had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Have been coming here to this shop for many years. Never any issues with scheduling or repair cost…read more Some things may be a tad higher than national chains but that's ok! I prefer spending my money with a locally owned mom and pop shop whenever I have the opportunity! They try to be as competitive as possible with pricing, so I feel the overall quality for what services I need is definitely there regardless of my routine maintenance needs or something larger! Would recommend this shop over any national chain!

We had to pull off the interstate with a damaged tire and a full car of gear. While you were…read moreunable to help us right away with a tire replacement (all your bays were full), you were kind enough to call a number of other places and find us one that could help immediately so we'd be able to complete our long journey. THANK YOU SO MUCH, for going "above and beyond"! We were lucky we found you!

Took my car there for an inspection and coolant leak. They replaced the radiator. Two days, 50…read moremiles later, my car made a loud banging sound, overheated, and broke down. I had to pay for a tow back to their shop. Several days later they told me it was a burst radiator hose. They never replaced the hose! Ladd Auto then charged for AGAIN for labor, new coolant, and parts. (An extra $167 on top of the $120 tow) A few days later my car started smoking again. This time from an oil leak dripping onto my heat shield. They changed the oil in my car, even put the sticker in the windows, then denied the oil change when I brought the car back. I took my car to another shop. Now, just a few weeks later, I am experiencing a coolant leak again. I went here because the reviews raved about honesty. This was not the case for me! I was gaslight and problems were not fixed.​

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

This garage was recommended to me by two Nelson County locals, so I thought they'd be a great…read morechoice to help me with some issues on my '03 Tundra. Called a week ahead to make an appointment--they're very booked--and made arrangements to drop the truck off for brakes and an oil change. All good, right? Well.... For starters, when I show up with my truck on the appointment day I'm greeted with blank stares and told that I don't have an appointment. Which is funny since I arranged for someone to meet me at the garage and give me a ride into work. ANYHOO... They ended up taking truck and I explained quite clearly what the problem was: the front rotors seemed to be warped because I had a wobble in the wheel when stopping and I have a lot of screeching, bussing, and noise coming out of the back brakes. Also I needed an oil change and the cold air intake filter and air filters changed. No problemo, they said. We will let you know when it's ready. About a week--yes, a week--later, I get the call they have my truck done. I was presented with a bill for nearly $600 for the repairs, which included an oil change, air filter (not the cold air intake, which they said they couldn't do because it's aftermarket. Ummm. Wut?), and front brakes with new rotors. Seemed pricey to me, but ok. I'm told these guys are good. I asked about the back brakes and was told they just needed cleaned out because of debris and dirt in the drums (which makes sense. I live and work on a farm). Ok then. Hand them a couple weeks salary and I'm out the door. The next day I had to travel about 400 miles round trip for business and, as soon as I had to really apply the brakes...the entire vehicle shuddered and felt WORSE than when I had originally brought it in. I will say I noticed a slight roughness at low speed when I took the truck home that day, but I attributed that to the new pads needing to be broken in a bit. I don't know. I'm not a mechanic. The entire trip I was worried the truck was unsafe. The shuddering and bucking increased as the brakes heated up and it just got worse and worse. So, I called the garage back and told them I was extremely unhappy with the work and they needed to make it right. I also asked if a tech road tested the vehicle after the work was done because even at low speed the brakes didn't feel smooth. To their credit, they took the truck back in and re-evaluated without complaint or cost to me. I mean, yeah. The least a mechanic can do is stand by their work. A few hours later I get a call from the shop manager who tells me that the rear drums are warped and need to be replaced. Wait. What? You intitially tell me that it's just dirt and debris and now you're telling me that the drums are warped? Was this not part of the inspection when you had the goddamn drums off the vehicle?! Did no one actually check to see if they were in spec? Apparently not. After some back and forth, I agreed to pay for the parts if they would comp the labour, to which they agreed. A few hours later I get a call telling me that they got new rear drums from the parts store across the road and they were worse out the box than what was on there. I asked if they took that up with the parts store, or if they tried ordering from another supplier and was given a rather opaque explanation about how you just can't trust parts from parts stores anymore and, hey, Toyota has the drums in stock for twice what we quoted you before on the same part. Now I'm pretty upset. To recap: $600 to make my vehicle LESS roadworthy than it was when I brought it in. An entire WEEK to do LESS than what I asked them to (apparently after market parts are like confusing?!). And every time the shop manager opens his mouth it's costing me more money. I know for a FACT they did not road test my vehicle after the work was done. If they had, even a day-one oil change tech would have felt something off with the brakes. So I was let to leave their shop in a vehicle that could have been catastrophically unsafe. My rear brakes still shriek and squeal and I don't like driving on the freeway if I can avoid it. Since I handed Stoney Creek Automotive six bills to fuck up my work truck, I can't afford the money I need to ACTUALLY FIX IT. So if you have a lot of money, a lot of time, and don't care too much about quality service, I guess take your vehicle here. Otherwise, a shady tree mechanic and a sixer of PBR tall boys would likely be a better bet. Worse. Mechanic. Ever. Do not take a tricycle to these jokers.

Do not put Wintergreen, Va as your primary address or tell them you have property up there or they…read morewill take advantage of you! You are much better off saying that you are a local - maybe then they won't rip you off. They charged me $200 to change my cabin air filter. I had an oil change, cabin air filter change, front brake pads and rotors and back brake pads done and they charged me $1,100 - they wouldn't give me the quote beforehand and I was in need so I guess I was prime prey for this terrible business. Then they wanted to get me to buy new tires These people are swindlers and I highly recommend that you do not come here. Avoid it like the plague.

Took my car in to have brake pads replaced. Larry, the owner, came out of garage and asked why I…read morewanted to replace the pads. I explained that where I took my car for annual inspection (did not know Midland Trail does inspections) I was told I needed to replace them. I admit I wondered how the guy doing the inspection could tell simply by standing behind my car and having me hit the brake. Larry told me I did not need to replace my pads and in fact would not need new pads for another 10-12,000 more miles. And he would not even let me pay him for his time. So nice to find an honest mechanic.

I recently had to have my car towed here after breaking down on the side of the interstate. The tow…read moretruck driver Eddie recommended Midland Tire, as that's where he had taken all his cars in the past to be fixed. He said they were a trustworthy company and they did good work. I was not let down. Larry with Midland Tire went above and beyond, and fixed my car (bad coil pack) on the weekend when they were supposed to be closed. My car was ready in less than a day, and he even came into the shop on a holiday (Labor Day) so I could pick my car up. I really appreciated the hospitality and selflessness they showed. I would definitely use Midland tire again in the future!

Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

I got my car battery replaced here. I was very happy with the service and the result. I would…read morelikely return if I have more car problems in the future.

Nothing fancy, but got the job done. Efficient, friendly and economical. What more could you want?…read moreIf you need fancy wait rooms and coffee machines, you probably want to go somewhere else. But if you want your car fixed and not choke at the size of the bill, Jon's the place.

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.