I would give these people negative stars if I could. They charged my 20 year old daughter $350 to…read morepull her car out of the ditch. One tire was still on the road. Her car was in a residential development on a Sunday morning so basically no traffic or hazards. Their motto should be "Anything for a buck". She did not have that kind of money to pay so I had to cover her. Talk about taking advantage of a young woman! They gave her no indication of how much they were going to charge her. Take your business elsewhere!

Stay far away! $350 to pull a sedan back onto the roadway when only half the car was just off in…read morethe snow. In a residential neighborhood with no appreciable traffic on it, they got you with a $250 inclement weather fee (due to the safety of the operator), without disclosing it up front when they are talking to you, so you could go with someone else (or do it yourself). I have rarely been scammed this bad in my whole life! I called, and the guy on the phone said "it was out of his hands". He's just a dispatcher."

I was just here and filled my truck up via the app and ask for a $25 cash advance. When I went…read moreinside there was confusion because there was a beer rung up on my receipt and I didn't want beer on my receipt. Apparently the manager had wrung the beer up Then the computer froze and she didn't tell her subordinates who then rang my order up. The manager then just took a snotty attitude towards me like it was all my fault. I read on the receipt that she was charging me a fee when I questioned it she told me I was imagining things there wouldn't be any but I could see that said fee. She just wanted to blame me for the whole problem because she didn't know how to do her job and then she forgot to put my cash advance on there so she had to ask me all the questions again I think that was three or four times she had to ask me the questions trailer number, truck number, Trip number. Wasn't my fault just because the people in that store don't know how to do their job they shouldn't take their anger out on me and then when I started to show the slightest bit of irritation she refused to give me my $25 cash advance. So she acted like an idiot very rude and unkind through the whole transaction and then when I had the nerve to show a little agitation she said I raised my voice and I wasn't going to get my money. She probably pocketed it. I'm just putting it on here and when corporate sends me One of their questionnaires I'll really socket to her there. See around sweetheart.

Not Impressed. Heard good things. On Feb 4, 2025 made an appointment online for an oil change…read more2/11/25 1:30 PM. On 2/10 got an email reminder, and clicked to confirm appointment. Showed up today and was told my appointment was at 2:30, despite having two emails to the contrary. Bottom line, you have been warned. After my vehicle was inspected and work completed I am adding additional information to my post. I feel that their service/evaluation was thorough, and their communication throughout the process was exemplary. They are going to do follow up work on my brakes and I will see how that goes. I understand that anyone can have a bad day, and I think they deserve a second chance at a first impression based on how they handled the scheduling error, and their word-of-mouth reputation.

Don't go there! Poor workmanship! Management will lie to you and send you out the door, only to…read morebreak down. They will suck your bank account dry stay away!!!! They blew up my motor took over $7000 from me and now im sueing them what a headache.

Took my vehicle in to get serviced after the snow we had. They were straight forward, really kind…read moreand very helpful on finding the problem. Would definitely recommend coming back.

They just did a wonderful job on my old Tahoe and for a reasonable price. This business knows their…read morebusiness . I am a customer for life

they did an OK job for two of my cars at great discount than a dealer shop…read more John Li

They are not trustworthy. Took my car in for an alignment n to see why my back tire was wearing. As…read moreI had put on four brand new tires about 12,000 miles ago. They told me I needed front brakes immediately. Little did they know that I had just changed the all brakes/rotors so they were brand new. Told me my back shocks were bad and leaked out all the oil. Is why my one back tire was wearing. (ridiculous !!) And they would not warranty this new tire if I did not change the shocks. (why would a tire be warranty for wear anyway?) At this point, I did not trust them. So I paid for the alignment and a new tire and left. Checked my shocks. They had great resistance and there was no oil leaked out. Though they were rusty, but still great working condition as should be. The alignment they had done was bad as my steering wheel was sitting at 11 o'clock instead of straight up. I took it back in. They did the alignment again. And then told me that I needed four new tires is the reason the alignment went out right away. (it did not go out right away, it was bad from the second. I drove it off their lot because it was not done properly in the first place.) This guy should have at least looked at their history before telling me that I need for brand new tires to see that they had just put on a brand new tire two weeks ago. They lie and use scare tactics to have you do a service that you do not need. I would never go back. And I would never recommend them to anyone. As I sat and waited for them to redo the alignment, anyone that picked up their vehicle in that hour and a half, they were told that they needed this and needed that. So it is common practice for them to do this to everyone. I mean come on, why would they tell me I need to change my front brakes immediately when there was absolutely no wear at all on them because they were literally brand new. Had someone else look at my vehicle. The rear axle was pushed over to the side a a little bit. They fixed the problem. I borrowed my vehicle a lot to people who need it. Someone must've smashed a curb. Anyway, was the reason for that black Tire wearing. That is why I took my vehicle into St. Croix automotive in the first place. But was absolutely nothing that they did to have a solution for the problem that I actually had. All this makes me wonder if they actually change peoples oil and filter. Or just say they did, and charge them.

You are at their mercy. No other shops in the area. Took 4 days for a few heater hoses. They…read morecracked my oil pan during tow and broke my dipstick. They paid for both of them. They ended up not charging me for the tow, but that coolant leak repair wasn't sufficient. I'm leaking all my coolant out 20 plus hours later. Too much money being spent, to have these mediocre mechanics working on my truck.

Whomever was driving on 1/12/2025 at approx. 10:25pm was going nearly 70 miles an hour on icy roads…read moreon the split between I 35 and 36 headed north. They nearly ran me off the road. Just barreled their way across 3 lanes of traffic and forced me into the far left lane to avoid getting hit.

Let's be clear, if you're working with this company, it's against your will and you will be…read moreextorted. No one should willingly give their money to this company. The fact that the Minnesota State Patrol works with this place is appalling; they must have some sort of arrangement. The White Bear Lake location isn't marked and it's behind someone's house, and to say that the woman who works there is rude and unhelpful is one of the most egregious understatements of my life. They got you and they will get your money every way that they can think of.

This company was excellent priced. One flat price. Great service and quick!! Would highly…read morerecommend!!

Exceptional service! Great staff, abundance of knowledge on what was wrong with my Tahoe and was…read moreall done in a timely matter! Would definitely drive out of my way to get my vehicle repaired by this crew again!

Incredibly friendly staff, fair prices, and speedy service is everything you can expect from…read moreRoberts Towing and Repair. I came in for my check engine light and the crew at Roberts Towing took good care of my car. They were able to get my car repaired right away and even finished up earlier than anticipated. I highly recommend coming here for your car needs.