William was amazing! He went above and beyond to get me into the BMW I truly wanted. His professionalism, patience, and dedication made the whole experience smooth and stress-free. I really appreciate all his hard work--highly recommend him read more

Knowingly sold a bad truck and will not take responsibility Type of people in the business read more

Auto Web Expo - Policy - Auto Repair Near Me - Carrollton, Texas

I highly recommend Ali. He went above and beyond! He was able to push through a sale late on a Saturday night and even turned his car around and came back to the office to make the deal! After the sale, Ali has stayed involved, keeping me updated on the transfer of ownership on the Tesla app, helping with a few repairs, and guiding me to a couple of vendors to use for updates. read more

Beware of this crooked dealership. They will say anything, lie, or mis-guide you in selling their vehicle. Once the sale goes in progress and paperwork is signed by the customer; all sort of problems, disagreements on verbal promises, involvement of senior management and they side with their staff. I felt like walking away from purchase but couldn't as I sensed more trouble they will create since the papers were signed. Closed my sale with disgusting feeling and mistrust towards every person at this dealership. They also get rude and corner customer for a misbehavior started by their accountant, accusing the customer for it. Watch out for their hidden fees as they say all fees charged are are government fees but when I received actual sale document in mail, I realized they overcharged me by over $100. Zero support after initial deposit made. Customer need to be very savvy and inspect/test every single thing in the vehicle. They won't fix anything after sales. You get stuck if you overlooked. And they won't tell you if they know of defect or problem with the car. They also do illegal things like re-posting my vehicle after sale on the internet at much lower price to attract new customers who will come-in for that great impossible deal just to find out that vehicle is already sold and dealership will lure them to other vehicles available. That can translate into 1000s of new customers walk in their doors. I caught it a week later posted for $2000 less than my purchase price. When I complained they pointed to a system error. Obviously it was not. They posted my owned car for sale without my knowledge/permission. They must pay me, right? Also, it is illegal. Car was mine, they were posting for sale. Equivalent to theft. I should seek damages in court. They also use un-ethical practice of showing you a vehicle for the internet posted price, you spend hours test driving, liking and negotiating for the vehicle. Then they tag a $3000 additional dealership charge in their final bill. Dirty tactic to lure customers in their dealership by advertising a car that they will not sell you for posted price. They also don't do due diligence on-purpose, like state required safety inspection before delivering the car to you. Though they charge upfront for everything, then they call me a week later to bring the car back to dealership, or get inspection done elsewhere at my own cost. Further wasting hours of my time and energy and delaying the state registration. I was told all was done before delivery to me. God forbid any problem was found in state inspection, they will make me pay for it. Run-away. Have some self-respect. There are thousands of other dealers out there. Why get ripped? read more

William is THE BEST dealer EVER!!! He was up front about everything and went ABOVE AND BEYOND to make the deal happen! This was my first purchase buying a car online and HE MADE IT SO EASY! I HIGHLY RECOMMEND William when buying a car!!! read more

Auto Web Expo - My new baby - Auto Repair Near Me - Carrollton, Texas

Bought a car back in May of 2022. I purchased the Axiom warranty but then 2 months or less later I decided to cancel it so I took the proper steps and called the dealer so they can help with that process. My bank still haven't received the check till this day December 26th 2022.. Every time I call the dealer, they say "The person at the financial department is not there and they will have that person call me back"...(Never happened)... This run around went on for months... Finally I contacted Axiom myself and told them the situation and they helped me and send the check to the dealer... However, the dealer still haven't send the check to my bank... This is a very frustrating, unprofessional and lack of customer service experience ever... Be careful when you buy a car there,. They will "Sell you" but good luck if you need help with anything else from them. read more

