Leroy's Automotive is hands down the best auto shop in town! I went for the first time with an…read moreunknown issue, which he diagnosed quickly. Leroy directed me to the right specialist to get it fixed! Leroy is friendly and knowledgeable and went the extra mile to ensure I was cared for. Because of his kindness, I'm returning for my routine repairs. I wouldn't trust my car with anyone else! Teresa. H

Leroy is an intelligent, skilled mechanic and does good work at a fair price. He is accommodating,…read morebut his seems to be a one-man shop. So, while he is friendly and polite enough, he does not have the time or disposition to talk through a customer's concerns. If you know exactly what you want, Leroy's Automotive is a good bet. Otherwise, be prepared for what some might call a condescending attitude, but what I would call direct and honest.

Young Gunz Collision did a fantastic job on my rear hatch and window repair. They were quick to…read morecommunicate and respond to me and did an excellent job repairing and painting my car. They did the work well, promptly without delays and were always friendly and very courteous. The price was also very reasonable. I highly recommend Young Gunz in Waynesboro!!

Took my car there for an inspection and coolant leak. They replaced the radiator. Two days, 50…read moremiles later, my car made a loud banging sound, overheated, and broke down. I had to pay for a tow back to their shop. Several days later they told me it was a burst radiator hose. They never replaced the hose! Ladd Auto then charged for AGAIN for labor, new coolant, and parts. (An extra $167 on top of the $120 tow) A few days later my car started smoking again. This time from an oil leak dripping onto my heat shield. They changed the oil in my car, even put the sticker in the windows, then denied the oil change when I brought the car back. I took my car to another shop. Now, just a few weeks later, I am experiencing a coolant leak again. I went here because the reviews raved about honesty. This was not the case for me! I was gaslight and problems were not fixed.​

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

From my personal experience, I advise you to avoid Timber Ridge Auto repair. They turned a great…read morecar into a dead car. It has been an awful experience. We took a Volvo in after the AC compressor they had installed last fall seized and broke the serpentine belt. We said we wanted an estimate to fix what needed fixing. For $2400 they replaced the AC and belt. Upon leaving the shop the car's AC worked when moving but blew hot air at idle. We took it back. They charged another diagnostic fee and said it needed a fan....for another charge of just under $1000. Immediately after the second pick up the car started throwing codes and blowing hot air; again. Third trip back. They admitted they installed a faulty compressor. After repairs for which they refused to give a statement of what they did to the car, the car died that night and had to be towed away. After putting over $3400 into repairs the car was never driven again. I know Lexington is limited in repair shops but please find anyone else for your auto needs. I had no idea one shop could cause such chaos ultimately leading to junking the car.

Last Friday I was in Lexington, Va and my "Check Engine" light came on. I stopped by a (Ford)…read moredealership to have the code checked on my Kia and was told what it was (#3 cylinder misfire) . After checking several automotive repair shops (all too busy to look at it) I came across TIMBER RIDGE AUTOMOTIVE. These people are honest, extremely fair priced and fixed my vehicle within a few hours and it's actually running better now than in years. They did what was requested and offered me hot coffee !! If I lived in the area, they would be my go to repair shop. THANK YOU TIMBER RIDGE for all you did for me and getting me back on the road !!

We recently brought in a car to be cleaned after a minor coffee spill that left a few brown spots…read moreon the ceiling. The car was quite clean to begin with and after paying $215 we were disgusted to see that not only had the coffee spots not been cleaned, it seems that they did little to actually clean the seats and cloth on the inside of the car. I believe we payed way to much for a service to not been completed.

Got my Outback interior detailed. Worker did a great job taking care of it and I'm happy with how…read moreit turned out. However, I was called at 3pm and told the seats were still wet and to come in the next day when they open at 8am; ok no problem. Got there at 8am and was told that the owners car was blocking mine and he wouldn't be in to move his car for 30 minutes; so my pregnant wife and I were told to wait for that. Owner finally came in at 845 to move his car. I was not satisfied as a paying customer with how the owner spoke with us. Good business, not run well.

Yeah this is a fantastic place. this is the second time I've been here, I've got an old car that's…read morebeen in an accident so it has some problems that need fixing a lot. I called them and they opened up my car on the spot. they told me it would take under an hour to get me an estimate and they kept their promise. I'm quite happy with their work and highly recommend them!

Extremely helpful, on the ball, and offered a discount for a minor mistake. You'll find classic…read moresmall town values with these guys, being a family business they treat everyone like their own. Very good.

This a gem! We were on our way to Harrisonburg from Richmond when the check engine light came on…read moreand the car started shaking. GOD and the GPS sent us to People's Garage. The mechanic and his dad stopped what they were doing, repaired what was wrong and had us in our way!!!! Thank you for your kindness.

I give it try since it was near my house. Unfortunately, they could not deliver the quality of…read morework. Have to go to different shop to fixed the issue they couldn't rectify.

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.