Great quality work from the technicians, and my car is running perfectly. However, the wait time…read morewas far too long--even with an appointment--and the final bill was overpriced compared to independent shops. I'm glad the job was done right, but the cost and time make me hesitate to return. If they would just be upfront about how long it will take, or change the appointment scheduling system somehow, that would greatly improve customer satisfaction. I hate leaving negative reviews, but I tried to give constructive feedback. Thank you. I know you have a LOT of customers to handle!

Completely ghosted us. Would NEVER bring my car here again…read more In August, AAA towed our new Toyota Corolla Cross to Stevinson after a pothole damaged the tire and wheel. I was assigned to Ryan Twal in the service department. Stevinson had our car for about 10 days, and after dropping it off, I was never able to speak with Ryan again. We called repeatedly--sometimes 10+ times a day--and no one in the service department would answer. When we returned from an out-of-state trip, we called around 16 times in ONE DAY trying to get an update. We eventually gave up and physically drove to the dealership. Even then, they couldn't answer our questions because Ryan wasn't working that day and it was 'his case.' Worst of all, we requested the complete inspection report from the beginning. We paid the $1,200 bill and got our car back, yet TWO MONTHS and numerous follow-up calls later, we still haven't received it. I even left negative feedback on their customer survey and no one followed up. The repair cost isn't the issue. Spending two months chasing a dealership for basic information about work you've already paid for is unacceptable. The complete lack of communication and follow-through is why I would strongly recommend having your vehicle serviced elsewhere.

Went to Jiffy lube first in golden they were going to charge me $65 to replace my front left turn…read moresignal. They said it was a 5 min job. So I leave disappointed tell them I'm not paying that much for a five min fix I'll just figure it out myself. I just cannot justify paying that on such a fixed income and I feel like I'm being robbed! So I head to O'Reilly's meet Demetris amazing young man! I needed new wiper blades too. He helped me get what I needed. I did not ask for help, he just offered to look at the light and he just replaced the wipers for me. I have had a lot on my plate lately and well not a whole lot of income. I am not really the most car handy person fixing/replacing stuff. He had such a genuine heart, kind, encouraging soul. In my line of work it's rare to see such a giving YOUNG person who authentically cares about humans not just a job or paycheck! I would go back again just because sometimes even if it's just a lightbulb we all have needs and skills. I personally hate all that car stuff it's not my skill, I truly believe God brought him in my day to help me in sincerity and humbleness. I had a really hard week and something seemingly so small made my whole day! It's such a treasure when we get to see the compassionate side of humanity! He cared enough to recognize a woman with a need then to just meet it. He was polite and professional, he fixed it in 5 min. And saved me from paying 3 hours of my life I would have had to work for over a 5 min fix. That's excellent customer service at its finest! Thank you sir! For loving what you do and making a difference!!!

amazing customer service from Bodie today. He was courteous, very knowledgeable, and fast. A true…read moreprofessional! I'll always be going to this store.

Walked in looking for an oil filter for my car and an employee, Connor knew exactly what I was…read morelooking for. I was in and out of there in minutes.

