I got careless while parking my car one day that I accidentally damaged one of my rear view mirrors…read more(not via another car). Luckily, the housing remained intact for the most part and wasn't in need of replacement. The mirror glass, unfortunately, was shattered and needed to be replaced.
That evening, I used Yelp's AI Assistant to request a quote, and it fired my inquiry to several businesses, one of which was Sinaloa Auto Glass. Sinaloa had the lowest price, though that might also be because the other businesses thought I needed the entire unit replaced when I just needed the mirror replaced.
I needed to get this glass repaired fast, and Sinaloa said the part could arrive within a day after ordering, which requires a pre-payment. They're one of the businesses that were closest to me, so I was more than willing to make the drive not once, but twice to get it fixed.
I had to take off work a little early to catch them the first time before they closed. Jessica over the phone told me they close at 5:30 PM the day I called; luckily, I had enough time to book it to the auto glass store before they closed.
The quote I requested online was the same as the quote that Jessica gave when I gave a call. However, the initial quote only mentioned a pre-payment up front for the mirror glass, but I had to proactively ask for the cost of labor. It would have been way more efficient if they had listed both prices up front rather than just the cost of the part; otherwise, I could easily have taken my business elsewhere thinking that the cost of labor was in the hundreds!
Anyways, I made the drive over to Sinaloa on the southeast corner of Rosecrans and Woodruff. It's in a separate building west of the strip mall. There's an open gate that leads to a parking lot behind their shop, but the office is at the front of the building adjacent to Woodruff.
After parking my car, I made my way onto the sidewalk by Woodruff and entered the shop where I saw Jessica behind the teller window. She gave me a form to fill out, instructing me to fill out my name, address, and phone number initially before mentioning the make, model, and year of my vehicle. After doing so, Jessica mentioned my handwriting was kind of small, but was gracious enough to write my phone number bigger so as to not dial the wrong number when my mirror glass was ready to be installed.
I almost left the shop without signing the bottom of the form, but Jessica did give me a yellow copy of it as my receipt. Jessica, while helpful, was pretty stern in her service that it almost felt like she was managing the place. Manuel Jr, the manager's son, went out to my car and used a piece of paper to take an outline of the shape of my rear view mirror glass. It took him several minutes to meticulously shape the outline, but even that wasn't enough because the next morning, his father phoned me letting me know there was an issue in getting the glass ready in time. I told Manuel Sr that I was planning to come later today, about an hour and a half before closing time, and he said it was fine, but to expect an hour wait for the glass to be worked.
Initially, I thought I would have needed to make a third trip to the auto glass shop, but after about 40 minutes inside the shop, his mechanic called me over to let me know he was done installing the glass on my rear view mirror.
Actually, it didn't look complete at first because I saw some blue masking tape stuck on the mirror, but I was told I could remove the tape the next day once everything dries out. So like as early as next morning? He didn't specify, but he did offer to remove the tape in case I got afraid that I'd damage the new mirror glass in the process.
Meanwhile, Manuel Sr. was in the office for the most part, but he pretty much treated me like a number and didn't care much about what was going on. I even saw him dozing off on his chair while his mechanic was doing all the hard work! I felt he was so careless I almost thought I could have gotten away with not paying the installation fee, but I paid anyways. He handed me back my yellow receipt, but with some wet spots on it when it wasn't wet at first. Yikes, if that isn't a sign of carelessness, I don't know what is.
Manuel Sr. was much more helpful when I asked him to take a look at the mirror the following day after I noticed a small gap between the mirror glass and the housing unit. He mentioned it was more of a cosmetics thing and not much of an issue. Not totally convinced, but he seemed more jovial that day.
Overall, it was just an okay experience at Sinaloa Auto Glass. The new glass operates fine on my rear view mirror, but I'd only hire them again if I can't find a better price elsewhere; if there's another business that can offer the same service(s) at the same price(s), I'm more likely to patronize that other business instead. Lastly, don't go there and expect to pay by check, credit, or debit because they are cash only!
