Before the long weekend, I called City Overhead Doors last Thursday. The person who answered the phone was professional and obtained information of my garage door issues. He told me that someone would be at my house on Monday at 9 am. At 9 am that Monday, John rang the doorbell. John was very pleasant to work with and quickly analyzed my garage door issues. After just an hour, John efficiently repaired the broken cables and installed a keypad. I asked John whether we needed a new replacement garage door motor. John could have worked me but said the motor was in good condition and to save my money! I appreciated John's honesty and professionalism! I would definitely call City Overhead Doors again! read more

Great customer service. Responsive after the install. Friendly and competent. I would recommend

Called to get an estimate and Ron was available the same day to provide an estimate. He was very knowledgeable and gave me great recommendations. He and his assistant (didn't get his name) also installed the opener on my garage door and did a great job. I would highly recommend them! Thanks City Overhead! read more

City Overhead Doors came in more competitive on pricing on two new springs for my garage door. However, I was more impressed with the service. They were on time, the completed job well, and in less than 30 minutes. They also went above and beyond by greasing the gears in the motor and replacing the plastic wheels to nylon wheels. They were entirely honest and said l, "I don't need new wheels, but the nylon wheels are better for the motor and little quieter." read more

City Overhead Doors - New springs. - Garage Door Services Near Me - San Francisco, California

The guy who replaced my broken garage door spring was professional, knowledgeable and awesome. Arrived quickly and did what he needed to do, and finished in an hour. I highly recommend this company. read more

Ray done my doors before over 20 years ago . The man is the best of the best. Prices might be higher,but having this guy do it was worth it. Thanks Ray read more

Ray from City Overhead Doors came and fixed our garage door, same day. He was professional, informative and efficient. Everything you could ask for. We were also very pleased with the overall price. Highly recommend this business and would use them again. read more

Called the company ASAP cuz hella want a new garage. I called Sears but they no longer serve this area so I asked if they had another recommendation and they told me to look up City Overhead Doors. A lady answered and told that they would send someone over at 9am. Allen arrived a little earlier, was very professional, and he answered my limited knowledge about garages very well! I'm excited to see my new garage when they come back. Thanks for the awesome service! read more

I called Frantic for same day repair because I reversed my car into my garage door - it bent and would not close :( Lift Master the garage door vendor provided me City Overhead Door's contact info. I called twice and was advised someone would be out in a hour to service my garage door. Tad was amazing, he explained the problem, the solution, the costs and began the repairs. I felt he was honest, frank and did quality work! read more

First of all, the two employees at their place of business were very nice and professional. I needed one garage door spring which I could have ordered at Home Depot for under $60. However, I needed to complete the job today so I was stuck. They charged me $200 for one garage door spring. Outrageous. With this type of pricing, I won't be back and cannot recommend their services. read more

I had a section of my garage to replace and Ray did a wonderful job of doing the replacement Susan was very helpful and knowledgeable on ordering the replacement section read more

Allan saved the day for me today. I called City Overhead around 8:00 am and was able to get a same day appointment. Unfortunately, my garage door motor failed and Allan from City Overhead arrived early and was completely prepared to help. He was pleasant, thorough and awesome at customer service. Thanks Allan and thanks City Overhead! read more

Terrible. Loaded dead batteries into the door control refused to come out again without charging me. Yeah no. Had to go to their office with control. Used to be good under old owner. Went down hill. They don't get customer service at least not the owner. Ladies who answer nice...policies not. Go else where I think . Sad was very good. read more

Imagine coming home late at night pull into the garage close the door and the garage door spring snaps. That happened to me last week. I had no way of opening the garage door again. I called at 9:30 at night just to leave a voicemail. But somebody answered the phone. I am so grateful. I made an appointment for 9 o'clock the next morning. I called the following morning at 8:15 to confirm my appointment. They were already on my way to the house to repair the door. Ron and Ryan showed up within five minutes. They were very pleasantAnd understood that I was meeting my friend at 10 AM. They had the garage door fixed by 9 AM. Thank you for your good work your pleasant manner. read more