WATCH FOR THE SCAM :EXPENSIVE ADD-ONS LIKE $999 "Dealer Prep Fee" : BAIT-AND-SWITCH! This review is long and fact specific - so you know it's actually real. I don't know Mia H, but her review below sounds strangely similar!!! Look at the dates, this is happening right now! So yes, BUYER BEWARE! **IF YOU DON'T WANT TO READ THE WHOLE THING, HERE'S THE SHORT VERSION: Auto Web Expo advertises low prices through CarGurus to get "Great Deal" ratings. They also tack on a non-negotiable $999 "Dealer Prep Fee" to vehicles less than a year old. They tack on $125 "Document fees." If you call on an advertised price from online, they'll have increased the price by the time you get to the dealership. They told me the unit was ready for test drive, then turned away my vehicle inspector TWICE - once because the vehicle "wasn't on the lot yet" and once because "I needed to come to an agreed price before I spent the money to have it inspected." David Garza and Ali-Hussain appear to be running a scam! IF YOU DECIDE TO DO BUSINESS WITH THESE GUYS, ASK FOR ALL THE PRICING UP FRONT. ASK FOR IT IN WRITING, THEY WON'T WANT TO DO THAT AND THERE'S A REASON THEY DON'T WANT TO PUT IT IN WRITING - YOU MAY PAY A LOT MORE ONCE IT'S ACTUALLY ON PAPER! Full Story: I'm a lawyer in San Antonio who was asked by my mother to purchase a vehicle for her - her first Mercedes! I found a vehicle advertised by Auto Web Expo through CarGurus. I was excited because the price was rated as "Great Deal." Reached out on May 23rd, 2020 about a 2018 Mercedes-Benz GLC-Class with 29,469 miles and priced at $27,388. The add also said, "Price includes $300 delivery fee." Three days later, I received a response from salesman David Garza by text saying, "I have a 2018 Mercedes-Benz GLC-Class that you inquired for, available today. Send me a text or give me a call to schedule your test drive. I called to schedule a test drive and sent an auto inspector to look at the vehicle. Upon arrival, my inspector was told the vehicle was in transit, not on the lot. He was turned away. I called David to ask what was going on, he apologized for the mistake, and said he would call me when the unit arrived. He didn't call back. I reached out on May 29th and asked if the unit was available. David told me he would check and call back in about 30 minutes. I waited all day. He texted me that he informed by inspector the unit was ready. I responded I appreciated David's contact, but wasn't comfortable working with him anymore . I requested a different salesman. (By this time the online price increased to $27,624 and the three-hundred dollar delivery fee "included in price" notation under the ad had disappeared). That afternoon, I was contacted by the "internet sales manager" named Ali-Hussain. I was assured my experience would be different and that he would take care of me. I sent two offers and explained I preferred to get the negotiation done by text or e-mail (I know it's too easy to lie over the phone and what is said verbally means nothing - ask for it in writing). Getting a response in writing was like pulling teeth. Ali kept wanting to "talk on the phone" to "explain his counter offer" and so there "could be no confusion." (You can't get much clearer than a written offer). Anyhow, I finally got his counter-offer in writing and the vehicle price was......$31,318.02. (They had raised the base price of the vehicle, again to $28,243). On May 30, Ali told in text, "All vehicle go through service and reconditioning, all our vehicles have $899, our online prices are the best and final prices." (except the online price doesn't include the Prep Fee and when you get it, it's $999, not $899, see my screen shots). But here's the key, Ali writes, "We priced them below the going market prices," THEY DO THIS TO GET CLICKS AND A 'GREAT DEAL' RATING ON CARGURUS, THEN RAISE THE PRICE AND TACK ON OVER A THOUSAND DOLLARS IN FEES. I pointed out to Ali the Vehicle Prep Fee is not disclosed on the CarGurus web site, he responded, "That is a third party advertising price." NOTE: that "third-party advertising price" is set by the dealership and the vehicle add is paid for by the dealership. That vehicle is still there, listed at $29,009 and it's only a Fair Deal, now. BUYER BEWARE!!! read more

