My car and credit cards were stolen and used at this autozone. When I contacted them to find out what was purchased on my credit card, the first manager I spoke to was very nice and understanding. He told me that he needed to speak with his supervisor about getting me that information. Marcus got on the line and was immediately rude to me and dismissive. I have just had my car stolen and thousands of dollars in credit cards used in my name and he was treating me like a criminal! I told him that the other guy was very helpful and understanding and he told me, in front of him, "he's new and doesn't know what he's talking about." All I wanted to know was what was purchased! This is why identity they and credit card fraud is so easy!! It needs to be tough on the criminals to get away with it instead of tough on the victims to find the culprit and stop her from doing it to someone else! read more

Went to this store today to get a battery. First they gave me the wrong one. Had to go back to back, so I took the old battery and the wrong one they gave me. When I returned to the store the line was long so I put the batteries down on the floor and slid them as the line moved as they were heavy. One of the customer service people yell at me "Hey Dude, don't slide those, we just cleaned the floors!" I didn't see anyone come to help me. So I Replied "you can come pick them up". But, no one did. There were 4 young men working and after I spoke up they started speaking Spanish in front of me. I wish I knew Spanish! This incident was very disturbing. Not very customer friendly. They don't help and they make you feel uncomfortable if you speak up to them. I won't go back there! The two stars are for your product not customer service. read more

rude employee, went up to pay for a part when I got my receipt the employee crumbled it. He was just plain rude didn't even talk or said hi

We went into the store to ask for help with purchasing some tire chains. We asked 2 employees and they were just rude, dismissive & unhelpful. read more

I come here for all my car needs but today's service was excellent! I needed to buy bulbs for my headlights and the guy working there showed me all the options I had to choose from in terms of quality. As he gave me tips on how to install them (wear gloves) I asked if he could assist me in putting them in and he was more than happy to help. Best customer service ever! read more

Absolutely not worth the time. Why buy parts like a battery that cannot be warrantied unless they check the battery. I bought both the alternator and battery from them. They clerk could look up both parts but insisted that if I were to purchase another battery and bring the old one back they would NOT be able to honor the warranty. This is shady beyond belief. No help and definitely NOT worth the time. read more

Went to my local Auto zone to purchase a battery. Took the battery home and installed the battery and it didn't work. I checked the charge and the battery was no good, took it back for a return. They checked it out and determined it was bad as well. They told me they would charge it and see if it held a charge. I said BULLSHIT, I wanted my money or a new battery, the so called manager insisted that wasn't policy. They could not give me a refund. Of course I was very upset and had to make a big deal about something that is completely ridiculous. You sell me some bullshit ass product and don't stand behind it! FIX It, your customers deserve better!! read more

Customer service here is awesome! Staff is so helpful and informative and my favorite part is they assist to put things on your car for you! Loves it! Rain or shine that's what they do and so friendly about it too! They've always had whatever part I needed available too, thanks guys! read more

I have come to this place several times for some parts for all my cars and SUV. Guys/Gals here are always helpful and serve you with the smile. For this place and review, this night deserves more than 5 stars! Jorge and Rafael had definitely gone above and beyond! I came in for fuse for my older BMW and Jorge was very helpful with picking and testing the right fuses out,. Then just about to leave the parking lot, my Toyota Sequoia battery went out, Jorge was such a savior helping me out on testing, jumping and getting the SUV started. They didn't even pressure me on buying a new battery. As a matter of fact, Jorge suggested to take the battery back to Costco where I got the old one. But I went ahead and get their Duralast Battery. They helped me installed it and everything. Service with a smile! Superb! Thanks Guys! You guys deserve a raise! read more

I went to Auto Zone this morning because my driver's headlight was out. I was greeted upon entering the store and helped out immediately. Two young men there were very helpful and even helped me install the new bulb and made sure it fixed the problem before I left. I would highly recommend this store if you need help. They were very knowledgeable and very willing to help me! Thank you guys!!! read more

Manager and employees are very nice and knowledgeable. It is the opposite to the one on Baseline and Cherry.

I went to this location because the first one I went to was completely unhelpful. Let me reiterate, the service at another location was so bad I made the drive to another! This location was just as unwelcoming and unwilling to give me any good customer service. The manager was incompetent. His subordinates were even worse. Instead of listening to my needs and accommodating me for the terrible service I received at the other location, they trivialized my criticism and made excuses for the poor service. It seems that laziness and stupidity is throughout this establishment on multiple levels and locations. This review doesn't truly capture how much contempt I have for this organization now. Worst service ever! read more

We purchased an alternator for my ex-wife's 2007 Jeep Liberty. She took my vehicle to work and I was supposed to replace her alternator. Problem was that the harness connection was wrong and would not fit. I was stuck! I had an injury and needed to get to a doctor's appointment, pick up my prescriptions and had other important errands to do and no way to get around unless I fixed her car. Manager Gabriel was kind enough to dispatch Wayne to bring me the correct alternator. Well, the second unit did not fit either. Wayne took all three alternators back to the store to figure it out. Turns out that the problem was our 2007 Liberty needed a 2008 model year alternator in order for the connector to match. So Wayne made another trip out to our house with the correct alternator and all was okay! There was a difference in price (their favor) and they allowed me to come in later to take care of it - which I did. To me, this was exceptional customer service that went over and above the call of duty. It's rare these days. Gabriel - Wayne... you guys ROCK! Thank you so much! read more

