Have been coming here to this shop for many years. Never any issues with scheduling or repair cost…read more Some things may be a tad higher than national chains but that's ok! I prefer spending my money with a locally owned mom and pop shop whenever I have the opportunity! They try to be as competitive as possible with pricing, so I feel the overall quality for what services I need is definitely there regardless of my routine maintenance needs or something larger! Would recommend this shop over any national chain!

We had to pull off the interstate with a damaged tire and a full car of gear. While you were…read moreunable to help us right away with a tire replacement (all your bays were full), you were kind enough to call a number of other places and find us one that could help immediately so we'd be able to complete our long journey. THANK YOU SO MUCH, for going "above and beyond"! We were lucky we found you!

Took my car there for an inspection and coolant leak. They replaced the radiator. Two days, 50…read moremiles later, my car made a loud banging sound, overheated, and broke down. I had to pay for a tow back to their shop. Several days later they told me it was a burst radiator hose. They never replaced the hose! Ladd Auto then charged for AGAIN for labor, new coolant, and parts. (An extra $167 on top of the $120 tow) A few days later my car started smoking again. This time from an oil leak dripping onto my heat shield. They changed the oil in my car, even put the sticker in the windows, then denied the oil change when I brought the car back. I took my car to another shop. Now, just a few weeks later, I am experiencing a coolant leak again. I went here because the reviews raved about honesty. This was not the case for me! I was gaslight and problems were not fixed.​

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

Helped me out quite a bit. Fit me in quickly to their busy schedule last minute. Went above and…read morebeyond.

We wanted to start my retirement by spending a year traveling around the country in a 2002 Toyota…read moreSienna with ~190K miles. After 6000 miles, which started in CA, I took it to change the oil in Asheville, NC and was told that they wouldn't do the job since I needed a new valve cover gasket. I knew I had a small leak but figured I might as well get it done. Shortly thereafter, I found myself in Lexington for a week and decided to get the gaskets changed. Being new to the area, I went to Yelp, and after two or three calls, I spoke with Chad of Lee's Auto and explained what I wanted. He asked all the right questions, which I expected he should have given I had watched about 7 videos on changing the gasket on a V6 and came up with a good estimate, which gave me an appt for the next Monday. Nevertheless, I was apprehensive when I took it in, and he had it done before lunch and stuck to the estimate. While driving it back after the change, I smelled the usual oil fumes and hoped they would go away the next day when I was to leave for PA. It did, and we are back on the road. This is to say that Chad did a bang-up job, with very little social interaction and just straight-up professionalism. Thank you, Chad, for helping us continue our journey.

My Mercedes diesel truck broke down on a cross/country trip. 500 miles from home and another 500 to…read morego. The first two shops I went to said they could not help me. I was in TROUBLE. Short on cash and an over sized vehicle 15.5 feet long and 10 feet tall that is very expensive to tow. I hobbled (5-20 miles per hour) into Shenandoah Diesel late on Wednesday afternoon just before the Friday to Sunday 4th of July weekend. They diagnosed it within an hour. Found an inexpensive hotel for me and drove me to it. Ordered the part. Picked me up from the hotel the next day and got me back on the road. So very grateful. Mot only is Shenandoah Diesel run like a well-oiled machine, they understand that there are people involved. I am so very grateful, not only for the repair job, but for their amazing kindness. So appreciated.

Jim and the crew at Shenandoah Valley Diesel were willing to work with me when things didn't go as…read moreplanned with my Ford E 3500 Diesel Bus. They did good work, and worked with me graciously to figure out how to have things meet my budget. I could be more thankful for both their work and their attitude towards their customers. Thanks to Shenandoah Valley Diesel

Our shop that usually does our tires and oil changes has unfortunately shut down. We are looking…read morefor a new local shop and thought we would give Ideahl Tire a try. I called on a Tuesday afternoon and asked them when they could do an oil change on my Jeep. The gentleman told me that they could do it Wednesday at 7:30 am or 1:00 pm. I told him I would take the early appointment. He asked if I wanted a tire rotation as well. I said sure a tire rotation and a synthetic oil change at 7:30 am. I told him I would drop it off Tuesday evening and leave overnight since it was an early appointment. On Wednesday afternoon around 1:00 pm to pick up our jeep, much to our dismay the tire rotation was done but they hadn't done the oil change yet. The gentleman told we it would be about 45 minutes, I told him I would come back I didn't feel like waiting in a tire shop. We went on home and after about an hour and half I called to see if the job was complete. After several minutes on hold I was told yes it's ready. I go down to pick up and notice it's cheaper than expected when I'm paying. They tell me the keys are in it and have a nice day. I went out and looked at the receipt and realized that they used standard oil. (Really?) I mean a professional shop should ask and at least make a note when specifically requesting synthetic oil. So not only was it not ready on time but they goofed it up as well! We ended up getting a refund and the only thing the counter person had to say was "there's that" as he handed me the receipt for my refund. Definitely not the shop for us. We will keep looking and I suggest you do too.

Our car was towed to Idiehl and they had our car one solid month. In that time they claimed they…read morelooked at the car and could not figure out what was wrong and claimed they had a specialist coming to look at the car. Not one time in four weeks did this place contact us, we had to contact them on every occasion to get updates. They "claimed" the specialist didn't have very much time to look at the car, again NEVER contacting us we had to reach out to them. After four weeks with NOTHING no answers, no car fixed NOTHING we had our car towed to a different location. United had looked at the car and found the issues within 72 hours. Thankfully United is actually here to help. I would never recommend Idiehl.

I, normally, have Obaugh Ford do my oil changes. I needed an oil change before leaving for a trip…read moreand Obaugh Ford could not get me in. I chose to use the services of Take 5 and I'm very happy that I did. They got me in quickly, they were very polite and professional, and performed my service to my exact specifications while I waited in my F250 Super Duty PowerStroke. I provided my own oil and filter and the cost of the visit was only $45.24. The entire visit lasted, maybe, a little over 10 minutes. The service technician used care and assured my filter was tight and didn't leak. The technician checked the oil level 3 times and showed me the level on the stick before I left. I have found a great alternative to the dealership!! I will definitely come back here again for future oil changes. Extremely satisfied and I rate them AAA+++ (My highest rating)

first time coming and last time coming I normally go to wal mart but have been to both Staunton and…read moreWboro 3x in last week and I really needed it done it was fast but very expensive I could have went to my dealership and paid less that's one expendive bottle of water! people were nice but aren't most people who take alot of money for something so simple I'll just have my husband do it from now on!

My son, a college student, had a blowout on I-81 traveling back to school. Hours away from home,…read moreand never having dealt with such a situation, I looked to see who looked reputable in the area. I saw the positive review for H&J. Jim answered the phone, and from his voice and demeanor, I knew this was the guy I could trust to help my son, hours away from home. Jim didn't have the right tire in stock, but he ordered it and let my son study in the shop while waiting for the tire. I was shocked at how reasonable the price was for the repair. It's nice to have people like Jim in the world when your child needs help hours away from home!

As a Pastor, unbeknownst to this business, I was God sent to this business to assist a tire air…read moreleak while traveling a days journey. The nearest tire was 16 miles away and it was H&J Tire in Lexington,VA. I was very pleased with the young gentlemen that assisted me. He was exceptional in customer service and tire expertise. He explained succinctly why he was doing what he was doing and I felt assured he knew what he was sharing. I made it to my next destination without any further issues. The wheel patch held up. Young man, it's only day one, and I have lifted you up to God 3x already. In life, every spiritual encounter is orchestrated by God.