I went there today. I still have dust in my car. It was never vacuumed nor wiped down thoroughly. I still have cat prints on the hood. Honestly the only thing that looks clean are my tires. I will never go there again. I advise you to save your money. read more

I hate to give this bad review because the owner is a good guy and he made an effort to try and fix things. The reason I'm leaving a bad review is, today's staff was so rude and incompetent they honestly should be fired. Here's the story. I came in at 5 and asked the owner if he had time for one more car cause they were closing soon and he said he did. He also accepted another vehicle right after mine. I paid $17 for a wash and vacuum job which isn't a bad deal. One of the staff members told me my car was ready so I go out to check it out. There was mud and road dirt all over the bottom, the inside had clearly not been vacuumed properly and the car looked like crap in general. I tried to politely tell one of the workers that I was displeased and was told " if you wanted a clean car you shouldn't have come so late." I was pissed! I got the manager involved and he had to force them to fix it. I was not expecting much but for $17 I shouldn't find ashes all over the back seats, dirt all over the dash, and mud all along the bottom. I probably won't be back for a long time. read more

My sister took my car Saturday...had to take it back was never vacuumed under seats or in the back hatch...pissed me off. Then I had new tires done on my car...kept hearing sound like something hitting my car thought it was rocks from the new tires... out was not. Was out of town didn't drive my car around while I was out... so it had to have happened here...the molding on the side of my car was breaking...then the manager is going to say how do you know it happened here you do the math. Will never go back and what's so funny is he said you should have checked it before you left....i didn't take it. Then he is going to have all these Christian signs up LMBO yeah right. read more

Autobrite Express - + - Car Wash Near Me - Henderson, North Carolina

Took my car to be detailed, had to ask the Detailer a to redo my windows (inside and out) and to clean the bug residue from the front. As I get home and slid the seat by I notice an old French fry. The front beverage holders on the console had not been cleaned and the side windows had not been cleaned, had dried water droplets on it. Bottom of the windshield from the bottom looked they they may have wiped it down with the same rag that was previously used to wax with. It's horrible. I expected more for $17...I may as well had went to the car was and washed it myself for $6! All they seem to care abt is making sure the tires are glossy and that ur mats have been sprayed with water smh read more

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Terrible customer service and rude associates. The hours do not accommodate working individuals. I'm told one day they stop talking cars at 4:00, the next 4:15, than again at 4:30. I rush to get there for the cut off time and each time it's different. This last time the guy stated they stop taking cars at 4:30. I told the guy it wasn't 4:30 yet and it was 4:25. The other associate shut the door to the car wash while the other guy said the were closed. Stopping taking cars at 4:30 means to me you take cars until that time. They need to have a consistent cut off time and stick to it. It was not like there were tons of cars in line waiting to get washed, there was one car that they just finished up and I would have been the next. So I called the car wash the next day, thinking that the manager or owner must leave before closing time and he/she would be there during the day. An associate answers the phone and I ask for the manger. First, he stated the manager isn't around. After I insist to speak to a manager he states he's the manager. So I tell him my problem and he's blowing me off. He stated the car wash was broken and that's why they stopped taking cars, but his employees didn't know to tell me that because he was the one to shut it down. I told him that's probably information his staff should know and then I asked about the other times I was turned away at various times. He stated they don't post hours, but I told him when I google them it says 9:00-4:30. After beating around the bush with me and after I called him out on his lies and inconsistent stories, he slipped out that they close between 4:00-4:30 it depends on if they have cars or not. So,if it's 3:30 and they haven't had a car in a while, they will close at 4:00. He proceeded to state that sometimes the staff just wants to go home a little early. He told me to come on Saturday and I said that the line is wrapped around the building and waiting hours for a car wash is ridiculous and my whole point was if they had a consistent cut off time I'd know when to be there. However when I'm told a different cut off time every single time I go there, it's kind of hard. He said that's too bad and he doesn't make the hours, but it seems to me they make up whatever hours they want and he said I'm the only one who has complained and they've been there for 20 something years. Well just because no one else complains doesn't mean they're happy with the way things are. Since this "manager" was all across the board with his stories, I asked who the owner was. He told me he was. So as a business person myself, I ran the numbers on his missed opportunity, by just not having me as a customer (about $1,200 a year) and I asked how many more people this must happen to and he's losing money because they change the cut off times everyday. The numbers and this conversation went completely over his head, which this would not happen to an owner/co-owner or true business person. So I called him out on another lie of his and I told him I could find out since it's public record and then he told me he's half owner and the other half is owned by Bowers and Burrows Oil. So I called Bowers and Burrows Oil and spoke to a pleasant lady, who was sympathetic to the situation. She stated they are the owners (there's no co-owner... another lie) of the car wash, however the gentleman I needed to speak to was not in today, which I do understand. I told her all of the problems with staff and the inconvenience and inconsistencies that I've gone through. She put me through to the gentlemen's voicemail and stated she made a note for him to call me back. I left a voicemail to describing a little bit of the situation and asked him to call me back when he had a chance. I did not receive a call back. Suggestions: Clean house and hire staff that is willing to work and perform basic level customer service (don't lie and be rude). Have a consistent cut off time and make sure that it is posted for customers to see ( "Last car taken at...") Make sure hours are followed by staff. If the car wash is broken, all staff should be informed. Offer some sort of extended hours, even if it's 1-2 days a week. People who work during the week can not make the hours that they semi-follow. So that explains why it's so backed up on the weekends. Unfortunately, I can't comment on the job they do because I can't seem to get my car wash there, but this is the only full service car wash in Henderson, so there's no other choice for this type of service and I'm forced to conduct business there if I want a full service wash. If and when I hear of another full service car wash I will be taking my business there, mainly because of the attitude of the staff. read more