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BUYER BEWARE. I rarely leave reviews, but as a first time car buyer, I think it's important that other first time car buyers are aware of what they're getting into here. I spoke with of the sales agents about one of the cars listed on their website/ Car Gurus. She told me that they just bought the car and it wasn't on their lot yet. That raised an eyebrow, but I let it go. I researched the place and saw there were quite a few bad reviews, but I usually like to experience things for myself even when there are bad reviews, but these sounded horrifying, so I took this place off my list. Fast forward to yesterday- I was visiting numerous lots to do test drives, and on my way to one dealership, I happened to pass by this one. I decided to give it a shot since it was literally 3 yards away from me. I go in and I immediately get a bad vibe. There's a receptionist, but she doesn't acknowledge my presence whatsoever. Finally a guy approached me and I tell him I'm interested in test driving a CLA250 Mercedes. He asks if I had an appointment with anyone. I told him no, but I had been speaking with one of the sales reps. He tells me to take a seat and wait. I wait about 15-20 minutes before I finally get to someone. I tell her why I'm there. She looks very frazzled and points me to this odd storage area where there are numerous cars and tells me to look and she'll be back. There are no CLA250's. I wait another 10 minutes and she approaches me without saying anything and I tell her again I wanted to test drive a CLA250. There are two more occurrences of her telling me to wait then running around. She finally comes back and tells me the car is outside and hands me the keys. I walk outside and the car is covered in scratches, there's paint peeling in certain spots and there are small dents. I mean TERRIBLE. I assume this is their designated "test drive car" and proceed. She asks me to go down the street, do a U-Turn and come back. Also weird. I get about a mile down the road and the car starts SHAKING. I almost immediately turn back around and head to the dealership because I was afraid the car would breakdown. No wonder they only want you to do a 3 mile test drive! I get back and there's a Range Rover parked to be taken for a test drive. The RR also has scratches and peeling paint! This is by far the shadiest place I've ever been to. I don't know what they've got going on there, but I don't trust it for a second! read more

This is a review just from a customer service perspective. I did not buy a car from them JUST because of their customer service & lack of knowledge. I was looking for one of my dream cars on cars.com, found several within my price range and every was good. They called me to come look at the car and everything. The salesman was very nice and was very excited for me to come and see the car, test drive, etc. I get a call from another gentlemen who was nice and personable also but he was very pushy. I know with the car buying process, almost all dealerships want you to buy a car RIGHT then and there. So, as I'm telling the gentlemen what cars I wanted to add to the list to look at...he's acting really shady like he didn't want me to see the car. So then he further on tells me to send him almost everything that you need to get approved for a new car. I didn't like that. I just wanted to LOOK and test drive the car, not buy right this second. Fast forward, that same day, myself & my father went to go look at the cars, when we get there, they only had ONE of the 4 cars pulled up. No biggie, I needed to narrow down my options anyway so the process can be easier. We test drive the car, everything is cool. Some stuff happened while out on the drive but we're not even going to go into that. Smh. We get back to the dealership and the gentlemen is asking do I like the car, what did I think about it, etc etc. I told him my thoughts, moved on. We then sit down & I ask about the other cars that I wanted to see, they were in "service", cool no biggie. I told him I will come back and see the main car that I liked, whenever it is ready. Fast forward, he starts pushing me to buy the car. Again, I JUST WANTED TO LOOOOOOOK, AT THE CAR. NOT BUY THE DAY OF, ESPECIALLY IF THIS IS THE FIRAT DEALERSHIP THAT I'VE BEEN TO... So after all that happened, me & my father got in the car and left. We both said, I was not going to buy a car from there. read more

Sold me a car with major oil leak and vibration. Lied about sending it through service department before delivery! Won't return calls either! They are a scam! Luckily my daughter works for attorneys!! read more

Ok let me start off by saying that the sales guy was plain sexist. His name was "Prince" or that is the name he told us. He was saying things like "Well Mr. ____ what do you think" and about the car when clearly my mother is the one buying. The paint jobs and detail jobs are wacko, you can still see where they were waxing with the wax machine. The cars looked like they haven't been washed. They make you drive the "car" off some big ramp that you can't see below you. They don't even take people insurance or ride with you in the test drive. The car smelled strong of cleaning chemicals. The car we test drives in, let's just say the window for the driver side when you pushed up it goes down. Let's just say about void this place at all cost unless you want to end up talking with "Prince". I will be filing a complaint with the BBB and contacting corporate about this matter. Oh yeah and "Prince" decided to drive another white car and not acknowledge my mother who was looking for him after the test drive. No wonder Earth Motors takes their business next door the place was silent inside. read more

