Worst car buying experience ever!…read more Bored with my previous vehicle, I decided to pull into RTG to see if there was a candidate for an even trade. I found a vehicle and worked with the salesman Tino to make the trade. So far so good. The car had a service engine sign on (first warning sign I ignored) but I was assured it just needed an oil change and to come back in a few hours after that got done. So when I went back, the adjoining auto repair shop had finished the oil change but couldn't figure out how to reset the code so the check engine light would go off. (Ignored warning sign #2) they never could figure it out so Tino rode with me to another mechanics shop to see if they could get the light turned off. I mistakenly thought this was a good sign - surely two mechanics looking at the car would clue me in to something horrible brewing under the hood. The second mechanic got the check engine light turned off and off I went in my new to me car. Everything seemed great until about 300 miles later when the car broke down. Took it to a shop I trust and OMG the engine "suffered catastrophic damage" and would have to be replaced!!! I didn't even make it through one tank of gas!!! I made some serious car buying errors because I was impatient and careless BUT I can't help but feel that I got swindled. I don't know if Tino knew about the car's issues for sure. My mechanic told me the engine was in pretty bad shape before the piston hit the valve and destroyed the engine. If you're looking for a new car - just keep looking somewhere else.

From the owner: Cash sales, consigment and buy used vehicles. Preowned…read morecommuters with 100k miles average. Price range from $3,000 to $15,000. Mostly one owner trade-in vehicles and all clean Texas titles. Financing available with approval credit.

I don't know if there a many Top Gear fans on Yelp. The Stig? Hamster? May? Clarkson? Quite…read morepossibly one of the best shows on television that features in some cases the best of the best in exotics as well as cars for commoners. So, when I discovered that Crave had a Bugatti Veyron in its showroom I had to visit during my recent visit to Houston. Forget what the car can do. Well, a brief description may be in order. Two V8's bolted together to produce a W16 engine. If that wasn't enough add in four turbos and ten radiators. A special key will actually allow you on the most special road in the world to max the car at near as makes no difference 270 MPH. This car is why I drove 60 miles out of my way; to see a Bugatti in person. Thing is though, the staff at Crave was interested in my story. I called ahead to ask if the car was still on the showroom floor and they invited me to visit despite knowing I wasn't able to afford the 1.3 million dollar asking price. Customer service I'm happy to say was stellar with every staffer treating me with respect and appreciated me visiting for the sake of curiosity. They had other stellar rides as well: Ferrari Enzo, F50, and fly yellow 330 McLaren Mercedes SLR's X 3 Saleen S7 Lamborghini Murcielago and Diablo Roadster 1968 Shelby Mustang The car that actually stole my heart was a Alfa Romeo Giulietta Sprint Speciale. One of the cheapest cars in the showroom; the curves and Italian pedigree almost moved me to sell a few acres on the ranch and buy a car that would leave me in a cloud of steam on some highway between Austin and Houston.This dealership is a classy place from my first contact to the visit even though the wife would KILL ME if I spent more than 20K on a car. Back to the studio...

After 2,500 miles, about 700 of which were put on by various mechanics trying to diagnose, $1,000+…read morein mechanic fees, a $400 tow bill, and no trust in a vehicle I just spent a lot of money on, this is what I'm left with. A completely useless 6.2l LS3 Engine that Crave Luxury Auto's mechanics supposedly gave their blessing. This engine will have to be replaced at the cost north of $8,000. Overall I will have $10K invested in repairing a vehicle I purchased from Crave Luxury Auto seven months ago that was JUNK.

This place is awesome. Cheap good cars, free oil changes through the financing period. Excellent…read morecustomer service.

This lot sells cars at above blue book pricing and offers high interest loans and in return they do…read morenot run a credit check. They don't report to the agencies, so they don't help your credit either. They also do not make sure a car is mechanically sound before selling it. You should take the car to an offsite mechanic before you buy from this lot. I didn't and I hope you learn from my mistake. Buyer beware. The car had an oil leak that they fixed before I took possession. I had to take the car back 3 more times for the oil leak because their mechanic could not properly replace a valve cover gasket. The oil leaked on the alternator causing it to malfunction. They argued that they shouldn't have to replace the alternator although in the end, they did. The belt was old and worn, but as that is not part of the motor, they refused to replace it under warranty less than a week after I took possession. I had to pay another shop to replace it. The tires looked good, but they had been sitting for a while so started splitting. I had to replace all 4 tires shortly after taking possession. The tire shop said the tires were dated 2011. The brakes started making noise a couple of months after I took possession. Turns out the car needed tie rods, hub bearings, brakes and rotors. The lot said that the brakes were new on the car. If you buy a car from this place, you need to be prepared to put a lot of money into getting it roadworthy and safe shortly after you take possession.

