I feel confident that they are treating my Audi Q7 TDI prestige right. Their customer service is…read moregreat too. Very reasonable with what they can get accomplished.

We were stranded in Columbia, a hundred miles from home when our car broke down. At 4:45 on a…read moreFriday, minutes from closing time, Jeremy came to us, got our car limping back to the shop, and kept the shop open late to get us diagnosed, repaired, and back on the road. Talk about going above and beyond, and for strangers, no less. He could have taken advantage of us in a very vulnerable state, but the bill was just and fair. HIGHLY recommend this shop! Only wish I lived closer.

Very nice customer service! I do not enjoy paying for dumb auto stuff. But I'm grateful for the men…read moreand women who know how. And I'm glad my a/c works again!!!! I felt comfortable here. Everyone on the phone and in person were knowledgeable and kind!

The standards of service is below average, they were not able to fix simple things plus they were…read morerude on phone.

I don't care for places that add on unnecessary items without just asking. I got the bill when the…read moreoil change was completed ($144 oil change, btw, and that was with $10 off). It included a "special filter" charge. When I asked what that was, I was told it was for high mileage. (My car is four years old with less than 75k miles.) When I asked if I needed this, the answer was no and was told to make certain I tell them that I don't want it in the future. Well, gee, why don't you ask me first? As I left, I told them that $15 charge for a special filter just cost them a customer and that I won't be back. He said "ok".

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

I've taken my 2021 4Runner in several times since moving to Spring Hill in 2025. I've been pleased…read moreeach time. They've always told me what the price was going to be up front. They've warned me of things that may need service in the near future. They've never used high-pressure tactics to try and upsell the transaction. Last fall, I'd lost one of the weights on the front passenger tire. I took it in for a rebalancing. Most shops would just try to drop a new weight on where the one was lost, then check for balance. They did it right. They stripped the weights from all four tires and placed new weights throughout. The price was more than fair.

Do not trust anyone that answers the phone. They will lie to you and tell you any price on the…read morephone to get you in the shop. They'll also lie to you and tell you you can use certain coupons over the phone and then when you arrive they tell you you cant use it. Bait and switch pricing. I went a few times before this experience and more than one crew member clearly didn't know what they were doing & had to be helped by me. Never going back.

Had an interior detail done yesterday on our truck after a pet accident and not only is it really…read moreclean but the smell seems to be gone. They arrived on time and were up front about our options and the costs. Also very friendly and easy to work with, I would use them again.

I needed my wife's expedition cleaned since she uses it to take the kids everywhere. It was an…read moreawful mess but this kid did an amazing job. He was upfront about his prices and was able to tailor what I needed from his list. Great communication and He came out to my apartment and got to work right away. He only took a few hours to get it back to a brand new look. I'll be using him again for my truck.

Have taken our vehicle to Mike a few times. Inconsistent, non-transparent (i.e. Non-printed)…read morepractices (no receipt/cash only/verbally saying there is no warranty on the work) are a bit concerning. Unfortunately multiple moments of rude/belittling conversation were experienced. Was hoping each experience was just an isolated incident or a bad day, however it appears to be the practice. Hope the best for improved, transparent work in the future or finding someone to help with the face-to-face aspect of the business.

Mike is fantastic. We've been taking our vehicles to him for over a decade, and dude is as honest…read moreand fair as they come. You're not going to find someone better to work on your vehicles. You'll want to call ahead and get on his schedule. He's a one man shop and usually has a line of cars to get to.

I never leave negative reviews, but after this experience with Cave Auto, people should know what…read morehappened. Last year, we took my son's Jeep here, paid over $1,000, and two days later had to take it to the Jeep dealership and spend approximately another $4,000. Despite that, we gave Cave Auto another chance. We dropped the Jeep off Monday and were very clear: it was running hot and my son HAD to have it back by Friday to drive to Knoxville for school. We were told the water pump and gauge were repaired and paid another $1,600. We picked it up and it was STILL running hot. We took it back yesterday, they kept it for hours, and we were told nothing was wrong with it. Today, the temperature gauge was approximately 3/4 of the way toward hot again. When I called, instead of simply saying, "Bring it back, we'll make it right," I got excuse after excuse. I was told to take it to a NAPA Auto Care Center and that apparently they have to "fix it in parts" to diagnose it. On top of that, he repeatedly brought up the fact that we had discussed possibly trading the Jeep in and said he thought we were going to trade it immediately. That honestly makes me question why that matters. Whether we trade it tomorrow or keep it another five years, if we paid $1,600 to repair it, the work should be done properly and the vehicle should be safe to drive. If there wasn't enough time to properly diagnose and repair it before my son had to return to Knoxville, SAY THAT. We would have made other arrangements. Don't squeeze the repair in, charge us $1,600, and then use the limited timeframe as an excuse when the original problem still exists. After all the excuses, I finally said keep the money, I'll leave a bad review and be done with it. His (Clint's response) response to me on the phone? "FUCK YOU, BITCH." Then he sent me a lengthy text accusing me of threatening his shop, his employees and their families because I said I would leave a negative review. I threatened NO ONE. Saying I will publicly share my experience as a paying customer is not threatening anyone. At the end of the day, we paid $1,600 to fix a Jeep that was running hot. It is still running hot. We brought it back and were told nothing was wrong. And when I became frustrated and said I would leave a bad review, the owner told me, "fuck you, bitch." You can defend your diagnosis. You can explain your warranty. You can disagree with me. But a business owner speaking to a customer that way is completely unacceptable. We will not be back and you shouldn't either.

Do not ever use Cave Auto on Jim Warren in Spring Hill. They charged me a lot of money and never…read morefixed the car.

Jeff did a great job on my 15 yr old BMW. Professional and a great guy. Clean shop and reasonable…read moreprices. I recommend he highly.

Absolutely the best experience from start to finish. The quality of work is outstanding. The price…read morewas much cheaper than we expected. They make the process so easy and were very accommodating with our schedule. I wouldn't hesitate to recommend Heritage to anyone. Their work is excellent. Very happy customers!