintenance calls today. He made sure my garage door bolts, wheel bearings & coil were properly working. After he finished my garage door was so much smoother and without friction. I am truly a happy customer! Thank you so much. read more

After some construction was done above my garage door, the door would no longer raise up properly. I suspected that the issue was related to the wiring being restapled too tight, but I couldn't figure out exactly where the root of the problem was. I was recommended Automatic Garage Door from a high quality contractor. Scheduling was straightforward and it was not difficult to have an appointment same week. The technician came and resolved the problem within an hour. Cost was reasonable given how long I spent banging my head against the issue. Would recommend for fixing any sort of issue with your garage door. read more

Took advantage of Automatic Garage Door's garage door inspection and tune up special. Marco was the service technician and he did a great job. He did a full inspection and lubrication of all movable parts of the garage door. He also replaced all of the garage door rollers. My garage door now operates even more smoothly and quiet! Thank you. read more

Do not call anyone else! These guys are professional - will fix the problem and charge accordingly. I had a company come out to give me a quote and they said 1K to replace the springs. Automatic Garage Door came out and said that the springs are fine! Do not need to be replaced. Only had to adjust the door - it was a little bent and straightened out the bracket up top. Put some WD 40 on the springs and all done at $150 Thank you so much - and thanks for putting the sticker on the door! Now I don't have to remember who to call next time! Great, fast and professional service! Madeleine read more

AGD was recommended to me by my contractor, Ron Gil, who is a consummate expert and just a good human being, and has a really stellar network of professionals that he works alongside. I am grateful to Lorianna for working so diligently at getting me a last minute appointment quickly and keeping me updated. Was so appreciative, I just had to call her minutes after the technician left my house! :) To Nic, he was really great too! He didn't try to sell me on anything I didn't need, informing me that my good old garage door & motor were in good shape and simply needing a much cheaper fix by replacing and fixing the sensor units. He was super nice and professional! Great job by both! read more

Awful experience when we purchased a garage door and installation from Automatic Garage Door 3 years ago (more on that below) AND awful "repair" experience this month. The repair person "fixed" one of the brackets only for it to bend and break the next day, completely disabling the garage door. Of course, this was on a Saturday when Automatic does not have anyone available/answering the phones (despite having an emergency number listed on their website). We called Precision Garage Door, they came out quickly, fixed the issue that Automatic made worse and also tweaked other issues that Automatic failed to deal with when they were here the day before (part of their $99 inspection special, don't fall for it, it's a waste!). Should not have issues with door mechanically at all after such a short timeframe! When we had the door installed there was an issue never resolved and Automatic basically said tough luck, it your prob. The door functioned so we chose not to argue. We should have known better than to ever do business with Automatic a second time. Epic fail. And today, they have the nerve to send us a bill for the "repair" that actually made the garage door worse! We called and of course no call back. AVOID! We called next 2 days, no call back. Avoid using for new door or repairs! Awful. Deplorable all around! read more

These very good, very competent people have installed 3 garage doors for us at 3 different residences over a 20 year period. "Old school customer service" is right. Reasonably priced. Repairs on time. No up-sell. This is what all companies should be like! read more

My old automatic garage door groaned for the last time after many years of uninterrupted service. I called my local hardware store for advice and/or referral. Then I called AUTOMATIC GARAGE DOOR and was told I would have to wait a few days so was scheduled an appointment. A while later I received a call from them stating they had a last-minute cancellation and could arrive in 20 minutes. Owner Mark explained the procedure of the installation and sent Matt over to complete the job which took slightly over 2 hours. There was hardly any noise and the garage floor was swept clean. The garage door is barely audible now. Love the motion-sensor light on top making it safe for me until I leave the garage. I have 2 new door openers, new low sensors on either side of the opening and an opener pad on the outside door frame. I am more than happy to recommend AUTOMATIC GARAGE DOOR. They have proven their 5-Star rating. My heartfelt thanks to owner Mark, and employees Matt and Lorianna for their job well done! Pat, Brisbane, CA. read more

Asked for a routine maintenance that they recommend doing annually. The person came here for ~10 minutes and left. $155 for ~10 minutes! Not even a follow to see if everything was fine. All he did was look around and add lube. Do not engage in their maintenance service - it's insanely overpriced. Just spray machine oil your rollers and save yourself the money. read more

Wow. We called and got an appointment for an estimate within a day. And Mark showed up on time. He was wonderful. We thought we would need a new automatic garage door opener but he decided our system would work for another 2-3 years. And a problem that we had with the touchpad turned out just to be a faulty battery. So he saved us thousands of dollars and didn't charge us for his consultation. Fabulous service and a very nice man. Highly recommended. And I have no idea what the few negative reviews were about. Clearly not the same person or business that I had! Thanks, Mark! read more