We have a very low ceiling in our garage and two different garage contractors said that they would not be able to install a roll up door on our 1908 Victorian duplex. Dale from City Overhead came, said "no problem!" and he was right. They were able to put the door in easily. It's a tight fit, but it's better than the original barn doors we had. The track is a bit low on one side, but we just covered it with foam that normally covers pipes so if anyone hits their head they won't cut themselves. They make the doors to fit at their shop in the Outer Mission. I took one star off because I went there at 415 (they close at 430) one day to buy two more remotes and they were closing up and the person who was there wouldn't sell me the remotes. That was just plain rude. I bought them on line instead. An update: After two months, we noticed that there was a crack in the brand new door from a bolt being tightened too hard. In addition, the door was sometimes lifting itself up after being closed. After some snafus with scheduling, they came out and agreed to replace the cracked door panel, and adjusted the mechanism that raises the door. I removed one star from my rating for all of this hassle. I really don't appreciate having to schedule multiple appointments because a contractor can't make it when they say they will, or they show up on the wrong day and no one is home. This shows a lack of attention to details that is really just silly. read more

The cables popped on my garage door and it would close or open. They came out within 2 hours of me calling them and fixed the problem quickly! The guy was friendly and knowledgable. The service was reasonably priced as well! Will definitely use them again! read more

While having our house painted, we discovered dry rot on the lower panels of the garage door, which was installed 15 yrs before. We promptly called City Overhead Doors (they intially installed them) who came out Tues afternoon to give me an estimate after a look see. The technician Jon measured up the panels, submitted an estimate on the spot and said he could have them done and installed in three days after an office call to find out an installation slot for Friday. He arrived Fri am on the dot and installed them himself pronto. Jon did a great job, and I recommend giving them a call for all your garage door needs. Prompt, polite, efficient service! read more

The spring on my overhead garage door broke and I called City Overhead on Thursday to see when they could come out to fix it and replace my old garage door opener with a newer mode. They told me that a repairman/installer could be by on Saturday between the hours of 9:00 am and 10:00 am. On Saturday, they were early and installed my new door opener, a LiftMaster and replaced the spring within an hour. Service was prompt courteous and the installer went through the entire process of showing me how to program the remotes and the wall switch. I was very pleased. read more

February 2018 I called Overhead yesterday and had an appointment (10:30-11:00) for today to get new remote controls for my garage door opener. The repairman arrived on time at 10:30. Maybe he didn't know what he was specifically there for because he walked in garage and said, "$695 for new motor." I told him no, just the openers. Next, he got his ladder and climbed up and said, "Maybe you should get new one now. Openers cost you $275." We settled that with a firm No! He went to work plugging in a box and after a little while he found right signal or whatever and I had new Liftmaster Mod. 375UT garage openers to the tune of $50 each (twice what Amazon charges I found out after) and a bill of $270 which included $99 service fee that turns out to be $100 when added in. He arrived on time and got the job done. I deducted 1 star for high prices and 1 more for hard sell. read more

Can we give less than 1 star? One of the sensors was broken by a novice driver, and the door wouldn't shut. As I was out of town, my ex called these guys to fix it. The problem was that the sensor had a broken slot and could not be clamped into place on the Liftmaster mounting fixture. Their idea of a repair was to reattach it to the bracket with electrical tape, which covered the indicator light, hardly a professional repair. Of course, this kluge failed about a week later. They upsold her to do a "service," which consisted of slapping some grease on the sliding thing. Maybe they wiggled the rollers. This they referred to as "motor service." For this and the electrical tape "repair" we paid $200. I fixed the sensor mount myself using some scrap venetian blind brackets and some cable ties. It's firmly mounted and you can see the indicator lights! Cost = $0. Don't go to these guys. They did a crummy job of fixing the problem we had and did a bunch of stuff we didn't need. read more