Jorge the manager was very helpful he even helped me pick out my headlights when I had my son. Great customer service and very friendly

Brand-spanking new! Hubby says their prices are inflated, but would rather buy auto-related things here than Wally. I just bow to his wisdom in all things car-related. For now, convenient and clean. Some place for him to hang out while the America's Tire place fixes his wheels. read more

Auto Zone - Store front from Sierra Lakes Pkwy & Citrus - Auto Parts & Supplies Near Me - Fontana, California

These guys completely wasted my time. They had no idea what they were doing. They sold me the wrong battery. After comparing it to my old one. Instead of just searching it in their system like I asked them to the first time. And then they didn't even refund me the correct amount after I told them it was wrong. I double checked my bank account charge and sure enough I was right. Basic customer service skills and empathy go a long way, instead of looking at me like I'm the idiot when the store made a mistake. This experience ruined auto zone for me. And I will never go back. read more

My go to for anything automotive related. Customer service is always on point and the managers always take of me. Thank you guys for all the help! read more

Brought my daughters Lexus to autozone off Sierra lakes for headlight bulbs. Marcus L. was the sales rep that helped us find the bulb. Not only did he helps us find the bulb he took the time to install the bulbs for us. He was so professional and patient and most importantly he got the job done. I definitely would recommend him. read more

I've been going to this Autozone for 10 years, I have great experiences over those years, but today i have never been more disappointed in Autozone. Specifically, Manager Marcus, who offered to help my son only to lie about the engine being too hot. Temp gauge was on C, we literally live across the street, less than a 60 second drive. I came out 5 minutes after Marcus' decision, touched the engine myself, son touched it, temp gauge still on C. I advised Marcus that the engine was is not hot and would appreciate his assistance. He proceeded to tell me the engine is hot and will not help me. I went back and touched it again, returned advising him that I am not exempt from being burned if an engine is hot, that i have put my hands down in there twice and it is not. Marcus unprofessionally, and sarcastically postured and refuse, telling me to do it myself. I asked for someone else's assistance. He looked at another coworker, who walked out without any pushback, but said he had never recharged the air condition before, he proceeded to google it, reached in and assisted us, no hot engine, 5 minutes and done. The employee also commented that "it's funny that the manager is supposed to be the one doing this, but...(smh)". There was no reason for Marcus to make up an excuse and flat refuse to assist the customer with their vehicle. Keep your personal issues out of the workplace, Marcus. Your unprofessionalism should not be a representation of all Autozone employees, just YOU. You should review the Autozone exemplary customer service standards, or reevaluate your choices. read more

These guys are always helpful, always giving me some sort of advice which usually pans out. The guys know me there as Captain America, I take it lightly but it's always a good summer. Thanks for the help guys. read more

Amazing customer service! A sales rep saw me struggling and came outside to assist in the rain.

Exceptional customer service! I only come to this Auto Zone. Their sales associates have always been extremely helpful in resolving the car issues that come up with my +10 year old vehicle. Enrique helped me today, and again I really appreciate the team here, their patience and willingness to help problem solve! read more

Went about 3 weeks ago to get some parts and the employees were busy talking to themselves in stead of helping us the Customer. When I did get help . I didn't know the name of the part and tryed to explain it but nobody could help me . So I had to go home and get it and when I brought it in they had to order it. I was frustrated . Why do they hire order takers and not train there employees. Brand new Store in my neighborhood and I'm going to have to travel to Oreillys or Pepboys for info.if you want to get ignored come here read more

Ignore the one star because it should be ZERO. I simply came to this store to see what my options were regarding an issue I had with a pair of duralast max wipers I had purchased at a Hesperia store. The employee, possibly manager since he was elderly was so damn rude and undermining. I explained the issue again and he continued to tell me I was wrong that the wipers were good (which I didn't say they weren't) and there was nothing wrong with them. When obviously they kept lifting and I just need a better replacement. NEVER HAVE I EVER ENCOUNTERED SO MUCH RUDENESS FROM A COMPANY. I never will be back again. read more

Went there to look for a tool. There was an associate who walked by. I simply asked him if they had the tool I need, he walked past the aisle and said there wasn't any in stock. At least he could've stopped and looked at me when I asked him a question and not respond from the next aisle over. Poor customer service. read more

Employees here are rude and to busy talking among themselves, will see you need help and walk right past you. Place has terrible customer service skills do not recommend. read more