Update: Your Car Store manager after many calls and text has finally got in contact with me and are…read moregoing to pay the $508 in installation at @Buckalew Cheverole. They are honoring their word and paying for my dashboard to get fixed. Manager jimmy doest answer phone calls after Your Car Store Mechanic destroyed my dash board. Still trying to see if they will pay for installation which is over 500 dollars. No response. All I'm looking for is a yes or no on fixing my dash. Broken dash from a botched job. Both Francis the car salesmen and Jimmy the manager told they would REPLACE the dash. They glued a cover on my car in the wrong color then screwed two screws in the side of my vehicle dash to "hold it " in place. When coming to pick up my vehicle when they supposedly "replaced" the dash the mechanic lied and said the car was setting when in reality he had not touched my car. When I called for an update another women I don't know her name was flat out rude. When I came to pick up my truck to reschedule the "replacement" of my dash they LOST MY KEYS! they simply couldn't find them. Car store manager Jimmy refuses to answer any calls of mine to see if the owner will pay to install a new dash. Get everything in writing.

Our family has bought several cars from them. They are super responsive and will definitely go out…read moreof their to help in any way they can to get you in a vehicle. Our credit is far from good and they got us in a nice loaded Armada. The owner is super nice and Jimmy and Francis are amazing. I highly recommend them especially if you really need something and can't get financing anywhere.

My sales guy is gone but they do make car buying less painful than most. Kudos to my sales girl…read morewho kept her promised and had both my car and paperwork ready. I was in and out within an hour.

So grateful for Clayton he help me get my Bronco Sport 2024... my check engine light came on…read moreThursday morning; I had to go out of town for the upcoming weekend!!! I tried to get an appointment at Plant Ford they could not fit me in until the following Monday! But Gullo Ford got me in and problem fixed by lunchtime! Great crew including the valet check-in guy great personality! Five Stars severs! Oh I forgot the shuttle driver Anthony! Very Professional he's going far in his career! Thank you kindly!

If you enjoy being yelled at and disrespected by a business owner, Wrapstars -- and its owner John…read moreFetterman -- is the place for you! Against my better judgment, I gave John another chance after a bad experience 12 years ago. Big mistake. He hasn't changed one bit, and I've learned my lesson. I reached out because his shop is only half a mile from my work and I needed a wrap removed quickly. I already had a $700 quote from another trusted wrap shop I've used for years, but they were 10 days out. John quoted me $110/hr and said it would take a couple of hours, maybe a few at most, after I sent photos and dropped off the car. Four hours later, I called for an update. His response? "Man, the fing wrap is a fing piece of s***. Whoever put this fing s on there are f***ing morons." I calmly asked him not to curse at me again. He stopped for the moment and said he had four guys working on it and they were only halfway done. When I came to check, the car looked half-finished -- over-promised and under-delivered. The next day, after another seven hours (and zero updates unless I called), the wrap was finally removed. The invoice? $980, more than double his "few hours" estimate of around $440. When I expressed disappointment, he didn't apologize -- just cursed more and blamed the "s*** wrap company" I used. We settled on $900, and he said a detailer would clean it that afternoon for a small extra fee. Three hours later, still no response to my texts, so I called and was told the detailer had just started. The detailer, who was actually very professional, later told me it would be $700 to clean off all the leftover adhesive. So John's original $440 estimate had now ballooned to $1,600. When I confronted John, he initially said he'd "eat the cost" since he misquoted me -- which I thought was fair. I picked up the car around 9pm, still covered in glue, and the detailer came back the next morning. Three hours into the job, the cleaner texted me again saying John told him I was paying. When I called John to clarify, he exploded -- yelling and swearing nonstop, throwing around "motherf***ers" and blaming me for everything. When I told him to stop speaking to me that way or I'd hang up, he just kept going. I hung up, and he then texted me more profanity-filled messages. The cleaner, trying to stay professional, agreed to finish for $400. I asked John again to pay what he said he would, and he refused. In the end, I paid the cleaner myself. When the car was finally done, he showed me nine deep gouges in the paint, clearly from the wrap removal. I got the car brand new from the dealership and wrapped it immediately, so the damage happened during removal -- either from improper tools or carelessness. This was, without exaggeration, one of the worst customer service experiences of my life. I've never had a business owner scream, curse, and belittle me repeatedly over the phone and through text. Between the unprofessional communication, broken promises, inflated costs, and damage to my car, I can confidently say I would never recommend this company to anyone who values honesty, respect, or professionalism. If you like being cursed at and overcharged -- Wrapstars is for you. For everyone else, do yourself a favor and stay far, far away.