Not satisfied, my car look the same as it did when I arrived there. There was a scratch on the hood.

My first car wash in North Carolina, as I go back and forth from Ohio. They hand wipe the car so no water spots. They vacuum. Everyone is beyond friendly. Great waiting area. Safe location. Great establishment. My car was covered in salt and grime and looked shiny and clean when I left. I will be back. read more

If you have a classic car or a luxury/classic car DON'T EVEN BRING IT TO WASH HERE... this is why: On my 3rd time taking my garage queen (2002 Cadillac DeVille, a pristine condition classic) to wash here, the brushes that clean the wheels ripped off one of my hubcaps ($128 per hubcap quoted by the Cadillac dealer), when one of the employees there recover it, the hubcap was useless, so the girl filed an incident report and I was told someone would contact me. A week and a half later NOTHING, no one ever tried to contact me at all, called the manager of the location and he basically told me that been a vehicle from 2002 (meaning old) he won't pay for that and he added that been that old the cap was probably hanging off already (yeah sure, is never them you know... Nevermind this car is in exquisite conditions) and that's it, from this point on the conversation was heading into a back and forth useless argument, so I decided to stop right there and call their main office in Georgia. The Georgia people told me (making use of the best customer service ever.....NOT) that we don't handle that, we go by what ever the location manager goes by -in a manner that you get when messed up busyness treat you when you are annoying them and they want to get done with you- So there you go, if you want to gamble with this place and be left with hundreds of dollars in damages that are YOUR FAULT of course... Then this is your place. (This idiots lost me has a customer for a $128 part, and I used to go there without a need of cleaning the car at all, just for the fun that my kids have when the car get cover in foam and all the color lights are all over the windshield). And here I'm now, leaving this review all over the internet (and will contact the news media too... Just wait for it) read more

DO NOT GO HERE!!! I created a yelp account just to leave a review on this place! I dropped my car 9ff and went up the street to Lowes becaise there was a line and I knew it would be a while. I came back and they'd finished my car a parked it. There was mud all along the bottom of my door, mud still on my bumper, my inside wasn't touched, my windows still had bird poop on it! I kept noticing a guy staring at me. Just standing there staring. I thought it was because of the mud... I pull up and asked him to clean it which he halfway did. Being it's the holiday season I was nice and gave a $20 tip. Leave and get home and I realize I forgot to take my pouch out of the driver door that has my tithe money for church in it. The only reason I even noticed it is because the pouch was now open. I count my money and $20 is missing. I'm so livid right now!! I want to go up there but it's Sunday and they're closed but believe on Monday I'll be there!!! read more

I never post bad reviews, but my husband took my car up there to get washed and he forgot my wallet in the car. They stole $140, so be carful on leaving valuables. read more