Update to this post I made over 3 years ago to add... they apparently sold this lemon of a car referenced in the original post and somehow left my name on the paper tags so I have been receiving late notices on toll tag bills... for a car I never purchased or owned. This took me over 9 months to resolve and prove that I was not nor ever the owner of this vehicle. When I called there they of course were no help. Please avoid this place at all costs. read more

The price of the car was steady increasing. Sales Mgr, Aimee told me she was including the maintenance plan free of charge. When I received the final numbers, they added the maintenance plan cost and another $2900. Also looks like they increased the sales price! I demanded a refund of my deposit, but had to dispute with my bank as I'm not purchasing car. ​ read more

While list pricing was good for vehicle, once you get there they add thousands of dollars of fees. Dealership (reconditioning) fee of $2848, outside lending fee of $699. These are 100% profit for them and shady way of doing business. read more

William is my car guy for life! This is my second purchase from him and he did everything possible to get my payments exactly where I want them. He answered every question I had and was so patient with me and I felt no pressure at all. I am so excited to have my new vehicle delivered and will always refer all of my friends and family to William! read more

When you're a potential buyer and know exactly what car you want to buy, the sales staff is extremely attentive. However, once they sell that car to you, it is like pulling teeth to get information from them. I live in MD and got this car delivered to me from their dealership in Texas. The sales woman I worked with was extremely responsive and answered any questions I had. When anything needed to be escalated to the General Sales Manager or Finance Manager, it would take at least 3 follow-up attempts to get a response. I could not even get a simple brochure for a service warranty without several phone calls and emails. I was buying a used car and the car had a previous accident reported on the CarFax. I had to really push to make sure that this car was properly inspected to get the reassurance I needed that the car was not involved in any major accident. In conclusion, there are definitely better dealerships you can go to if you want a car-buying experience that doesn't require you to chase every little piece of paper and scrap of information that you might need. read more

This was absolutely the worst car buying experience I have ever had! I was recommended by one of my clients...they saw a woman coming in alone and couldn't wait to get over! The salesman for the first car I had was Josh who is now at the Plano location...I must admit that I should've pulled the car fax but it also wasn't offered to me. The first car that I was put in was a beauty, and I was excited for my first luxury car. A few days later I noticed a piece of the grill missing with the entire bumper completely in tact. I called Josh and he told me to call the service department only a few days after having the car. I took the car back to the dealership and Sarah told me that they couldn't fix the part but they could install my after market light that I purchased and also realign my hood! As soon as she said realign the hood red flags went off and I pulled the car fax to find out that Auto Web Expo had allowed an employee to drive the car (sounds normal) then they wrecked the car and did in house repairs. I took it to Mercedes and had it inspected only to find out that there were after market parts used under the hood. I went back and forth with them until the GM came down and asked David to put me in another car. David helped find another car and asked me to give him until Monday (on a Wednesday) to wait for their finance manager Jose to get back in town to make the switch. Monday comes....they have sold the car and the possible that I selected. Jose ran my credit through 8 more lenders on top of the hard inquiries added 2 weeks prior. They told me the bank solidified the deal...I called the bank to find out that I had 45 days to return it was up to the dealership. They ended up putting me in another vehicle after hours of waiting but I will NEVER go back to this place or refer anyone to them again! Not to mention I went back because I forgot something in the previous car only to find out that it was on its way to the auction already! That car was on its way there before I came and Josh just saw an opportunity to make more money totally disregarding me read more

Auto Web Expo - The first vehicle where a piece of the grill just happened to fall out - Auto Repair Near Me - Carrollton, Texas

Most unprofessional people I have ever done business with. Scam after market products that I told the General Manager I did not want. His response was 'we didn't make enough money on the sale' so you have this Gap Insurance. I tried to cancel this, but the dealership did not pay the premium. I'm sure this is a form of fraud. The bank called us and asked about several items that were supposed to be installed, including a tow package, a slide out step to get in and out of the vehicle easily. None of these things are on the SUV. The last item, we live in Oklahoma and the vehicle was tagged in Texas.. I have tried to correct this multiple times and I'm still waiting. read more