These folks (I think the guy's name was John) came to my house, charged $95 minimum for a service call, put grease on my garage door tracks, and told me that my bearings were shot. "Okay, I paid you $95 to come here, can you replace them?" Oh no, we have them at the shop for $25 each. But they're really common. Okay if they're really common why don't you have some in your truck? So I'd have to pay for the parts and have them come back (for another $95). Plus a completely unhelpful attitude. Good business for them though - these guys do two $95 service calls in an hour, sometimes three. Very interested in selling me a new garage door, very uninterested in fixing mine. "Hey my cables are slack on one side, what do you think about that?" "Your house must be sinking slowly on one side, the door isn't wrong. It happens all the time." I bought the new bearings at a hardware store for $3 each and put them in myself. I found the two screws and adjusted the cables myself. Door works great now. What the guy said about the cables was flat wrong, and my house is not sinking. Loser. But thanks for the info. read more

garage door spring apiece $95..too expensive! a pair of winding rods $75..way too expensive! if u know your springs specs search nearby your area or better off yet order from amazon for half a price for springs and winding rods for under $10. read more

DON'T TRUST THIS COMPANY! I am a General Building Contractor that used this company regularly, until recently. Things have changed there! They installed a new door on a residential project for me in June 2008, and used non-galvanized bolts. By Fall 2010, the door was rotting out from the inside, where the improper bolts were used.You can stick your finger into it. I got no return calls for about three months. First they blamed the "maintenance", even though the door was professionally painted within a month of installation, and clearly is rusted out and rotten from within. No more follow up for six more months. Then they blamed it on the previous owner, and said they would not deal with it - too bad. One year warranty expired ... Contractor's License law in California says most licensed contractors' work should last for at least four years, but these folks don't seem to agree with that. At the moment, I am about to have it replaced at my own expense, to protect what my client paid for, and my good name, and deal with them through other means. DON'T TRUST THIS COMPANY! read more

The repairmen arrived promptly, the same day I called! Jonathan and his co worker were very professional, and efficient. They assessed the problem, fixed it and then lubricated the whole system. A service charge is standard for any repair person, and well worth it! I would never attempt to fix it myself. read more

Established company that does a quality job at a reasonable price. Recently had an automatic garage door installed, and technicians were great with sizing the door, and also contouring the bottom to fit the uneven concrete below. Highly recommended. read more

These guys did a great job arriving promptly, quickly diagnosing the problem, and repairing our garage door within an hour. Price was reasonable and staff from the person on the phone to the actual technician were friendly and professional. read more

They showed up as scheduled, but my project was too complicated due to my old 1907 house. Possible project, but too expensive !

We called them yesterday morning because a cable on one side of the door had fallen off. They were able to schedule someone that morning within 3 hours to come right out. Vic came out and immediately informed me what I had already suspected: My mother had paid for substandard work from one of those cheap do-it-all contractors that many Asian parents like to use because it's...well,...CHEAP and they can yell at them in Cantonese to do more for nothing or make it better with less. Never mind the codes, safety, instruction manuals, liability, etc. It's CHEAP! (Must be genetic or something.) OK, back to the door, Vic comes out and shows me all the screwed up installation and that it would be way too expensive for him to fix everything but he can at least change one of the brackets to make it fit better and not make a racket every time the door went up or down. (You mean it's not supposed to make all that noise all the time?) In the end, he charged just for a regular service call. Yes, I might have found someone CHEAPER and if I had more mechanical acumen I might have been able to do some of the work myself. (But then again, if I was more muscular and better looking, I could be a movie star too.) Sometimes you get what you pay for. read more

I called needing a new lock put in and the person who answered the phone said "Well, we could be there by 11am..." It was 10am! Sweet. He came, installed a new lock/mechanism, and was gone in 30 minutes. Fair price, nice person, who could ask for anything more. Thank you!!!! read more

Prompt scheduling, on time arrival, knowledgeable contractor, and promptly fixed the problem. Very unusual to find this excellent combination but City Overhead delivers it. read more

This company is so unprofessional it's a joke. From the way they answer their phone to the idiot they sent out to look at my garage. They came out to my place and the guy took one look at my garage door and said "Good luck getting someone to repair that." He even said the company told him NOT to take the job. Didn't offer any advice, was just a jerk, then left. My mom is a client of theirs and I promptly told her to use another company in the future. Terrible, awful, and rude. Don't waste your time or money on them. read more