Avoid Golden Advanced Auto at all costs!!! They sell bad…read morebatteries and then refuse to honor the warranty you pay for! Twice now with 2 different cars the brand new DieHard platinum batteries I purchased with 36 month warranty went bad in just 6 months! 2 in a row! Sam used the stores tester on my last one and said it's not the battery, it's my alternator, I said it's probably the battery since the last one in a different car lasted only 6 months too, Sam refused to honor the 36 month warranty and continued to blame my alternator, he even said he was sure it's the alternator.... I said in a stern voice I'm gonna need a new battery here today and Sam said he can get me a new battery but it will void my warranty, so I said fine, let's install the new one......but then he wanted to charge me full price for a new battery and even said there would be no warranty cuz he said my alternator will just eat it up. I was turned away with a dying battery. Sam refused to honor the 36 month warranty that I paid Advanced Auto for! So, I located a new alternator and went to Auto Zone to pick it up, scheduled my mechanic to come install it and when he came out and put on his tester he said my alternator is working fine, and that the battery is bad! We went back to the store together and manager Joe put it on the same tester they have and instantly honored the warranty and gave me the free replacement battery that I wanted in the first place from Sam. But I had to pay my mechanic $125 for the service call! I called corporate to complain and the district manager Glenn Richardson called me with stall tactics, wanted to argue my mechanics diagnosis, didn't seem to accept any responsibility, and would not refund me the $125 I had to pay my mechanic. He didn't seem concerned with his stores negative reputation and now he doesn't return phone calls! Glenn Richardson could not settle my complaint, he's just a yes man for Advanced Auto Parts!!! What a waste of time and money dealing with these people! Avoid the nightmare at the Golden Advanced Auto!!! I should of listened to the negative word on the street that I heard about Golden Advanced Auto, they have a really bad reputation that's getting worse! Every time I'm in that store there's always a customer complaining about the service there! Avoid this nightmare store and go to Auto Zone or O'rieleys just down the street! PS: One time when I bought a new battery, I now remember as he was wheeling the battery up front on the cart he was wiping the battery down cleaning it... why did they have to clean up a new battery? It appears Advanced Auto is taking in the returned bad batteries and putting them on a charger then selling them as new batteries!!!

Jeramiah Piel, the store Manager and his Special Team Associates, are the most accomodating,…read moreknowledgable, and great communicators. I have had sevearal issues taken care of without delay. They are a well trained team and no nonsense operators. Jeramiah is also a licensed air conditioning expert who recently saved me from a costly disaster. I have traveled across Denver to Lakewood for their assistance! Thanks to you all AutoZone, 12190 West Alameda, Lakewood, CO.

Dont buy anything from them that dosent have a warranty on it because apparently if u try to return…read moresomething that you bought using ur phone number it dosent show up unless the item has a warranty so all u can get is store credit , thought the whole point of the phone number was the save purchases Incase u lose the receipt, even if it's still in the package an unused an un open

This place actually helped me with my dying battery. I am glad considering next door is the worst…read moreautozone Iv ever been to, they absolutely did not want to help and withdrew information that was super important. I ended up calling O'Reilly right next door and they were even friendly on the phone telling me more information than autozone, we came to the conclusion it was my battery that was not doing well and they got a sale on a new battery and now things are better. It blows my mind how much the autozone next door did not care at all. It may be just that location as even the guys at O'Reilly said they do that to everyone and I believe It. I guess they just don't care about business. Thanks O'Reilly and every one that works here you guys rock and thanks for giving me the correct tools to remove the battery. You helped with a lot of stress.

My car battery died this weekend, so went to O'Reilly's to get a new one. The manager was so…read morefriendly and helpful. They really take customer service to a new level.

I just visited the store at: 11101 W Colfax Ave, Lakewood, CO 80215. I saw the loose dog through…read morethe window and was about to peek my head inside and ask them to leash the loose dog. Then it busts through the door and tries to attack my Assistance dog!!! I called and tried to speak with the manager but they put me on hold and never answered. The next managers number on the their door isn't in service. I'm VERY VERY upset on many levels. The lady who finally grabbed the dog didn't even apologize. I hope my assistance dog is able to recover from this issue, he's medically vital to my independence.

I just went in there trying to get a gasket which I don't know the name of the part. And the two…read moreladies at the counter stopped me in the middle of talking and said they ain't mechanics. And they can't look it up on the computer as they don't have diagrams.

Hunter was so helpful and knowledgeable and was able to fix and get our bike rack on to our new…read morecamper van. Thank you!