My car was totaled and needed a new vehicle. I was able to find the one I wanted online and set up a test drive. That day we were able to get approved for financing and get in and out on record time. read more

I have purchased three cars within the last few years from this dealership. Ali Hussain is a great resource when you are looking for a new set of wheels. Ali will take the time to show you all the options and even suggest some that you might have not thought of! He is very well versed in the luxury car game and I value his opinion! I got good deals on all three vehicles that I purchased and Auto Web Expo is very competitive on pricing. They even went above and beyond to match the rate that I had been pre-approved for from a local credit union so that my purchase would be smoother! If your in the market for a luxury vehicle, want a good price and experience then go see my friend Ali at Auto Web Expo! read more

This was the most simple and stress free car purchase I had ever made - and that says a lot considering that I am in OH and this business is in TX.  I had been browsing cars for a while and knew exactly what I wanted but was having a hard time finding the car.  I stumbled upon Auto Web Expo and surprisingly they had the EXACT car I'd been eyeing!  I sent a message to the dealer and within 5 minutes Fatima texted me.  I was able to make a virtual appointment to see the car and discuss my trade.  I was able to make the purchase over the phone in less than an hour!  They shipped the  car right to my door.  I don't think I'll ever want to buy a car "the old fashioned way" again.  Thank you Fatima for making this a great experience! read more

Auto web expo is a travesty of a business. If this car lot had a mascot it would be a worm. Me and my wife went to purchase a vehicle there, priced online at 21600, we paid 2000 down. Tell me why when The bank reached out to use regarding the first payment the financed amount was over 25000.... I made numerous attempts to contact someone at auto web expo in the financial department. When I finally spoke with someone, they proceeded to tell me that 800 of the additional charges where due to a key programming warranty and 2000 where for dealership services !! A complete joke. The only thing they said at all that would be remotely appropriate was that 800 of the additional charges where for gap insurance. Smh ... In summary, the tax title and license should of been covered by our money down, if you add the gap insurance the financed amount should of never exceeded 22500 by any stretch of the imagination.. I'm surprised this porta potty of a company hasn't been sued into bankruptcy. After my very unpleasant vehicle purchasing experience at auto web expo, I truly understand where the stereotype, slimy car salesmen/saleswoman comes from. Shame on you auto web expo!!!! read more

I'd give zero stars if Google would let me. I don't live in Dallas so after I drove the car home I was informed I had a ripped window seal, a window off the regulator, an auxiliary battery error, the engine was squealing and the check engine light immediately came on, a bent wheel, a cracked wheel and the car was out of balance and out of alignment. I contacted the dealership and they offered up a small fraction of what it cost to get the car repaired. I guess I learned my lesson. If you don't live in the Dallas area buy local or purchase from one of those on-line dealerships where you can test drive the car for seven days. If you live in Dallas, it might be worth doing the same or buy from a dealership that stands by their product. I would not recommend this dealership at all. read more

Alex is why salesmen have bad reputations. He had me test drive and sell me a vehicle that doesn't have working air bags, doesn't have brakes and can't pass inspection because the car is unsafe to drive. When I discovered what Alex did, I didn't take possession and backed out of the deal. However, they told the Lender I had the car and accepted full payment. I've never had the vehicle and won't, so the Lender has started the process for the dealership to return all their money. Stay away from this dealership if Alex is helping you. read more

Got a nice 2016 BMW high milage with them which I was ok. I was told if I got they car warranty it would cover almost everything anytime at no charge. Took it to fix my AC and they were charging me diagnostics $140 and a deductible of $250 when I was clearly told by David Garza I would not ever pay anything out of pocket. So now the manager Ben apologized agreeing that they made a mistake on they behalf. That being said now all I get is a sorry and I have to pay for they mistake every-time my car has a problem. Nothing was solved!!! Done with dealer never again.. read more