Mark really know what he's doing. He diagnosed my problem over the phone and the following day technician Nic came out and installed a new motor. Direct competent communication and a well done job read more

I called in as I had concerns about my 40 year old roll up single car garage door and Mark answered the phone. The garage door has been making a lot of noise and almost gotten stuck so I have honestly been worried about it breaking down which I was trying to explain to Mark when he completely cut me off to ask me 4 questions.... 1st question what type is your garage door, roll up or open up sideways etc (I had already told him that) 2 question is it a single or dual car garage (which I had also told him already), moving on to 3rd question do I live at the beach - no and if he had not interrupted me I would have told him my location in the city and the 4th question I think had to do with the door - if it has been serviced in the past. At this point I'm already so annoyed that he's talking over me (loudly too) asking questions I had already given him the answer to / or were getting to and refusing to hear what I had to say. His advice to me was to purchase come WD-40 and spray all over the rollers, hinges etc. and he hung up, rude! I already have been spraying WD-40 on the rollers, hinges and spring for years as the concerns I have did not happen overnight. Frankly I do not want this company ever working on my garage based on the unpleasant conversation I had with Mark (the owner I take it). It had to be the owner as I cannot imagine an employee treating customers this way. Also I'm pretty convinced his tone would have been completely different had I asked one of my adult sons to call in, just a hunch! read more

I have been using Automatic Garage Door for many many years. I used them for my home as well as for my rentals. I recommend them to my family. I've never had any problems with any of my installs. Thank you Mark! read more

Mark and his installation team and his office staff are as good as it gets. High quality doors, competently installed at fair and competitive prices. I wish we could give more stars. read more

The repairman was professional & did an decent job, but the cost was way too high. Two springs were replaced (they sell them for $150). The work took an hour or slightly longer. The bill - $695! That's $500 an hour for labor. Outrageous. read more

I actually thought I wrote this review before and I was going to update it. These guys are great! I own a building that needed several roll-up doors installed. They were fast, reasonably priced, and had great customer service. Fast forward several years. I am away from work and our main door breaks down. People that I work with called to get quotes from two other companies. I had to pay $300 and $850 for each quote. I got back to town and called Automatic Garage Door and let the person that answered the phone know what happened. She was equally appalled at the charges from the two other companies, talked to Mark the owner who showed up in ten minutes. Turns out it's a commercial job, so Mark calls a friend and explains that I was just taken advantage of by two other companies. Mark sets the table for another company to come in and to help me. The service and attention to customers are amazing. Mark went out of his way to help, didn't ask for a dime, and made sure we were taken care of. Loriana, who answered the phone, remembered my shop just by the address after 8 years. This is the kind of business that keeps the city going!! read more

Main spring snapped on our segmented garage door - first company I attempted to contact never called back. AGD picked up on the first call, we picked a day for the service call, received a 2-hour service window the evening before (which I confirmed via VM), and the technician showed up on time. In and out within an hour - everyone was highly professional all the way through... Highly recommended. read more

I requested a quote from this company and when their rep showed up, after examining my present garage doors he said, "You don't need new garage doors. These are old but could last years more. Where's your WD40?" At this point he showed me how and when to lubricate the garage door hardware to prolong its life. I was flabbergasted and more than a little pleased to save $10,000+. Of course, I will call them for any future repair or replacement needs. read more

This review is ridiculously overdue. Someone drove their car into our garage and Mark and team turned what was horrible situation into a totally bearable easy project. They responded immediately, came out quickly to assess the situation and magically found our replacement door in stock and installed it the following week. I can not say enough positive things about Mark, his office, and our experience. I only wish I had more reasons to work with them! (Except please no one run into our garage again). 10 stars for Mark! read more

You guys are the absolute best and didn't make a dime off me and saved me the $95 that the garage outfit I called just before I phoned you would have charged me. I would have booked the other outfit who was going to charge a $95 home service call to re-program a couple of garage remotes for us, but they couldn't make it today and I'm heading off in just a couple hours to beat traffic out of town. So I tried the next well-reviewed garage door company on the list and phoned the Automatic Garage Door team. (I had hoped that I could just run into the shop someplace and have them program the remotes off of a working one that I already have so my wife would be all set with remotes while I was away) Lori-ann answered and was so nice, helpful and patient and, after checking the make and model number of our remotes, told me she would walk me thru re-programming the remotes myself over the phone. Of course, I was fumbling about not quite finding the button she wanted me to press and so forth but she was super nice. (And also what a luddite I was for not calling on the omniscient almighty google to most likely provide similar instructions and forgo disturbing Lori-ann, but that would have been at the expense of my not learning of this store, which I am so happy to have done) I've already written down Automatic Garage Door's name (tho it's so generic it almost reads like it can't be a real shop name) and their phone number as I know whom I'm calling the next time the spring breaks or I need some other service! Thanks a ton! read more

