Thanks to this Napa for helping us out with a dead battery that was under warranty. Went above and…read morebeyond to get us up and going on the road again!

As a Pastor, unbeknownst to this business, I was God sent to this business to assist a tire air…read moreleak while traveling a days journey. The nearest tire was 16 miles away and it was H&J Tire in Lexington,VA. I was very pleased with the young gentlemen that assisted me. He was exceptional in customer service and tire expertise. He explained succinctly why he was doing what he was doing and I felt assured he knew what he was sharing. I made it to my next destination without any further issues. The wheel patch held up. Young man, it's only day one, and I have lifted you up to God 3x already. In life, every spiritual encounter is orchestrated by God.

My spare blew out and I got towed to this spot . I had to wait the next day for the shop to open ,…read morethe staff was friendly and incredibly helpful . The shop was very busy and packed with people dropping their cars off. However they got me in and out as fast as they could . Prices are very good and reasonable .

If you are in need of a rental... please avoid this place at all costs. Even if your car has a…read moresafety warranty, they will not be able to get you a rental. They expressed that they do not work with Ford anymore for rentals and you have to pay for it. The most stressful week of my life dealing with this.

We bought a 2023 Mitsubishi eclipse cross 3 months ago. We weren't told until after we had signed…read moreall paperwork that it only had one key fob. Brandon Hatcher told us he would try to find the other one that he thought it was around there somewhere. I contacted him a couple times and he said he couldn't find it. Then nothing more from him. No other suggestions at all. So we are stuck with paying over $500 for a new one. Dealerships are supposed to provide two keys! If I had known this they could have paid for it or kept the vehicle. I'm dissatisfied!!

I almost forgot about this place. On my last vacation road trip I was on my way back home and…read morenoticed that I needed to get new wiper blades. There wasn't much around where I was at the moment, but this was there. It sits at such a weird intersection. Especially since it was so busy, showing a well needed business. I somehow got here with no trouble and went inside. As soon as I was inside I was asked if I needed any help. Great to be greeted as soon as you walked in, but I needed no help. This wasn't my first go around at getting wipers. Went over to the section and found the two different sizes I need and made my way to the register. Paid and went outside. I appreciate that you are able to change and dispose of the old wipers here. Took a few minutes to do so and dispose of the old ones. Got back to the intersection and on the road I went.

Regie went far above and beyond to help us. He spent hours working with us to get everything…read morerepaired and safe so we could get back on the road. He didn't rush the job and made sure everything was done right. When you're stranded on a road trip, finding someone willing to help like that means everything. His professionalism, kindness, and willingness to stay with the problem until it was fixed really saved us. If you need an honest mechanic who truly cares about helping people, this is the place to go. We cannot thank him enough for getting us safely back on our trip. Highly recommend!!

Regie is truly one of a kind. He went completely out of his way to make sure we were able to get…read moreback on the road. He spent nearly three hours helping us and went far above and beyond what anyone would normally expect. Even though he typically works with heavy equipment and we just had an enclosed trailer, he still stepped up and took great care of us. We are incredibly grateful for his help.

BEWARE!!!!!! I…read morecalled Ballard and Parker Auto Service Center and tried to set up an appointment for my son (VMI Cadet) to get an inspection done ($16.00). "Doug" sounded very friendly and knowledgeable when my son took and dropped off the vehicle he asked that a check engine light be checked... he ended paying over $280. For basically a tuneup (change of Spark plugs and wires) with the inspection. Buyer beware.... I tried to reason with him... he said his prices were just.... NOT SO! EVERY OTHER SHOP WAS BETWEEN $50 AND 150. CHEAPER. I don't wish him ill, but he should not take advantage of students just cause his shop is the nearest to the colleges I informed him i would have to put this review due to his overcharging my son... he said to go ahead since it wouldnt affect his buisness... Please help change his mind by checking other shops and let him know you saw this review.

Warning! Worst place ever. I wouldn't have even given 1 star…read morebut Yelp didn't give me a choice. I made an appointment on Thursday 10/4/18 for Tuesday 10/9/18 to have the lower ball joints replaced on my truck. I was told the job would take 4 hours. I dropped my truck off at 7:30 am and drooped my keys off in the door slot, since no one was there and walked to work. I called at 9am, no answer. 9:30am no answer and again at 10:30. I wanted to make sure they had gotten my keys and information since no one took it over the phone. The guy that answered didn't seem to care and only said that he hadn't gotten to it yet. Since I didn't get off work till 3, it was ok at that point. When I got off work and walked back to the shop to pick up my truck, the job wasn't even started. The guy just shurgged at me and said he hadn't gotten around to it, but I could reschedule for the following week. My truck had been left unlocked with the keys in the ignition and unattended all day 0 on Customer service 0 on integrity Save yourself the agravation and wasted time and call a different machanic.

I dropped in on them on a "snowy" day (lots of people stayed home) and they were able to help me…read moreimmediately. I needed a state inspection. They completed it quickly and it was only $10. The guys were all super nice and friendly. It was a very positive experience! I appreciate having a great business easily accessible - close to lots of my other common stops in town. I recommend them!

Stopped in for an inspection. Had one person ahead of me. In and out in less than 30 minutes. Great…read morefolks to deal with.

We went in for an State inspection and it failed for a few things. We took it to a shop we usually…read morework with to get the issues fixed and they said several of the things they mentioned didn't make sense. The shop said a line that they said was leaking just had some oil on it, the boot they said was torn was fine other than being wet and a few other issues like that. We got everything that was actually broken fixed and took it back. When we asked about one of the issues their response was "I can call the state police to come down and explain it to you." They may have made some small mistakes on the inspection, those things happen but their customer service was appalling and is why I will not be returning.

Honestly, I don't usually leave reviews, but I feel like I need to warn others about this place…read more Please don't take your car here, especially if you need an inspection. They completely misdiagnosed my car. They told me I had a bad tie rod, so I went ahead and spent the money to have that fixed along with an alignment. The problem is, when I took my car to another shop for a second opinion (and to get another issue fixed for the inspection that Valvoline could not fix), it turned out the real issue was the rack and pinion, not the tie rod. That's a major steering component that any decent mechanic should have caught. Because of their mistake, I ended up spending a lot of money here for work that didn't even fix the actual issue. Then I had to turn around and spend another $1,500 (technically 2.5k counting the other muffler issue.) at a different shop to finally get the rack and pinion replaced. On top of that, since the alignment they did here was before the rack and pinion was replaced, it was basically useless. I asked if they would at least do another alignment for free given that I had just paid for one with them and had already spent over $1,000 in the past week at their shop alone. They refused. At the end of the day, they completely dropped the ball on diagnosing the issue, charged me for the wrong repair, and wouldn't even make it right when I asked. If they were real mechanics instead of just guessing at surface-level problems, this never would have happened. Save yourself the headache (and the money) and go somewhere else.