I ONLY HAVE THIS BUSINESS ONE STAR BECAUSE "ZERO" WAS NOT AN OPETION: This dealership and its car salesman knowingly let my husband drive off its lot with an unsafe car which did not have airbags or workable seatbelts; standard safety features required in all cars on the road. The fact that the car had no airbags or workable seatbelts was at no time disclosed to my husband from the very beginning of our dealings through its end. In fact, it was never disclosed by your dealership or your car salesman at all, ever. Now all they are doing is trying to sell us a different car. DO NOT do business with Auto Web Expo! They obviously do not care that they are putting your life and the life of anyone that gets into the care you purchased from them in danger. The business needs to be shut down for unethical and illegal business practices. read more

If you sell your vehicle 'expect to get paid (if you have equity) after a month. My Vehicle is in their lot and it is up for sale in their website for last 5 days they paid the lien holder on time (Thanks!) but the issue is that despite the lien holder clearance they will not issue the check to me UNTIL they have the title in hand. Form my point of view 1. My car loan was closed a week ago 2. I don't have the car in my possession (2 weeks). It is sitting in their lot and advertised for sale. 3. I will still have to wait for them to have the title in hand(God knows how long it may take.) Once the lean holder confirmed the pay off they should have issued the check. OR they should not have put the car up for sale. read more

Been doing business with them for Years and built a great relationship with the sales team and fiance managers, just bought my 3rd car from them and placed an order for a 4th. I have recommended friends and family and the ones who purchased have been pleased with the service and bang for the buck... Thanks Auto Web for another Great Experience read more

It took 30 mins for them to take my money and 7 days to get car from Texas to Alabama after they promised it in 2 days.. the wait time was NOT due to COVID it was them saying my car was funded & would be delivered then i called for a delivery time & they didn't answer the phone for a day. when I finally did get someone she (at this point I'd talked to 4 DIFFERENT people including my salesman) informed me that "I had not been funded" & that she would look into it. NOBODY informed me I "wasn't funded" I just so happened to call. But she did call someone & 15min later I was "funded" BUT the delivery driver had left for and she would try to get him to come back. When the car FINALLY got to me, the delivery driver got stuck in the neighbors yard and tried to blame me for it. And had the audacity to say "you're driving a Benz you can afford it" The car is BEAUTIFUL! But if they hadn't already hit my credit I would've gave it back! I'll just stick with Carvana next time. I read more

I bought my wife a car for Christmas, and to be fair the buying experience was great. It was just after we got the car that the customer service was terrible. I went back to the dealership to ask about why we were hearing some rattling noise coming from the engine, and get back the expensive sunglasses that we had left in our trade in. So, I reach out to Jason, the salesman that sold us the car. Jason calls the manager, and the manager tells me the car has warranty (granted this is a 2017 GLC with 29K miles, so it's pretty much new), so if I have any issues, it will be covered. That was fine, everything is all good. I ask Jason, the sales guy, about our sunglasses he tells me he will follow up with the guys that detailed the car. The following week I have not heard from Jason, so I contact him, and he tells me they have not found the glasses. But this time he sounds frustrated with me. So, he says we will go back to check with them. I follow up with him again with a text, and he sends me this nasty message saying that I traded in the car a month ago (it had only been 3 weeks, and I reached out to him the first time after two weeks since the sale), and now am asking for the glasses. Then he goes on to text "what do you want me to do. It be different if that car was still here, but the car been done weeks now". So, I call him, and he hangs the phone on me. So, I go back to the dealership, and talk to the manager Maryam, whose very civil by the way. And she say's he should not have communicated to me like that and she will talk to him. So, if you have a problem with sales, talk to Maryam, she is great. I went through all this just because of glasses. I wish he had told me the car was gone earlier; I would have moved on. So, it has been almost a month now, and the car is in the shop with engine mounting issues, and I am feeling terrible about the customer experience. read more