Coming from a Professional Property Management point-of-view: We are impressed how quickly both our work order and extra paper work (insurance, W9, etc.) was taken care of. Thanks for your help! read more

The spring in our garage door had snapped on Sunday morning. Called City Overhead Doors on Sunday afternoon and spoke with a person (impressed I wasn't sent to voice mail) in which they had Don out first thing Monday morning to have it repaired. Don was fast and professional. Loved the great service! read more

Here's how it happened. 3pm on a Friday we heard a loud bang in the garage. The spring on our garage door had snapped, rending the door unusable. 3:05pm, called City Overhead. 3:35pm, repairman arrived at house. 4pm, door working perfectly. All for less than $200. You can't beat a repair service like that!! read more

I had John come out and he was the most pleasant young man, he communicated well what the problem was with my door and he performed the repairs with great speed and efficiency and politely left me with no mess and a secure feeling about my door's security. I would recommend this company to anyone looking for a company that takes care of their customers! read more

We had our garage door automatic opener installed 12/99, by this company 16 years ago. Constant use. Yesterday, Monday 11/16/2015, wife drove the car into the garage. Used the control to close the door. It came down with a bang. When I came home, looked at it, 2 cables sheered off. That was at 6.50pm. Could not open doors using Manual Control Phoned the company at 6.55pm, expecting an Answer mail. NO!!! HAD A REALLY PERSON ANSWER. WHOA!!! How many times do you get this?? Explained what had happened, asked if it was possible that they visit after 11am Tuesday. YES. WE WILL PHONE YOU AT 9.00AM Tuesday, 9.00am. Phone call. "We will be with you 11am and noon" 11.15am Tuesday, they turned up. Looked at the damage, broken spring and cables. Gave an estimate, which we agreed with. They opened the door,I took the car out.. In 20 minutes, they had installed new spring and cables. Now when you get estimates, always expect extras on this. BUT NO!!!!! NO HIDDEN EXTRAS. The 2 guys, partners, were polite, tidy, and knew the job. IF I COULD GIVE THEM MORE THAN 5 STARS, I WOULD. I CANNOT AGREE WITH ICHIBOD. Did he have the right company??? read more

People BEWARE!!!! City Overhead Doors is the worst experience I've had with a business. They ordered the wrong door, and tried to put the responsibility on me for their mistake. I got a disturbing phone call from the person in the company (Dale Michelle) who placed the order, stating that I was "making her look like a liar". After the correct door was re-ordered and installed, I received a City Of San Francisco Building Inspection Violation Notice because the door City Overhead installed was not vented, and no permit was pulled. The problem with that is, I did not know that I needed to pull a permit, nor did I know that the door needed to be vented. City Overhead failed to inform me on both accounts. I called City Over head four times to find out If, when, or why they didn't (or did) file a permit. I spoke with John twice, and left two messages for Dale (the owner?) without any follow-up or a return call. John is not a person that you can count on to do what he says he's going to do, period. People, I will never deal with this company again. I will call some other company to service this new door in the future. Stay away from this company.... read more

I had the displeasure of dealing with this company. They answer the phone "hello" as if you are calling someones home. They are rude and in my opinion, prejudice. I made an appoinment with this company a week ago for this past Friday. They never showed up for the appointment and never called to cancel. When I called to find out what was going on, the young lady that I made the appointment with never wrote my information down. The gentleman that I complained to asked me "should I jump up and down for you?" These are very unprofessional people who need to begin again. I would never ever ever send anyone in their direction. When I told him that I was going to file a complait, he said, "call me and let me know what happened, I'm not registered with them". I'm hoping that they will fall to the wayside of going out of business. I've never been treated with such disrespect and lack of empathy. My mother made an appointment several years ago, same thing. No one showed and they didn't care. Maybe they have sooooo much business that they have no time for making appointments or keeping them. Maybe that's the reason they answer the phone "hello". I only put one star because I couldn't put "zero". read more