This dealership is the best I've been to, in a very long time. I have bought six cars in the last…read morefour years, for my airport transportation company, and I gotta tell you I intend to buy all of the next vehicles from O'Donnell-Lutz. My bank kept making mistakes and postponing my loan approval, and James kept the van available for me. This dealership is a success because they are ethical, professional, and will work with you in anyway needed to make your buying experience a joy. Thanks, James! See you soon!

They are very honest and loyal workers. They sell great cars and are super friendly. I would…read morerecommend this dealership over all the other ones in this area.

Purchased a 2022 Mazda CX5. What a breeze. The car is in mint condition. Only 20,000 miles. I'm so…read moresatisfied. In the past I was dealing with car dealerships, but no more. Kenny was my sale representative and he was a delight. Very knowledgeable and professional. I am more than satisfy. This will be my go-to company if and when I need another vehicle. Please stop by. You won't be disappointed.

I've waited about a month to make this review after purchasing a Ram 1500 from the Melbourne…read morelocation. My review does not reflect solely on the delay I experienced due to improper submissions of paperwork and computer malfunctions that turned what should of been a 30 minute transaction into a 3 hour, but rather my experience as a whole. In an attempt to make this review concise, I will bullet point the issues I found during my experience: - Lack of transparency on exterior dings/damage/dents between online post and in person inspection that was not rectified in price adjustment or incentive - Low quality detailing/prep of interior of vehicle before purchase. Floor mats and center console of vehicle had coffee/sugary liquid remnants all over them - Computer/Submission delays that prolonged the transaction process to almost 3 times the length it should have taken Overall, I had trouble giving the review 2 stars as at the end of the day, as I feel so fortunate to be purchasing a vehicle. However, I felt as a customer spending tens of thousands of dollars that the experience should reflect that. A totally detailed interior/exterior should be commonplace in a new vehicle purchase, as well as transparency between buyer and seller when addressing exterior damages.

It is very hard nowadays to trust which car dealer is trustworthy and ethical. I can surely say…read morethat Tony and his team do the best to accommodate anyone in any situation. If you especially want to drive a nicer car and want it cheaper, consider buying a salvage title that has been rebuilt. These guys get cars in that are broken from one side, but totally fit on the other side. Through rebuilding they create perfect as-new vehicles. They also provide loans at a great rate so you can drive out with a low APR regardless of your credit score; they'll work with you. Again, the most important thing to keep in mind when shopping for a car or getting cash for your collision vehicle, is trust. These guys are the trust!

Please stay away from this business, they have disgusting business practices they are very very…read morerude. They will scam you for a down payment after. They will use bullying and threats to take money from you. Their main targets are the elderly and people of color.

I had an extremely disappointing experience with Mercedes-Benz of Melbourne regarding service on my…read more2024 EQE. My A/C compressor failed on a vehicle that's less than a year old, and despite driving a $90,000 luxury vehicle, I was initially told I would have to wait 3-4 weeks for a loaner vehicle while dealing with A/C blowing hot air. After pushing the issue, I was finally given a loaner -- only for the tire warning light to come on as soon as I got home. The very next day, that same loaner left me stranded over an hour away from the dealership due to a bad tire. Instead of receiving support or concern, I was told to have it towed back and was immediately informed I'd be responsible for paying for a replacement tire before the vehicle had even been inspected. To make matters worse, I asked my service advisor to call me directly, but instead received dismissive back-and-forth text messages insisting I would be paying. When stranded an hour away, I was also refused assistance with transportation back to the dealership. The communication issues continued even after I resolved the tire situation myself. Before replacing the tire, I specifically asked if I could take the car somewhere else for the tire and was told yes. I will attach screenshots of the text messages confirming this. However, after returning the loaner and picking up my vehicle, Samantha texted me only after I had already left the dealership stating that the replacement tire did not match the other three and that I would need to purchase a tire from Mercedes to put on the loaner vehicle. At no point prior to this was I ever told the replacement tire needed to match the others. The lack of communication throughout this entire experience has been mind-boggling. Time and time again, expectations were either not communicated clearly or changed after the fact. Throughout this process, I felt dismissed, unsupported, and treated like an inconvenience rather than a loyal Mercedes customer. This has been far from the luxury ownership experience Mercedes-Benz advertises and honestly felt more focused on money than customer care. I strongly encourage others to consider servicing their vehicles elsewhere.

If you're looking for a vehicle, I can't recommend Trevor at Mercedes-Benz of Melbourne enough…read more We live about 2 1/2 hours away in the Tampa area, so buying a car without seeing it in person felt like a big leap. Trevor made the entire process incredibly easy and transparent from the very beginning. I originally found the car through a Facebook post he made, and after chatting through Messenger, we switched to text once I found the dealership listing. Trevor went above and beyond by sending detailed videos of every square inch of the car--inside and out. He was completely honest about its condition and made sure there were no surprises when we arrived. He also promptly provided every document we requested ahead of time, so by the time we got to the dealership, everything was ready to go. After the test drive, we were in and out in about 30 minutes. It was, without question, the smoothest car-buying experience we've ever had. This wasn't just any car purchase--it was our 16-year-old son's first car, and we wanted to surprise him. Buying your child's first car is a huge milestone, and Trevor helped make it truly special. His communication, honesty, responsiveness, and attention to detail were outstanding from start to finish. Whether you're local or several hours away like we were, I would absolutely recommend Trevor. He made what could have been a stressful experience feel easy, exciting, and memorable. Thank you for helping make such an important day even more special for our family!

Service department is awesome they always get us in as soon as they can and take good care of us.read more

Worst service department I have ever had work done at in my entire life. They will give you a…read morequote for the work ,make you check and agree to each individual item you agree to and what you decline and make you sign it before they order any parts but then when you go pick up your car and find out things werent done, they refuse to adjust your bill and take off the price they told you it would cost. If you wont pay they won't give you the car. While your car is there you can never get a person on the phone