Okay, this is a long one, so grab some popcorn & take a seat. They are the worst dealership I've gone to in a long time. It was all lies and a waste of time! First, they mentioned we were approved for a car with $xx amount down. We mentioned that we could only do $xx amount. They said we agreed to their amount in the beginning, but honestly, that wasn't true at all. Why make up lies??? Not professional. The next day they tell us we were approved for the car we wanted with our amount down. We got excited, so we did our best to go in that exact day!! So we go in, we drove a long way mind you, we don't live around the corner; we also asked to get off early from work. We show up & they said the car was sold already. They mentioned we could get another car but not a car we choose they told us we were only approved for a specific one. The car they were offering us was nothing like the one we wanted. It was two years older, stock rims, etc... we asked if we could shop around for another car & they said no..we could only choose THAT ONE specific car. It makes no sense to me. I know how car financing works. Obviously, we didn't go along with the offer. But why make us come in & sell us something worse than what we wanted. Why couldn't they text/call us saying that the car we wanted was sold two hours before our arrival? I think we were going to get scammed. The whole transaction was off & weird. I wish they were honest in the beginning. I was looking forward to buying a car from them. read more

Great no hassle and no haggle car shopping experience. Friendly sales with no pressure. I found my car online, booked an appointment, once I got there the car was pulled up and ready for me. Financing was easy with great options to choose from. Now I know where to buy my next car. Thank you Auto Web read more

Auto Web Expo made my car buying process as simple as possible. I had my eyes on a specific model not in their inventory, and they went as far as to help get the car to the dealership for me to purchase. They made sure I received exactly what I was looking for. I went to pick up the car and sign the papers and was in and out of the dealership in less than an hour. I did not experience any pushy sales people and was explained up front about all costs and fees associated with my purchase. Everyone working there was very friendly and more than willing to help make sure my needs were met. I will definitely be using Auto Web Expo for any future car buying. read more

I'm not a big review fan but I was asked to leave a review and based on some of my findings, I deemed it may be necessary to inform other potential buyers. Before starting, my sales person was great and helpful, but that's not enough when making an large investment as such. On Aug 12th of 2019 I traveled 300 miles to Auto Web Expo with the intent to purchase a 2016 Mercedes CLS 400 with a check made out from my bank with the VIN#: WDDLJ6FB4GA173598 attacked to it. Once I arrived, I looked over the vehicle and took it for a test drive. Once myself and the sales person arrived back from the test drive, I once again looked over the vehicle and pointed out a few things to them about the front end of the vehicle. I pointed out that there was missing hardware, mix matched hardware, broken front end clips, and that there was a 6in x 2in MAC TOOLS scrapping tool wedged under the radiator fan, so I pulled it out and handed it to them. I also point out that the front bumper impact bar was dented in and it was also missing the shock asborber "foam". I went to to explain that the purpose for this asborber was to "asborb" the impact from a hit helping preventing the airbags to deploy. I went on to express my concern that this particular vehicle was not safe for selling due to its crashworthiness, which protects an occupant during an impact. Also by the impact bar already being dented from an previous accident, it took away the structural integrity of the component. After speaking with one of the sales managers, he went on to try to compare this vehicle to others on the market that did not have accidents reported on the carfax and tried to manipulate me into thinking that it was fairly but equally priced compared to other vehicles, which again had no accidents reported. He went on to say that the accident was just a small bumper to bumper. Which I than explained that a "small bumper to bumper" wouldn't dent a frame. I directed my attention to another vehicle and purchased a different car from this dealership. After informing my sales person of the safety of the other vehicle, I was told that they had informed their manager and that they would address this safety concern. On the morning of Aug 14th of 2019 I called Auto Web Expo anonymously to see if the vehicle was still on the market for sale and I was informed that it was. My biggest concern was that they are continuing to sale this vehicle knowing of these safety issues all while not informing those who are not aware what to look for or even trying to fix the vehicle before placing it back on the market. I find this to be misleading and unprofessional of a business that prides on honor and customer satisfactory. The customer service from this dealership was great and my sales person was helpful but if the product that your selling isn't in accordance to vehicle safety regulations then there's a bigger issue at hand. I know that the "internet team" is going to write the same generic copied and paste response,... "Thank you for your nice Words, Farnoosh and Johnathan are huge assets to our company and we are very glad to have them, We are even Happier that you had a great experience with Auto Web Expo. Thank you for your business and continued support." But this information is for future buyers to either look carefully or bring your own certified specialist as a second pair of eyes for your comfortability. read more

