I dropped in on them on a "snowy" day (lots of people stayed home) and they were able to help me…read moreimmediately. I needed a state inspection. They completed it quickly and it was only $10. The guys were all super nice and friendly. It was a very positive experience! I appreciate having a great business easily accessible - close to lots of my other common stops in town. I recommend them!

Stopped in for an inspection. Had one person ahead of me. In and out in less than 30 minutes. Great…read morefolks to deal with.

We have had Mercedes and German cars since 2000. Our college kids even drive them…read more We were interested in purchasing a BMW and initially excited to find a specialty mechanic for our foreign cars needs close by. We called on Monday to see if they did pre-purchase inspections. The lady said they did for $100.00. I reiterated the price she gave, and she confirmed. Tuesday, we called to verify the appointment and cost which they did again. HOWEVER...Wednesday when they were done the "pre-purchase inspection," they said we owed "$135" because they added "Labor charges". I was livid and said we were told $100 but the man just ignored me and said I could think of it as "charging the battery" for a car we did NOT own. That wasn't funny or professional. If they can deliberately upcharge you 35% on a pre-purchase INSPECTION, that took 20 mins, then I'd be nervous to see what other "add-ons" they would include with real mechanic work. They already lost our trust and business; please be cautious!

I can tell you if you own a Mercedes BMW Porsche why take it to a dealer? You have dealer type…read moreservice without the hassle and cost at FA . I had a BMW with a Starting Issue had it towed in emailed them they were ready to go the next day to repair it . Worked it in their busy schedule and fixed it worked with my warranty one on one. I have heard "Foreign Affairs ? They are so expensive " I say you get what you pay for you wouldn't want a low quality & price surgeon working on your child so why would you want a shade tree mechanic working on your high end car !!? Are they the cheapest NOPE are they the BEST YES !!!!! Once again My BMW needed maintainance FA was there to help took me in worked around my schedule. Fixed tested done !! FAST AND EFFIECTENT !!! THANKS BRIAN AND TEAM !!! YOU'RE TOP NOTCH !!

I have worked with the service department and was very favorably impressed with the efforts made by…read morethe department to accommodate my travel schedule and was very informative in describing my needed repairs. When I dropped off my car and I guess looked around for the drop box, I was addressed by someone that wanted to know if I needed help. When I was picking up my car and was looking for the car in the lot a man identified himself as Mr. McDonough came by in a golf cart and said hop in, it is too hot to walk around to look for your car. It is obvious to me, the excellent service philosophy started from the top.

I made an appointment 2 weeks ago for today at 2:00 pm. It's now 4:30 and my Prius is still waiting…read morein line for an inspection and oil change. Go figure! And don't give me this COVID crap! This was strike 2. Same thing happened at the 6 month inspection!

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

H&J Tire in Lexington is a most trustworthy and reliable business. I have used H&J twice over the…read morepast several years, and both times found they provide excellent quality workmanship and friendly customer service. In both instances, H&J has gone above and beyond and I have been very thankful for their help. I decided to write this review after a recent experience in which I stopped in to get some air in my tires. Even though it was closing time on a Friday afternoon, H&J fully inspected my tires and thankfully noticed two punctures of which I was unaware. Instead of telling me to come back on Monday, they stayed late to complete a full repair of both tires and I was able to make a trip on the highway that weekend. I highly recommend H&J -- it exemplifies a local business that truly cares about its customers.

As a Pastor, unbeknownst to this business, I was God sent to this business to assist a tire air…read moreleak while traveling a days journey. The nearest tire was 16 miles away and it was H&J Tire in Lexington,VA. I was very pleased with the young gentlemen that assisted me. He was exceptional in customer service and tire expertise. He explained succinctly why he was doing what he was doing and I felt assured he knew what he was sharing. I made it to my next destination without any further issues. The wheel patch held up. Young man, it's only day one, and I have lifted you up to God 3x already. In life, every spiritual encounter is orchestrated by God.

Highly recommended! They do everything they can to please the customer. Way better than the…read moredealership I've been going to. Much better prices for service.

Reliable, honest and friendly. Can't ask for more in a full service shop. Really like this business.read more

Helped me out quite a bit. Fit me in quickly to their busy schedule last minute. Went above and…read morebeyond.

We wanted to start my retirement by spending a year traveling around the country in a 2002 Toyota…read moreSienna with ~190K miles. After 6000 miles, which started in CA, I took it to change the oil in Asheville, NC and was told that they wouldn't do the job since I needed a new valve cover gasket. I knew I had a small leak but figured I might as well get it done. Shortly thereafter, I found myself in Lexington for a week and decided to get the gaskets changed. Being new to the area, I went to Yelp, and after two or three calls, I spoke with Chad of Lee's Auto and explained what I wanted. He asked all the right questions, which I expected he should have given I had watched about 7 videos on changing the gasket on a V6 and came up with a good estimate, which gave me an appt for the next Monday. Nevertheless, I was apprehensive when I took it in, and he had it done before lunch and stuck to the estimate. While driving it back after the change, I smelled the usual oil fumes and hoped they would go away the next day when I was to leave for PA. It did, and we are back on the road. This is to say that Chad did a bang-up job, with very little social interaction and just straight-up professionalism. Thank you, Chad, for helping us continue our journey.

Have been coming here to this shop for many years. Never any issues with scheduling or repair cost…read more Some things may be a tad higher than national chains but that's ok! I prefer spending my money with a locally owned mom and pop shop whenever I have the opportunity! They try to be as competitive as possible with pricing, so I feel the overall quality for what services I need is definitely there regardless of my routine maintenance needs or something larger! Would recommend this shop over any national chain!

We had to pull off the interstate with a damaged tire and a full car of gear. While you were…read moreunable to help us right away with a tire replacement (all your bays were full), you were kind enough to call a number of other places and find us one that could help immediately so we'd be able to complete our long journey. THANK YOU SO MUCH, for going "above and beyond"! We were lucky we found you!