***BUYER BEWARE***…read more
We bought a Mazda 3 from Achilles Mazda and were upsold on a $1100 body scratch/rust and interior package, where we were explicitly told that ANY and ALLALL scratches or interior tears will be fixed by this dealership. Additional to that, the to make sure there were no misunderstandings, I asked if I should bring the car in per scratch, the lady explained to let them build up and come say, once a year to get them all done at once. Not bad, eh? Not true.
When we went to take the car in for scratch repair, we were told that this was not the case and were given a touch up pen for our troubles. Whatever portion of the package was for the scratches, was essentially the price of that pen. The gentleman who gave us the pen explained that we were one of a number of customers claiming the same terms of the package.
I called Achilles personally to not only report the misinformation, but to be reimbursed the cost of the package, as we wouldhave never purchased it unless the scratch portion of the package was included. At first, Achilles was willing to investigate and return our call in a week.
Fast forward two weeks. No call.
I called back to know the progress of the investigation. Achilles said it was still being looked at and to expect a call in a week. Patiently, I agreed.
Fast forward 10 days. No call.
Calling back to the dealership, Achilles was now less willing to help and clearly irate, which told me he found what he hoped he wouldn't and further hoped we would go away. Brashly, Achilles told me he would call me in a week. Not this time. I insisted he give me an answer and my money. He at first refused, to which I told him I'd be there in 5 mins. When I arrived, Achilles was out front of the dealership with my money, yelling, no, screaming, at me, telling me to never return to that dealership - all because I asked for either what I paid for, or my money back. Nothing more.
If you, a) want honest service, or b) what you paid for, this is not your dealership.
After must investigation, we found out this is characteristic of this dealership and Achilles as an owner.
HE WILL NOT HONOR HIS WORD WITHOUT A FIGHT.
As a recommendation, drive the extra 10km to Oakville if you like the vehicle. They care. I've been and very much enjoy their service.