I purchased a Mercedes Benz here on May, 1 2020. The vehicle arrived with over $2,000 in body damage (per auto body shop), it's missing the Premium 2 Package (Bermester Audio and Keyless Start) and it arrived with 300 more miles than what was listed on the contract. The staff here intentionally mislead me and have been completely unprofessional. Messages have been left for leadership (Ben Amini) and as of May 12, 2020 I have not been contacted back. I have been forced to see assistance using outside means. Thankfully I saved copies of the advertisement and text messages that I exchanged with the sales agent, Cameron Payrovi. read more

Buyer Beware Our salesman was good and helpful. It was everything after that was horrible. We put down a $500 refundable deposit to hold the vehicle until we got off work. It took us 30 days and a call to the credit card company to get it refunded. The finance lady tried to sneak $6,000 worth of aftermarket charges into our loan. I specifically asked for pricing and conveniently the system was down but yet she was still able to add it to the loan paperwork. We canceled all the aftermarket charges she added but she says she cannot produce any paperwork showing this was done and that the car payment will not change. Our trade was not paid off in over 30 days and the payment for the trade in was taken out of our banking account. This was a very frustrating situation after everything else we were dealing with. We are past 30 days and the $6000 warranty that we canceled within 24 hours of purchase has still not been taken off the loan. This has been by far the worst experience I have had with a dealership. We will be filing a grievance with the Better Business Bureau read more

Went in to look for new car with the wife. This place appears to be the classic bait and switch type of shop. I agree with Devon W's review below. We went in because the sticker price of the cars seemed very good compared to many of the big name dealers. We mentioned to the salesman that we wanted to lower our car payment from the current one we were at. We found a car we liked, but was not detailed well and had all kinds of gunk and gross stuff on it. He said they would clean all that up if we bought it. We asked about financing and this is where the games began. Came back with some outrageous number adding in a warranty we didn't ask for, low balled the trade in, and high interest rate. I said that we were trying to lower the payment by a decent amount, but they came back with a huge inflated payment that was hard to comprehend. I said that that isn't what we were looking for and were way off so thanks, but we will be on our way. We then get the "let me go get the manager" a few times. We get outside and are waiting for the keys to our car that was appraised, and who comes out? The finance manager trying to convince us for some other lower payment. We were tired at this point and just wanted the keys. This place is one of those places you always hear about with the shady used car salesmen. The whole experience was insulting to my wife and I's intelligence. read more

First of all let me start with this place does not even deserve 1 star, only got it so I could leave this review. DONT WASTE YOUR TIME. This place appears upfront and honest until after you let them pull your credit. Once they do that and start talking numbers they are completely deceitful and do not honor anything they quote you. I was promised a price and APR then when I went to sign the papers the price and the APR had increased. Save yourself the time and credit pull and don't even step foot in this building! read more

Auto Web Expo is the used car dealership everyone warns you about. It's a very long story so I'll save you the details. I would advise you to get any deals in writing and read everything and inspect your car thoroughly before signing. Everyone from the seller to the finance manager will lie to you. I, ultimately, reported them to The Better Business Bureau. They said they had contacted me to resolve all issues but they did none of that. read more

We drive an hour to this dealership for a fairly priced car. We have our own financing ready to go, loan to value ratio is good enough for the bank even after taxes and all that. So we were ready to go here and purchase this car. We do the test drive, everything is good except the dead battery they didn't replace. The problem came when we go to buy the car. They added a 3000 dollar dealer prep fee. So that's an extra 3200 dollars of fluff charge they are trying to get which absolutely killed the deal for us. That put it above blue book price, LTV wasn't worth it anymore and in that increased price range there are the exact same car with less miles on the market. Not a cool thing to do to a couple who packed up their 1 and 3 year olds and drive that far away just to have some added charge tacked on. Their defense was "it's new inventory" which is fine, but ask your asking price then. Don't be sneaky and try and tack on a 3k fee. It's rude and misleading. read more