If I could give this place no stars, i would ! I called in today because I needed assistance with my warranty. I changed my number twice since I made my original purchase and I do not have my receipt . I called and the person who answered the call asked how he could help , I explained my situation to him and asked if there is any other way they can check my warranty other than my phone number . He cuts me off and says " nope .. nope." I said okay so you can use my name cause now I see online you can he says " nope " again . At this point I feel he is being rude so I asked to speak with a manager and he said he is the manager . I told him next time your speaking with a customer it's rude to say "Nope" when they are calling asking for help. He cuts me off again raising his voice and says " well no there's no other way so" and I said all i'm saying is you should have simply said no there is no other way instead of saying nope. He continues to argue with me without letting me finish so I spoke over him ( like he's been doing me the whole time) and told him again FYI it's rude and as a manager people expect better and i disconnected the line . I've never been so upset dealing with autozone. read more

Clean store, attentive and friendly employees. I'd rather make the drive to this location even if out of my way because their customer service is better than many Auto Zones I've been to. read more

I was dreading replacing my windshield wiper. I am not skilled in automotive at all and i hate dealing with car issues. Went in and Susie W. helped me out, she helped me pick out the wiper and also even installed it for me! She was so helpful and super patient. She answered all questions i had and was so positive. Great customer service still exists! read more

This place sucks. I was trying to get some wiper blades and the first lady search would put it on and she didn't know how to put them on that's fine. And the second guy came out and try to do it and he didn't know how to do it. Not a manager came out and try to do it and then give me attitude. I will not come here again. read more

I love this auto zone but once I came in to change my battery I got ignore. 4 people came up to me asking if u was waiting to get helped and and I was like yes help I ignore so much so that I got pushed aside so they can help someone else. How rude I'm just staying here til I get help. Cause my battery completely died. Screw you auto zone screw you read more

Great clean store, there's a girl in there with light skin and dark hair she's very nice and helpful.

Went in to purchase some headlights and the employee Marcus even offered to help me install them. Easy in and out!

I've been here before and received good service. I don't know what happened since then! I've NEVER been to an auto parts store that didn't know so much. Seems like you'll have to walk in with the specific auto part you need for them to know. I'm not sure they'd know in that case either. All I needed was a front light bulb. The guy said it could only be one of two types. A head light or a turning signal light. I know I'm a chick but I know the difference between a headlight and a turning light. All I kept getting from him was an "I don't know" you'll have to take it off and bring it in. All while I was parked right in front of the store. Never offered to look. I wasn't asking for it to be replaced JUST THE RIGHT BULB!!! I googled the info just in case the next place was as ignorant and got what I needed. Thanks AutoZone, maybe they should give you guys access to the internet so you can get correct info too. read more

Auto Zone - Auto Parts & Supplies Near Me - Fontana, California

Great Service! had to buy a new battery, the young kid installed it super fast. I didnt know they installed batteries for you. He offered to do it without any hesitation. read more

I had the best experience here today! It made my day! I went in to get oil and an oil filter. When I didn't know which filter to get I went to the front desk and Bryant greeted me. He then found the oil filter I needed and let me know I qualified for a discount! I ended up leaving with better oil and the best filter available and got $21 off of my $50 purchase thanks to Bryant! read more

Great service! I was on a road trip and picked up a high speed wobble. Serie took me right to American tire in Fontana. I pulled in and was greater by Curtis he checked truck out and said they would take care of it right now! I'm back on the road 35 minutes later! Keep up the great Customer service. read more

They need better customer service and more knowledgeable employees working here. Some of them walk right past customers without acknowledgement. read more

Customer service was rude, obnoxious, & condescending. I went in to get a few things to clean my car. I found an offer they posted on the shelf that if I bought two items I'd get another item free. So I grabbed the other item got in line. When I got to the register I asked if I had the right items to get the offer. The clerk said "we don't offer that anymore. We just haven't taken the sign down yet." When I told the clerk you have to honor your advertisement he started getting rude and dismissive. I told him again if it's posted you have to honor it and he starts rolling his eyes and and says "whatever sir". Then he leaves the register, pulls the sign off the shelf, comes back, and still won't honor the offer. He then starts to ring it up on the register. I had to tell him "If I'm not getting the offer I'm not going to buy it, take it off". I bought the other items but a couple days later returned it all. I found the items for less some where else. There is too much competition out there for this kind of customer service. I won't be back. read more

Sunday, 12/18. 2016 I asked an autozone employee to check my battery to see if it was charging properly. I had been having some problems starting it in the last two days. The employee stated the battery was fairly new (it was brought in the last 6 months). I stated it should still be under warranty as this is a replacement of a battery I brought from Autozone. He stated the battery was good, I told him I was just checking because I'm heading back home to Las Vegas and I did not want to have any problems with the battery. I get home, on Monday, 12/19 the car sat in my garage all day. On Tuesday I started it up and it again sounded like it had no power. I got it started, took it to Autozone right down the street from my wife, doctors appointment. This young man checked my battery and as I suspected it was dying. He replaced my battery free of charge but I'm concerned the employee at the Fontana store did not see this battery was failing. I'm very disappointed because I could have had problems on the way home to Las Vegas. I'm lodging a 'complaint' against this store. I expect all employees to simply do their job.....I will be writing your corporate office regarding this issue.. read more