I definitely recommend this establishment! I was in process of purchasing an ebike, so needed a…read morebike rack to accommodate. I had NO knowledge of bike racks, so I didn't know what to consider. Colin helped me from beginning to end in picking just the right make and model. He even assisted me over the phone when I had a question on removing the rack from my car's hitch. The price for the hitch I ended up purchasing was the exact same price at REI and Amazon, but neither of those places put the hitch together for you and place it on your vehicle. I recommend Rack Attack in Golden for your all your next rack needs.

My boyfriend and I purchased a total lemon from SHARPEST RIDES about 3 years ago. We had put…read morethousands of dollars into our p.o.s of a car in hopes it would overcome its challenges.Not to mention the whole buying experience was terrible at Sharpest Rides, when I had finally had enough, we found the car we originally wanted at EMPIRE NISSAN. I texted them and a awesome gentleman named Dustin messaged me back, we got the ball rolling and when we arrived he was ready for us. We had to trade in our car that we were upside down on in our loan, they gave us more than blue book value for our trade in!!! It was hands down THE BEST CAR BUYING EXPERIENCE EVER!!! Everyone was warm, friendly, honest and helpful. You could definitely tell that the energy here was good! Dustin was amazing, helpful, compassionate and he went ABOVE AND BEYOND to take care of us. He hooked us up with extra coverage and some other helpful support for the car, and mind you he threw this in after we had already decided to buy the car, so it wasn't even used as an incentive, more like a surprise gift!!!He also recommended and scheduled our window tinting with their guy, for an amazing rate. They said they heard many horror stories from SHARPEST RIDES and wanted to really help to ensure this experience was way better.I could go on and on about how great Dustin was and really everyone we dealt with and met that day. My boyfriend cannot stand buying cars, nor car sales people because they are usually sneaky and out for themselves, not at Empire!!!and even he couldn't believe the awesome upstanding service we received! I highly highly recommend buying your car from Nissan Empire in Lakewood. So go see Dustin at Nissan Empire Lakewood, and tell him Tiffany sent ya!

Customer service is not consistent. Weekdays, you get decent help. Weekends - staff is not helpful…read moreat all.

Just a complete lack of customer, unwilling to help anyone who has a question. I will never step…read morefoot in another advance auto parts. You all really need to check your employees and their behavior, unprofessional to say the least.

Sales experience was still great, but the service department is a nightmare. 4 hour oil changes…read morewhile you wait, even with an appointment. Then you have the audacity to try to charge my wife $60.99 for an engine air filter when you're very own parts counter sells them for $16.50. I've been trying for a while to get her to take her car somewhere else and you have finally helped me. Thank you for your consistent carelessness of customers time!

Chance is wonderful here, at this location. He's helped me multiple times, fix/sort out issues from…read moreother dealerships, before I had the right relationships in-place at the location closer to my house, thanks to Chance solving. 1. Chance identified a miscommunication from Toyota Corporate Communications, sent incorrectly, to my house, while I handled my dad's estate, which informed me of an alleged paint chip recall. However, this was sent to me well after my dad died in 2021, so obviously I assumed it was for my dad's, now my, Corolla, which my dad got in spring 2021, after - per USAA General Counsel - his Prius, was totaled in a November 2020 5-car pile-up, caused by a woman in a Geico Jeep Liberty. Not so. The communication was for the Prius! Chance figured this out, after the location near my house pawned me off, saying they don't do body shop work, and to come to this location. I wasted an entire vacation day, listening to the other location, wasting my valuable/limited time, only to be told that this location also doesn't do body shop work, and furthermore, Chance identified - using the VIN number - that the communication, which failed to list make/model of said vehicle, was regarding a paint chip recall for the Prius! Unbelievable & so annoying / inefficient / disrespectful, proving the importance of proof-reading corporate communications to allegedly valued and allegedly respected customers, such as myself. 2. The location near my house failed to do a proper alignment on my Corolla, when installing snow tires in December 2025, so I brought my Corolla to Chance, for a second opinion, and he solved everything. Highly recommend!