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!! Read the other reviews…read more I wish I had. This guy sucks. If you're looking for Customer Service or quality work, you're looking in the wrong spot. He sucks. Initially, John was very responsive and made numerous unfulfilled promises. After payment, he was nonexistent. Prior to the work, the design and the color palette were selected. John insisted on entire payment up front before work started. We had to pay by credit card over the phone as opposed by check or cash when we delivered the truck then discovered an additional 3.25% for using a card. He said the job would be complete Thursday of the same week. We rented a car during this time. Thursday, we made numerous attempts to get an update but never got any response. Friday morning, we his assistant informed us they had not started on the vehicle, which left us a bit confused and angry. Why did he insist on getting the truck Monday and have us rent a car for the week only to sit in his lot? Talk about a total and complete lack of consideration for the customer. He lacked any concerns about the inconvenience or the associated costs. A person with any common sense, consideration or compassion would have their customer bring their vehicle the day before the work would be started. It became very clear his only concerns revolved around getting paid and nothing else. On Friday afternoon we received a call informing us the truck would be ready by 6 o'clock and to be there before they closed at 6:30. Again, we're confused and left wondering how the job would be completed so quickly as the entire truck was getting wrapped with multiple layers. We arrived at 6:15 expecting to get the truck but, the owner came and said they had a little more to do and to watch TV. He was more interested talking about how many vehicles he had completed that week. He didn't discuss anything about the truck. He didn't offer to show the progress or how it looked. Our interaction was brief. He was in and out within a minute although he was not doing any wrap work. He simply disappeared. His interaction was completely unprofessional. At 10 o'clock he left presumably to be with his family even though the truck still wasn't complete and we finally took delivery of the truck around 11 o'clock. The next day we were able to see the final product in the sunlight. The color scheme was completely wrong. We had selected charcoal gray and dark maroon combination. We received grey and hot pink. Absolutely pathetic. Upon further inspection, the workmanship applying the wrap everywhere was terrible. There are numerous tears and bubbles throughout the entire vehicle. The job was rushed and hurried without attention to detail, aimed at quickly completing another vehicle. Maybe they were trying to see how many they could complete for the week. This guy is only concerned about getting your money and nothing more. He is a used car salesman. He gives a pitch to get you excited and that you're in good hands. What you get is terrible product with no customer service. Multiple attempts were made to resolve this issue but have not received a response. John has never returned our calls and completely ghosted. He isn't interested in rectifying anything. He never followed up to see how we liked the work. He knows it was a total suck job and doesn't want to try to make us happy. That would be inconvenient and cost him. John got his money and that's his only concern. We had to call to get the invoice and never received business cards as part of the agreement. The owner John, nothing more than a complete manipulator and liar. John said he was a former police officer and marine. He freely talked about being anti-government. It was clear that he was a corrupt one as he offered to give us an invoice that would be overstated by $3000 for tax purposes. It is sad that someone of this character represented law enforcement. Just today he posted on Instagram about how "it's time to focus on you. You did enough for the ungrateful". Says it all. Talk about an ego and it is all about 'me". His words and actions make us speculate why he is no longer in law enforcement besides ripping people off I would stay away from such a shady character. He will promise you the world in the beginning, but once he gets his payment, they're merely empty promises. Our next step is to file a report with the Better Business Bureau. The owner of Wrap Stars, John, is unreliable, unethical and does not honor his work. I don't understand how he has so much work or is still in business because of the quality of work and how he treats his customers. We're now looking for a reputable company that can somehow correct this abortion. It would be nice if a wrap could be applied to the areas that are hot pink. It is doubtful because there are so many other areas with bubbles and tears. We have basically lost $5300 and will have to find a reputable company that knows what they're doing and guarantees their work.

We've used this car wash since it opened and have never experienced a problem. Tonight, mid-wash,…read morethe SUV in front of us stepped on his brakes in an attempt to extend his drying time. This is a fully automated, chain-pulley system. Obviously, the chain snapped, trapping several vehicles inside the wash and even more waiting in cue. The Manager and on-duty staff swiftly assessed the situation, cleared the vehicles and issued everyone a credit for a future wash. We were very impressed with the professionalism and timely manner in which the situation was rectified. It is unfortunate that the company will have to pay for that SUVs attempt for a few more moments of blow dry.

Horrible service, terrible manager. Vacuum pressure pull is much better at any other wash and the…read moreinside never gets cleaned so the wash has alot of debris that scratch up your paint.

My bank account got ripped off for 3500.00 and the service following has been short of…read morecatastrophic.Calls in queue are long and the service addressing issues can take a lifetime. I am looking for another crewdit union.

Fraudulent activity. Occurred in 2020…read more Never notified. They refuse to investigate. Service requested was denied. Inside their business, someone input other information. Quality is 0. Trust is 0. Ethics are 0.