I love the fact that if a problem arises I can still call AGD and they will assist me.. ( original purchase 2007 ) Great customer service.. Thank you read more

I imagine Mark and his team are what businesses were like a generation or two ago. Flat out honest to a fault. Willing to treat first time customers like family. And by that I mean, telling him the symptoms of my door and he sticking by me through a half dozen missed calls and telephone tag (ALL my fault I would add). He never gave up on me. In the end he gave me encouraging advice that solved my problems. On top of that, he refused to take any payment and threatened to tear up my check if I sent him one! The woman who answered the phone in the office was such a sweetie, too. I envisioned my gramma on the other line. She probably is a lot younger than me. But I got that vibe. Do you know what I mean? In any case, If I EVER have to have a garage door repaired/replaced, I know EXACTLY who to call! read more

Mark installed our garage door in 2003. We recently had renovations done to the house and the garage door needed repair. They came out and promptly fixed it. Thanks, AGD!! read more

These guys did great work and dealt with some challenging garage situations. And other than delay a day due to scheduling, for the most part they came when they said they would. However, Mark seems to have an opinion that you are there at his pleasure or displeasure - Mark showed up a day later than originally planned and started asking whose cars were on the street because they had several large vehicles coming to do our multi door job. By coincidence my car was on the street in a spot he thought would be good for his trucks to be at, and started shouting outside my window about how I needed to move the car. Hey, I don't mind moving my car to help this process out, but let's be polite about it as it was hardly requested ahead of time. Being 8 in the morning I was getting ready for work and had a meeting at 9 - I had said I would be out there after I was done getting ready but Mark proceeded to shout at me that he had been waiting a whole 15 minutes and he got yelled at by the meter maid for double parking. He went on and on about how he was being professional - wouldn't being professional have been 1) asking in advance if anyone had a spot they could give up, 2) when not asking in advance, being a little patient that he sprung those requests at the last second, 3) when pushed back on to back off and simply give me 5 minutes to get out there to move things. Who would have he yelled at if it hadn't been my car on the street? I don't think it is ever appropriate to yell at a customer and that's what Mark did. So call Automatic if you want great work and shitty customer service. read more

I was redirected to this company when I called Wayne Dalton's 800 number and entered the zip code where the property is located. The garage door at the property is rusting and missing some paint. I was calling to get some tech support hoping to decipher the color of the door based on the labels on the door. As soon as the person over the phone heard that I was not a potential customer she couldn't hang up fast enough on me. Here was her answer: If you don't know the color how am I suppose to know. Sorry I gotta go. I have 2 other lines holding. read more

We've worked with Mark and team on dozens of projects. They are so wonderful to work with and do top quality work. Fair prices. Thanks Automatic Garage Door! read more

Great website, great 'old school" cust. service, high quality doors! Highly Rec !!!!! Mark & team are the best.

Mark and his team made replacing our garage door the easiest part of a total renovation in Pacifica. Scheduling was fast and the team is very communicative. Mark measured our garage and had a quote to me the same week. Since I don't know anything about doors, we talked through how I wanted to use the space and he gave 2 separate quotes for 2 different types of doors. He never tried to upsell me at all, prices were very reasonable. Everything happened on schedule and with the best customer service. read more

It's never fun when something breaks but at least I knew who to call when our garage door spring broke. Automatic Garage Door is the best-they really know their stuff! They came out, fixed the problem and even oiled the door. Done and done! read more

I used Automatic Garage doors to put in my new door last year and had a great experience with them. I recently damaged my door, (and knocked it off the rails) and Mark came out to take a look at it. He was able to get it back on the rails with a quick fix, and then instead of doing an expensive repair on the wood, suggested a simple inexpensive solution that I could do myself! All at no cost to me! I highly recommend them for your garage door needs! read more

I had a fabulous experience with Mark and his team. Loriana in the front office was on every detail and so easy to talk to and Mario was the most conscientious installer I've ever worked with. Mark came to our house within 24 hrs, took all the measurements, shared samples, offered advice and was on the phone with suppliers that day - our door was installed a week later. No stress. No drama. Great product and service at great value. read more